Stayed for 4 nights for business and absolutely loved it! Great location in SP- safe and fun neighborhood. The hotel itself is spectacular. The rooms were so awesome and well appointed. The service was great and restaurants perfect.
Service from check in to check out was impeccable. Our Deluxe Room was spacious, perfectly appointed, beautifully furnished / decorated and comfortable. Good lobby bar (perfect gin martini). Baretto great fun (live music) and great drinks into the early hours. Breakfast served on 1st floor terrace excellent. The hotel is well located, surrounded by lovely shops, bars, restaurants, and for exploring Sâo Paulo - metro a short walk away, uber and taxi easily available and reasonably priced. I loved São Paulo and would love to return. If I do I will be staying here.
Fasano I work for a fortune 500 company and am often sent to inspect and conduct unpublished performance reviews (for internal use only) at the hotels my company offers exclusive benefits to for our clients. This is the first review I have published outside of my contract work, as I feel other travelers and not just my company should be aware of the experience I had. I was recently sent to São Paulo to follow up on four hotels we conduct business with. Of all four hotels I will be visiting, I was most excited to visit the Fasano. Even though I only spent one night here, I was beyond disappointed with the overall service and amenities the hotel advertises it specializes in. May it be known this review is not the same as the undisclosed review I completed for my company, as per my contract work, those reviews are strictly confidential. One perk the hotel failed to follow through on, though is rather unimportant for myself as I was only staying one night is offered is room upgrades upon availability; the hotel stated there was no availability for upgrades (though upon inspecting the hotel’s website for the same night, a room that was within the prescribed 1-category room upgrade was indeed available). It should also be noted that I booked a car transfer service through the hotel for 1575 brazilian real in a Mercedes C class from the airport (GRU). Though I knew beforehand this was an absurd price as my company also has contracted drivers in armored mercedes vehicles for roughly 600 brazilian reals, I figured this would be an important aspect in my review for the concierge services review section of my inspection. Given the price, I expected for the entire pickup experience to be completely seamless. None of this happened and after a roughly 20 minute wait in the summer heat, my car arrived—although to my surprise, it was not the car I had ordered or requested from the concierge I had email correspondence with, Georgia. The hotel, which I presume thought I would be an unwittingly confused tourist, tried to assure me after I followed up with my displeasure that it was in fact an upgrade; given my experience traveling for a living, I know when something is an upgrade and this was in fact a downgrade to a BMW 3 series (completely unacceptable). Furthermore the fitness and spa area is rather dated, though I enjoyed the treatment I received, given it was almost free as I received spa credit upon arrival. I will follow up with this review, following my stays at three other hotels and their experience relative to this stay in São Paulo. …
Stayed here on a business trip. Warm welcome and very helpful front staff. Room was huge and pristine. Nice touches such as fruit basket and truffle chocolates were very welcomed after a long flight.. I hope to visit again soon.
5 stars, amazing stay with amazing staffs, had a problem with the wifi and the tv at night and one of the butlers andressa came and helped me with extremely extremely polite and understanding,she was very nice and likeable, just like everyone in the hotel.