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Emiliano Hotel

Rua Oscar Freire, 384, Sao Paulo, State of Sao Paulo 01426-000 Brazil
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Traveler (358)
Room & Suite (331)
Dining (117)

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About

#19 of 384 hotels in Sao Paulo
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.2
Emiliano is Brazil’s finest example of world class luxury hospitality. The hotel introduced a unique and exclusive luxury experience to São Paulo, the world’s fifth-largest city, which has confirmed its place as the artistic and cultural capital of South America. Emiliano is located in the charming Jardins neighborhood, on Brazil’s most fashionable shopping Street: Oscar Freire. Oscar Freire represents to São Paulo what Rodeo Drive is to Los Angeles or Rue due Faubourg Saint-Honoré is to Paris, and is surrounded by upscale boutiques, art galleries, fine restaurants, cafés and headquarters of major corporations.Emiliano has set the pace in redefining luxury accommodation in São Paulo and has become a luxury icon since our opening in June 2001. Our guests experience authentic and modern Brazilian sophistication through our contemporary ambience, refined cuisine and singularly warm service.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Concierge
Newspaper
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Room service
Safe
Telephone
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Quirky Hotels
Modern
Languages Spoken
English, French, Spanish, German and 2 more

Location

Rua Oscar Freire, 384, Sao Paulo, State of Sao Paulo 01426-000 Brazil
Name/address in local language
Emiliano Hotel
664Reviews7Q+A26Room tips
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Leonid Z wrote a review Feb 2024
79 contributions89 helpful votes
It was not our first and not even our second stay in this hotel. From the beginning we just loved everything about it. Our previous stay was exactly 2 years ago: in January, 22 and that time I also wrote a review saying how classy hotel it is and how much it deserves more honest management, because they decided nothing better than make super-noisy works inside the hotel without either closing it or – at the very least - warning the guests beforehand or just having a notice on their site about the fact of the works and their schedule, so everyone could make an informed decision whether to book depending on their plans in Sao Paulo – because it is isn’t possible to be in the room with a kind of noise and walls shaking that was going on around. But, well, in January, 22 the pandemic was still on, so everything that was happening during that time should be looked at with some kind of discount, shouldn’t it? And then 2 years have passed, so surely the renovation - or whatever they call them – works should had finished long time ago, in 2 years you can build a completely new hotel from scratch and Emiliano must be even more classy now that it was in the past, - we thought naively with my wife when making a booking for Emiliano Suite (just a bit shy of USD 1.000 per night) this time for our 2 days break in Sao Paulo. When checking-in, more for the sake of pulling a joke I asked the receptionist: but for sure you don’t have any more works, like you had 2 years back, do you? Hum, actually we do have renovations ongoing on 10th and 11th floor – the answer was, - but you won’t hear anything on the 16th floor you Suite is on, but if you will be disturbed, please, just call us and we will stop it right away. Right, just a bit after 9:00 a.m. banging of tens of hummers started and it felt like they were all banging on the walls and ceiling of our suite. Like agreed, I called front desk and told them to stop it all right away. “Yes, yes, they understand”. Except absolutely nothing was changing. I called again and again and on the 3rd time I asked to talk to the manager. After some time, I was passed to some female (unfortunately didn’t catch the name), who – it was felt through a phone receiver – smiling from ear to ear asked me how she could help me. They should stop the noise right away and refund me the money, - I told her, - because they promise 5-star amenities and 5-star comfort luring people to stay with them. They do have the amenities, but there is absolutely no comfort with that noise. So, sorry, they can’t stop the noise, they have renovation works going on, but she will see what she can do about refunding me some money, - she said without her cheeky smile already. Of course, I never heard from her again and at the check-out was presented a bill showing full amounts for room. So, not only management of the hotel became any more honest throughout these 2 years. They don’t want to close the hotel for a month, send all their staff on vacation, invest their own money into renovations, get a lot of workforce in and have it all done fast and be offering guests 5-star amenities and 5-star comfort in a fully renovated Emiliano. They want to be paying for these renovations with guests’ money that must continue keep coming. Well, then there is only little price to pay: guests’ comfort. Who cares about guests’ comfort? On top of that they teach reception stuff to lie: call us, if you are disturbed, we will stop immediately. We arrived not too late and if I was properly informed there will be noise, I would just suggested Emiliano