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SERHS Natal Grand Hotel

7,028 reviews
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Traveler (3406)
Pool & Beach (855)
Room & Suite (556)
Overview
  • Excellent63%
  • Very good28%
  • Average7%
  • Poor1%
  • Terrible1%
Travelers talk about
“kids club”(8 reviews)
“pool area”(11 reviews)
“lobby bar”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
All hotel details
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,028)Write a Review
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Traveler rating
71
56
28
12
11
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LanguageEnglish
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56
28
12
11
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1 - 5 of 178 reviews
Reviewed 1 week ago via mobile

Amazing staff extremely polite and cordial. The food was very good and had a nice variety. We loved the view, the location close to Ponta Negra beach and the pool area. Great view for the fireworks during New Year's celebration. We were somewhat disappointed with...More

1  Thank alaurentino
Reviewed December 11, 2017

this is a 5 star hotel. They have the best swimming pools ever! Restaurants are 5 stars. The inclusive breakfast is terrific! You have so many choices that sometimes it makes English and Spanish. I am Brazilian, and I was very impressed with the level...More

1  Thank Sissily C
Reviewed October 31, 2017

Serhs is a good hotel, but not a 5 star one. The views are beautiful, it has good food options (the free breakfast is very good!) and it is clean. However, there are small unpleasant details like pool umbrellas not opening, or cushions on the...More

1  Thank zbrasilis
Reviewed October 11, 2017

was met in reception by willian, lovely person, spoke with leonardo and he said it was ok to enter and drink/eat by the pool, maxwell and jefferson were taking care of me at the poolside, was a great day, not over priced and great service,...More

Thank michael g
Reviewed September 29, 2017 via mobile

I'm giving this hotel 4 stars instead of 3 due to the amazing views. But beyond the views and location this is not a 4-star hotel. Certainly not 5. My main gripe is the overall upkeep & cleanliness of the property. It's not falling apart...More

Thank ShorelineGuy
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Bar/Lounge
Fitness Center with Gym / Workout Room
Beachfront
Restaurant
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Bar/Lounge
Fitness Center with Gym / Workout Room
Restaurant
Spa
Hot Tub
Heated pool
Indoor pool
Adult pool
Outdoor pool
Details
Price range
$122 - $283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Natal
#1 Romantic Hotel in Natal
#2 Top resorts Hotel in Natal
#2 Luxury Hotel in Natal
#3 On the Beach Hotel in Natal
#4 Business Hotel in Natal
#5 Family Hotel in Natal
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$122 - $283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Natal
#1 Romantic Hotel in Natal
#2 Top resorts Hotel in Natal
#2 Luxury Hotel in Natal
#3 On the Beach Hotel in Natal
#4 Business Hotel in Natal
#5 Family Hotel in Natal
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (3406)
Pool & Beach (855)
Room & Suite (556)
Dining (216)
Hotel & Grounds (1963)
Family and Play Areas (57)
Bathroom (29)
Business Center & Event Rooms (8)
Questions & Answers
Ask a question
CariocaUK
August 7, 2016|
Answer
Response from SerhsBR | Property representative |
Prezado Sr. Carioca Bom dia! Agradecemos pelo contato! Temos cervejas a partir de R$ 7,00 + taxa (10%) Refrigerante a partir - R$ 6,90 + taxa (10%) (latinha) Vinho nacional a partir de R$ 59,00+taxa (10%) Espumante... More
1
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Google Translation
Room Tips
"Ask for a room with ocean views."
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"sea view is best option"
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"Excellent service, wonderful view and super quiet."
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"Check before the location of the apartment. If possible, make sure u stay in one of the rooms which face the..."
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