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Sheraton Sao Paulo WTC Hotel

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#40 of 322 Hotels in Sao Paulo
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Sheraton Sao Paulo WTC Hotel
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987 Reviews from our TripAdvisor Community

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Showing 334: English reviews
Level Contributor
3 reviews
Reviewed 6 days ago NEW

I stayed this hotel during weekend and upgraded to better room. The hotel is good location and the staff is very kind. But in the night it may be little noisy especially in Friday night. The hotel is connected to shopping mall.

Helpful?
Thank Sung Woo S
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Sung Woo, Thank you for taking the time to evaluate and share your comments about your stay with us. We are happy to know that you enjoyed your stay with us, as well as our location, access to the shopping mall and specially our staff service! Be sure that, with great satisfaction, we will forward your comments to... More 

Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 week ago via mobile

Hotel in the business district. Rooms well maintained and with good views. Excellent pool and area to sunbathe. Plus bar service for drinks etc.. Great staff. Super friendly and very efficient. Decent value for money as well. Definitely recommend.

Helpful?
Thank Realtrueopinion
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate your evaluation and recommendation! It makes us glad to know that you liked our rooms, pool area, bar and especially our staff service! Be sure that, with great satisfaction, we will forward your comments to our employees. We are looking forward to having you again soon! Sincerely, Fernando Guinato General Director More 

Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

Yes, so far this has been the worst ever hotel experience I had in my life! If I could I would even give this hotel a zero rating. In short there are three things that I really think have been horrible: 1. The hotel is completely claustrophobic and you don't have any opportunity to open any window anywhere. Moreover, they... More 

Helpful?
Thank Vittorio D
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Vittorio, It makes us really sad to know that you had this experience in our hotel and we deeply apologize. Our windows are indeed sealed, as a safety measure and due to the building’s original project. Let us inform that our pest control is done only with an odorless gel and we don’t use any type of spray... More 

Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 weeks ago

The service was good and being part of the World Trade Centre complex it has a range of restaurants at various prices from quite cheap to expensive. I was there at a summit of 1500 people. The hotel coped well and I doubt other guests knew it was happening. The preferred taxis are expensive. Those in the know use either... More 

Helpful?
Thank Heafod
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, It’s a pleasure to receive your evaluation! We are happy to know that you liked our staff service, as well as the facilities that the WTC complex offers like the access to several restaurants and to the convention center. Let us clarify that when using the taximeter, all taxis have the same price. Only when charged directly to... More 

Brazil
Level Contributor
67 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 4 weeks ago

Perfect location, within a large shopping center and near the commercial and financial area of the city. Old hotel, in need of renovation not only of the apartments, but also the care of the staff. Check-in bureaucratic, still requiring manual fill registration form. For installation inside a shopping center, often you are surprised by elevators that lead you to set... More 

Helpful?
Thank Mocreu
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for your evaluation. We are glad to know that you liked our location and facilities like the direct access to the D&D Shopping Mall. But we are sorry for not attending your expectations, let us inform that we have already started a conservation project of the rooms and structure to better serve our guests and we... More 

Medellin, Colombia
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 29, 2016

I always stay here when visiting to SP because of its location. Close to office and convenient access to other places. Rooms are being refurbished and some of the social areas. No complaints, always a good service. Rooms with two beds are kind of small.

Helpful?
Thank Lordchivi
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to share your experience. It makes us happy to know that you enjoy your stays with us and that you like the staff service. We have indeed started a conservation project of the rooms and structure to better serve our guests, including changes to our Lobby layout. Let us clarify that rooms... More 

São Paulo
2 reviews
Reviewed October 27, 2016

Ideal double suite with remarkable decoration, plenty of TV sets always immaculate clean. The attendants were not only attentive but also concerned on doing the best for us all the time. The restaurante were one of the strengths: the food was perfect, the service astonishing. Certainly I'll go back soon.