to part our ways peacefully this time: I make a booking elsewhere this time (same Fasano, for example, which is very close) and they don’t penalize us for “no-show”. As it happened now – again – we won’t set our foot into Emiliano anymore and they won’t see a cent of my money ever again. And this is what I recommend everyone, who cares to read till now: don’t book and don’t give them your money. Your stay will be ruined by their dishonesty and greed. Yes, not to forget: in the evening of the day of my conversation with the cheeky female manager there was no hot water in our USD 1.000 per night suite. As a result of ongoing “renovations” or maybe as vengeance for my protests. And it seems that they started to hire staff from the street without training them. 3 times various staff members were ringing the doorbell despite “don’t disturb” sign. No, they didn’t seem to be blind, but just too lazy having to come to the room again with whatever they needed to enter it for, so they just called bell regardless the clearly visible red electric sign.
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Date of stay: February 2024
Value
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ann R wrote a review Jan 2024
19 contributions6 helpful votes
We had planned a trip to the Amazon and flew through São Paulo to get there. We decided to stay in San Paulo for a night and were lucky enough to pick the Emiliano as our hotel. The location was perfect, a safe neighborhood within walking distance of restaurants and museums. The rooms were large, clean and well appointed - they even gave us our own new flip flops to wear, and several snacks. Prior to the trip, they arranged for cars to pick us up at the airport and deliver us back, which made the trip much easier, given that we do not speak Portuguese. Finally, we had planned to stay at the Emiliano again on our way home but our flight was cancelled due to weather. The hotel graciously did not charge us even though our planned arrival was only a couple of hours away when I emailed to let them know we would not be there. All in all, I would highly recommend the Emiliano for the room and service.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amanda M wrote a review Dec 2023
122 contributions57 helpful votes
Parts of the stay were good and parts need some work. Great location. Comfortable room and beds. Enough space and large shower. We did appreciate the hotel working to have our room ready after a long flight. We were relaxing in the room and someone just opened the door unannounced. The elevators are very small and very warm. I think it makes sense to dedicate one elevator for staff and one for guests because every time we took the elevator there was staff in it and then we were crammed into the small hot space. Inconsistent with replenishing water in the room which they then tried to charge us for. Waitstaff was friendly at the breakfast, enough options. Our room came with breakfast and at checkout they charged us for it, they did remove the fee in the end. Outdoor area at the spa is pleasant with all of the greenery. Spa itself is very small. Steam room was nice and spa staff were friendly. I asked for some recommendations for art galleries. The front desk gentleman said he would have a folder delivered, this never came. We asked the front desk to try and alter the time of a lunch reservation, there was no follow up from them, we had to call and ask if they were able to make the change for us.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Emiliano, Gerente geral at Emiliano Hotel
Responded Jan 5, 2024
We apologize for the negative impression during your stay. All the topics mentioned in your message are already being reviewed with the team with the aim of providing a unique and excellent experience for everyone. Thank you for sharing your experience with us and the opportunity to improve our services. We remain at your entire disposal and hope to welcome you back soon. Team Emiliano Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MRK_CT wrote a review Dec 2023
Greenwich, Connecticut20 contributions16 helpful votes
We just stayed a night at the Emiliano and must say it was a very pleasant experience. The hotel is located in a great walkable and safe part of Sao Paulo and caters to both business and leisure travelers. The rooms are substantial in size considering the middle of town location. Moreover, their attention to detail and customer service was vastly superior. As an example of their attention to detail, we received an email and whatsapp message requesting our shoe sizes a couple of days prior to our arrival – I guess to make sure they had the right size room slippers! And it was a pleasure dealing with them on airport pickups and drop-offs all through whatsapp. Check-in was a breeze and the spa was excellent. The breakfast at their restaurant was both great with respect to the quality/taste of the food and also their customer service. And our late check-out was even better considering a later in the evening flight. As another great example to their customer service, I was seated in the lobby post check-out with a friend waiting for our car and they offered us both coffee and tea and didn’t even charge us for that! Who does that? Only advice is that I would strongly heed the hotel’s recommendations for departure time to the airport – Sao Paulo traffic is intense!
