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Mercure Sao Paulo Pamplona

Traveler (276)
Room & Suite (118)
Dining (8)

About

Location
Cleanliness
Service
Value
The Mercure São Paulo Pamplona hotel is located in Jardins, a neighborhood full of renowned restaurants and luxury boutiques. You will be accommodated 8 km from Congonhas Airport and 800 meters from Paulista Avenue and Trianon MASP subway station. Our rooms are large and comfortable and have a modern decor, with air conditioning and Wi-Fi internet. For breakfast, fresh omelets and tapioca are served to the guest's taste and for your well-being the hotel has a swimming pool and a gym.
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Property amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Spa
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Public Wifi
Sauna
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Good to know
HOTEL STYLE
Safe
Quiet
HOTEL CLASS

Location

Full view
Contact
Rua Pamplona 1315 Jardim Paulista, Sao Paulo, State of Sao Paulo 01405-003 Brazil
Name/address in local language
Getting there
Congonhas Airport4 mi
Guarulhos Intl Airport15 mi
Trianon-Masp9 min
Brigadeiro13 min
Neighborhood
Jardins
Located just below important Paulista Avenue, Jardins is the junction of four smaller neighborhoods: Jardim Paulista, Jardim América, Jardim Europa and Jardim Paulistano. It is an upper-class area, offering a variety of things to do, including shopping, museums and parks. The neighborhood is well known for “Oscar Freire”– the most luxurious street in the city, packed with high-end boutiques. In Jardins you will also find a trendy museum, São Paulo Museum of Image and Sound (MIS), which people often line up for hours to visit. If green space is what you're after, take time to relax at Trianon Park, a refuge in the heart of Paulista Avenue.
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887Reviews
306Photos
5Q+A
19Room tips
Traveler rating
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Popular mentions
+3
My feeling about the Mercure Pamplona was very mixed. What I liked with was its easy location in Jardins area, the size of the room (large) and its small terrace. But I didn't like the poor bathroom, and I also found that the hotel was lacking of maintenance : cleaning wasn't
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Response from NicolePral1315, General Manager at Mercure Sao Paulo Pamplona
Responded Dec 11, 2018
Dear Guest, We appreciate to receive your comments regarding your stay at the Mercure Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Nicole Pral
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One of the worst services I have ever seen in a hotel reception. They treat you as if they are going you a big favor. Also the hotel has a tiny entrance with no chairs at the reception area to wait for a room to become available. There is a bar counter with a coffee machine,
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Response from NicolePral1315, Manager at Mercure Sao Paulo Pamplona
Responded Jun 27, 2018
Dear Mr. Guilherme, We appreciate to receive your comments regarding your stay at the Mercure Pamplona. We are sorry that your experience did not meet your expectations. Your comment about the front desk attention was very important to us and we will do our best to improve this service. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Nicole Marie Pral
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It is a very good place, they have a perfect service, the breakfast is so complete, and I was very well attended by the staff of the Mercure Hotel Sao Paulo Pamplona. I would highly recommend this hotel for both business and leisure travelers.
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Review collected in partnership with Accorhotels.com
Response from Ana Carolina E, General Manager at Mercure Sao Paulo Pamplona
Responded Apr 17, 2018
Prezado Sr. Marcio, Agradecemos seus comentários. Esperamos revê-lo em sua próxima visita a São Paulo. Atenciosamente
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I don’t have any complaints about the hotel. - Nice staff - Good neighborhood with lots of restaurants - Elevators worked fine - Slow WiFi, but constant. Didn’t drop the connection once during my 4 days stay - Never seen a smaller bar - Water pressure was really good in the
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Response from Ana Carolina E, General Manager at Mercure Sao Paulo Pamplona
Responded Feb 15, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
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Very well situated, 4 blocks from Ave paulista, 15mins by táxi to Faria Lima, fantastic restaurants near by. All The rooms have a terrace, modern and clean as per Mercure standards. Caipirinhas were pretty good too! The pool area is very pleasant luckily we were only 2 as that
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Response from Ana Carolina E, General Manager at Mercure Sao Paulo Pamplona
Responded Feb 12, 2018
Dear Mr. Eduardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Varanda. Coluna 2.
Limpo e agradável.
Photo provided by managementMercure Sao Paulo Pamplona
King Size Bed room
Quarto degradado.
The room
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In Brazil the wall socket is Type N,so you'll need an adapter from Type A or Type B to Type N. Brazil is one of the few countries that uses two types of voltage. While most states/cities use 127 V, some of them use 220 V. It is therefore important to find out the local voltage before plugging in your appliance (note: wrong voltage can destroy your appliance). Many appliances sold in Brazil are dual voltage. In the city of Sao Paulo the voltage is 127V the same as in US. Be aware that other cities in the Sao Paulo state may have 220V instead, so check it before you plug your equipment, although most of them nowadays are dual voltage. Regarding to the location of the wall sockets in the room, they are mostly near the desk. Hope this help you.
1 vote
Hello, Mrs. Katherine, Mercure SP Pamplona has a fitness room and a pool. The pool is not heated. I would recommend the Mercure SP Jardins which is close to Paulista Avenue, where the pool is heated. We are at your disposal.
0 votes
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Prezada Sra. Margareth, Conforme falamos por telefone, já conseguimos as informações necessárioas para resolução do do ocorrido. Atenciosamente
0 votes
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Estive lá em março, havia uma obra ao lado que realmente fazia um barulho terrível durante o dia; também havia um dos elevadores em reformas que já durava quase um ano segundo funcionários, e sem previsão para término; o que causava uma grande demanda e altos tempos de espera no elevador restante. Já havia me hospedado nesse hotel e tinha boas experiências, mas nitidamente o padrão de qualidade despencou nos últimos anos.
2 votes
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Os apartamentos possuem varanda, porém não temos apartamento para fumantes.
0 votes
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"Try to get something not facing Pamplona"
"rooms in high floors more quiete"
"Pick a room in the high floor.."
"Find a different hotel"
"Facing the street give you a nice view, but also gives you the heat of the sun, be aware."
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PRICE RANGE
$65 - $111 (Based on Average Rates for a Standard Room)
LOCATION
BrazilState of Sao PauloSao PauloJardins
NUMBER OF ROOMS
64
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