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Grand Mercure Sao Paulo Vila Olimpia

Rua Olimpiadas 205 Vila Olimpia, Sao Paulo, State of Sao Paulo 04551-000 Brazil
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Guests1 room, 2 adults, 0 children
GrandMercure
$105
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Traveler (318)
Room & Suite (124)
Dining (29)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Located in the Vila Olimpia neighborhood, nowadays considered as an important commercial, financial center and headquarters of major companies. It has in its surroundings outstanding bars and restaurants, prestigious international shops, malls and the city’s best show centers. It is a midscale, fairly cozy, dynamic business hotel, with a practical infrastructure and high-quality services, constituting the perfect combination for accommodation, events and meetings. The hotel offers 211 functional, modern and extremely comfortable rooms. It features a restaurant, named Cipó Restô, which offers a casual and perfect environment for social and business meetings.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Sauna
Restaurant
Business Center with Internet Access
Conference facilities
Baggage storage
Paid private parking on-site
Parking garage
Parking
Free internet
Wifi
Public wifi
Internet
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Laptop safe
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Business
Languages Spoken
English, Portuguese
1,029Reviews11Q+A25Room tips
Traveler rating
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Popular mentions
Staff does not speak English well and want to charge you for checking in early. Terrible explanations for doing that. People coming and going from front desk and no one to explain what is going on. I won’t stay there again.
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Response from Customer_Exp_VO, Customer Experience Manager at Grand Mercure Sao Paulo Vila Olimpia
Responded 1 week ago
Dear Mr. Carlos, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Allow us to inform you, that on the day of your arrival our hotel was fully booked and we offered to anticipate the check in upon additional charge, which is a common practice in hospitality area worldwide. In cases of early arrival we always advise to guarantee the guestroom a night before, to assure a flawless experience. As for our staff, we inform you that most of them communicate well in the English language, and that we have leaders available to support in case anyone experiences difficulties with communication. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience
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Great Service in a great location, near malls and restaurants, all in a safe neighborhood. Would definitely come back any time for business or leisure. The best “pudim de leite” in town and a fantastic lunch buffet.
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Review collected in partnership with this hotel
Response from Customer_Exp_VO, Customer Experience Manager at Grand Mercure Sao Paulo Vila Olimpia
Responded 3 weeks ago
Dear IzBarros, How great it is to receive your amazing feedback! Thank you! It is gratifying to know that our location, our lunch buffet and also our famous "pudim de leite" contributed to a great stay with us. The recipe for this special pudding was taught to our Executive Chef William Carvalho by his grandmother, Mrs. Odila.💛 Grand Mercure SP Vila Olímpia team would delighted to welcome you back on your next visit in São Paulo! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia
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Loved CIPO restaurante at Grand mercure vila olimpa. Excellent food but most importantly, an excellent service. Shout out to three amazing employees: Monica ✅✅✅✅✅ Isaac ✅✅✅✅✅ Fabiano ✅✅✅✅✅ Thank you for your kindness and professionality. Obrigado gente!
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Response from Customer_Exp_VO, Customer Experience Manager at Grand Mercure Sao Paulo Vila Olimpia
Responded Aug 5, 2019
Hello pedrogF5491CU, CipóRestô team appreciates your evaluation!😊 It is gratifying to hear that personalized service of Monica, Isaac and Fabiano has contributed to an excellent service. Be sure that we have already forwarded your compliments! We hope to see you soon! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia
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We only stayed one night, but the room was very comfortable. The shower was nice, and the breakfast was awesome. The omelette and waffle station was a great surprise. The mattress was a little firm, but I slept well. Our room was clean and quiet. I recommend this hotel.
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Response from Customer_Exp_VO, Customer Experience Manager at Grand Mercure Sao Paulo Vila Olimpia
Responded Jul 16, 2019
Hello Alilodd80, Thank you for taking the time to share your comments about your stay with us! It is gratifying to know that you had a pleasant stay with us! We appreciate your compliments about our service and especially about the variety of breakfast! Our team would be delighted to welcome you back soon! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia
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I stayed here in early May for a near by conference and was pleasently surprised. The hotel is nice and airy on arrival with check in a simple experience (this is a pet hat of mine when overly delyaed). Rooms are spacious, clean and comfortable which is what you want in a business hotel. Location i found good for conference and nearby meetings. Considering traffic in Sao Paulo this is a must. Not sure if the location would suit a tourist as there was not much close by outside of a very substantial shopping mall. The bar is a little open and not so cozy which I prefer. Breakfast was very nice with a great selection. There was a young waiter there called Eveson I think who could not be more helpful - definetly deserves a shout out. Pretty sure I will stay again when next back in town.
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Response from Customer_Exp_VO, Customer Experience Manager at Grand Mercure Sao Paulo Vila Olimpia
Responded Jul 12, 2019
Hello Smcelroy, How great it is to receive your amazing feedback! Thank you! It is gratifying to know that our accommodations, location, breakfast and our team´s work contributed to a great stay with us. Eveson was very happy to hear your nice words about his efforts! Grand Mercure SP Vila Olímpia team would delighted to welcome you back on your next visit in São Paulo! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia
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Previous
PRICE RANGE
$65 - $150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
caesar business sao paulo faria lima hotel sao paulo, caesar business hotel sao paulo
FORMERLY KNOWN AS
Caesar Business São Paulo Vila Olimpia
LOCATION
BrazilState of Sao PauloSao Paulo
NUMBER OF ROOMS
213
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