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Festa Winter Palace Hotel

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121 Reviews from our TripAdvisor Community

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Showing 104: English reviews
Thessaloniki, Greece
Reviewed 3 weeks ago via mobile

A new hotel with nice decoration, but the services not for a 5* hotel. At the dinner, there was hair in the sauce. The bathroom was broken. It has a breathtaking view and a nice spa area with sauna and steambath.

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Helpful?
1Thank verodim
Gatseva, Manager at Festa Winter Palace Hotel, responded to this review

Dear Verodim, Thank you for the comment! We appreciate your opinion and we must assure you that our hotel staff is doing their best to provide the quality of the service required for a five star hotel. That is why we have a 24 hour reception and we are ready to hear all your remarks about all of the facilities...

Reviewed October 29, 2016 via mobile

Room was amazing very spacious, cosy and elegant. All the furniture was authentic and in great condition, we also have big terrace with nice view to the forest. The only problem was poor breakfast and service at the restaurant.

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Helpful?
Thank Gabriel K
Gatseva, Manager at Festa Winter Palace Hotel, responded to this review

Dear Gabriel K, We are very thankful for your comment! Thank you very much for the nice words. We will be really glad to welcome you back! With Best Regards, Customer Service Festa Winter Palace

Sofia, Bulgaria
Reviewed July 14, 2016

The mattress was in a terrible condition - didn't manage to get a nice rest at all. The hotel staff was very friendly but the overall feeling was not very luxurious. Booked a stay during the week (Tuesday and Wednesday) and the hotel was almost empty - which was nice, as it was quiet.

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Thank svetleto33
Milton Keynes, United Kingdom
Reviewed April 12, 2016 via mobile

Spent 5 days here, I'd say it's one of the best hotels in the area. Staff were really helpful and pool/spa is nice. Managed to get some good boarding in and the chair lift is only a stones throw from the front entrance. Rooms are dated but really clean and spacious. Nice bar area too. Would return.

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2Thank Carlos2610
Bradford, United Kingdom
Reviewed March 30, 2016

Went to Festa hotel for 5 days over the Easter holidays with a group of people. There was confusion on check in as 3 males that were with our group and staying in the same room were given a double bed only. The staff rectified this very quickly. We booked a delux room which was no different to other rooms....

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Thank Debzsut123975
Abergele, United Kingdom
Reviewed March 27, 2016

We arrived back last night after a fantastic week in Borovets- first time skiing on snow! This hotel is great; thoroughly recommend it. Transfer- 1 hour and 20 mins from Sofia airport. The Winter Palace is probably going to be the last drop off as it is at the furthest point in Borovets, but the other drops only took about...

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Thank Alison O
London, England, United Kingdom
Reviewed March 12, 2016 via mobile

Half board one week ski holiday. Pro: - Food is amazing. Easily rival restaurants in London. - Wifi is super fast, no lag to high def youtube streaming - professional and very efficient staffs - swimming pool and massage is great. - 100m walk to the lifts and ski school meeting point - unlike other hotel in borovet, this hotel...

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2Thank Wilfred N
Leeds, United Kingdom
Reviewed March 8, 2016

Unusual but charming building from the outside, you can imagine it as The Addams family, Uncle Festa's home. Inside very nice too, we were upgraded to a junior suite and the layout and colours of the room were all very tasteful. Food was good , hotel facilities good. One gripe, don't allow me to take water with my breakfast but...

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2Thank mansehra
Athens Greece
Reviewed March 6, 2016

Although we arrived at 11p.m. Our dinner was waiting for us in the room. The lady in the reception was really kind. The room big and clean. Curtains and furniture need to be renovated. Bathroom very clean, nice colors and amenities. The towels have a very nice scent. Breakfast very nice. Buffet for dinner not always good quality but in...

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1Thank anam1961
Reviewed March 6, 2016 via mobile

Great holiday , food excellent, spa fab . Great location. Would highly recommend to stay here . We would of loved it even more with more snow but you can't control the weather . Loved the skiing and Apres ski .. Great place for skiing , night life and made every welcome . We met some lovely people at ski...

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Helpful?
2Thank Kerry D
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Free Breakfast
  • Business Center with Internet Access
Official Description (provided by the hotel)
The deluxe hotel is just 20 m away from ski runs and the high speed squad “Sitniakovo Express” and 100 m away from the Gondola lift. The hotel offers great opportunities for a winter ski vacation, high quality service and fine luxurious interior in wood and marble. Day care center is available. ... more   less 

Additional Information about Festa Winter Palace Hotel

Address: Borovets, Bulgaria
Location: Bulgaria > Sofia Region > Borovets
Price Range: $53 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Festa Winter Palace Hotel 5*
Number of rooms: 66
Reservation Options:
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Hotel Style:
#7 Luxury Hotel in Borovets
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Questions & Answers

Here's what travelers have asked, with answers from Festa Winter Palace Hotel staff and other travelers.
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Questions? Get answers from Festa Winter Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“front room 3rd floor unless you make it to VIP floor 4”
 of 5 bubbles mansehra, Mar 8, 2016 | Read review
“Top floor doesn't have balconies”
 of 5 bubbles AEPE, Feb 22, 2016 | Read review
“Side and rear rooms only look out onto trees.”
  • Sitting room off bedroom.
 of 5 bubbles CristalGrimsby, Feb 2, 2016 | Read review
“Rooms at section A have better view.”
 of 5 bubbles 854katerinap, Jan 29, 2016 | Read review
“3rd foor junior suite”
 of 5 bubbles seanb341, Jan 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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