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Hotel Mercure Sao Paulo Bela Vista

Traveler (211)
Room & Suite (81)
Dining (20)
Certificate of Excellence

About

#102 of 364 hotels in Sao Paulo
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
The Mercure Sao Paulo Bela Vista is in a privileged address of the city. Located in Bela Vista, with an easy access by the Avenues Paulista and 23 de Maio. In addition, the São Joaquim subway station is only 550m away. There are many cultural options in the region such as: Theaters (Renault, Sérgio Cardoso, Ruth Escobar, among others), São Paulo Cultural Center, the attractions of Paulista Avenue (MASP, Paulista Mall, Casa das Rosas, Itaú Cultural, Gazeta Theater and Trianon Park), Ibirapuera and Aclimação Park, as well as the many restaurants and bars of Liberdade and Bixiga. In addition, the hotel is close to several Hospitals such as: Beneficência Portuguesa, AC Camargo, Oswaldo Cruz, Pérola Byington, São José, Paulistano, Santa Catarina, HCor, Sírio Libanês. The hotel has 168 apartments equipped with: air conditioning, safe, cable tv, minibar, desk and wi-fi internet. We also have a restaurant, five meeting rooms, a gym, a dry and wet sauna and an indoor and heated swimming pool.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour front desk
Parking
Free internet
Wifi
Public wifi
Internet
Sauna
Rooftop pool
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Fax / photocopying
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Kitchenette
Flatscreen TV
Microwave
Minibar
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, Spanish, Portuguese

