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Windsor Palace Hotel

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Windsor Palace Hotel
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717 Reviews from our TripAdvisor Community

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Showing 223: English reviews
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Salcombe, England, United Kingdom
Reviewed March 17, 2017 via mobile

Credit card was cloned and personal details given out. Since then I have received numerous messages from someone requesting my personal details. I also have since found that a colleague has had a similar experience. Security in this hotel is not acceptable.

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Helpful?
Thank Andrew T
Marcelo F, Gerente geral at Windsor Palace Hotel, responded to this review

First of all, I would like to apologize for the whole situation you passed through. I took time to write here because I was looking for the scenes from our cameras. Mr. Andrew I would like to make it clear that your card was not used in our hotel for payment of expenses, the expenses were paid by Mrs. Kara....

London, United Kingdom
Reviewed March 12, 2017

Located mid way on Copacabana this is a nice comfortable hotel. Good breakfast with plenty of choices and free wifi in all areas. Across the road handy bakery and coffee shop and located in a decent part of Copacabana. Added benefit is a lot of the tours pick up from this holiday which saves you having to wander Rio on...

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Helpful?
Thank D_Christou
Marcelo F, Gerente geral at Windsor Palace Hotel, responded to this review

We would like to thank you for staying with us, and for taking the time to send us your valuable comments. It´s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. Thank you again for having shared your experience with us....

Port Talbot, United Kingdom
Reviewed February 26, 2017

Hotel right in center of rio overlooking coppercabana 1 street behind the beach room on the top floor is best for the view we had superier room on top floor ,just around the corner is a friendly local bar plenty of bars resteraunts on the beach did a tour of rio which is great as you see all rio has...

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Helpful?
Thank christine_blethyn
Marcelo F, Gerente geral at Windsor Palace Hotel, responded to this review

Thank you for taking time to share your experience on Trip Advisor. Mrs. Christine, I am delighted to read that you enjoyed your stay and especially our colleagues' service. I have taken notice of your remark and would like to assure you that we pay very particular attention to our products to ensure we offer quality. I hope to have...

Santiago, Chile
Reviewed February 25, 2017 via mobile

Hotel was good and clean. The staff was friendly. Nice breakfast. The pool on the top floor is nice with good views. Location is good, only a bloc away from the Main Street and the famous Copacabana Beach. The tours they offer are nice. We took one at Petropolis - the imperial city, and was very nice and reasonably priced....

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Helpful?
Thank Caius P
Marcelo F, Gerente geral at Windsor Palace Hotel, responded to this review

Thanks for posting your comments of Windsor Palace Hotel. It makes me really happy to know you have approved our services. More importante than anything to us is the treatment we give to our guests. We might not have that much space but we try to provide a little bit of everything. So, once again, thanks for all your compliments....

Wellington, New Zealand
Reviewed February 23, 2017

This hotel was situated one block back from Copacabana Beach. We could catch a small view of the beach from the balcony of our room. The hotel was dated but only a little and the staff were very welcoming and helpful. The hotel has a rooftop pool and bar which we visited every day. The view from the rooftop was...

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Helpful?
Thank TandG88
Marcelo F, Gerente geral at Windsor Palace Hotel, responded to this review

Dear guest, Firstly, I would like to thank you for your visit to the Windsor Palace Hotel. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Thank you again for sharing your...

Canterbury, United Kingdom
Reviewed January 26, 2017 via mobile

We are completing a 12 night stay here and i would highly recommend this hotel. The staff are extremely courteous and helpful, our room (we had 1802) was a great spot. Fantastic view and wonderful balcony with early morning sun til 1130am and shade for the afternoon....wonderful breeze most days to manage the Brazilian heat. The room was very clean...

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Helpful?
Thank Anotherglassofred
Marcelo F, Gerente geral at Windsor Palace Hotel, responded to this review

We would like to thank you for staying with us, and for taking the time to send us your valuable comments. It´s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. Thank you again for having shared your experience with us....