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Date of stay: December 2023
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Travel Guy wrote a review Sep 2023
San Francisco, California60 contributions18 helpful votes
Nothing but celebrity/red carpet treatment from the moment I stepped ONE foot out of the car!! Originally I booked the Renaissance for two nights. I didn’t really like the vibe of the hotel so I canceled the second night and I figured I’d go big and book Emiliano for one night to celebrate my 30th birthday. The staff did not disappoint and exceeded my expectations! As soon as I got out of the car I didn’t have to load or touch anything. Check in was seamless. Since I booked my room via the AMEX Fine Hotels and Resorts program I got upgraded to a suite and it was amazing! The hotel wasn’t crowded at all Suite - Large room and Large balcony - Big bathroom and the toilet even had an automatic seat warmer! - Two tvs and a large bed - Had some issues connecting to the Wi-Fi. It was a mild inconvenience Food - Nothing special. Tasted like the usual hotel food you’d expect anywhere Location: - Pretty good location as it’s not too far from all the tourist spots. - Walkable to shopping like Gucci
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Date of stay: September 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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leon c wrote a review Jun 2023
Miami, Florida483 contributions135 helpful votes
I try to take a coffee in the bar outside but miss Tatiana , told me it’s a price space to Guests , surprised me because in the last 7 years I 've always had coffee with clients , had lunch and even smoked a cigar . Miss tatiana said that after so many years of frequenting us, we are no longer welcome
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Date of stay: June 2023Trip type: Traveled on business
Room Tip: They could improve and cater to regular customers, Int’l clients
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MooshLA wrote a review May 2023
Calabasas, California538 contributions299 helpful votes
Great location in the nicest part of São Paulo - an area that is totally safe to walk and where you'll find a wide array of Brazilian popular stores, great cafes and specialty shops. So much to see and you get to stay in a beautiful hotel right off the street. Front desk and housekeeping are excellent and attentive. The rooms are nicely sized and feature plenty of SP based outlets and power block out blinds. The bathroom is very compact yet features a shower, soaking tub, advanced toilet and one sink vanity. Not a lot of counter space however. Lobby is decent featuring two seating clusters and a smokers outdoor deck. Security closely monitors all coming & going which makes thing feel safe. The elevator x 2 is tiny - rated for 6 yet more comfy for 2 and a suitcase.
