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Sheraton Sao Paulo WTC Hotel

#38 of 317 Hotels in Sao Paulo
Certificate of Excellence
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913 Reviews from our TripAdvisor Community

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Showing 313: English reviews
Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel has a good value proposition. It's very well located, with good restaurants nearby. It has a good gym and there are nearby places were you can run. Rooms are comfortable. The people at the hotel are very helpful and nice. They are always willing to help you if you need something. If you are an SPG member, you... More 

Helpful?
Thank Cpolo1
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Polo, We are pleased to receive your evaluation! It makes us really happy to know that you liked our strategic location, with several facilities and restaurants nearby, as well as rooms, Sheraton Fitness and staff service! Be sure that we always try to offer the SPG Members with the best service! We are looking forward to having you... More 

Level Contributor
83 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

A fantastic Sheraton hotel . A great check in experience . Well appointed rooms and service . The housekeeping n the bell desk staff were also extremely good . They have a Sheraton Club and a separate executive lounge all day long for Platinum guests . I loved the pampering 👍🏼👍🏼👍🏼👍🏼

Helpful?
Thank Dr Nikhilesh V
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Dr. Nikhilesh, It is a pleasure to receive your evaluation! We are very glad to know that you liked our Hotel, rooms, both lounges and that our staff helped you enjoy your stay. Be sure that all your compliments will be forwarded to our employees and they will be happy to welcome you again! See you soon! Sincerely, Fernando... More 

New York City, New York
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for 2 nights. Check in was quick and smooth. Special checkin on 4th floor for SPG platinums. Rooms on design floor are interesting. I wasnt too pleased with the room though because the fittings and bathroom are pretty old and outdated. There is a lounge on the top floor and then there is a separate lounge on design... More 

Helpful?
Thank Suddu85
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate your evaluation and recommendation. It is gratifying to know that you liked the check-in offered by our staff, our Lounges and strategic location. Let us inform that we have already started a conservation project of the rooms and structure, what includes the bathrooms, to better serve our guests. We are looking forward to having you again!... More 

Ahwatukee, Arizona, United States
Level Contributor
317 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton Sao Paulo WTC Hotel is my second favorite hotel in Sao Paulo. Located on Avienda da Nacoes Unidas, it is a very convenient short-walk to the WTC World Trade Center. This is an older property, but Sheraton has done a nice job upgrading the rooms and facilities. In its previous life it was the Gran Melia Hotel. The... More 

Helpful?
Thank Robert V
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Robert, We are pleased to receive your evaluation! It makes us really happy to know that you like our hotel and staff service, including the Executive category rooms, which were designed by local architects, as well as the complimentary breakfast served at the Sheraton Club Lounge, leisure facilities and the convenience of being located inside the WTC Complex,... More 

Maryland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Just stayed at this hotel for four nights. The hotel employees are very nice and the breakfast is good but that's about all I can say that's good. The rooms smell like mold. The carpet is gooky with who knows what. The bed sheets are made out of polyester so you sweat all night. The sink was stopped up and... More 

Helpful?
Thank oceanlover08
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. It makes us happy to know that you liked the breakfast and our staff service! Let us inform that we have already started a conservation project of... More 

Palatine, Illinois
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I would not normally book an executive suite, but I needed to because there were no regular rooms available. The suite was terrific....great view and essentially had a work room, 2 bedrooms, and 2 bathrooms! I was traveling alone, but would have been a great value if I had my family with me. The rooms were clean and comfortable. It... More 

Helpful?
Thank Rick K
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Rick, It is a pleasure to receive your positive evaluation! We are glad to know that you liked our executive suite, its view and cleanliness! Regarding the television, please don’t hesitate in contacting our staff, it is our pleasure to help you with any difficulties. Also, let us inform we are constantly improving our breakfast and we will... More 

Level Contributor
68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall a good hotel. They have a great welcome center if your room isn't ready for you to wash up and change. The rooms are OK - decent condition, nothing spectacular. Good service and good location.

Helpful?
Thank hdm88
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for your evaluation. It makes us glad to know that you liked our location, service and our Transient Lounge, which is available with no fee for guests who arrive earlier than the Check-in time. Let us inform that we have started a conservation project of the rooms and structure to better serve our guests. We hope... More 

Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

A typical Sheraton hotel which is well maintained but whose rooms could use a revamp. Hotel is attached to a small business center providing alternative food options. Restaurant has a nice contemporary decoration and serves good dishes. Hotel is very convenient to access main roads in Brooklin and the old airport Congonhas.

Helpful?
Thank renaudir
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Renaud, Thank you for taking the time to evaluate and share your comments about your stay! It is a pleasure to know that you liked our Hotel and its facilities like the access to the D&D Mall, proximity to strategic locations like the Congonhas Airport and our restaurants. Regarding the rooms, we have already started a conservation project... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Sheraton well located for business and you´ll not be disappointed with the hotel, nice employees and I have to make a special remark on Walter, he works at the restaurant but he do much more than that. Dinner first nigh and he gave me tips to know better the city, a real gentelman that even help me and introduce me... More 

Helpful?
2 Thank Gustavo V
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Gustavo, It is a pleasure to receive your evaluation! We are happy to know that you liked our location and that our staff helped you enjoy your stay. Be sure that all your compliments will be forwarded to our employees, especially Walter and they will all be glad to have you again! See you soon! Sincerely, Bianca Tavano... More 

Level Contributor
4 reviews
2 of 5 stars Reviewed July 18, 2016 via mobile

Hotel is a bit dated and service is rather indifferent. Had a few bad experiences: was ripped off by one of their house taxis and had a hooker chase me into an elevator. Almost everything here is better at the Hyatt - breakfast, restaurant, pool, rooms. I'm a Starwood Platinum but was so unimpressed that I now stay elsewhere.

Helpful?
Thank Brian O
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Brian, Thank you for taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for the setbacks. Let us inform that we have already started a conservation project of the rooms and structure to better... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Berrini region where you can find major corporations headquarters and wide range of entertainment,dining and shopping, the hotel offers 296 world-class accommodations. Out of these, 67 are decorated by renowned architects composing the concept of “Design Hotel”, where guests can have a different experience every stay.Special Services: pillow menu,personal closet, free internet,swimming pool, Sheraton Fitness, in room fitness, in room spa, restaurant partners bills paid at check out, Bike it!, meeting rooms for hire and Sheraton Love That Dog Program. ... more   less 

Additional Information about Sheraton Sao Paulo WTC Hotel

Address: Avenida das Nacoes Unidas 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-000, Brazil (Formerly "Gran Melia")
Location: Brazil > State of Sao Paulo > Sao Paulo
Price Range: $116 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Sao Paulo WTC Hotel 4.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Sao Paulo WTC Hotel Brazil
Hotel Style:
#16 Romantic Hotel in Sao Paulo
#16 Spa Hotel in Sao Paulo
#24 Luxury Hotel in Sao Paulo
#38 Family Hotel in Sao Paulo
#45 Business Hotel in Sao Paulo
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