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Wish Serrano Resort & Convention

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#17 of 51 Hotels in Gramado
Certificate of Excellence
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Wish Serrano Resort & Convention
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2,295 Reviews from our TripAdvisor Community

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Showing 35: English reviews
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 18, 2016

The staff was wonderful, always helpful. We had an amazing room with a balcony overseeing the town of Gramado. The location is perfect, short walking distance to the main street. Hotel offers free parking, a real bonus.

Helpful?
Thank jccouto
Porto Alegre, RS
Level Contributor
176 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed May 24, 2016

Serrano hotel is not a new building but recently renovated. It offers very comfortable rooms and room service. The WiFi is not very fast but usable. Besides offering a very nice hotel experience, I found it unreasonable expensive.

Helpful?
Thank Cidio_H
Rio de Janeiro, RJ
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 23, 2016 via mobile

I spent my birthday in Gramado and chose Wish Serrano Resort for it's luxurious faculty. The hotel and its grounds are amazingly beautiful. The staff is very professional, yet very kind and attentive to our needs. We stayed there for 8 nights and chose half board which was such a great value,considering that there are four delicious upscale restaurants within... More 

Helpful?
Thank Ki Braga
Argentina
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed March 15, 2016

We had a great experience in this place. Confortable rooms spacious and nice, all preapared for kids, nice amenities, kids club, computers, soft playground, swimming pool. Everything on a very nice green place. Breackfast is hughe evrething you think is in it you will find it.

Helpful?
Thank lu_biancooooo
State of Sao Paulo
2 reviews
3 of 5 stars Reviewed March 5, 2016

I love but it's dificult to understand the point of view from hotel administration and turism agency.The rules are though.I have bought a half board in Turism Agency and hotel don't recognize this and all the time say to me that I only have right for breakfast.

Helpful?
Thank mccarmo
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 2, 2016 via mobile

I'd like to say thank you to all staff members from Serrano. I've spent 5 days on this one and everything was fine, with gentle employees, always available to address any request. Our room was great, the breakfast also very good. I don't have nothing to say against, and probably we'll be there again in the short future. Thank you... More 

Helpful?
Thank Jobbarreto
Montevideo, Uruguay
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed January 5, 2016

Great location, near shops and main street. Breakfast is excellent, swimming pool and gym area are ok, very clean and well kept. Personnel are helpful (not in excess though...) . Wifi is available and works fine. The room we got was a Premier with veranda, it should not be sold for three people. There is only one small closet, no... More 

Helpful?
Thank Janet130764
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 31, 2015

Terrific location, very close to downtown Gramado, also not far from the Black Lake (good for a morning run, 3-4 miles round trip). The resort was very nice, clean, luxurious, excellent staff. Breakfast among the best I have had at any hotel anywhere. Room was very pretty, with a nice view. Nice indoor pool and exercise area. Loved the downtown... More 

Helpful?
Thank Camille K
Hartland, Wisconsin
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 27, 2015

Beautiful setting close to town and restaurants, with many amenities including nice grounds for walking and nice exercise area. Rooms are clean and comfortable (the bed was great!). But the "free" breakfast buffet was marvelous-anything you could want and then some. The free WiFi was much faster than paid WiFi in more expensive hotels. Staff friendly and attentive. I'd recommend... More 

Helpful?
1 Thank Tom E
Jéssica N, Central de Relacionamento at Wish Serrano Resort & Convention, responded to this review

Dear Tom, Thank you for sharing your experience at Wish Serrano Resort & Convention Gramado with us. We are very proud to know that we've achieved our most importance goal, that is your satisfaction. Your words made us very proud of our hotel. We look forward to welcome you again. More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 31, 2015 via mobile

Had an amazing time here. The rooms are clean, shower is great, no problems what so ever. Bed is super comfy! For breakfast they offer a great variety and the service was spot on! I'm my opinion it is one of the best places to stay while in Gramado.

Helpful?
1 Thank Bruna K
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Considered a benchmark of hospitality in Brazil, Wish Serrano Resort & Convention has everything you would expect from an upscale resort: infrastructure, comfort and refinement. It's 272 apartments are elegantly decorated and surrounded by a natural grove of pines - the heart of the Serra Gaucha. The best hotel in Gramado has received several awards as the best mountain hotel in Brazil (Veja) and better infrastructure events in Gramado (Guia 4 Rodas), and the Traveller's Choice from TripAdvisor, the largest online community of travelers world. ... more   less 

Additional Information about Wish Serrano Resort & Convention

Address: Avenida das Hortensias 1480, Gramado, State of Rio Grande do Sul 95670-000, Brazil (Formerly Serrano Resort)
Location: Brazil > State of Rio Grande do Sul > Gramado
Price Range: $133 - $680 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wish Serrano Resort & Convention 4*
Number of rooms: 272
Reservation Options:
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Also Known As:
Serrano Hotel Gramado
Wish Serrano Resort & Convention Gramado, Brazil
Hotel Style:
#2 Business Hotel in Gramado
#5 Spa Hotel in Gramado
#7 Romantic Hotel in Gramado
#8 Family Hotel in Gramado
#8 Luxury Hotel in Gramado
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