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Date of stay: April 2023
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Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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RichMc1980 wrote a review Apr 2023
Toronto, Canada7 contributions2 helpful votes
I definitely wouldn't stay here again. The elevators were cramped (max 4 ppl, often with hotel cleaning staff) and one time an elevator stopped working while I was on it. The Rooms are fine but the lobby is small and the bar area is basically nothing so avoid this place if you are looking for a nice lobby spot to have a cocktail. They cleaned my room one day even though I had do not disturb on which was annoying/concerning. Check out process was also disappointing. I asked them to keep the room open for me until noon as I may need to get back in (I was going to a meeting but was feeling ill). They said they would but within 20 mins they were cleaning it (I had to go back because I did in fact get sick). Then lastly I asked them to email me my invoice when I checked out, it never came, and the reservations team won't email it to me now because I don't know my confirmation number (I booked through expedia and dont have a specific hotel confirmation number). I will stay at the Renaissance next time.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Shawn B wrote a review Feb 2023
Chicago, Illinois2 contributions
The room is nice. The service is too much. The breakfast was good. The billing is a nightmare. I booked three rooms - two of which were pre-paid. The bill for the one that was paid onsite was supposed to be emailed to me. It wasn't. It took several days and several contacts to get it. One of the the pre-paid rooms got re-billed by the hotel to the card "for incidentals". The process for getting that involved, again, multiple interactions and me providing multiple documents. Real luxury is not having to worry about the hotel over-billing you.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Emiliano, Gerente geral at Emiliano Hotel
Responded Feb 20, 2023
Dear Mr. Shawn B, We regret that your time at Emilano fell short of your expectations on this occasion. Yesterday we sent a message to your secretary and let you know that we are checking with our finance team to resolve the issue as soon as possible. Thanks for the feedback on this unusual experience with your account. Your experience certainly did not Meet our high standards. Emiliano Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Julia Sawalha wrote a review Dec 2022
UK15 contributions33 helpful votes
My biggest complaint was BUILDING WORK.The hotel has 22 floors as you go up in the lift you can hear the builders on floor 7. I was on 18. The last 2 days I had a lot of work to do which required staying in my room, and the pneumatic drill noise was literally making my walls shudder. I had to put earplugs and noise cancelling headphones and still I could hear it. On checking out I mentioned I should have been given a discount, and warned then it wouldn’t be so bad;but to charge a full rate is utterley unacceptable in a very expensive hotel such as this. This is a decent hotel in a pretty part of São Paulo, however it hasn’t managed to capture the Zen like feel of The Emiliano in Rio. The staff are wonderful,except my table in the bedroom wasn’t cleaned once for a full week,I could see all the marks I had made and for a country that insists you wear masks in some places..well.. The breakfast is expensive but you can have everything off the menu which is EXTENSIVE. However I only ever had some fruit,hot water, toast or eggs which cost $R180. NB: I have been emailed and offered a free night at Th Emiliano São Paulo, however I’m British, Ive travelled north now then will being coming back to UK so what use is that to me.
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled solo
Room Tip: Check there is absolutely no extensive building work on any floor. Breakfast is lovely a one off...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Emiliano, Gerente geral at Emiliano Hotel
Responded Jan 5, 2023
Dear Mrs. Sawalha, Thank for your recent stay with us and for taking the time to give us your feedback. We would like to apologize again for the inconvenience and reinforce that we did our best to attend our guests during the exceptional period that we had the building work. Your feedback is extremely important for us and every point mentioned is already being taken into consideration for the betterment of all guests’ experience. We sent an e-mail to you asking for your phone number to call you to formally apologize and to fix the experience you had at our Hotel. We would like to reinforce that you are absolutely important for us and we hope to have the opportunity to welcome you here at Emiliano São Paulo again and reverse this impression. Sincerely, Emiliano São Paulo Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$470 - $743 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
emiliano hotel sao paulo, emiliano sao paulo
LOCATION
BrazilState of Sao PauloSao PauloJardins / Pinheiros
NUMBER OF ROOMS
57
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EMILIANO HOTEL - Updated 2024 Prices & Reviews (Sao Paulo, Brazil)

Frequently Asked Questions about Emiliano Hotel
Which popular attractions are close to Emiliano Hotel?
Nearby attractions include Jardins District (0.2 miles), Chocolat du Jour (0.2 miles), and Livraria da Vila (0.3 miles).
What are some of the property amenities at Emiliano Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Emiliano Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Emiliano Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Emiliano Hotel?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Emiliano Hotel?
Conveniently located restaurants include Adega Santiago Asador, Vasto Haddock Lobo Jardins, and La Braciera Pizza Napoletana - Jardins.
Are there opportunities to exercise at Emiliano Hotel?
Yes, guests have access to a fitness center, a heated pool, and a sauna during their stay.
Does Emiliano Hotel have airport transportation?
Yes, Emiliano Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Emiliano Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Emiliano Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Emiliano Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.