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Mercure Apartments Guarulhos Aeroporto

GreenLeadersBronze level
Rua Barao de Maua 450 | Centro, Guarulhos, State of Sao Paulo 07012-040, Brazil
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Mercure Apartments Guarulhos Aeroporto
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605 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
143 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is convenient and offers cheap transfer to the airport. The pool facilities are great to sunbath on your last day before going back to the cold country. Staff were friendly. However I had 2 issues. 1- after finishing my breakfast I had one half empty bottle of water that I left the breakfast area drinking than a member... More 

Helpful?
1 Thank Jlonga
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear Mr. Jlonga, Thank you for your comments. We are sorry we did not meet your expectations. I would like to inform you that the shower was fixed and we requested corrective measures to our restaurant. Sincerely, More 

Level Contributor
3 reviews
4 of 5 stars Reviewed December 21, 2015 via mobile

An excellent stay for what it was supposed to be (short visit)... good accommodation, well located and worth breaksfast, but in the morning, when waiting for my car to come from the parking, the valet told me the gate was not opening... after a while he brought me my car... it did not messed with my schedule, but it was... More 

Helpful?
Thank Silvio B
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. Sincerely, More 

Los Angeles, California
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed November 26, 2015

The Hotel is located about 30 minutes from GRU. Please use the Hotel Shuttle to get to the Hotel and back. I missed the shuttle from Airport and the taxi driver demanded BR$.68, when I got of the Taxi, while the Meter was showing BR$46. The check in was slow, typical Accor Hotel. The living room had no A/c and... More 

Helpful?
Thank chandana_silva
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regards, More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 26, 2015 via mobile

The rooms are comfortable and just what you need for a short stay. The shuttle service is definitely a plus. The supper at the restaurant was very disappointing. Had only one kind of bear to offer. We chose the VIP menu which was a mistake. The salad was uninspiring and plopped onto the plate. The main meal were uninteresting and... More 

Helpful?
2 Thank Andre C
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear Mr Andre Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regards More 

Toronto
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed September 24, 2015

The hotel is about 15 minutes away, subject to traffic conditions. The room is more like a furnished apartment, comfortable beds, but run down couch. Good for a short stay. The restaurant serves good breakfast. It also has lunch buffet, which wasn't too bad.

Helpful?
Thank Lambo-Insecta
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear guest, thank you for sharing your experience at Mercure Guarulhos Aeroporto. I am sure that this feedback will serve to improve the quality of our services. We hope to see you soon. Best Regards, More 

Pretoria, South Africa
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 15, 2015

We only stayed here for one night as we were in between flights and were pleasantly surprised! The room was spacious and great value for money and the breakfast buffet was also very good. A bonus is that there is a Mercure/Ibis shuttle that runs once an hour and is free from the airport to the hotel and costs R$7... More 

Review collected in partnership with Mercure Hotels

Helpful?
1 Thank njs083
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear guest, we very much aprecciate your comments regarding your stay. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sinceraly, More 

Vadodara, India
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 12, 2015

I was given this accommodation by the host of the congress and what a wonderful idea it was! I was taking a flight to India and had just arrived from Manaus. The complimentary shuttle was on time, efficient, there was a mix up about the hotel because the coach also takes you to Ibis where I thought I was going.... More 

Helpful?
Thank vermaderma
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear guest, we really appreciate your comments about the last stay at Mercure Guarulhos. We hope your next visit will be as pleasant as the previous one.Best Regards, More 

Alicante, Spain
Level Contributor
79 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed August 15, 2015 via mobile

Quite near airport hotel, they have a transfer departing every 30 minutes from Arrivals T2(Domestic TAM, near lockers). The best thing is the breakfast which was not included, the rooms are spaceful and clean, they have a nice gym and spa with swimming pool and a great view. But they have 3 elevators that go all the way to the... More 

Helpful?
Thank FrankCortesBcn
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear Mr Frank Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, More 

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