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Mercure Santos

Lowest prices for your stay
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Check Out— / — / —
Guests1 room, 2 adults, 0 children
Mercure
Booking.com
$79
View Deal
Trip.com
$84
$72
View Deal
SAVE $12
Agoda.com$79
Orbitz.com$84
Travelocity$84
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (615)
Room & Suite (288)
Pool & Beach (66)

About

#8 of 25 hotels in Santos
Location
Cleanliness
Service
Value
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Kids stay free
Business Center with Internet Access
Parking
Free internet
Wifi
Public wifi
Internet
Rooftop pool
Indoor pool
Outdoor pool
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Family rooms
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English, Spanish, Portuguese
1,070Reviews
23Q+A
22Room tips
Traveler rating
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Time of year
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Popular mentions
A good place to stay at Santos for pleasure or for business. Hotel is nice for short trips with many walk distance restaurant options. Also, a good place to stay if you want to walk or bike on the beach avenue.
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Review collected in partnership with Accorhotels.com
Cosy, well located and with good assistance from staff. Wonderful sea view and with a very good restaurant. The top swimmimg pool is beautiful and literally at the bottom of the beach. Very good option
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Review collected in partnership with Accorhotels.com
Response from MercureSantos, Front Office Manager at Mercure Santos
Responded 2 weeks ago
Dear João Francisco, Thank you for choosing the Mercure Santos for your stay in the city. We are happy to share such pleasant moments. We look forward to a new opportunity to welcome you again. Regards Marcelina Gomes Front Desk Manager
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Very nice room with living area separate from room, balcony with sea view. Rooftop pool very nice and restaurant on pool level with stunning views for dinner or breakfast. Great breakfast! Good location: close to restaurants, taxi at reception 24 x hours to take you to shopping centre or sightseeing, beach opposite the road. Excellent service from staff, assisted with later check-out!
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Response from MercureSantos, Front Office Manager at Mercure Santos
Responded Mar 27, 2019
Dear Mrs DDR1234 Thank you for choosing the Mercure Santos for your stay in the city. We are happy to share such pleasant moments. We look forward to a new opportunity to welcome you again. Regards, Marcelina Gomes Coordenadora de Recepção
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+1
Rooms are great with amazing views over the ocean and Santos beach. Reception staff was not friendly at all. We booked our rooms in July 2018 and requested that our two rooms must be next to each other. Upon arrival, the receptionist advised in a very unfriendly manner that they can not assist. As this being our first stop in Brazil, we were very dissapointed in the way we were handled. Luckily Santos beach and the amazing walk we had in town made up for it!
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Response from MercureSantos, Front Office Manager at Mercure Santos
Responded Jan 29, 2019
Dear Lezznne S, Thanks for taking the time to share your feedback. We are really sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please excuse the lack of attention in our front desk. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcelina Gomes Front Desk Manager
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We tried three rooms in total and the temperature was never below 27 degrees C. (80 F.). I don't know what they changed as I had the opportunity to stay in this hotel twice before and it was fine.The rooms with two areas only have one single air conditioner - the other room has only an extractor fan only - the hotel employee didn't help when she classified it as "almost an air conditioner".I've been in other hotels from Accor in Brazil and they were all very good - I guess this one is the exception.
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Review collected in partnership with Accorhotels.com
Response from MercureSantos, Front Office Manager at Mercure Santos
Responded Dec 26, 2018
Dear Ispire, We would like to thank you for choosing Mercure Santos for your stay and also for answering our quality evaluation research, extremely important to our continuous improvement of quality of services. Your notes were shared with our teams in order to work in our improvement points with air conditioner and training. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Marcelina Gomes Front Desk Manager
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Previous
PRICE RANGE
$75 - $101 (Based on Average Rates for a Standard Room)
LOCATION
BrazilState of Sao PauloSantos
NUMBER OF ROOMS
115
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