Emiliano Hotel
Rua Oscar Freire 384, Sao Paulo, State of Sao Paulo 01426-000 Brazil
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About
#8 of 510 hotels in Sao Paulo
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.2
Emiliano is Brazil’s finest example of world class luxury hospitality. The hotel introduced a unique and exclusive luxury experience to São Paulo, the world’s fifth-largest city, which has confirmed its place as the artistic and cultural capital of South America. Emiliano is located in the charming Jardins neighborhood, on Brazil’s most fashionable shopping Street: Oscar Freire. Oscar Freire represents to São Paulo what Rodeo Drive is to Los Angeles or Rue due Faubourg Saint-Honoré is to Paris, and is surrounded by upscale boutiques, art galleries, fine restaurants, cafés and headquarters of major corporations.Emiliano has set the pace in redefining luxury accommodation in São Paulo and has become a luxury icon since our opening in June 2001. Our guests experience authentic and modern Brazilian sophistication through our contemporary ambience, refined cuisine and singularly warm service.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Concierge
Newspaper
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Modern
Languages Spoken
English, French, Spanish, German and 2 more
Location
88Good for walkers
Grade: 88 out of 100
219Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
Rua Oscar Freire 384, Sao Paulo, State of Sao Paulo 01426-000 Brazil
Name/address in local language
Getting there
ConsolaçãoSao Paulo Metro13 min
Trianon-MaspSao Paulo Metro15 min
Rental CarsSee rental cars from $14/day
651Reviews7Q+A25Room tips
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Great location in the nicest part of São Paulo - an area that is totally safe to walk and where you'll find a wide array of Brazilian popular stores, great cafes and specialty shops. So much to see and you get to stay in a beautiful hotel right off the street. Front desk and housekeeping are excellent and attentive. The rooms are nicely sized and feature plenty of SP based outlets and power block out blinds. The bathroom is very compact yet features a shower, soaking tub, advanced toilet and one sink vanity. Not a lot of counter space however. Lobby is decent featuring two seating clusters and a smokers outdoor deck. Security closely monitors all coming & going which makes thing feel safe. The elevator x 2 is tiny - rated for 6 yet more comfy for 2 and a suitcase.
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Date of stay: April 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I definitely wouldn't stay here again. The elevators were cramped (max 4 ppl, often with hotel cleaning staff) and one time an elevator stopped working while I was on it. The Rooms are fine but the lobby is small and the bar area is basically nothing so avoid this place if you are looking for a nice lobby spot to have a cocktail. They cleaned my room one day even though I had do not disturb on which was annoying/concerning. Check out process was also disappointing. I asked them to keep the room open for me until noon as I may need to get back in (I was going to a meeting but was feeling ill). They said they would but within 20 mins they were cleaning it (I had to go back because I did in fact get sick). Then lastly I asked them to email me my invoice when I checked out, it never came, and the reservations team won't email it to me now because I don't know my confirmation number (I booked through expedia and dont have a specific hotel confirmation number). I will stay at the Renaissance next time. …
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The room is nice. The service is too much. The breakfast was good. The billing is a nightmare. I booked three rooms - two of which were pre-paid. The bill for the one that was paid onsite was supposed to be emailed to me. It wasn't. It took several days and several contacts to get it. One of the the pre-paid rooms got re-billed by the hotel to the card "for incidentals". The process for getting that involved, again, multiple interactions and me providing multiple documents. Real luxury is not having to worry about the hotel over-billing you.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Emiliano, Gerente geral at Emiliano Hotel
Responded Feb 20, 2023
Dear Mr. Shawn B, We regret that your time at Emilano fell short of your expectations on this occasion. Yesterday we sent a message to your secretary and let you know that we are checking with our finance team to resolve the issue as soon as possible. Thanks for the feedback on this unusual experience with your account. Your experience certainly did not Meet our high standards. Emiliano Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My biggest complaint was BUILDING WORK.The hotel has 22 floors as you go up in the lift you can hear the builders on floor 7. I was on 18. The last 2 days I had a lot of work to do which required staying in my room, and the pneumatic drill noise was literally making my walls shudder. I had to put earplugs and noise cancelling headphones and still I could hear it. On checking out I mentioned I should have been given a discount, and warned then it wouldn’t be so bad;but to charge a full rate is utterley unacceptable in a very expensive hotel such as this. This is a decent hotel in a pretty part of São Paulo, however it hasn’t managed to capture the Zen like feel of The Emiliano in Rio. The staff are wonderful,except my table in the bedroom wasn’t cleaned once for a full week,I could see all the marks I had made and for a country that insists you wear masks in some places..well.. The breakfast is expensive but you can have everything off the menu which is EXTENSIVE. However I only ever had some fruit,hot water, toast or eggs which cost $R180. NB: I have been emailed and offered a free night at Th Emiliano São Paulo, however I’m British, Ive travelled north now then will being coming back to UK so what use is that to me.…
