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Mercure Santos

Av Washington Luiz 565 | Boqueirao, Santos, State of Sao Paulo 11055-001, Brazil
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1 room 1 adult
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Mercure Santos
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667 Reviews from our TripAdvisor Community

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Gifhorn, Germany
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When travelling to São Paulo one hears a lot of horror stories. This was the reason, my company booked a hotel in Santos instead of São Paulo. It was worth it. I really enjoyed the Mercure Santos a lot. The service is excellent, the room is spacey (actually it is more a small apartment with two rooms). The staff at... More 

Helpful?
Thank MartinZacherl
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 4, 2015

I went here back in April of 2015 and it was pretty good by Brazilian standards. Seemed more in line with business travel than some of the other properties on the beach. It has great views from the rooftop pool area and restaurant. Food was good. and has a bar. Service is also pretty good. Room was nicely appointed and... More 

Helpful?
Thank b g
MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear B.G., We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Best Regards Rosmeri... More 

oslo
Level Contributor
118 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed November 28, 2015

The hotel is in the same building as the Ibis hyel which is a sister chain. The location is superb, right next to the beach and city centre with lots of shops and supermarkets within walking distance. Airconditioning works ver well.. CNN is the only english channel available. Gym is a small room with four machines. During my stay, the... More 

Helpful?
Thank arvid59
MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear Arvid59, We’d like to thank you for share your experience in Mercure Santos with us. Be sure that your opinion is very important. We are happy that you enjoyed our location, view, the space of our rooms... In contrast we apologize about the inconvenience of the treadmill and the clogged drain. Be sure that we are working in order... More 

Nice, France
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 14, 2015

Mercure Santos is a great hotel for Convention or Leisure. Apartments along with Sea View are nice. Balcony is great. Room service is very nice and the employees are so kind! The wine list is delish and the brkft is American buffet along with French stuff. Gym is ok.

Helpful?
Thank Dan H
MercureSantos, General Manager at Mercure Santos, responded to this review

Dear Dan H, We’d like to thank you for share your experience in Mercure Santos with us. Be sure that your opinion is very important. We are happy that you enjoyed our structure and services. Thanks once! Hope to see you again on your next trip to Santos. Best Regards Rosmeri Melchior General Manager Mercure Santos More 

Melbourne, Australia
Level Contributor
89 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed October 12, 2015

We stayed here for over a week with family and friends who were all in Santos for a family wedding ( 9 of us all up ). Our suite was extremely spacious ( with large lounge and bedroom and had a wonderful balcony view and street scape view in the other direction). Hotel is very central to a number of... More 

Helpful?
Thank Jane D
MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear Mrs. Jane D., We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. Our main goal is our guest satisfaction. We thank you once and we hope that in the next time you have... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 22, 2015

Surprise, when I check in at Mercure Santos Hotel, in Santos, Brazil, the room doesn't have any bedside tables, I informed the reception in the morning and she told me that shw was going to check (?) At night when I arrived I had one bedside table but the lights in the room on the side the table was placed... More 

Helpful?
1 Thank Milai M
Sao Paulo, Brazil
1 review
4 of 5 stars Reviewed August 2, 2015

Excellent Location and a wonderful breakfast. Good rooms options. We loved our stay at Mercure Santos. Plus: - Safe neighborhood, close to good restaurants and bars - Clean and comfortable rooms - Excellent breakfast - Near Avenida Ana Costa's Shoppings

Review collected in partnership with Accorhotels.com

Helpful?
Thank AntonioY9006SP
MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear Mr. Antonio Y9006SP We'd like to thank you very much for your positive Feedback about your stay at Mercure Santos ! We are pleased to know you enjoyed your stay with us. Hope to see you again on your next trip to Santos. Best regards, Rosmeri Melchior General Manager Mercure Santos More 

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