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Hotel Grand Mercure Sao Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, Sao Paulo, State of Sao Paulo 04021-051 Brazil
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Guests1 room, 2 adults, 0 children
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Traveler (447)
Room & Suite (202)
Dining (51)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Hotel Grand Mercure Sao Paulo Ibirapuera Park is considered one of the most upscale hotels in Sao Paulo, combining the international experience and a local touch with sophisticated and personalized services. Located 3.1 Miles (5 km) from Congonhas Airport, 21.7 Miles (35 km) from Guarulhos International Airport and next to Ibirapuera Park (green area in Sao Paulo), it also enjoys easy access to the city's main financial areas: Paulista, Berrini, Av. Brazil and Faria Lima.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Free internet
Wifi
Public wifi
Internet
Outdoor pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Family
1,497Reviews10Q+A56Room tips
Traveler rating
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Popular mentions
The hotel is in a very safe location and security is good. The rooms are a little old fashioned but still very comfortable and larger than average. Air conditioning is good, the beds comfortable and the rooms are nice and quiet. Hopefully one day they will do an update to the rooms and maybe install things like multi-plug power adaptors. The best thing about the hotel for me is the kindness of the staff. They are very warm and professional and seem to want to do their best to provide good service and be helpful. Particularly the guys on reception and the waiters that work the breakfast shift in the restaurant. A special mention and thankyou to 'Carol' who works on reception. I wanted to attend a local yoga class and needed to take a padlock for the gym locker room. I asked if the hotel had one that they could lend me and she offered to lend me her personal padlock. For me, this is going the extra mile in customer service and is what generates me wanting to come back to the same hotel when in Sao Paulo.
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Response from AnaMariaSantosP, Gerente geral at Hotel Grand Mercure São Paulo Ibirapuera
Responded Aug 7, 2019
Dear Bebej1976, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. It is very important to us to receive a excellent feedback about our team and service. I shared about perceptions and compliments with Carol from reception and all the team. I am sure that this suggestions about the rooms will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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It’s a bit off the beaten track and you will need to get a taxi to go out at nice as the area can be a bit bleak. It’s an airline hotel so lots of cabin crew. Hotel is fine with a nice french cafe on the ground floor. Dinner in the bar is better than the rather empty restuarant. Food was good and we did see a Spice Girl at breakfast. I think i would stay somewhere more central and closer to the main streets but good for a few nights if you don’t go out at night. We needed to ask them to fix the minibar as it was making a loud noise, so loud i turned it off in the night so they took it away and didn’t replace it - they also took away our drinks in the mini bar and had strangely left a Stanley knife blade on the floor. Reception apologised but I don think understood why we were a little upset and certainly didn’t try to rectify the issue. I’m not sure why the minibar wasn’t replaced, the hotel didn’t seem very full.
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Response from AnaMariaSantosP, Gerente geral at Hotel Grand Mercure São Paulo Ibirapuera
Responded Jul 28, 2019
Dear Edwmagee, Thank you for taking your time to share your comments about your stay with us. It is a great pleasure to know that you decided to stay at Grand Mercure Hotel in your trip to São Paulo. I apologize about the minibar. We transmitted your observations that you informed us to the responsible department. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures about yours perceptions and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards,
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The hotel was welcoming but a large part of the hotel was being refurbished so there were almost no other guests. the rooms are larger than usual but the bathrooms are tired and need updating as does the furniture in the bedrooms. Breakfast is good and bed comfortable. Location is not so good but we knew that. I was there for one night
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Review collected in partnership with Accorhotels.com
Response from AnaMariaSantosP, Gerente geral at Hotel Grand Mercure São Paulo Ibirapuera
Responded Jul 23, 2019
Dear S9554TWmichelr, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. Your observations are very important and will be used to continuously to improve the quality of our services. In the next visit to Sao Paulo, we hope to see you again, and so, once again we work for your greatest comfort and satisfaction. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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The hotel is close to Ibirapuera Park. Rooms are spacious, beds comfortable and service friendly. Restaurant has nice food for lunch and dinner. Hotel is a touch outdated and the gym awkward to access but otherwise the experience was nice.
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Response from AnaMariaSantosP, Gerente geral at Hotel Grand Mercure São Paulo Ibirapuera
Responded Jul 21, 2019
Dear EEE_SSSS We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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The Grand Mercure is located next to Ibirapuera park. The rooms are somehow rundown and not clean. Dust within the corners, used furniture and chalk along the bathroom. Also equipped with all items for a business hotel, not common high quality standard. A gym, small pool and sauna is available. The staff is friendly. As the hotel is located at a main road, noisy during daytime due to lots of traffic. The included restaurant offers traditional, but not outstanding, Brazilian dishes. Unsure about the situation with other hotels in Brazil. But as compared to many other hotels around the world average at best.
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Response from AnaMariaSantosP, Gerente geral at Hotel Grand Mercure São Paulo Ibirapuera
Responded May 21, 2019
Dear Chsp01, Thank you for your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely,
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PRICE RANGE
$87 - $154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel sao paulo hotel sao paulo, accor sao paulo, sao paulo sofitel
FORMERLY KNOWN AS
Sofitel Sao Paulo
LOCATION
BrazilState of Sao PauloSao Paulo
NUMBER OF ROOMS
215
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