We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SERHS Natal Grand Hotel

Traveler (3836)
Pool & Beach (899)
Room & Suite (610)
Overview
Av. Senador Dinarte Medeiros Mariz, 6045 Via Costeira, Natal, State of Rio Grande do Norte 59090-002 Brazil See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star accommodation
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget"}}
Rooms
Dec 23Dec 24
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 13 partner sites to see rooms from $129.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Natal hotels with availability
{"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_POST_BOOKING_LOGIN_US","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","MOB_BOOKING_EMAIL_AGREE_HIDE","CHILDREN_SEARCH","IB_EXPRESS_BOOK","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_REVIEW_BOOKING_BUTTON","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_KIPLINGER_AWARD","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "1d4412df6eb749a985a1c22092c50c24", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":591573,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[78901729],"additionalContentIds":[],"pollCount":0,"checkin":{"day":23,"month":12,"year":2018},"checkout":{"day":24,"month":12,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":129,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"1d4412df6eb749a985a1c22092c50c24","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":160,"lowestMetaPrice":129,"additionalPartner":false,"highestMetaPriceDisplay":160,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":160,"lowestMetaPrice":129,"highestMetaPriceDisplay":160,"hotelName":"SERHS Natal Grand Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjFkNDQxMmRmNmViNzQ5YTk4NWExYzIyMDkyYzUwYzI0IiwiQUlLIjoiNWIzYjgxODA0MjVkNGQ1YjhhYTE2NTVkM2VjNjdiNWYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "12/23/2018", "checkOut": "12/24/2018", "lowestPrice": "$129", "hasDates": true, "hacComplete": true, "contentIdMappings": {"78901729":"OrbitzEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"moduleList":["handlers","tracking"],"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget"}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"],"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget"}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"moduleList":[],"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget"}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (8,133)
Filter reviews
193 results
Traveler rating
77
62
29
13
12
Traveler type
Time of year
LanguageEnglish
More languages
77
62
29
13
12
Show reviews that mention
All reviews kids club pata negra junior suite pool area large resort level of customer service huge pool lobby bar very nice hotel tapioca only bad thing private beach high tide large variety dinner buffet buggy tour the wi fi
FilterEnglish
Updating list...
1 - 5 of 193 reviews
Reviewed 4 weeks ago

We had a wonderful stay at this hotel, where they could not have been more accommodating. We had requested a quiet room and were very happy to find that not only did we have a quiet room, but we had been given a junior suite....More

Date of stay: November 2018
Thank MalgoRoz
Response from SerhsBR, Gerente at SERHS Natal Grand HotelResponded 2 weeks ago

Hello Rozwadowska, Thank you for choosing the SERHS hotel to enjoy your vacation. We were happy to hear that your stay was pleasant. We will continue working to make your next stay even better! It will be a pleasure to host you again.

Reviewed October 2, 2018 via mobile

I didn’t like this hotel. The rooms and hotel facilities are not clean, you have to ask for the maid to a better service, the pool floor was reaaaaalllyyyy dirty and the gym is really dirty and old. I don’t recommend.

Date of stay: September 2018
Thank Amanda A
Response from SerhsBR, Gerente at SERHS Natal Grand HotelResponded October 3, 2018

Hi Amanda, Thanks for reaching out to us. I’m sorry about any problem during your stay. I’m talking with my team about exploring this issue more now. I just want to let you know that your issue is important to us.

Reviewed September 8, 2018 via mobile

Its an excellent hotel very close to the Natal city. This hotel is 1000 star because we can find everything in it. Beaches and huge pool all in front of the hotel gives total luxuiry. I and my family are totally satisfied.

