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Clinipel Hotel - Emporio & Spa

#41 of 50 Hotels in Gramado
Certificate of Excellence
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Clinipel Hotel - Emporio & Spa
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264 Reviews from our TripAdvisor Community

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Showing 2: English reviews
Gold Coast, Queensland, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed November 4, 2014

My husband and I booked a room at the Clinipel in May 2014, I didn't write a review before because we took a few months holiday and just now returned home. As several other people mentioned here, they're under renovation,so hammering noise all day long, there's no way you can have a "nap" or any rest in your room, which are ridiculously small. The heated pool was completely cold, we complained to management,so they tried to fix it, by the time the temperature started getting slightly bearable it was time to go out to dinner. My husband wanted to have caipirinhas at the hotel "bar",only to be informed that the bar only opened at 19:00 pm.
Also,on the day we checked in,as we went for a walk in town,waiting for the hammering to stop (around 5 pm),we came back to find the "cable TV maintenance guys" inside our room, without any prior notice.
We woke up the following morning around 8 am with the hammering again (it's so loud that it makes you fear...
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Helpful?
3 Thank Barbara M
Clinipel H, Gerente at Clinipel Hotel - Emporio & Spa, responded to this review

Dear Barbara, First we would like to thank your preference to choose Clinipel Hotel & Spa, and also by share with us your experience in our hotel. Sorry we did not we managed to reach your expectations, and for any inconvenience that has occurred. Hope to see you again in your next trip to Serra Gaucha. More 

Porto Alegre, RS
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed June 6, 2011

Estivemos hospedados neste hotel 1 noite e foi uma completa decepcao: quando fui usar o banheiro, percebi pelos papeis usados na lixeira que alguem antes de mim estivera ali; o cafe da manha horrivel: todos os paes servidos eram velhos, duros e secos; a agua do chuveiro nao esquentava, e la fora a temperatura estava 6 graus; a privada era aquelas de favelinha, sabe aquelas de cordinha de puxar, com cordao de plastico aqueles de varal? A wireless nao funcionou. E, pra encerrar, a prometida TV LCD era uma daquelas velhonas gordas arredondadas...E nós os otarios pagamos 302,00 a diaria...Ou seja: maior mico, fria, enganacao. Fuja! Gaste seu dinheiro melhor. Gramado tem hotel pra caramba e Canela ali ao lado, tb. More 

Helpful?
16 Thank Gcraidy
Clinipel H, Reservas at Clinipel Hotel - Emporio & Spa, responded to this review
Google Translation

Prezado Hóspede, Vejo que sua hospedagem foi em Junho de 2011. Como pode perceber os comentários mais recentes, muita coisa... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Free Breakfast
Official Description (provided by the hotel)
In a privileged location in Gramado centre, near all the main events and Natal Luz, this hotel features a spa and 1 indoor pool and a hot tub for 8 people. Wi-Fi is free. Featuring a balcony, rooms at the Clinipel Hotel - Emporio & Spa have a minibar and plasma cable TV. Some rooms also include a hot tub. The hotel offers a cosmetics emporium line by Clinipel Spa. A variety of 30 treatments is offered at the spa. At Via Zucchi, guests can savour traditional northern Italian cuisine. A rich and varied breakfast is served here as well. ... more   less 

Additional Information about Clinipel Hotel - Emporio & Spa

Address: St. Joao Fisch Sobrinho 115 | Center, Gramado, State of Rio Grande do Sul 95670-000, Brazil (Formerly Cavalo Branco Hotel)
Location: Brazil > State of Rio Grande do Sul > Gramado > City Center
Price Range: $104 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Clinipel Hotel - Emporio & Spa 3.5*
Number of rooms: 20
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Also Known As:
Clinipel Hotel - Emporio & Spa Gramado, Brazil
Hotel Style:
#8 Spa Hotel in Gramado
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