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Hilton Sao Paulo Morumbi

Traveler (1562)
360
Panoramas (10)
Room & Suite (838)

About

#8 of 364 hotels in Sao Paulo
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Strategically located in one of the most important business complex of the city, Hilton São Paulo Morumbi, offers the best accommodations. Following an extensive renovation of all the public areas and several rooms, is the hotel that today presents the most up to date and contemporary outlook, bringing to the guest a refreshing experience. Explore different apartments, amenities and our extensive gastronomy. At the rooftop, our guests can enjoy our acclimatized pool, relax at the Amazonian SPA and experience to exercise in a completely full service Health Club, the Koatch Gym, all that by looking at the stunning 360 view of the city and the Iconic cable-stayed Estaiada Bridge. Our recently renovated Health Center, the Koatch Gym, with WTTC certification and a qualified team of professionals and high quality service, has promises to bring a new concept of exercise.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Business Center with Internet Access
Conference facilities
Wifi
Paid wifi
Internet
Hot tub
Sauna
Rooftop pool
Adult pool
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Concierge
Butler service
Dry cleaning
Laundry service
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Room features
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
3,591Reviews
30Q+A
100Room tips
Traveler rating
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Popular mentions
Stayed in Hilton Sao Paulo during a recent trip. Hotel is located in a business complex and takes about 60-90 min from the GRU airport, depending on traffic. We were staying in their presidential suite which is quite large and very comfortable. Suite, located on the 27th floor had a bedroom, a large living room and a separate room for dining, along with an office and kitchen. View of the bridge from the room every evening was wonderful with the sunset. There is a restaurant and bar in lobby with lot of choices for drinks and food. During our stay the Chilean football team was staying there, so there were lots of people hanging around the area. A minor irritation was lack of proper hot water in the shower, it took several minutes to warm up and even then only lukewarm. Compared to another room on 26th floor we had previously stayed this was an issue specific to the presidential suite. Also, it is hard to pull the plug in the bath tub as there is nothing to pull and one needs to tilt it somehow as explained by housekeeping maids, which is hard with a full tub. There is an executive lounge on 26th floor with similar views and it is open whole day for tea/coffee and drinks in the evening. There is also a breakfast option in the morning, but we preferred the restaurant downstairs for breakfast, for the great omelet service by the chef manning the station. Breakfast options are OK for Brazil and lots of fruits and pastries were available. Overall, a nice place and good option for stay in Sao Paulo.
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Response from Hilton_Morumbi, Sales Administrative Assistant at Hilton Sao Paulo Morumbi
Responded 5 days ago
Hello Parnassus1 GRU airport is located in a neighbor city, Guarulhos, and is really 60 - 90 minutes distant. We´re have a small airport 15 minutes distant but it´s not possible to land big aircrafts. Our Presidential Suite has all the facilities for feel at home. During June and July, Brazil was the Capital of South American Footbal with the Copa America. And some National teams stayed with us. I am very pleased to see that you enjoyed the breakfast buffet and our food and drinks. All of your comments was shared with the relevant staff members and department heads and are greatly appreciated. We're so happy to know that you had a great stay with us and we're waiting for your next stay. Best Regards Felipe Vasconcellos - Hilton São Paulo Morumbi
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Some very friendly and helpful people - after a year, a waiter would remember I like manga and bring some. Also, I love breakfast in the fresh air. The shortage of lifts in busy times encouraged to conceptualize a solution which would cost much less money than, for instance, additional lifts: If the lift did no more stop in every floor it has reached , it would be much quicker. That in turn would the jam in peak hours very substantially.
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Response from Hilton_Morumbi, Manager at Hilton Sao Paulo Morumbi
Responded 1 week ago
Dear Dr. Max Gutbrod, Thank you very much for your time in providing us your feedback, it is very useful for us to know your opinion. It is our aim to meet every one of our guest's individual expectations. I am truly sorry about the inconvenience with the lifts. Your case has been addressed to the Engineering Manager and our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We are very glad that our facilities and the Armazem outside area were the highlights from your stay here. We are looking forward to have you back. Best regards, Fernando Simão - Guest Service Assistant Manager