Date of stay: September 2018
Thank Edivanilson P
Reviewed August 31, 2018

Service was good but the hotel need some upgrade. And refurbishment. Pool is amazing the beach in front not good for swimming. And it’s the only hotel doesn’t have a easy access if u want to reach the city center.More

Review collected in partnership with this hotel
Date of stay: August 2018
Thank pliniosilva
Response from SerhsBR, Gerente at SERHS Natal Grand HotelResponded September 1, 2018

Olá pliniosilva. Thank you for the comment that highlights positive points in being with us and brings comments, which contribute to improve our services. Your satisfaction is very important for us. Therefore, we will continue to work to meet our customers' expectations more and more....More

Reviewed August 25, 2018 via mobile

I had a wonderful first impact about the building, very good location building nice room and a very good space. The wellbeing SPA should be for free or a price cheaper for guest The SPA no very good space, they should not charge a price...More

Date of stay: August 2018
Thank CristianoF922
Response from SerhsBR, Gerente at SERHS Natal Grand HotelResponded August 27, 2018

Olá Cristiano Thank you for the comment that highlights positive points in being with us and brings comments, which contribute to improve our services. Your satisfaction is very important for us. Therefore, we will continue to work to meet our customers' expectations more and more....More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Bar/Lounge
Fitness Center with Gym / Workout Room
Beachfront
Restaurant
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Wheelchair access
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Bar/Lounge
Fitness Center with Gym / Workout Room
Restaurant
Spa
Hot Tub
Heated pool
Indoor pool
Adult pool
Outdoor pool
Details
Price range
$90 - $323 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Natal
#3 Spa Hotel in Natal
#3 Top resorts Hotel in Natal
#4 Luxury Hotel in Natal
#4 Business Hotel in Natal
#5 Family Hotel in Natal
#7 On the Beach Hotel in Natal
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$90 - $323 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Natal
#3 Spa Hotel in Natal
#3 Top resorts Hotel in Natal
#4 Luxury Hotel in Natal
#4 Business Hotel in Natal
#5 Family Hotel in Natal
#7 On the Beach Hotel in Natal
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveler (3,836)
Pool & Beach (899)
Room & Suite (610)
Dining (237)
Family and Play Areas (58)
Amenities (40)
Business Center & Event Rooms (9)
Nearby
Nearby HotelsSee all 95 nearby hotels
Ocean Palace Beach Resort & Bungalows
6,450 reviews
.44 miles away
Aram Natal Mar Hotel
687 reviews
.61 miles away
Hotel Belo Horizonte
106 reviews
.74 miles away
Rifoles Praia Hotel & Resort
3,503 reviews
.76 miles away
Nearby RestaurantsSee all 2,756 nearby restaurants
Mangai Ponta Negra
481 reviews
.75 miles away
Le Soleil
259 reviews
.37 miles away
Restaurant Abade
451 reviews
.75 miles away
Dolce Latte
157 reviews
.75 miles away
Nearby AttractionsSee all 196 nearby attractions
Lagoa Peracabu
33 reviews
.88 miles away
Morro do Careca
4,569 reviews
.76 miles away
Natal Convention Center
20 reviews
.28 miles away
Shopping Artesanato Potiguar
859 reviews
.76 miles away
Questions & Answers
Ask a question
CariocaUK
August 7, 2016|
Answer
Response from SerhsBR | Property representative |
Prezado Sr. Carioca Bom dia! Agradecemos pelo contato! Temos cervejas a partir de R$ 7,00 + taxa (10%) Refrigerante a partir - R$ 6,90 + taxa (10%) (latinha) Vinho nacional a partir de R$ 59,00+taxa (10%) Espumante... More
1
Vote
Google Translation
Room Tips
"Make sure you get a room facing the ocean, even if you need to pay more. The hotel has many poor rooms,..."
heitora2018
Jan 18, 2018
Read review
"Ask for a room with ocean views."
zbrasilis
Oct 31, 2017
Read review
"sea view is best option"
michaelgM8944FR
Oct 11, 2017
Read review
"Excellent service, wonderful view and super quiet."
arnoldp887
Sep 8, 2017
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing