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Mercure Sao Paulo Pinheiros Hotel

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Mercure Sao Paulo Pinheiros Hotel
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798 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Athens, Greece
1 review
4 of 5 stars Reviewed 3 weeks ago

Very good quality for the price paid (small apartment style twin room) . Extremely caring and helpful hotel staff. Excellent breakfast buffet with a large variety. Near bus transport, a 20-min walk to the metro.

Review collected in partnership with Galahotels.com

Helpful?
Thank Ioannis L
Management response:

Dear Ioannis, Thank you for your kind words. We are glad that you enjoyed the Mercure São Paulo Pinheiros. We hope to see you soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros More 

Florianopolis, SC
Level Contributor
83 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed July 4, 2016

This is a suite hotel with a small living room, fridge and microwave. The room is small and the bathroom is smaller. The bed is comfortable but I can not say the same about the pillow. Clean and silent. The hotel area is safe. It is close to Hospital das Clinicas (USP) and minutes from the subway. Overall it is... More 

Helpful?
Thank giselledbueno
Management response:

Dear Mrs. Bueno, Thank you for taking time to tell us about your stay at the Mercure Sao Paulo Pinheiros Hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros More 

Oxford, United Kingdom
Level Contributor
229 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed July 3, 2016

I have used this Hotel on several occasions now and over the last year or so it seems to have gone down hill. Check in seems slower, staff seem slower - everything just seems more difficult. I arrived late in the evening, check in was slow, but we got there in the end. No welcome drink offered, no acknowledgement of... More 

Helpful?
Thank Richsawsedges
Management response:

Dear Guest, Thank you for taking time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. We are sorry that your experience did not meet your expectations, please acept our sincerest apologies. About the problems reported here, be sure we will take all necessary measures to ensure that such occurrences do not happen again. At the... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 31, 2016

I stayed here with while visiting Sao Paulo with my Brazilian friend. The location is good, and so are the amenities. The issues we encountered were around the service offered. Firstly, my Brazilian companion is a gold member, of Accor and went to line up into the priority check in line, before being asked to move into the regular check... More 

Helpful?
1 Thank James V
Management response:

Dear Mr. James, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 7, 2016 via mobile

Very clean hotel with nice rooms. Service is good and hotel staff is very helpful. Restaurant staff need better training they where always talking amongst themselves vs being attentive to guests. Did not realize you cannot get sunny side ip eggs. Health cide all yolks need to be hard.... Lol

Helpful?
Thank lFOD2015
Management response:

Dear Guest, Thank you for your review of your stay at the Mercure Sao Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback on our service. We hope to see you again soon.   Sincerely, Patrícia Mendes Quality - Mercure SP Pinheiros More 

Williamsville, New York
1 review
2 of 5 stars Reviewed March 30, 2016

I stayed at this place from March 5 through 21st and from March 25th through 27th. In both occasions the bathroom sink drain was clogged and had to be fixed. This is unacceptable. I stayed in other Accor chain hotels and that never happened. On March 12th the keys system didn't work. I had to have people escorting me to... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank williamkusa
Management response:

Dear Mr. William, We greatly appreciate your comments regarding your accommodation at the Mercure Sao Paulo Pinheiros. Mercure hotels always seek to provide the best service quality in their stays, so your feedback is very important to us. Make sure that the necessary measures to improve the quality of the points raised preventing future occurrences will be taken.   Again,... More 

Folkestone, United Kingdom
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 29, 2016

We stayed for 4 nights in January 2016 and had a great time. We arrived after a 12.5 hour flight quite late at night and were given a room on the third floor which felt very cramped and run down. In the morning we requested a room higher up and were given one on a higher floor (11) with a... More 

Helpful?
Thank Di B
Management response:

Dear Guest, We appreciate your comments about our hotel and we are glad that you enjoyed "Sampa". Is a beautiful city for sure with a lot of things to do and see. We hope see you soon. Best Regards, Patrícia Mendes Quality - Mercure SP Pinheiros More 

1 review
1 of 5 stars Reviewed March 20, 2016 via mobile

Very bad house keeping service .. Even after made multiple complaints with General Manager ..!!! For Example : I need to request for towel and soap multiple Times ...Sometimes reception phone might be busy and I have to come all the way down to explain it ... Sometime bed spread won't be changed .. If I make the complaint next... More 

Helpful?
Thank Ongali a
Management response:

Dear Mr. Ongali, We greatly appreciate your comments regarding your accommodation at the Mercure Sao Paulo Pinheiros. Mercure hotels always seek to provide the best service quality in their stays, so your feedback is very important to us. Make sure that the necessary measures to improve the quality of the points raised preventing future occurrences will be taken.   Again,... More 

Rio de Janeiro
1 review
5 of 5 stars Reviewed February 25, 2016

Quite a practical, comfortable and sympathetic hotel at the very heart of São Paulo. The reception is excellent. We can still remember Juliana Cunha's nice smile and her discrete way of giving every kind of tip to the travellers.

Review collected in partnership with Accorhotels.com

Helpful?
Thank paulojungercarvalho
Management response:

Dear Mr. Carvalho, Thank you for your review of your stay at the Mercure Sao Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback on our service. We hope to see you again soon.   Sincerely, Quality - Mercure SP Pinheiros More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 17, 2016

We arrived at sao paolo last Friday morning (12th of February). We took a car at the airport (full in gas of course, and the number of km made are written on the contract. We drove from the airport to hotel mercure (14km) and we left the car at the kind guy who drove it to their parking spot. We... More 

Helpful?
Thank Proly
Management response:

Dear Guest, We greatly appreciate your comments regarding your accommodation at the Mercure Sao Paulo Pinheiros. Mercure hotels always seek to provide the best service quality in their stays, so your feedback is very important to us. Make sure that the necessary measures to improve the quality of the points raised preventing future occurrences will be taken.   Again, we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Pinheiros

Neighborhood Profile
Pinheiros
Exploring Pinheiros, a neighborhood known for cozy restaurants and cafes, you will notice a youthful energy. Several cultural centers and institutes surround the area and even its main church, Calvário, hosts a traditional Brazilian “Festa Junina” - a celebration with traditional music, dance, and food during the months of June and July. On the weekends, residents gather at Benedito Calixto Square, a loud and crowded area where people enjoy live music drinks alongside the antiquities fair.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Mercure Sao Paulo Pinheiros hotel is well located, close to Avenida Paulista, Rua Oscar Freire and the Vila Madalena district with its famous Batman Alley. Also close to Hospital das Clinicas and Reboucas convention center. The hotel features refurbished rooms with a modern and functional design offering wonderful views of Sao Paulo. A hotel offering a complete range of services, such as restaurant, WIFI, parking, bar, fitness center, sauna and a charming pool. Extensive events space. ... more   less 

Additional Information about Mercure Sao Paulo Pinheiros Hotel

Address: Rua Capote Valente 500 | Pinheiros, Sao Paulo, State of Sao Paulo 05409-001, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Pinheiros
Price Range: $61 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Sao Paulo Pinheiros Hotel 3.5*
Number of rooms: 202
Reservation Options:
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Also Known As:
Mercure Apartments Sao Paulo Excellence Hotel Sao Paulo
Mercure Sao Paulo Pinheiros Hotel Brazil
Accor Sao Paulo
Hotel Style:
#65 Romantic Hotel in Sao Paulo
#81 Business Hotel in Sao Paulo
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