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Grand Hyatt Sao Paulo

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Grand Hyatt Sao Paulo
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2,328 Reviews from our TripAdvisor Community

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Showing 735: English reviews
Sao Paulo, Brazil
1 review
1 of 5 stars Reviewed 1 week ago

This hotel only care about making a profit and do not care about the customer. The management and receptions are just rude. They charged me for a full night for checking out (prior to 5p.m.) after I Had received validation that I could check out at that time for a small fee (not the whole night cost). I spoke with... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Hamid H
Porto Alegre, RS
Level Contributor
200 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although far from most of the attractions in Sao Paulo, specially restaurants, it is a modern and excellent hotel. The rooms are spacious but I suggest the club floors with view to the bridge. The bathroom has a good size but it would be better with a double sink.

Helpful?
Thank Grizzo2014
Alexandre E, Associate Rooms Director at Grand Hyatt Sao Paulo, responded to this review

Thank you very much for your review! I am glad to know you enjoyed our hotel and our Club level. We hope to have you with us again very soon and I am sure our Concierge will be more than glad to show you great places to visit nearby. Kind Regards, Alexandre More 

Canton of Basel, Switzerland
Level Contributor
86 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel feels a bit outdated. Rooms nicely renovated though and the reception/lobby and breakfast area is nice and professional. The service is a bit disappointing as its not very personable not friendly and no special treatment (or recognition) at all for me as a Hyatt platinum member. The gym is pretty well sized and well equipped but both outdoor... More 

Helpful?
Thank 1234CN
Alexandre E, Associate Rooms Director at Grand Hyatt Sao Paulo, responded to this review

Thank you for your review. I am really sad to know that we were not able to offer you the kind of service we are used to. We do have some special benefits for our Platinum members and one of our most important values is to offer a personable service for all of our guests. Also, I would like to... More 

Mexico City, Distrito Federal, Mexico
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is one of the best hotels I've stayed. The bathroom is incredible, the toiletries sumptuous and the staff amongst the friendliest I've had the pleasure to ever encounter. For business travellers is right in the midst of Sao Paulo's business centre, a short drive (distance wise, as with traffic it can take up to 20 minutes) from Murumbi. As... More 

Helpful?
1 Thank Zorzidad
Alexandre E, Associate Rooms Director at Grand Hyatt Sao Paulo, responded to this review

Thank you very much for your compliments, coments like this ensures that our efforts are being noticed. Knowing that our guests come from all over the world we also provide 24 hours breakfast at the in room dining service, so you can enjoy our full breakfast and fruit selection at all times. Thank you very much! Alexandre More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

I have the opportunity to visit São Paulo every 3 months for business meetings and I always stay at this hotel. Great hotel condition, good restaurant and friendly staff. Common areas including Gym/Spa better than average hotels.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank ricardolU2541XJ
Alexandre E, Associate Rooms Director at Grand Hyatt Sao Paulo, responded to this review

Ricardo, It is great to hear that you choose us every time you come to São Paulo, the entire team is very happy with your comments. We look forward to receive you again. Best Regards, Alexandre More 

San Francisco, California
Level Contributor
127 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I was here only 2 years ago but see a significant difference..... First the positives: - Large rooms and bath with huge shower and tub - Plenty of closet space and hangers - Table with power outlet - very nice breakfast with fresh fruits and the hot section Negatives: - service was spotty at best - rooms are showing signs... More 

Helpful?
Thank JVDZ7
Alexandre E, Associate Rooms Director at Grand Hyatt Sao Paulo, responded to this review

Thank you very much for your review and comments. I really appreciate your constructive feedback as this is the only way we can keep improving our services and our property. We are about to have significant innovation in our hotel and we will be more than glad to receive you again in order to offer you a much better perception.... More 

Sao Paulo, SP
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very comfortable, sophisticated, offers an excellent service and accommodations and a wonderful spa experience. If possible, choose a room with a view to the "estaiada bridge", which is an iconic São Paulos's post card.

Helpful?
Thank RRRahme
Alexandre E, Associate Rooms Director at Grand Hyatt Sao Paulo, responded to this review

Thank you very much for your review. I am glad to know you had a wonderful time in our hotel and in our Spa. We hope to have you with us again very soon. Kind Regards, Alexandre More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Good size rooms. Walk in shower big enough for 2 , separate bath and again a separate sink area outside of bathroom . Bidet and toilet writhing the large bathroom. TV and desk are separate allowing for work space of required. Three separate style restaurants offering decent value (when the pound is as strong as it usually is)

Helpful?
Thank Stuart W
Alexandre E, Associate Rooms Director at Grand Hyatt Sao Paulo, responded to this review

Dear Stuart, I really appreciate your feedback about our hotel and I am so glad you liked our rooms and our restaurants. It is very pleasant to have such a complete review like yours. We hope to have you here again very soon. Best Regards, Alexandre More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Kinu
Kinu
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of the Berrini area, this 5-star hotel offers a full-service SPA, 2 swimming pools, a gym and views of the Estaiada Bridge. Rooms are stylish, spacious and contemporary, featuring extensive work area and cutting-edge technology. Each room features a spacious bathroom with invigorating rain shower and deep soaking tubs. The Grand Hyatt features several restaurants which serve French, Japanese and Brazilian cuisine. ... more   less 

Additional Information about Grand Hyatt Sao Paulo

Address: Avenida das Nacoes Unidas 13301 | Brooklin, Sao Paulo, State of Sao Paulo 04578-000, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo
Price Range: $145 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Sao Paulo 5*
Number of rooms: 470
Reservation Options:
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Also Known As:
Grand Hyatt Sao Paulo Hotel Sao Paulo
Sao Paulo Grand Hyatt
Hyatt Sao Paulo
Sao Paulo Hyatt
Grand Hyatt Sao Paulo Brazil
Hotel Style:
#1 Business Hotel in Sao Paulo
#2 Family Hotel in Sao Paulo
#2 Romantic Hotel in Sao Paulo
#2 Spa Hotel in Sao Paulo
#4 Luxury Hotel in Sao Paulo
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