Helpful?
Thank I2735KIfernandom
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, It’s a pleasure to receive your evaluation! We are very happy to know that you enjoyed your stay in a double suite and that you liked our front desk staff service, as well as the restaurant! We hope to have the opportunity of having you again soon! Sincerely, Fernando Guinato General Director More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed October 25, 2016

The Sheraton Sao Paulo WTC is well located and allows business travelers and tourists easy access to different parts of the city relatively quickly. The rooms are spacious, comfortable, and include all the amenities international travelers have grown accustomed to: iron and ironing board, loofa, toiletries, well-appointed poolside gym, and a fantastic breakfast. The fast-speed wi-fi in the rooms and... More 

Helpful?
Thank Orlando V
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Orlando, We appreciate you taking the time to share your experience with us! It makes us glad to know that you liked the room, the amenities offered, as well as the pool, breakfast, fast speed wi-fi and specially our staff service! Be sure that, with great satisfaction, we will forward your comments to all our employees. We are... More 

Level Contributor
212 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 22, 2016

Not sure if welcoming, friendly and helpful are the Sheraton brand values, but they were much on display during our stay of a week. Recommend the caipirinha in the restaurant just next to the reception. If you don't mind the pool being surrounded by high walls, it's delightfully quiet, with sunshine between 10am and 3pm or so.

Helpful?
Thank Vincent R
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Vincent, Thank you for your evaluation! We are very happy to know that you liked our staff service, pool area and the Lobby Restaurant special Caipirinha! Also, let us inform that we have already started a conservation project of the rooms and structure to better serve our guests. We hope to have the opportunity of having you again... More 

Denville, New Jersey
1 review
Reviewed October 20, 2016

I was here for a two-week trip on business. Usually stay at the Hilton, but wanted to try something different... glad I did. Lobby was a bit small due to the current construction/renovation, but was modern and classy. Check-in was relatively painless; though since my team was coming in from the US, we had to wait a couple hours before... More 

Helpful?
Thank pauldlin
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Paul, It’s a pleasure to receive your evaluation! Let us inform that our lobby is under renovation to offer our guests a better enviroment and our check-in time is at 3PM, but we always try to provide early check-in when possible. It makes us glad to know that you enjoyed your stay with us, liked the room, bathroom,... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of Berrini region where you can find major corporations headquarters and wide range of entertainment,dining and shopping, the hotel offers 296 world-class accommodations. Out of these, 67 are decorated by renowned architects composing the concept of “Design Hotel”, where guests can have a different experience every stay.Special Services: pillow menu,personal closet, free internet,swimming pool, Sheraton Fitness, in room fitness, in room spa, restaurant partners bills paid at check out, Bike it!, meeting rooms for hire and Sheraton Love That Dog Program. ... more   less 

Additional Information about Sheraton Sao Paulo WTC Hotel

Address: Avenida das Nacoes Unidas 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-000, Brazil (Formerly "Gran Melia")
Location: Brazil > State of Sao Paulo > Sao Paulo
Price Range: $71 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Sao Paulo WTC Hotel 4.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Sao Paulo WTC Hotel Brazil
Hotel Style:
#16 Romantic Hotel in Sao Paulo
#16 Spa Hotel in Sao Paulo
#25 Luxury Hotel in Sao Paulo
#38 Family Hotel in Sao Paulo
#45 Business Hotel in Sao Paulo
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Sao Paulo WTC Hotel staff and other travelers.
2 questions
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3 months ago

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Questions? Get answers from Sheraton Sao Paulo WTC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Over the pool is a better view”
 of 5 bubbles Heafod, 4 weeks ago | Read review
“I recommend the double suites on the highest floor where the viem is ammazing!”
 of 5 bubbles I2735KIfernandom, Oct 27, 2016 | Read review
“Choose the club floors if you can. the standard rooms look like something from the mid 80s”
 of 5 bubbles 831vincentr, Oct 22, 2016 | Read review
“Avoid rooms on the residential side. Loud weekend parties kept me up.”
 of 5 bubbles badime, Sep 26, 2016 | Read review
“Select a room on the higher floors to ensure a great view to wake up to!”
 of 5 bubbles 514kaustubhm, Sep 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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