We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Hotel Mercure Santo Andre

Show Prices
Certificate of Excellence
GreenLeadersBronze level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Mercure Santo Andre
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

377 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 38: English reviews
Level Contributor
4 reviews
3 of 5 stars Reviewed July 17, 2016 via mobile

The rooms are small but comfortable, the personal is friendly but the problem is that they do not speak English. When you try to call room service you bump into their lack of speaking English. The restaurant is not that good. The food is good but it's missing diversity. Only few dishes to choose from.

Helpful?
Thank Florin L
Carlos T, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Dear Florin, We are very sorry, you get this image from our hotel, because, every day we work very hard to make all our guests pleased. Next time you come to Santo André, stay in our hotel, because we get Guarantee on your stay it works 24h/7d. Thanks anyway, and have a nice week. Best Regards, Evandro de Andrade Front... More 

1 review
1 of 5 stars Reviewed June 21, 2016 via mobile

The building has no heater, the room is so cold that we cant sleep. There is a fan un the room but its only A/C. After complaining twice about the heat they offered nothing and said it is what it is. If you traveling in winter bring your own heater.

Helpful?
Thank Bobby P
Carlos T, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Dear Bobby, Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve... More 

Portage la Prairie, Canada
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 9, 2016

The hotel is very clean, nice lobby and dining area. Park and pond right beside the hotel offer great area to relax and walk around. The mall right across the street has some nice shops and restaurants. Hotel restaurant service was a little slow, but food was excellent (especially the chicken soup). Staff were very helpful and there was always... More 

Helpful?
1 Thank mayorbob
Carlos T, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Dear Guest, We are very happy about your comments, and we will share with all our team, because it helps us to improve our services. Thank you very much for saying your opinion. Have a nice week, and we hope to see you soon! Your Truly, Evandro de Andrade Front Desk Manager Mercure Santo André More 

Atlanta, Georgia
Level Contributor
85 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed February 7, 2016

Undergoing renovation. Be sure to ask for the new rooms that feel warmer and more adapted to work and relax. Still have to deal with 2 remote controls to work the TV. I like the hotel location for its proximity to the Parque Celso Daniel, which is a wonderful facility for jogging, very safe at all hours and full of... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank frg0125
Carlos T, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Dear Guest, We appreciate your comments you let.We would like to reforce that we are improving our services and rooms. So, thank you again to dedicate your time to share your expirience in our hotel.We hope you have a nice week. Your Truly, Evandro de Andrade Chefe de Recepção Mercure Santo André More 

Level Contributor
4 reviews
5 of 5 stars Reviewed October 11, 2015 via mobile

A great hotel with excellent service and nice rooms. The staff is friendly and most speak at least passable English, but the front desk always has someone who can translate if you need. Rooms are a little small, but nice.

Helpful?
Thank David M
Alexandre P, Mercure Santo André at Hotel Mercure Santo Andre, responded to this review

Dear Mr. David! We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive feedback. I will share your comments with our team. Sincerely, Leticia Souza Coordenadora de Eventos Mercure Santo André More 

Manosque, France
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 3, 2015

If you come to Santo Andre for business, I recommend this hotel. You will find comfort standards as any Mercure hotel, so no bad surprise. Breakfast is good and various and room service efficient. Staff is also kind and speaks English which is not always the case in others hotels.

Helpful?
Thank Marie-Anne R
Alexandre P, Mercure Santo André at Hotel Mercure Santo Andre, responded to this review

Dear Marie-Anne! We very much appreciate your comments regarding your stay at the Mercure Santo André Hotel. It is always a pleasure to receive positive feedback about our Room Service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leticia Souza Coordenadora de Eventos Mercure Santo André More 

Geneva, Switzerland
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed August 5, 2015 via mobile

I stayed for 1 night in a two room suite while on a business trip. The suite was spacious in contrast to European accommodations, and bed and linens were clean and comfortable for a very good nights sleep. The free wifi had a strong connection in the room, and the hotel has a great breakfast buffet in the morning. It's... More 

Helpful?
Thank TwoCityMan
Alexandre P, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Hello Dear Guest, We are very glad to receive your opinion, and we hope we continue making all our Guests exceeding all the expectations. We hope to see you soon, and thank you very much for your time. Best Regards, Evandro de Andrade Font Desk Manager Mercure Santo André More 

Midlothian, VA, United States
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 4, 2015

Probably the fourth time there, and it is quiet and calm, especially on the back side rooms facing the city park (even numbered rooms). Restaurant was only occupied by another, maybe three others, service was quick, food was good. The breakfasts were just Brazilian, choose whatever you want from plenty of choices with plenty of quantities, as always. I was... More 

Helpful?
1 Thank Robert R
Alexandre P, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Dear Robert R, We are pleased to have you in our hotel as well. First of all we would like thank you about your comments, and you be sure that we are going to tell with all hotel team. We are glad you visit our hotel often, and we hope to see you again. We wish you a nice week.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

93 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (68)
Viewed
Dining (5)
Viewed
Room/Suite (18)
Viewed
Bathroom (6)
Viewed
Hotel & Grounds (18)
Viewed
View from Room (5)
Viewed
Other (16)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (25)
Viewed
Room/Suite (6)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Business Center/Function Rooms (3)
Viewed
Hotel & Grounds (3)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Santo Andre
Ibis Santo Andre
#1 of 4 in Santo Andre
4.0 of 5 stars 767 reviews
Blue Tree Towers Santo Andre
#3 of 4 in Santo Andre
4.0 of 5 stars 317 reviews
City Center
Hotel Plaza Mayor
Hotel Plaza Mayor
#4 of 4 in Santo Andre
4.0 of 5 stars 105 reviews
Show Prices
Show Prices
Show Prices
Mercure Apartments Sao Caetano
#1 of 2 in Sao Caetano do Sul
3.5 of 5 stars 327 reviews
Palmleaf Grand Premium
#4 of 5 in Sao Bernardo Do Campo
3.0 of 5 stars 93 reviews
Astron Saint Moritz
#3 of 5 in Sao Bernardo Do Campo
3.5 of 5 stars 74 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Conference Facilities
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Mercure Santo André hotel is located on Avenida Industrial, adjacent to Celso Daniel Park, one of the city's largest green spaces, with jogging and walking tracks. It is opposite the Gran Plaza shopping and almost closer to Rua Figueiras where some of Santo André's best nightlife, including bars and restaurants, can be found. There is easy access to Avenida do Estado and Anchieta highway, the main exits to other cities in the ABC and greater Sao Paulo regions. ... more   less 

Additional Information about Hotel Mercure Santo Andre

Address: Avenida Industrial 885 | Terreo, Santo Andre, State of Sao Paulo 09080-510, Brazil
Location: Brazil > State of Sao Paulo > Santo Andre
Price Range: $61 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Mercure Santo Andre 3.5*
Number of rooms: 126
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, ACCOR, Priceline, Travelocity, Odigeo and Hotwire so you can book your Hotel Mercure Santo Andre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Mercure Santo Andre Brazil
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay