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Sheraton Sao Paulo WTC Hotel

#37 of 316 Hotels in Sao Paulo
Certificate of Excellence
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897 Reviews from our TripAdvisor Community

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Showing 306: English reviews
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

A typical Sheraton hotel which is well maintained but whose rooms could use a revamp. Hotel is attached to a small business center providing alternative food options. Restaurant has a nice contemporary decoration and serves good dishes. Hotel is very convenient to access main roads in Brooklin and the old airport Congonhas.

Helpful?
Thank renaudir
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Renaud, Thank you for taking the time to evaluate and share your comments about your stay! It is a pleasure to know that you liked our Hotel and its facilities like the access to the D&D Mall, proximity to strategic locations like the Congonhas Airport and our restaurants. Regarding the rooms, we have already started a conservation project... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Sheraton well located for business and you´ll not be disappointed with the hotel, nice employees and I have to make a special remark on Walter, he works at the restaurant but he do much more than that. Dinner first nigh and he gave me tips to know better the city, a real gentelman that even help me and introduce me... More 

Helpful?
1 Thank Gustavo V
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Gustavo, It is a pleasure to receive your evaluation! We are happy to know that you liked our location and that our staff helped you enjoy your stay. Be sure that all your compliments will be forwarded to our employees, especially Walter and they will all be glad to have you again! See you soon! Sincerely, Bianca Tavano... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Hotel is a bit dated and service is rather indifferent. Had a few bad experiences: was ripped off by one of their house taxis and had a hooker chase me into an elevator. Almost everything here is better at the Hyatt - breakfast, restaurant, pool, rooms. I'm a Starwood Platinum but was so unimpressed that I now stay elsewhere.

Helpful?
Thank Brian O
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Brian, Thank you for taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for the setbacks. Let us inform that we have already started a conservation project of the rooms and structure to better... More 

Washington DC, District of Columbia
2 reviews
3 of 5 stars Reviewed 2 weeks ago

The people make this property - from the bellman, front desk, to the club lounge to the restaurant - the people are fantastic. The hotel could use an overhaul, but the rooms are comfortable and the people keep me coming back! Try the Coruja beer at the restaurant. My server, Walter recommended it on my first trip in April. Now,... More 

Helpful?
Thank Ed H
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Ed, We appreciate your evaluation. It is gratifying to know that you liked staff service, so be sure that we will forward your assessment to the hotel and restaurant employees and they will be happy to welcome you again, especially Walter! Let us inform that we have already started a conservation project of the rooms and structure to... More 

Toluca, Mexico
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel is perfectly located above a mall where you can find several banks with ATMs, currency exchange, restaurants, etc. The staff is very friendly and really cares for making you feel welcome. In short, this is a great hotel.

Helpful?
Thank Leopoldo G
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Leopoldo, It is a pleasure to receive a positive evaluation regarding your experience! We are really glad to know that you liked our hotel, staff service and facilities like the access to the D&D Mall, which has a variety of restaurants, banks and several services. We are looking forward to having you again soon! Sincerely, Bianca Tavano Quality... More 

New York City, New York
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 19, 2016

Great location, Very nice and friendly staff. I was upgraded to their Designer lever rooms on the top floor and it was very nicely done. I little on the small side, but with the addition of the balcony it made it feel larger and had great views of the city.

Helpful?
Thank Douglas V
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Douglas, We appreciate your positive evaluation and it’s gratifying to know that you liked our location, rooms and specially our staff service! Our Executive category rooms are indeed the best ones since they have each a different décor and some of the ones located on the top floor offer balconies, like you mentioned. We hope to see you... More 

Raseborg, Finland
Level Contributor
17 reviews
14 hotel reviews
3 of 5 stars Reviewed May 29, 2016

I usually consider the attention to details when rating from 4 to 5 stars. At this hotel it was not only the details that were missed. The shower tap, was a disaster, even in a club floor room. When trying to adjust the temp to cooler, the knob builds tension as a spring. If you let go from it too... More 

Helpful?
Thank PCLasse
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for sharing your opinion with us! We are happy to know that our staff was able to provide you a friendly service. Please accept our sincere apologies for the setbacks with the water temperature. Let us clarify that, due to a punctual failure in our water heating system, one of our pressure reducing valves presented complications.... More 

New York City, New York
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 23, 2016

Great location, friendly staff. Rooms are fine, a bit dated though, but overall nice, what you would expect from a standard Sheraton. Room service menu could use with more options though (especially vegetarian).

Helpful?
Thank Sridhar S
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Sridhar, Thank you for taking the time to evaluate and share your comments about your stay with us and other travelers! We are glad to know that you liked our location and rooms. Let us inform that we are working in projects of conservation, to better serve our guests. Regarding the menu options, we already forward your comments... More 

Santana de Parnaiba, SP
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 17, 2016

Room with an awkward shape but very clean and comfortable. I didn't like the fact that the bathroom was not really separated from the room. Convenient mall courtyard with easy access from the hotel lobby.

Helpful?
Thank Strabuschi
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for your positive evaluation! We are glad to know you liked our cleanliness and our comfort, as well as the staff. Regarding the room, let us inform that you stayed in the Executive floor, which the rooms were designed by different architects following each a different style. When we have availability we can show different rooms... More 

Sydney, Australia
Level Contributor
68 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed May 12, 2016

Nice hotel with good location and good service. The only negative is that I just found an unjustified charge in my credit card. This is not a very positive finding after enjoying my stay at this hotel

Helpful?
Thank Chevalierlatin
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for your evaluation! We are glad to know that you liked the location and the service! We kindly ask you to send us an e-mail with all details about this charge that you mentioned, so we can clarify and resolve if something is wrong. The e-mail address is qualidade@sheratonsaopaulowtc.com.br. We are waiting for your contact! Regards,... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Berrini region where you can find major corporations headquarters and wide range of entertainment,dining and shopping, the hotel offers 296 world-class accommodations. Out of these, 67 are decorated by renowned architects composing the concept of “Design Hotel”, where guests can have a different experience every stay.Special Services: pillow menu,personal closet, free internet,swimming pool, Sheraton Fitness, in room fitness, in room spa, restaurant partners bills paid at check out, Bike it!, meeting rooms for hire and Sheraton Love That Dog Program. ... more   less 

Additional Information about Sheraton Sao Paulo WTC Hotel

Address: Avenida das Nacoes Unidas 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-000, Brazil (Formerly "Gran Melia")
Location: Brazil > State of Sao Paulo > Sao Paulo
Price Range: $114 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Sao Paulo WTC Hotel 4.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Sao Paulo WTC Hotel Brazil
Hotel Style:
#16 Romantic Hotel in Sao Paulo
#16 Spa Hotel in Sao Paulo
#23 Luxury Hotel in Sao Paulo
#38 Family Hotel in Sao Paulo
#45 Business Hotel in Sao Paulo
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