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Bourbon Santos Hotel

Traveler (290)
Room & Suite (221)
Videos (1)

About

#3 of 25 hotels in Santos
Location
Cleanliness
Service
Value
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Game room
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Free internet
Wifi
Public wifi
Internet
Sauna
Rooftop pool
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour front desk
Laundry service
Ironing service
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Room features
Non-smoking rooms
Family rooms
Allergy-free room
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Good to know
HOTEL CLASS
Hotel links
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1,011Reviews
17Q+A
8Room tips
Traveler rating
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Popular mentions
Great simple hotel next to beach and the mall. The location was ideal for my 2 days in Santos. I found it very annoying that they were always out of fruit-infused water in the reception, and when I'd ask about getting more, nothing would happen. However, I loved the pool and was able to swim laps in the evening under the stars with great Brazilian music. They also kept my bag for me after I had checked out so I could enjoy the day before my bus ride. The breakfast was stellar as well, but the line for eggs/tapioca was pretty long and slow; it is kind of mind blowing they only have two people working the station despite the breakfast being served to crowds in a giant conference room. The breakfast staff was patient and kind though and did not seemed frustrated or overwhelmed, despite the crowds. I got a great last-minute deal for this hotel so it was no surprise I had twin beds, no view (literally curtains over a wall on one side to make it look like a window! ha!) out of a sliver of a window, & a wheelchair accessible bathroom (making for a super low sink, etc. - though I'm happy to report this hotel has great wheelchair accessible bathrooms!). If you are looking for a room with a view you should probably go elsewhere. They had CNN though so I was a happy camper...good to get caught up on the world every once in a while! Overall I'd give this hotel an A-. If they could keep the spa water jug filled in the reception it has potential to feel like more of a first-class hotel.
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Response from RedeBourbon, Gerente geral at Bourbon Santos Hotel
Responded May 6, 2019
Dear customer, we thank you for your review of Bourbon Santos Convention Hotel. Evaluations like yours are essential so that we can seek the best possible hosting for our clients. Thanks for the compliments, your rating, and the negatives! We are waiting for your return, to get the A +! Greetings, Carolina Marques, General Manager.
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Good service. Breakfast was great. Friendly staff. Helpful front desk/reception. Stayed for 3 nights and had an awesome experience. Location is goid too, it's near shopping malls and the beach. Highly recommended.
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This is a family hotel for sure. They have all kinds of entertainment for all ages and a good staff to support it. Food and dinning places are very good and they offer you a wide variety of local tastes.
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Very good hotel. Staff very supportive and helpful. Rooms were clean, good quality of internet, air conditioning very efficient (very important in Santos). Breakfast buffet with food in good quality and tasty. The area for temporary parking (load and unload a car) in front of the hotel is not enough - specially when taxi drivers are using it illegally. I recommend Uber instead of regular Cab.
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Was here for few nights. Nice room with reasonable internet. Reception staffs are wonderful and restaurant staffs are nice but room service clean did not clean my room for the last day but I do not mind. Obly hope the breakfast can be improved. The menu is the same for the entire stay, 3 hot dishes, 1 egg station, some cold cuts, drinks and the rest are pastries. I never have had so many pastries and enjoy them but I do hope there will be more variety of food and different menus every 2 or 3 days. Mendes is one of the better hotel in Santos, I believe this can be improved. The hotel is located in the safer area with a mall connected. I do like to stay here again next time and hope to see daily changes and variety to the breakfast menu.
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PRICE RANGE
$73 - $97 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Mendes Plaza Hotel
LOCATION
BrazilState of Sao PauloSantos
NUMBER OF ROOMS
240
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