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Date of stay: December 2022Trip type: Traveled solo
Value
Location
Service
Room Tip: Check there is absolutely no extensive building work on any floor. Breakfast is lovely a one off...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Emiliano, Gerente geral at Emiliano Hotel
Responded Jan 5, 2023
Dear Mrs. Sawalha, Thank for your recent stay with us and for taking the time to give us your feedback. We would like to apologize again for the inconvenience and reinforce that we did our best to attend our guests during the exceptional period that we had the building work. Your feedback is extremely important for us and every point mentioned is already being taken into consideration for the betterment of all guests’ experience. We sent an e-mail to you asking for your phone number to call you to formally apologize and to fix the experience you had at our Hotel. We would like to reinforce that you are absolutely important for us and we hope to have the opportunity to welcome you here at Emiliano São Paulo again and reverse this impression. Sincerely, Emiliano São Paulo Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a wonderful boutique hotel in the Jardins neighborhood with many stores and restaurants within a short walk. It’s very quiet and luxurious. The service was outstanding from the moment we arrived until our departure. It will definitely be a hotel we will stay at again!
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Date of stay: November 2022Trip type: Traveled as a couple
Room Tip: If you have the Amex Platinum card the extra perks are great.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Going to Brazil was my first international trip in a few years, thanks to Covid and having a baby—and the staff at Emiliano made everything so easy! I was overwhelmed in the best possible way by the attention we got during our stay. Our trip ended up being delayed 48hrs due to weather delays, and before we even arrived, Emiliano essentially refunded us our first night when I told them we wouldn’t be able to make it as scheduled. Then we got there and the room was ready with a crib and fresh fruit, we had a delicious lunch at the hotel (where the host (I think his name was Melo?) went the extra mile to bring my daughter some things to color with!!), and staff was ready to help us plan our days in SP. Special shout out to Evelyn, Eva, and Mira at the front desk who all helped make our trip special. Evelyn in particular reached out to some local moms for recommendations on child-friendly activities!! There was a snafu on our last morning when the driver we had arranged through the hotel didn’t arrive on time and we had to cancel our plans. They did give us a hand written apology and an adorable gift (Havianas for my baby!) as we departed. We stayed in the Emiliano Suite, which I found to be lovely and contemporary (some other reviews note that rooms seem dated, but that wasn’t our experience). I agree the elevators are teeny and slow. But the hospitality more than made up for smaller issues like these.…
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Use WhatsApp to communicate with the hotel. I’d tried email initially but found them to be more...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Best class. Elegance and amazing experience in the lobby bar. Great and well trained staff, highlight to Joyce and Igor. Lovely drinks, wines and appetizers for a happy hour or even a business meeting. Amazing location, music, and ambiance.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We are regular travellers to Brazil and we always spend a few days in São Paulo en route to our final destination. Normally in São Paulo we stay in Jardims and have used another high end hotel in the past. This time we decided to stay at the Emiliano both at the start and end of trip. First stay: We had arrived in SP and upon arrival, my spouse received some bad news regarding a death in the family. I had mentioned this to the front desk - just to give them a heads up. Within minutes, we were taken to our room. Shortly thereafter, a bouquet of roses arrived for my wife with a very thoughtful handwritten note from the manager. Very classy touch. We were only there for one night but the staff made everything special for us. We just checked in yesterday and once again, the professionalism and high standard of service was simply incredible. A special shoutout to Derek - who is one of the most attentive and his commitment to service was simply outstanding. A true professional in his field. All the staff have been incredible on this stay. Since we are going to be in SP for at least 5-6 times a year, we are going to make the Emiliano our new temporary home. Other things to note: The rooms are great. If you don't feel like going out, the room service menu is not only diverse, but the food is really good. Location - cannot be beat. Right in the heart of Jardims on Oscar Freire. Very safe area with great restaurants. Our new home in São Paulo!!…
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Date of stay: April 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
