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Wyndham Garden Convention Nortel

Traveler (233)
Room & Suite (93)
Dining (21)

About

#78 of 364 hotels in Sao Paulo
Location
Cleanliness
Service
Value
The Wyndham Garden Convention Nortel is the first Wyndham Garden in Sao Paulo, the Hotel is located in the Santana neighborhood, close to the main event center, fairs and congresses of Latin America, Expo Center Norte and Anhembi, it is still only 2 km from the center From the city, 3 km from the bus station and 15 minutes from Guarulhos Airport.
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Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room service
Bar/Lounge
Breakfast included
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range

Location

Full view
Contact
Avenida Luiz Dumont Villares 400 Santana, Sao Paulo, State of Sao Paulo 02085-000 Brazil
Getting there
Guarulhos Intl Airport9 mi
Congonhas Airport9 mi
Jardim Sao Paulo- Ayrton SennaSao Paulo Metro10 min
Parada InglesaSao Paulo Metro17 min
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881Reviews
6Q+A
6Room tips
Traveler rating
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I have a few points regarding my stay at Wyndham Garden. The hotel itself is at a good location, nearby you will find a lot of bars, restaurants and facilities. Although, for being one of the best hotels in the area, I must say it stayed far below my expectations. The lady at the reception was super helpful and polite, providing us with all the information we needed. On the other hand, the staff dealing with the car parking should really work on the quality of the service they provided. When he picked up the car, the staff member had parked it very far from us, almost at the exit, and he just seemed to be a little distracted while working. Regarding the room itself (3 person apartment, 1 king size bed and 1 single bed) it was clean and very tidy. I must point out the furniture and room facilities are not up to date, quite old fashioned. For example: no USB ports near the beds. Light switches were only at one point of the room, located above the large king size bed. Bathroom was really old fashioned with a few problems, such as the toilet flush wasn’t working well, the only sink was clogged and the bathroom itself was just really dark/ poor lighting. The room had WiFi included and it worked perfectly and at a decent speed. We had breakfast included, the quality of the food was overall good, although not much variety to choose from. Judging my overall experience at this hotel I would say it was Average. There’s still a lot to work on, especially when it comes to renovation.
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I stayed at the Wyndham Garden Convention Nortel for a month, as I as working in Sao Paulo. I was very pleased with both the room, the pool and the overall service. It was easy to get downtown as the metro is a short walk away (about 1 km). The front desk personnel were fabulous: giving excellent suggestions for things to do on the weekends, and aiding with how to get around on the metro. In addition, there is a free shuttle that will take you to the nearby mall.
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Same quality you find on Wyndham across the world on a beautiful location, close to everything in Sao Paulo.Very friendly staff as well.Great breakfast with lots of choices on a beautiful restaurant !
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Review collected in partnership with this hotel
Response from Thiago C, Gerente at Wyndham Garden Convention Nortel
Responded Jan 17, 2019
Dear Guest, Thank you for your stay and your kind words. To know that our guests had a great time in our Hotel is such a pleasure to be shared with our entire staff. Count on us! Thiago Caetano - Operational Manager.
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We were put into this hotel by Latam airlines due to a missed flight connection. It was not a particularly good experience. The hotel is devoid of any character and the rooms are functional but with no creature comforts. We were advised not to walk outside the hotel as it was “not safe”. The only thing we could do was take the hotel shuttle to the local shopping centre. The pool area had 3 sun beds but no umbrellas to shade you from the hot sun so sitting there was not an option. The staff were friendly but spoke very limited English. We were happy to leave.
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Response from Thiago C, Gerente at Wyndham Garden Convention Nortel
Responded Dec 12, 2018
Dear guest, Sorry to hear about your experience. As a brand hotel, we feel in the right to advise our guests not to walk outside on the streets at 2h00AM as in any big city, such as NY, Rome, Toronto, etc. We care about the security of our guests, no matter where they come from. As a security measure, you could have requested an umbrella via our front desk dialling *10 from the phone next to the pool. It can get pretty windy on a rooftop pool, and the last thing everyone needs is a flying umbrella all around the place. Our staff is skilled in many languages, including Italian, Spanish, Japanese, English and so on. As in the "International Guide of Tips and Hints for Travellers" I advise you next time you're in any country you are not familiar with the local language, ask the locals with the basic language tips, specially in Brazil, and we are recognized as one the most friendly people on the planet. Problems may occur during a trip, and I know how hard it can be to be in a difficult situation with no language skills. I am sorry you felt happy to leave, but in any case, I am at you service to receive any more feedbacks you may have to help us improve our hotel even more. Thank you! Thiago Caetano - Operational Manager.
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Service is good. It is very far away from downtown for how expensive it is. Elevators are old and have to wait as employees go up and down with trolleys. Rooms are veeery basic, televisions are old and no Netflix. Would not recommend.
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Review collected in partnership with this hotel
Response from Thiago C, Gerente at Wyndham Garden Convention Nortel
Responded Oct 18, 2018
Dear Mariana, Thank you for the time spent to evaluate us. It is always a pleasure to hear what our guests have to say about us. We are sorry to hear your disappointment with our hotel. We are a upper-midscale hotel always trying to give our best to our guests. Please, if you have any more suggestions, I will be pleased to hear about them. You can contact me at goperacional.wgnsao@nobilehoteis.com.br if you wish to help us even more. Thank you, Thiago Caetano - Operational Manager.
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PRICE RANGE
$74 - $171 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Mercure Sao Paulo Nortel
LOCATION
BrazilState of Sao PauloSao PauloSantana
NUMBER OF ROOMS
278
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