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Ocean Palace Beach Resort & Bungalows

#7 of 82 Hotels in Natal
Certificate of Excellence
Av. Via Costeira, S/N - Km 11 | Praia de Ponta Negra, Natal, State of Rio Grande do Norte 59090001, Brazil
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1 room 1 adult
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Ocean Palace Beach Resort & Bungalows
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2,074 Reviews from our TripAdvisor Community

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London
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Ill start with the positives, Good location, great pools, friendly staff good value Luxury room about £120 with breakfast. Service slow north of Brasil style, limited food choices cheap ingredients for a 5*, if was 3* then be fantastic its not its a 5* supposedly. Booked a massage in the spa to turn up and other people also been double... More 

Helpful?
Thank Chrism1982
Sao Paulo, SP
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was there for a week with family. We got great weather for the whole period. And in Natal it is very windy - so much more comfortable as you don't feel as hot as in Rio for example. The hotel is a bit old and could use a update, but the rooms are OK. The pools are fantastic and... More 

Helpful?
Thank Dbibas
Phoenix, Arizona
Level Contributor
5 reviews
1 of 5 stars Reviewed January 4, 2016

Food made everyone in our group sick (some people more than once!) The service to get this awful food took forever (4 hours to get lunch). The internet service was slow or not available at all. We could hear every car driving down the road from our room. And despite all of the above, it was EXPENSIVE. And the staff... More 

Helpful?
Thank Andrew W
London, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed December 8, 2015 via mobile

We came to Natal for a week, booked Ocean Palace for 4 nights, after first 3 nights in Serhs (literally next door). From the first impression: very dated reception area, only two members of staff so long wait to check in, shabby xmas decorations and leaking air conditioning units. We were taken to our room (miles from the reception) which... More 

Helpful?
Thank annawazy
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 22, 2015 via mobile

I'm spending vacation with my family and I have never seen worse service in my life. All services are too slow and I have the impression there is no respect with guests. Some complains: -Room service is too bad -Excessive noise during the night -restaurant service completely slow -employees need to be trained urgent!

Helpful?
Thank Alexandre C
Level Contributor
33 reviews
4 hotel reviews
4 of 5 stars Reviewed November 19, 2015

Beautiful view from the beach's rooms. Perfect infrastructure especially for families with kids (kids play area is huge). Pools are THE MUST in this hotel. Very friendly staff, ask for Willy (Willian) if you are in the pool's bar. Such a nice guy!!!

Helpful?
Thank Fernando S
Rio de Janeiro, RJ
2 reviews
5 of 5 stars Reviewed November 3, 2015

I´ve been there more then 5 times, always excellent! Great location !!You´re at 5 star resort and feel like your own home,they treat us like family , very wel trained staff and excelent options of restaurants!! I´ll return certanly!!

Helpful?
Thank Saulby
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 15, 2015

What a shame that they "rehab" the hotel and the fools put big heavy doors that slam SO LOUD you can't rest. All day and ALL NIGHT you hear slamming doors. Kids running in and out of their rooms. Honestly for what they charge per night figure out a way to not have the doors do this ruined both nights!!!... More 

Helpful?
2 Thank Matt N
Curitiba, PR
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 28, 2015

Beach front hotel with everything you might want ... pool, spa, gym, kids place, wifi, business center, good room service and restaurants, sushi bar. When you check in you are provided with a card … wherever you are along the hotel you could ask for food or beverage for lots of waiter spread around (mainly pool area) and they change... More 

Helpful?
Thank rrporto
Brasil
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 18, 2015

My family spent three nights here, visiting the city of Natal. The location is excelent, the staff were very friendly and helpful, and the amenities are suberb. The hotel counts with not least then 19 different pools, three of then offering artificially hotted water, kind of giant jacuzzis.Guests should always ask for rooms with a sea view if possible. The... More 

Helpful?
2 Thank EduardoBPC
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Bungalow (27)
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Grand Taj Mahal Suite (63)
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