Reviewed January 22, 2017 via mobile

Can't put into writing how disappoint I was with this hotel... The AC did not work correctly ...after calling twice they send a service man who was very polite to fix it and made it work somewhat but not well enough... I left the room came back and there was a big puddle on the floor from the AC leaking...

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Helpful?
Thank Xonia1
Marcelo F, Gerente geral at Windsor Palace Hotel, responded to this review

Dear guest, Firstly, the entire team of Windsor Palace wants to thank you for sharing your experience with the rest of the Trip advisor community. Thank you very much for you constructive and criticism comments. Do not hesitate that we will take good note about then in order to keep improving our service, ensuring a good quality service and guest...

Buenos Aires, Argentina
Reviewed January 20, 2017

This hotel is located in the most commercial area of Copacabana, near Nosa Senhora de Copacabana Avenue and Santa Clara Street. It's located in Domingos Ferreira street, one block away from the beach, very quiet place, but there is no beach view from the rooms. Rooms are good, not too big and the decor is somewhat outdated, looks like the...

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Helpful?
Thank rsegalis
Marcelo F, Gerente geral at Windsor Palace Hotel, responded to this review

Dear guest, Firstly, I would like to thank you for your visit to the Windsor Palace Hotel. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Thank you again for sharing your...

Doncaster, United Kingdom
Reviewed December 17, 2016

I chose this hotel because of the views of Christ the Redeemer - although you can see him you do have to bend round the corner a bit. It's very conveniently located to copacabana beach and the local metro station. The room was very spacious and clean and the staff were very helpful and attentive.

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Helpful?
Thank Adeline C
Marcelo F, Gerente geral at Windsor Palace Hotel, responded to this review

Thanks for posting your comments of Windsor Palace Hotel. It makes me really happy to know you have approved our services. More importante than anything to us is the treatment we give to our guests. We might not have that much space but we try to provide a little bit of everything. So, once again, thanks for all your compliments.

Los Angeles
Reviewed November 29, 2016

I found this hotel an excellent value for the price. Excellent breakfast buffet with a wide selection to choose from. Close to the beach and near by restaurants. Rooms are large and modern. Easy check-in and check out. I recommend this hotel to visitors to Rio looking for a nice place and a value rate.

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Helpful?
Thank gregoryp738
Marcelo F, Gerente geral at Windsor Palace Hotel, responded to this review

Dear guest, Firstly, I would like to thank you for your visit to the Windsor Palace Hotel. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Thank you again for sharing your...

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Staying in Copacabana

Neighborhood Profile
Copacabana
The rowdy Copacabana is one of the most traditional and old areas from Rio de Janeiro. This neighbourhood is a blend of Brazilian soul - crowded, rowdy and traditional. This neighbourhood has a bit of everything: bars with music, pubs, street fairs, chaotic streets, and many shops. All these things and more live side-by-side. There are options for all price points and tastes. However, the most powerful draw in Copacabana is still the fantastic view of the coast and the incredible beaches.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Center with Internet Access

Additional Information about Windsor Palace Hotel

Address: Rua Domingos Ferreira 06 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22050-012, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Price Range: $125 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Windsor Palace Hotel 3.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hotel Windsor Palace
Windsor Palace Hotel Rio De Janeiro, Brazil
Hotel Style:
#7 Family Hotel in Rio de Janeiro
#18 Romantic Hotel in Rio de Janeiro
#19 On the Beach Hotel in Rio de Janeiro
#29 Business Hotel in Rio de Janeiro
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Questions & Answers

Here's what travelers have asked, with answers from Windsor Palace Hotel staff and other travelers.
62 questions
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Questions? Get answers from Windsor Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top floor with balcony overlooking the beach”
christine_blethyn, Feb 26, 2017 | Read review
“Higher floors with a balcony are best”
TandG88, Feb 23, 2017 | Read review
“Ask for a higher floor - they seem to have the balconies”
PimlicoPeteC, Nov 3, 2016 | Read review
“Top floors will have a better view.”
677jime, Jul 14, 2016 | Read review
“get a room on higher floors to avoid the street noise”
ssdffdsds, Jun 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question