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Hotel Novotel Sao Paulo Jaragua Convention

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Rua Martins Fontes 71 Continuação da R. Augusta e esquina da R. da Consolação, Av. São Luiz e R. Xavier de Toledo, Sao Paulo, State of Sao Paulo 01050-000 Brazil
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (763)
Room & Suite (293)
Dining (85)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Novotel Sao Paulo Jaragua Convention
Updated 10/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#62 of 484 hotels in Sao Paulo
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Novotel Jaraguá in the center of São Paulo is 492 yds from a metro station. It is near Av. Paulista, Av. 23 de Maio, Av. Nove de Julho, Rua Frei Caneca and Rua Augusta, tourist sights (São Paulo Cathedral, the Copan building, Terraço Itália, Pátio do Colégio, Templo de Salomão, Pinacoteca, Sala São Paulo, Luz Station, the Municipal Theater), restaurants and bars (Famiglia Mancini, Bar Brahma, Bar da Dona Onça, Esther Rooftop, Casa do Porco) and shopping areas (Rua 25 de Março, Rua José Paulino, Brás).
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Kids stay free
Children's television networks
Taxi service
Paid private parking on-site
Wifi
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Special diet menus
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Walk-in shower
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Flatscreen TV
Bath / shower
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English, Spanish, Portuguese