Location

Full view
Contact
Rua Maestro Cardim 407 Bela Vista, Sao Paulo, State of Sao Paulo 01323-000 Brazil
Name/address in local language
Getting there
Congonhas Airport4 mi
Guarulhos Intl Airport14 mi
San JoaquinSao Paulo Metro6 min
VergueiroSao Paulo Metro7 min
Neighborhood
Bela Vista
Known for its Italian cantinas, Bela Vista is the place to go for great pasta. Also called “Bixiga”, the area is an important cultural part of the city, with the bohemian and the religious costumes of its inhabitants on full display. In August, the large Nossa Senhora Achiropita party fills the streets with a variety of Italian food and music. You can experience the liveliness of the neighborhood walking through the antiquities fair at Dom Orione Square or visiting the “Brazilian Caminito”, a version of the Argentinian street complete with colorful buildings. Bela Vista is also home to the traditional samba school “Vai-Vai”. Buy a ticket to a rehearsal and get a taste of what Carnival is like.
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748Reviews
11Q+A
7Room tips
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Popular mentions
I had to stay for more than 15 days, our stay was very good, to improve I would suggest a few things: (1 The wlakies talkies of the cleaning and maintenance staff can be adjusted to a lower volume as they are overly loud, beyond (2) After a long stay at the hotel, the ideal would be to facilitate the stay, not only to inform that the hotel would be crowded and should leave the place, without (3) The refectory during the cold was a refrigerator, because the walls are glass and without any type of heating, extremely uncomfortable during breakfast. Positively highlight the excellent food of the self-service lunch and the attendance of food of 24 hours, presentation, taste and quality. The courtesy of the reception desk is to be commended.
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Review collected in partnership with Accorhotels.com
Hello Travelers, I am staying in this Hotel and I am really pissed off with services and probably, I will move out. This is first time I had selected AccorHotel Group. My experience is totally shattered. Please get some complaints related points below: > Being 4 star hotel, there should be 24/7 multilingual support on reception but in really, they only speak Portuguese 2/3 or a day. As per hotel website, they support English. In Emergency, there is no one to support. > This morning, there is no hot water supply in bathroom. I tried to reach reception but they couldn't understand me because they don't speak or understand English. > Housekeeping: Bed Sheets and quilt covers should be changed properly but most of the time, I found out that they don't change it and you need to ask for change. It is really you expect from AccorHotel Group? > There are Ants in my room everywhere. Today, I had wore my suiting and later, I got to know that Ants were inside. I can't do anymore because I reached office. > Hotel Manager is not reachable anytime. Well, I am going to publish an article on AccorHotel on their services and will make sure my corporate should block you from their preferred hotel list. Thanks Pawan DIDWANI +49-1743085597
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Response from centraltowers, Gerente at Hotel Mercure Sao Paulo Bela Vista
Responded Feb 25, 2019
Dear Guest Thank you for your comments, this is not our service standard , we sent an e-mail for you to understand this situation and to give a personal feedback. Juliana Souza/Manager Assistant
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I stayed here for three nights, and chose the location because I wanted somewhere reasonably close to Teatro Renault, there wasn't anywhere decent in the immediate vicinity and I had heard that Bela Vista was a reasonably safe, residential area. The area turned out to be ok, fairly quiet and not to far from the main parts of Bela Vista and Paulista Avenue. It's not great for metro, the nearest station is a 10-15 minute walk away, it isn't immediately obvious, and involves a few perilous road crossings. It's quite far from Downtown São Paulo. The hotel itself was very nice, usual standard you would expect from a Mercure in terms of room and interior in general. My shower temperature was a little temperamental, but it wasn't a major issue. It's a very tall hotel so it's possible to be on some very high floors, thankfully there are three lifts. The reception staff were very friendly, there was usually at least one person on duty who spoke fluent English. They were great on advising me about safety at night and good places to go on Paulista Avenue. Socket-wise I had read that Brazil had a mixture of USA and EU sockets so I brought those adapters, but the hotel sockets were completely different again. The hotel staff were able to provide me with a travel adapters to EU which was great. I had breakfast all three mornings I was there. The offerings were of good quality and the variety was ok. The only thing I was disappointed about was the lack of choice of coffee. The only negative thing was on my first morning, after I just sat down to eat my first round, a group of around 60-80 people (who were clearly together) descended on the breakfast room all at the same time. The room wasn't really big enough for all of them and it made accessing the food hard, and generally unpleasant for the rest of the patrons. Fortunately when I brought it up with the staff, they said it wouldn't be happening again during my stay. One final note, São Paulo is very hilly, especially Bela Vista! Don't expect a flat walk to most places!
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Response from centraltowers, Gerente at Hotel Mercure Sao Paulo Bela Vista
Responded Oct 1, 2018
Dear David Thank you for share your experience in our hotel, your comments helped us to improve our services. Be sure your feedback was share with all team. We hope to receive you again! Juliana Souza/Manager Assistant
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A Mercure quality hotel with courteous and agile service. Fast checkin service, without much bureaucracy, very clean apartment. Bathroom with a spectacular shower. Negative points: noises that bother day and night by the proximity of a large avenue, very busy, especially in the apartments on lower floors
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Response from centraltowers, Gerente at Hotel Mercure Sao Paulo Bela Vista
Responded Oct 1, 2018
Dear guest Thank you for share your comments, we hope to receive you again. Juliana Souza/Manager Assistant
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I try to stay brand loyal but this hotel is making me question if it is worthwhile. On the surface the staff are all very friendly and seems to be very helpful but the moment you walk away they will forget about you and what they committed to do. Part of the hotel has seen a recent renovation, I cannot say anything bad about the quality if the rooms except for the lack of water pressure in the showers on the 15th floor. The room had a very nice balcony but no furniture and therefore not possible to enjoy. The additional charge for breakfast is R$38.00 - this is really not worthwhile and probably the worst Mercure breakfast I have encountered in this group. It is much better value and quality to walk across the street to have a quick breakfast and coffee. On Saturday morning when I checked out, the elevators were not working, not fun to have to walk down 15 flights of stairs with a stress fracture in your foot....... and ZERO apologies or explanation from the staff. It is also not possible to get an early breakfast if you are checking out early, not even a decent cup of coffee - this definitely can be addressed by the management.
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Response from centraltowers, Gerente at Hotel Mercure Sao Paulo Bela Vista
Responded May 10, 2018
Dear Hendrik Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Juliana Souza/Assistant Manager
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PRICE RANGE
$69 - $145 (Based on Average Rates for a Standard Room)
LOCATION
BrazilState of Sao PauloSao PauloBela Vista
NUMBER OF ROOMS
115
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