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Mercure Guarulhos Aeroporto Hotel

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712 Reviews from our TripAdvisor Community

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Showing 112: English reviews
Perth Western Australia
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Nice big rooms, room service available for a late night meal if your flight is late, easy check in. Free shuttle from airport and $R7 back to airport (on the hour at 25 minutes past the hour when I was there) Currently undergoing renovation in the lobby. Only criticism is the shower grout needs better cleaning. Rest of the bathroom... More 

Helpful?
Thank kcsun71
Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia X - General... More 

Rio de Janeiro, RJ
Level Contributor
167 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 29, 2016 via mobile

The best thing from hotel was the staff, then the location. First issue I had was the safe: battery was weak so I cold not lock my things inside. I realized that on Sunday night upon arrival and the solution for that would be possible on Monday morning after 7am which would be too late since I had a meeting... More 

Helpful?
Thank Gilvam
Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Mr Gilvam, We appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns,... More 

Nagoya-shi, Aichi, Japan
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 10, 2016 via mobile

I got a 40 or 50% discount on the regular fare due to early reservation, and was surprised by the apartment. Although the bedroom itself is very small because there are two (admittedly comfortable) beds cramped into its tight space, the rest of the apartment has enough space. There's a small kitchen with a big sink, cutlery, glasses, cupboards, a... More 

Helpful?
Thank KaiLisis
Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Mr Kailisis. Thank your for sharing with others turists the services that our hotel offer, and please rest assured that at our site you will find some promotions. Regards More 

Hoofddorp, The Netherlands
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 7, 2016

I have stayed several times at this hotel. I usually stay in order to catch another plane next day. The distance and the wide space in the rooms are a big plus. In my last stay, I have witnessed a better and more personal service. I hope it keeps up this way ... If you have time you have a... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank boltilb
Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

İzmir, Türkiye
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 29, 2016

Rooms are quite comfortable but cleanliness needs to be improved. I only had overnight stays in this hotel and each time some of the amenities (shampoo, shower gel, etc.) were missing. If you have high expectations for breakfast you may have a problem but otherwise it is ok. A small kitchen counter with microwave was available in all rooms I... More 

Helpful?
Thank pasha_ksk
Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you... More 

Singapore, Singapore
Level Contributor
166 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed April 28, 2016

I checked in late night around 21:00 hrs for a transit stay to catch the next day flight out of Sao Paolo. The hotel is located within 10 minutes drive from airport and there is a free shuttle bus from Airport to hotel but about BRL 7 from hotel to airport. The frustration was that I checked in and saw... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank LeatherTraveller
Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

France
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 23, 2016

Good hotel to stay for a night if you are taking a flight the day after in the morning at the GRU Airport. Rooms are spacious, with a homey atmosphere, good bathrooms, fast wifi and a very tasty breakfast. Only point not evident was the AC controls in the room - we had to set 15C to get a comfortable... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Rodrigo S
Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Mr Rodrigo, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services Regards More 

Curitiba, Brazil
1 review
4 of 5 stars Reviewed April 18, 2016

Very good service. Near Guarulhos Internacional Airport.. Shuttle to airport - $ 3 per person. Free internet. Breakfast not included in the rate . Parking $ 5 / day . Located near convenience stores .

Review collected in partnership with Accorhotels.com

Helpful?
Thank RICARDOZANELLATO
Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Mr Zanellato, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, More 

Guarulhos, Brazil
1 review
3 of 5 stars Reviewed April 12, 2016

Rooms are quite comfortable and clean. But the quality of the service in the restaurant is very low and breakfast is not well organized. There is always something missing either coffee or water or bread or fruit.... Moreover they don't change the paper placemats and several times I found placemats with stains of coffee, juice and so on.

Review collected in partnership with Accorhotels.com

Helpful?
Thank stefd900
Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. We are sorry that your experience did not meet your expectations. We are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, More 

Peoria, Illinois
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed March 3, 2016

Great Location for flights out of Guarulhos (only 15 minutes) with cheap transfer to airport. Rooms are updated and have 110v US electric. Front desk very helpful and accommodated my late check out needs and various other requests. Root top is nice too.

Helpful?
Thank kerstmf
Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
109 apartments. Located in the centre Guarulhos, 2 km from the shopping mall and the Bosque Maia botanic gardens. Only 10 km from the international airport and 20 km from the centre of Sao Paulo. Restaurant, swimming pool,sauna, fitness centre and 14 meeting rooms. ... more   less 

Additional Information about Mercure Guarulhos Aeroporto Hotel

Address: Rua Barao de Maua 450, Guarulhos, State of Sao Paulo 07012-040, Brazil
Location: Brazil > State of Sao Paulo > Guarulhos > City Center
Price Range: $57 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Guarulhos Aeroporto Hotel 3.5*
Number of rooms: 109
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Also Known As:
Mercure Apartments Guarulhos Aeroporto Hotel Guarulhos
Mercure Guarulhos Aeroporto Hotel Sao Paulo
Hotel Style:
#2 Green Hotel in Guarulhos
#4 Business Hotel in Guarulhos
#5 Family Hotel in Guarulhos
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