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Sheraton Sao Paulo WTC Hotel

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#42 of 319 Hotels in Sao Paulo
Certificate of Excellence
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Sheraton Sao Paulo WTC Hotel
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934 Reviews from our TripAdvisor Community

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Showing 319: English reviews
Sao Paulo
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

A quick summary of my take on the Sheraton: - Good location for business - Direct access to shopping mall concentrating on furniture, which has a bank and small food court / restaurants - Some bars around the hotel - Hotel shuttle and public taxis available - Some basic bars in walking distance -quick taxi drive for less than 5... More 

Helpful?
Thank SavourTheExperience
Rio de Janeiro, RJ
Level Contributor
178 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

What a let down!!!!! Old and worn out rooms... I walked in my room and felt like I was in a 2 star hotel in the interior... Old wooden furniture that looks like it had not been changed for years, old decorations, very poor!!! There are so many nice hotels right around the block, I usually stay at the Hilton... More 

Helpful?
Thank jamescasonjr
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Cason, Thank you for your evaluation. We are sorry for not attending your expectations and would like to inform that we have already started a conservation project of the rooms and structure, as well as changes to our Lobby layout to better serve our guests. We hope to have the opportunity to have you again, to reverse your... More 

Singapore, Singapore
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My first stay at a Sheraton property and it didn't go well. First the good part. Location of the hotel is excellent at WTC. There are options of dining and shopping in the mall attached and one can go from the lobby or Level T directly into the food court or the shopping area. Staff is very helpful and communication... More 

Helpful?
Thank Chill_factor_62
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for taking the time to evaluate and share your comments about your stay. We are glad you liked the facilities like the access to the Shopping D&D and its restaurants, as well as the staff service, minibar and wifi service! We are sorry for not attending your expectations and would like to inform that we have... More 

Miami, FL
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Super loud party in the pool on a Monday night. Called manager several times and they did not correct it. I can understand them having an event or something until a decent hour 10:30-11:00 but its almost midnight by now. Other than that the hotel is very tired decor and not worthy of the SPG category.

Helpful?
Thank tribal2
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for the setbacks with the noise. Let us assure that we are taking the necessary measures with the responsible of the restaurant... More 

Mexico City, Mexico
Level Contributor
700 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is very well located inside the world trade center with offices and restaurants all around. Meeting rooms are very big to hold big conventions. The rooms are kind of old and poorly decorated. Breakfast has a great variety but is served in the hotel bar, so furniture looks dirty.

Helpful?
Thank MTorre
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for your evaluation. It makes us glad to know that you liked our strategic location inside the WTC Complex, with direct access to corporate offices, restaurants and the WTC Events Center! Let us inform that we have already started a conservation project of the rooms and structure to better serve our guests. Moreover we will also... More 

Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

A really average hotel, nothing special in it which makes it too expensive Upon arriving at the room saw it was dripping water from a light in the ceiling, plaster all around it was fully wet Bath towel had brown stains, gross!!!! Breakfast nothing special, very plain and simple Outdated room, needs to be refurbished asap. It's like it stopped... More 

Helpful?
Thank Nunomartins71
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Martins, We appreciate you taking the time to evaluate and share your comments about your last stay with us. It makes us happy to know that you liked the access to the D&D Mall, as well as several restaurant options. As we explained by e-mail, the responsible manager is already aware of the punctual leakage and will analyze... More 

Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel has a good value proposition. It's very well located, with good restaurants nearby. It has a good gym and there are nearby places were you can run. Rooms are comfortable. The people at the hotel are very helpful and nice. They are always willing to help you if you need something. If you are an SPG member, you... More 

Helpful?
Thank Cpolo1
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Polo, We are pleased to receive your evaluation! It makes us really happy to know that you liked our strategic location, with several facilities and restaurants nearby, as well as rooms, Sheraton Fitness and staff service! Be sure that we always try to offer the SPG Members with the best service! We are looking forward to having you... More 

Level Contributor
94 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 21, 2016 via mobile

A fantastic Sheraton hotel . A great check in experience . Well appointed rooms and service . The housekeeping n the bell desk staff were also extremely good . They have a Sheraton Club and a separate executive lounge all day long for Platinum guests . I loved the pampering 👍🏼👍🏼👍🏼👍🏼

Helpful?
Thank Dr Nikhilesh V
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Dr. Nikhilesh, It is a pleasure to receive your evaluation! We are very glad to know that you liked our Hotel, rooms, both lounges and that our staff helped you enjoy your stay. Be sure that all your compliments will be forwarded to our employees and they will be happy to welcome you again! See you soon! Sincerely, Fernando... More 

New York City, New York
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 20, 2016

Stayed here for 2 nights. Check in was quick and smooth. Special checkin on 4th floor for SPG platinums. Rooms on design floor are interesting. I wasnt too pleased with the room though because the fittings and bathroom are pretty old and outdated. There is a lounge on the top floor and then there is a separate lounge on design... More 

Helpful?
Thank Suddu85
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate your evaluation and recommendation. It is gratifying to know that you liked the check-in offered by our staff, our Lounges and strategic location. Let us inform that we have already started a conservation project of the rooms and structure, what includes the bathrooms, to better serve our guests. We are looking forward to having you again!... More 

Ahwatukee, Arizona, United States
Level Contributor
341 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 stars Reviewed August 16, 2016

The Sheraton Sao Paulo WTC Hotel is my second favorite hotel in Sao Paulo. Located on Avienda da Nacoes Unidas, it is a very convenient short-walk to the WTC World Trade Center. This is an older property, but Sheraton has done a nice job upgrading the rooms and facilities. In its previous life it was the Gran Melia Hotel. The... More 

Helpful?
Thank Robert V
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Robert, We are pleased to receive your evaluation! It makes us really happy to know that you like our hotel and staff service, including the Executive category rooms, which were designed by local architects, as well as the complimentary breakfast served at the Sheraton Club Lounge, leisure facilities and the convenience of being located inside the WTC Complex,... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Berrini region where you can find major corporations headquarters and wide range of entertainment,dining and shopping, the hotel offers 296 world-class accommodations. Out of these, 67 are decorated by renowned architects composing the concept of “Design Hotel”, where guests can have a different experience every stay.Special Services: pillow menu,personal closet, free internet,swimming pool, Sheraton Fitness, in room fitness, in room spa, restaurant partners bills paid at check out, Bike it!, meeting rooms for hire and Sheraton Love That Dog Program. ... more   less 

Additional Information about Sheraton Sao Paulo WTC Hotel

Address: Avenida das Nacoes Unidas 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-000, Brazil (Formerly "Gran Melia")
Location: Brazil > State of Sao Paulo > Sao Paulo
Price Range: $114 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Sao Paulo WTC Hotel 4.5*
Number of rooms: 296
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Also Known As:
Sheraton Sao Paulo WTC Hotel Brazil
Hotel Style:
#16 Romantic Hotel in Sao Paulo
#16 Spa Hotel in Sao Paulo
#25 Luxury Hotel in Sao Paulo
#38 Family Hotel in Sao Paulo
#45 Business Hotel in Sao Paulo
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