Location

Full view
100Great for walkers
Grade: 100 out of 100
359Restaurantswithin 0.3 miles
38Attractionswithin 0.3 miles
Contact
Rua Martins Fontes 71 Continuação da R. Augusta e esquina da R. da Consolação, Av. São Luiz e R. Xavier de Toledo, Sao Paulo, State of Sao Paulo 01050-000 Brazil
Name/address in local language
Getting there
Congonhas Airport5 miSee all flights
Guarulhos Intl Airport13 miSee all flights
AnhangabaúSao Paulo Metro5 min
RepúblicaSao Paulo Metro7 min
See all nearby hotels
2500Reviews56Q+A34Room tips
Traveler rating
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  • 53
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Leticia G wrote a review Nov 2021
Sao Paulo, SP2 contributions
We've stayed for two nights, everything went fine except that on the first night we had a water problem (there wasn't enough pressure to have a shower) and had to go to another room to shower. It was a nuisance, but the staff handled it very well and after our stay I've even received a phone call from the hotel, apologizing for the inconvenience. I don't know if the water problem is recurrent, that's why I gave 4 stars (this time).
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
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Response from Vinicius Godoy, Atendimento ao cliente/recepção at Hotel Novotel Sao Paulo Jaragua Convention
Responded Nov 17, 2021
Olá Sra. Leticia, obrigado por se hospedar em nosso hotel e ainda poder avaliar os nossos serviços. De fato neste dia identificamos uma falha no sistema de água, que acabou impactando no serviço oferecido aos nossos hóspedes. Informo que o serviço foi restabelecido e lamento pelo desconforto. Espero que retorne em breve a São Paulo e fique conosco. Atenciosamente, Vinicius Godoy Customer Experience Novotel São Paulo Jaraguá Conventions
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RodrigoTPO wrote a review Feb 2021
Sao Paulo, SP5 contributions
I really expected more from the hotel. I made a specific request when booking that they were not able to perform. I just needed two rooms site by side or at least close. I specially liked the anti-COVID measures.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2021
Value
Rooms
Location
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Service
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Trip type: Traveled on business
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Response from Agatha Canhadas, Guest Services / Front Office at Hotel Novotel Sao Paulo Jaragua Convention
Responded Mar 3, 2021
Olá Sr. Rodrigo, Obrigada por compartilhar suas impressões no Trip Advisor. Conforme falamos, a categoria reservada pelo senhor tem uma disponibilidade menor de quartos, sendo possível que não tenham dios apartamentos disponíveis lado a lado no momento da hospedagem, uma vez que só há duas por andar. Apreciamos seus comentários sobre nossos protocolos de higiene e segurança. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS
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Mary K wrote a review Feb 2020
Chicago, Illinois2 contributions6 helpful votes
We stayed here with my friends in April. Everything that we can say is the best value in all city. comfy rooms, very clean. The food is nice in the hotel. The staff was super good. The front desk staff are very polite and co operating and trying to help by any mean. Well recommended it!
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Date of stay: April 2019
Location
Cleanliness
Service
3 Helpful votes
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Response from GRNOVOTELJARAGUA, Guest Relations Manager at Hotel Novotel Sao Paulo Jaragua Convention
Responded Feb 11, 2020
HI W1698YHmaryk, Novotel Jaraguá thanks you for choosing your hotel in São Paulo! Our team was extremely happy to know that you liked our service. Jaraguá is more than a place to sleep. 💜 And you will always be welcome! Thank you so much for sharing your review !!! Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS
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Laurence wrote a review Jan 2020
Macau, China27 contributions45 helpful votes
Booked an executive room (1 king bed) with sofa bed but when checking in the receptionist asked whether I want 2 beds room, but without telling me that would be a superior room with 2 single beds, which was a room category downgrade. Although the price difference was small, I did expected a bigger room. The staff here didn't speak much English.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Sleep Quality
Trip type: Traveled with family
2 Helpful votes
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Response from GRNOVOTELJARAGUA, Guest Relations Manager at Hotel Novotel Sao Paulo Jaragua Convention
Responded Jan 20, 2020
Hello keiziroi! We thank you for sharing your experience with us and we are glad that in general it was positive. Let us inform you that when we offered you the category change it was for the sole purpose of providing you with more comfort and convenience, as the size of our apartments does not differ in this case. We hope to have a next opportunity to welcome you and take you to visit our apartments on the spot so that you can choose what you like most with certainty. Kind regards, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS
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Cristine C wrote a review Oct 2019
Toronto, Canada8 contributions17 helpful votes
There weren't any porters in the lobby downstairs to help us carry our stuff. We were in a flight and had to carry a lot from the airport and help at the lobby would have been nice. We have booked three beds for our family but the room and specially the bathroom was too small for three beds. Its space was fit for one to two beds only. Room service was very slow. I appreciate that the people at the front desk were able to speak English, but they always seemed understaff. We were willing to wait however long for ONE drink we ordered when they promised about 20 minutes for a drink, but we were never able to even see the drink come up to our room until we left the hotel. Their elevators are very slow and always full which takes up a lot of the guests' time waiting. Another thing that took a lot of our time and energy was their wifi that was slow and did not want to connect into our room. We had to stand by the elevators to get some wifi and their ports also did not work for charging. Hotels today have USB ports and we did not mind not having them on this one but it was a pain to not have enough working ports because there were three of us. We were also charged three times our actual bill which may have been a computer mistake but it caused us inconvenience - however, this had been given back. We expected more because we have stayed in less expensive hotels in Brazil and we paid more for this hotel but we had terrible experience and had better experience from less expensive hotels nearby!
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Date of stay: October 2019
Value
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Service
2 Helpful votes
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Response from GRNOVOTELJARAGUA, Guest Relations Manager at Hotel Novotel Sao Paulo Jaragua Convention
Responded Nov 11, 2019
Dear Cristine, Thank you for taking the time to tell us about your experience at the Novotel Jaraguá. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agatha Canhadas Customer Experience
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PRICE RANGE
$42 - $77 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel novotel sao paulo jaragua sao paulo, novotel sao paulo, sao paulo novotel
FORMERLY KNOWN AS
Holiday Inn Select
LOCATION
BrazilState of Sao PauloSao PauloSé / Consolação
NUMBER OF ROOMS
415
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Frequently Asked Questions about Hotel Novotel Sao Paulo Jaragua Convention
Which popular attractions are close to Hotel Novotel Sao Paulo Jaragua Convention?
Nearby attractions include Italian Building (0.2 miles), Copan Building (0.2 miles), and Igreja Nossa Senhora da Consolação (0.2 miles).
What are some of the property amenities at Hotel Novotel Sao Paulo Jaragua Convention?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Novotel Sao Paulo Jaragua Convention?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Novotel Sao Paulo Jaragua Convention?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Novotel Sao Paulo Jaragua Convention?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Novotel Sao Paulo Jaragua Convention?
Conveniently located restaurants include Wanderlust Bar e Cozinha, A Casa do Porco, and Avanhandava.
Are there opportunities to exercise at Hotel Novotel Sao Paulo Jaragua Convention?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Is Hotel Novotel Sao Paulo Jaragua Convention located near the city center?
Yes, it is 0.4 miles away from the center of Sao Paulo.
Does Hotel Novotel Sao Paulo Jaragua Convention offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Novotel Sao Paulo Jaragua Convention?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Hotel Novotel Sao Paulo Jaragua Convention?
Many travelers enjoy visiting Centro Cultural Banco do Brasil (0.5 miles), Mosteiro De Sao Bento (0.6 miles), and Faculdade de Direito da USP (1.0 miles).