This is our first trip to Brazil and we arrived in São Paulo for a 4 day stay before traveling on to Rio. American Express recommended this hotel. Upon arriving at the airport at 9:00 AM the hotel car that was supposed to pick us up was nowhere in sight so we had to take a cab ( it’s OK they were very apologetic and gave us free transport back to airport on our way to Rio) Once we got the hotel the service was excellent and we were taken to our room right away, early check in was no problem . The one bedroom was quite spacious if not a little dated, and the bathroom was on the small side with one sink but other than that very comfortable. The concierge staff were wonderful and gave us phenomenal recommendations and helped us with directions! Shout out to Evelyn and Pierro! There were only 3 issues with our stay 1- I hate to say this but the restaurant is NOT good at all. We had room service twice and had lunch and breakfast downstairs and each time was a real disappointment. The menu is limited and what you can order is not tasty and usually cold. They really need to overhaul that kitchen and spice up the menu. 2 Two tiny slow elevators for 20 + floors? Sometimes it took 10-15 minutes to get an elevator 3. Spa was meh. I had a $50 credit from AmEx or would have skipped it. The massage was just OK and it’s very limited in services. Otherwise I loved the staff and location and would stay there again!…
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed in Emiliano in pre-pandemic times and considered it a perfect hotel for a city stay. Just for the sake of it, if I want to think what else to wish them to do for the rooms and from the point of view of service and I can’t figure it out. And it isn’t easy to get me to say something like this. So, this time when we had to spend less than 24 hours in Sao Paulo and even landing in GRU after midnight we decided to spend about 1 hour to get to Emiliano and 1 hour back next day rather than staying in any of the hotels close to the airport. Their rooms and service are worth it and we were sure we will have a good rest before hitting the road again. We were wrong about the rest. After usual check-in procedures were finished, the receptionist suddenly told us: “yes, and one more thing: tomorrow from 11:00 a.m. there will be noise, we are renovating the spa”. It didn’t promise anything good, but, OK, there are different types of noise and there was nothing we could do standing in front of Emiliano reception at nearly 02:00 a.m. anyhow. Exactly at 11:00 a.m. next morning mayhem started. Not just some noise. It was breaking the walls with the whole building shaking. Not possible not only to sleep, work (and I do need to do some work on a computer every morning), impossible to stay in a room. Forget about further resting (and we had a couple more hours). Of course, every hotel needs regular renovations to keep up its level. But if you are planning works of this magnitude – choose a low season time, close down for couple of weeks, give you employees their vacations and break your walls as much as you wish. Or at least have enough decency to put information about works pending or going on your site. This is what hotels respecting their guests and themselves normally do. And then everyone can make their own decision. The schedule of works going on in Emiliano are from 11:00 to 17:00. If someone knows that he/she will not be in the hotel during these hours – of course, they will book regardless, since the works will have no affect on them. While if someone else, like us, is planning to be spending some daytime in the hotel and they need to be in Sao Paulo exactly at a time coinciding with the works – they can just book another hotel for this stay. No hard feelings. We paid USD 400+ for a Deluxe room, not even for a Suite (Emiliano is far from being cheap, but before it was worth it), we were looking forward and were planning to unwind in between not the easiest of flights and what did we get? Just for the sake of justice on the day we stayed there I visited Emiliano’s site to make sure there is no announcement of these works that I missed. There was not. Only lengthy promises to take care of all details of anyone’s stay. Right.…
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
PRICE RANGE
$361 - $667 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
emiliano hotel sao paulo, emiliano sao paulo
LOCATION
BrazilState of Sao PauloSao PauloJardins / Pinheiros
NUMBER OF ROOMS
57
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Frequently Asked Questions about Emiliano Hotel
Which popular attractions are close to Emiliano Hotel?
Nearby attractions include Jardins District (0.2 miles), Chocolat du Jour (0.2 miles), and Livraria da Vila (0.3 miles).
What are some of the property amenities at Emiliano Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Emiliano Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Emiliano Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Emiliano Hotel?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Emiliano Hotel?
Conveniently located restaurants include Paseo - Cocina Y Tal, Vasto Haddock Lobo Jardins, and La Braciera Pizza Napoletana - Jardins.
Are there opportunities to exercise at Emiliano Hotel?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Emiliano Hotel have airport transportation?
Yes, Emiliano Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Emiliano Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Emiliano Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Emiliano Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.