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It was wonderful to stay at Hilton. I stayed there for three days with my family. I sow everything fantastic, as I've never seen before. Super friendly staff, so clean, and amazing view to the bridge. Thank you for being the best team and exceed my expectations. Mostly Katchuscya, sorry if that's wrong, and Fabianne, those were super friendly and communicative while checking in and out, and Wesley, also from reception, because he gave me a late checkout in the last day to enjoy all the time I could. Of course that I'm gonna return always to this wonderful place. Wait for me then.
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Response from Hilton_Morumbi, Sales Administrative Assistant at Hilton Sao Paulo Morumbi
Responded 1 week ago
Hello Samuca A, I am very glad to see that you had a nice impression regarding our services and staff. The most important for us is make you feel at home and deliver an enjoyable experience. Your comment gives us more energy and motivation to continue our work delivering a solid and excellent service to our guests! I have no words to thank you for sharing your opinion about our hotel with the other TripAdvisors. Knowing you are so satisfied with our hotel and services. Fabiane, Wesley and Kathyuscia are great persons and remarkable team members, they show the true meaning of hospitality. We are very proud of having them in our team. Your comment have been addressed to our management team and it’s greatly appreciated. We're waiting for your next stay. Sincerely, Felipe Vasconcellos Sales Administrative Assistant
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We arrived in San Paulo on the red eye from London and to ensure time to freshen up I had booked a room for the night before. We arrived at 9.50am and had 40 minutes in theory to shower before leaving for the day. however due to the poor service I did not receive a key until 10.10 and had less that 20 minutes to get ready. On highlighting this I received a beaming smile with 'I am so sorry', not really any recognition of how appalling this was. Why pay for something and then be unable to access it - even with the new fancy app that Hilton advertise everywhere. The front of house manager also wrote to say they would look into it - but surely you can see queues and address them? All the rest was a standard Hilton
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Response from Hilton_Morumbi, Manager at Hilton Sao Paulo Morumbi
Responded 1 week ago
Dear virtualwife, I would like to thank you very much for your time sharing your experience in your recent stay at Hilton São Paulo Morumbi. Please accept our most sincere apologies about your wait during your check in time. Your comment has been shared with our Front Desk team as it will help us prevent this to repeat with any other person. Rest assured that your comments were well noted and they were brought immediately to the attention of the departments concerned in order to make the necessary changes, including training and counseling. We look forward to welcome you soon back again to Hilton São Paulo Morumbi, so we can make it up to you. In addition, in name of all team members, I empathize with your frustration and please let me know as soon as have your next booking confirmation as I personally want to take care of all arrangements. Please, do not hesitate to contact me directly (fernando.simao@hilton.com) for any doubts or concerns you might have and I will be more than glad to assist you. Sincerely, Fernando Simão - Guest Service Assistant Manager
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I stayed at this hotel for business and I was really happy with everything about it. The staff is friendly and spoke excellent English. The hotel is connected to a shopping mall, so you can go to the lowest level and walk right out into the mall where there are a lot of food options, shopping and a drug store. The rooms were updated and spacious. I definitely recommend the executive lounge if you have that option - there is a good breakfast and happy hour each day, with plenty of seating and a lovely view, and helpful staff. Compared to other Hilton hotels I think this one is a cut above.
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Response from Hilton_Morumbi, Manager at Hilton Sao Paulo Morumbi
Responded 2 weeks ago
Dear womans_roar, Thank you for taking your time to share your opinion with us. I am very pleased to see that you enjoyed your experience so much, especially the friendliness of our staff, they really show the true hospitality we are here to offer. It’s is very good to know that you enjoyed so much your stay with us. Our pleasure and commitment is to ensure you feel cared for, respected and valued. Your comment has been shared with the team members and executive Managers and I can assure you they were very happy to read your comments. We are all looking forward to welcome you back to São Paulo! Sincerely, Fernando Simão - Guest Service Assistant Manager
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PRICE RANGE
$113 - $425 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton morumbi sao paulo hotel sao paulo, hilton hotel sao paulo, hilton sao paulo, sao paulo hilton
LOCATION
BrazilState of Sao PauloSao PauloMorumbi
NUMBER OF ROOMS
503
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