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Mercure Sao Paulo Grand Plaza Paulista

Rua Leoncio de Carvalho 201 Jardins, Sao Paulo, State of Sao Paulo 04003-010 Brazil
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Guests1 room, 2 adults, 0 children
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Traveler (248)
Room & Suite (237)
Dining (46)

About

Location
Cleanliness
Service
Value
Mercure Grand Plaza Sao Paulo Jardins offers spacious suites in Jardins district, next to the lively Paulista Avenue and to metro station. Shopping Patio Paulista is just 500m away and free WiFi is available throughout the property. The best hospitals and cultural facilities in the city are very close to the hotel, and you can walk to Paulista Shopping Mall, Itau Cultural, Casa das Rosas, Hospital Hcor, Hospital Santa Catarina, Hospital Oswaldo Cruz, Hospital Pro Matre, among others. The suites provided by this hotel feature a balcony and a bathroom with bathtub. The 60m² suites are the biggest ones, including a kitchenette as well. A well-appointed gym, sauna and indoor whirlpool are found on site. For an additional cost, guests can also use the events room. The restaurant at Mercure Grand Plaza invites you to enjoy a wide range of international dishes in a sophisticated and welcoming atmosphere. We speak your language! This hotel is in process of transition for Mercure brand.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Sauna
Bar / lounge
Meeting rooms
Fax / photocopying
Spa
Parking garage
Secured parking
Free internet
Wifi
Public wifi
Internet
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish, Portuguese
834Reviews20Q+A16Room tips
Traveler rating
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Popular mentions
We had an event there and the facilities were good, good service and great catering. The facilities of the hotel in generak arw a bit old. Gym was poorly maintained. The staff at the restaurant and the food is very good, great breakfast. One thing I did not like is that I asked for a wake up call 2 times, 2 different days, and it didn't happen. Not even late. they just forgot.
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Review collected in partnership with this hotel
Great location close to major highways/large avenues and safe neighborhood. Service was very professional and always felt safe. Was very surprised with the quality of the room, very large and comfortable. Excellent option, will definitely be back.
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Review collected in partnership with this hotel
Response from GrandPlazaSPJardins, General Manager at Mercure Sao Paulo Grand Plaza Paulista
Responded 1 week ago
Dear Cesar, Thank you for reporting your impressions regarding your stay at the Mercure Sao Paulo Grand Plaza Paulista. It is always a pleasure to receive positive impressions. Your feedback encourages us to continue to improve the quality of our services. Thanks again for letting us know about your experience. Sincerely, Fernanda Gomes General Manager Mercure São Paulo Grand Plaza Paulista
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Excellent service, nice rooms and great location. Staff could not have been more helpful. Rooms are large and bed is comfortable. Breakfast is well stocked. In a great location in a quite street away from the hustle and bustle
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Response from GrandPlazaSPJardins, Gerente geral at Mercure Sao Paulo Grand Plaza Paulista
Responded Jul 7, 2019
Dear Guest, Thank you very much for your comments. We are happy with your satisfaction. I hope it returns soon. Best regards. Fernanda Gomes General Manager Mercure SP Grand Plaza Paulista
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Great location, spacious rooms and great customer service. I just wish more people at the reception speak English. I got the room on 14th floor and it had living room, kitchenette and spacious bedroom. 2 tv sets. 2 air-conditioners. All in good condition. Quiet floor.
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Review collected in partnership with this hotel
Response from GrandPlazaSPJardins, Gerente geral at Mercure Sao Paulo Grand Plaza Paulista
Responded Apr 18, 2019
Dear guest, it was a pleasure to have you in our hotel and we are happy to know your opinion. We are always working to have a great staff and your comment is a big improvement opportunity to give you and other guests an excellent experience next time. Hope to see you here again soon! Kind regards, Fernanda Gomes General Manager Mercure SP Grand Plaza Paulista
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The hotel is imposing at the entrance but in the rooms we have the following problems: - water leaking into the toilet all the time; difficulty in using the shower; internet available only for one guest, even in a double room; -Internet that does not work; -Bathroom with impression of not being clean (hair strands on the floor and in the tub);
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Review collected in partnership with Accorhotels.com
Response from GrandPlazaSPJardins, Gerente geral at Mercure Sao Paulo Grand Plaza Paulista
Responded Apr 2, 2019
Dear Guest, Thank you for your comments. We can comment on water leakage in the bathroom, because in this room the shower is inside the bathtub and the water can spread from the showerhead falling out of the tub. The access to the Internet may suffer some oscillation depending on the equipment but we always have a team ready to provide the necessary support and always keep the access in operation. I'm sorry for this impression. I hope you can return and give us a chance to surprise your expectations. Sinceraly. Fernanda Gomes General Manager Mercure SP Grand Plaza Paulista
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PRICE RANGE
$70 - $178 (Based on Average Rates for a Standard Room)
LOCATION
BrazilState of Sao PauloSao Paulo
NUMBER OF ROOMS
165
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