Had a chance to stay in big hotel chains like Lao Lao, Savoy, Four Seasons among others. All need to learn from Colline what great service means. Staff, concierge, food, ambiance provide a unique experience. The sense of proudness from staff reflects direct on customer experience. It's one of the best in the world.
That's because it's not finished yet, lacking some details like the pool, exclusive elevator for service and escape route maps in the rooms. But the quality of the staff, the professionalism of the staff and the concern for the well-being of our guests is really unmatched by any other hotel we've been to. In addition to the beauty of the place, sensational decor and a memorable breakfast. Another small drawback is the size of the bathroom, which is incompatible with a 5 star rating. But Luca's friendliness (almost a personal butler) or the highly professional service of Marcio and his colleagues, plus the romantic charm of the place, are perfect for a wedding anniversary celebration, which was our case.
We stayed at the Colline de France from April 14-18. We went there for a family trip and birthday celebration. We could not have picked a better hotel to stay at. The staff is amazing! Their attention to detail and care goes above and beyond! They treat you like royalty, no matter who you are! The staff works so hard all the time, I swear they don’t sleep! They are always there working! The imperial suite is amazing and so are the majestic rooms. If you want to indulge yourself, go for Imperial! Each night they will deliver hot tea (tea flavor changes daily) in your room with some sweet treats! We did have an issue with one of our rooms (we had 2 majestic rooms and 1 Imperial), but management took care of it right away, and fixed all the issues. They are amazing! Marcio, the manager, is the star of the hotel! He goes above and beyond to take care of all The guests. He’s truly the star of that hotel! He never stops or sleeps! He makes sure the guests are having a wonderful time! He will try his best to accommodate and treat you like royalty! No distinction! You can tell how much he cares by seeing his hard work and teamwork with the staff! He truly is impressive! He makes you feel like you are his family or close friend! He also speaks English! Obrigada Márcio por tudo que você fez e faz para os Hóspedes do hotel! Mas, principalmente o que fez por nós!! Ganhou mais que uma fã, ganhou uma amiga! (Érika Marchioni - Houston, TX) 🥰 Fabiano, the best server in the hotel! He knows everything about Rio Grande do Sul, and will give you great tips! He’s so friendly and will treat you like royalty! He also speaks English! All the guys at the reception were so wonderful and helpful! I wish I could Have given each a hug to thank them for their wonderful service! The ladies, too, were so nice and kind to our kids! They are so sweet! They brought them breakfast at the room every morning with a kind smile! The kids love them! A big THANK YOU for the cleaning staff! The ladies who clean the rooms do an amazing job! They also spray the beds to make sure no covid gets through! Every staff member is so friendly, polite, and wears a smile on their face no matter what issue they encounter!! From night to day, you will find someone at the front desk ready to help you! They are truly wonderful handsome boys and beautiful girls, charming and friendly! Do schedule dinner at the hotel, the food is delicious! We had a birthday dinner that was great! Try their mojito! Breakfast is served at the table and changes daily. The fruit and juice are delicious and sweet! Note: hotel is 220volt! So ask for a converter at the front desk and plug adapter! Some American plugs will need them! Wi-Fi was very good! Rooms are very clean, fireplace is nice, it’s to add romance into the room. It doesn’t really warm it up. Whether you are there on honeymoon or family vacation, you will fall in love with the hotel and its staff! It’s a very nice hotel, but what truly makes it special is not the expensive decor, it’s their staff! It’s their 5 star service and how they treat you! You will love each one of them because they truly are amazing! We will go back and stay there again If they have the same staff! Great staff with kind and amazing personality! …
Carefully thought from its architecture to the small details to enchant and allow guests an unforgettable trip to France through a unique stay in this little piece of Europe in Brazil, Gramado. The Hotel will transport you back to the French Empire, providing an experience of luxury and sophistication worthy of royalty. Be enchanted by a setting that will make you daydream and enjoy a unique experience of comfort in a lush castle full of charm, elegance, personality and incomparable service
Not often these days for a reasonable price you get a world class experience. First trip to Gramado, and while this hotel isn't centrally located (short 5 minute Uber ride away), the rooms and service are worth it. Extremely gracious and attentive service. The decor is very specific, so look at the pictures first and decide if it's for you. I found it charming, and fun. The room was beautifully appointed, very romantic, and comfortable. Highly recommended.