Hi, we think you completely missed out what our Pousada (definitely not a resort) offers to our customers. We don’t know where your expectation came from, but they were totally unrealistic. We’ll comment below all the aspects of your review. “Based on the luxury price point of this resort, most elements were unacceptable standard” As mentioned above, we’re not a resort, we are a small ecological hotel and we offer the art of living in Nature in Brazil (for almost 20 years). It is a place with a taste for beauty, run by local people, actually more like a house than a hotel. Here you’re able to combine an amazing number of extraordinary experiences in Nature together with unique aesthetics and ethos. “Food appalling: dinner was steamed spinach, brocoli and onion, rice, sad cous cous and fish. I can't eat fish, resort was informed but made no effort to substitute (even a veggie burger or some nice salads) Feedback on the food was that it was meant to be rustic / back to nature, however this is a lazy excuse to provide a ridiculous small table with a few bowls of food. There are so many amazing vegan salads and dishes they could have made. Even bread and butter would have been appreciated. Desert was baked banana (excellent) but teamed with insipid ice-cream (should have been called ice-water)” We offer a vegetable and fish-based gastronomy experience and if you have restrictions, you could have told us in advance. No information about it was anticipated to us. We use only top-fresh organics ingredients from our own farm and fresh fish and seafood from local fishermen. The amount of food provided wasn’t ridiculous at all, there were great variety and it was sufficient to everybody. We don’t like leftovers, you know? We don’t offer a buffet, we see it as a family dinner. We don’t serve burgers and our ice-cream is house made with the best ingredients and it is, for sure, not insipid. Accommodation basic, dated and worn out. Bathroom, bed terrible. Small old worn-out towel. Bedroom aircon didn't work (no aircon in whole resort so no respite from muggy heat) We have the best bed and matresses of the market, with pocket sprung, memory foam and made with ecological bamboo fibers. They are very good and very new. Our towels and sheets are made with egyptian cotton, from the very best brand in Brazil, Trussardi. All the rooms have air conditioning and they work just fine. No umbrellas outside for sunbathing beds The sun bathing beds are for, you know, getting some sun bath! There are many places for you to stay in the shadow in the garden, no umbrellas are needed. Not their fault, but mosquitoes everywhere night AND DAY! Welcome to nature! No wifi, no soft drink (only small expensive bottles of water) We chose not to offer industrialized soft drinks. We offer a place for deep reconnection with yourself and with nature. We provide free amazing tap water (direct from the spring), but we also sell the best glass bottled mineral water of the market, which is, in fact, more expensive than regular plastic bottles of unknown origin water. I was accosted 3 times buy a local guy, once when I arrived and had my driver to look after me, twice when on my own when I had to find my way to an internet cafe - very dangerous and disappointing that a resort guy didn't escort me down given i'd never done the walk before (and this was night) Internet Cafe? In Picinguaba? We are located in a 318 inhabitants village. No Cafe can be found here. Picinguaba is an extremely peaceful and safe community. What exactly means “dangerous” to you? Sometimes the locals like to talk with the tourists, we like to call it “interaction”. We live in a society where people talk with one another, nothing dangerous about it. Hotel staff suggested I kayak around the rocky point and pull up after it and walk on the beach. Followed instructions, nearly got killed on fierce rocks. Had to leave kayak and find my way through thick bush to the beach. Then had to walk back 8km to the resort. Dangerous situation. Instructions on where to land the kayak should be modified to avoid such danger. We are located in a bay area, big waves, strong wind blows or anything like that is unlikely to be experienced in Picinguaba. Perhaps in really rainy days -- which was not the case. You left the kayak at the beach and walked exactly 1,8km to get back to the Pousada (you can check the map here > https://bit.ly/2WqBsEe) The good points - per their main advertising photo, the view is fabulous! If you like a basic 'get back to nature' life but don't mind paying far too much for it, this is for you! We are very sorry to hear that the only thing you did like was the view. We have so many other amazing experiences to offer. It’s a pity that you couldn’t enjoy them because of the lack of wifi. We remembered how shocked you were when we said we didn’t have internet. We think that from that moment on, you started to perceive things with a negative perspective. But we understand, it’s very hard to disconnect and give yourself the luxury of being alone, of being free. We would like to say that, in spite of the rather unrealistic critics that you’ve made, we used the last three months (during the pandemic quarantine) to renovate our rooms and offer an even greater experience to our guests.