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Sheraton Grand Rio Hotel & Resort

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Avenida Niemeyer, 121, Rio de Janeiro, State of Rio de Janeiro 22450-220 Brazil
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2255)
Room & Suite (538)
Pool & Beach (305)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Rio Hotel & Resort
Updated 08/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#78 of 340 hotels in Rio de Janeiro
Location
Cleanliness
Service
Value
Travelers' Choice
Sheraton Grand Rio Hotel & Resort is an exclusive and recently renovated 5-star oceanfront resort sitting on trendy Leblon Beach, in Rio's South Zone. Guests of our hotel in Rio de Janeiro, Brazil enjoy a complete leisure area including 2 pools, a tennis court and tasty gastronomic options. They can also play golf in Gávea Golf Club, use the well-equipped gym or relax on the newly-launched Shine Spa. For sightseeing, the iconic Christ the Redeemer is 10 km away. On the 26th floor, guests will also find L'Etoile, a French cuisine restaurant with panoramic sea views. The luxurious renovated rooms at Sheraton Grand Rio Hotel & Resort are spacious, with modern décor and contemporary furnishings. All have air conditioning and a private balcony with stunning beach views. Leblon Beach is 1 km away and Tijuca Forest National Park is 3.4 km away. Sheraton Grand Rio Hotel & Resort is 16 km from Santos Dumont Airport. An airport shuttle service can be arranged.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Tennis court
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
Spanish, Portuguese

Location

Full view
77Somewhat walkable
Grade: 77 out of 100
14Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
2370Reviews136Q+A100Room tips
Traveler rating
  • 1,293
  • 700
  • 193
  • 88
  • 97
Time of year
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Popular mentions
Yvert d wrote a review Jan 2
London, United Kingdom146 contributions115 helpful votes
I am writing this review while waiting for my room to be ready. In total we will have stayed at the Sheraton Rio for 13 nights. Initially, we were planning to stay for 8 nights at the Sheraton and 5 nights at the JW Marriott. However, midway through our stay we decided not to go to the JW Marriott and extend our stay at the Sheraton if we could get an ocean view. The Front of House staff member confirmed it would be possible and that we could change from our partial ocean view room to the room we wanted at 13.00h. At 13.00h we went to reception to settle our bill and get the keys for our new room. After a 20-30 minute wait in the queue, we were told we could settle our bill but could not go to our new room and to return in 1-1.5hrs. At 15.00h we queued up again and was told by the same person that the room was still not ready as it needed to be checked by a supervisor. No real apology or offer of a complimentary drink while we were waiting. Just a simple we will email you to let you know when it is ready. As a platinum member, I could have requested a late checkout and stayed in our original room, which is what I would have done had I known the wait for my room would be this long. We have not been able to do much at all while waiting as everything is packed in our cases and we have not even been given a room number so cannot really use any of the hotel facilities. I am very disappointed as this is not the level of service I would expect from the Sheraton or any of the hotels within the Marriott group. If you see my previous reviews of Marriot group hotels, you will see that they praise the exceptionally high standards. However, it is sad to say that although some of the staff have been exceptional, this is just one of a few issues I have encountered that has been somewhat disappointing (the others to be outlined in the Marriott customer survey). And, after spending so much money during this 13-day stay I now regret not going with my initial plan and moving to the JW Marriott. I would have been able to check in to my room by now. I am not sure how the Sheraton can charge for a room that should have been available at 13.00h, which I was originally told, or at the very latest 15.00h which is the standard check-in time. It is now 17.15h and I still have not received an email to let me know my room is ready so I will return to Reception for the THIRD time to see if my room is ready. Do I feel like a valued Platinum member who has spent a great deal of money at the Sheraton? What do you think?
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Date of stay: December 2021
Rooms
Service
Sleep Quality
Room Tip: The Ocean View Rooms are most definitely the best
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Response from Anderson Azevedo, Other at Sheraton Grand Rio Hotel & Resort
Responded 3 weeks ago
Dear Yvert, On behalf of Sheraton Grand Rio Hotel & Resort, please kindly accept my sincerest apologies for not providing you with the highest standard of hospitality during your stay. I'm happy that I could speak in person with you in order to try restore your confidence in the Sheraton Grand Rio Hotel. Thank you for your loyalty and choosing to stay with us. We hope you have an exquisite stay and do not hesitate to let us know what we can do to ensure a flawless and memorable stay. Sincerely, Anderson Azevedo Hotel Manager on Duty
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Patricia C wrote a review Dec 2021
1 contribution
The breakfast crew were extremely rude, acting like their were pissed off and we were bothering them if we ask for the cups or any silverware. We are a big family and they set the tables for two so every morning we had to ask for cups and silverware and they either didn't answer or I had to run inside to get them myself. We were in shock that Sheraton would have people with that kind of attitude working there. We've been to Sheraton Barra and Sheratons all over the world and this is the first time we get so disappointed with some of their services. The food and all the other restaurantes staff, front desk, bell man, manager, room services, pool services were spot on. On times like this I am sure that Sheraton can find people who really appreciate their jobs and know that the guests are the ones who pays their salaries.
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Date of stay: December 2021
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Response from Anderson Azevedo, Other at Sheraton Grand Rio Hotel & Resort
Responded 4 weeks ago
Dear Patricia, On behalf of Sheraton Grand Rio Hotel & Resort, please kindly accept my sincerest apologies for not providing you with the highest standard of hospitality on your recent visit. I look forward to restore your confidence in the Sheraton Grand Rio Hotel & Resort. Sincerely, Anderson Azevedo Hotel Manager on Duty
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Diego M wrote a review Dec 2021
Tacoma, Washington11 contributions6 helpful votes
The hotel is nice , clean , staff is helpful. The pool is always warm. The drinks are great maracuya caipirinha my favorite. We didn’t try the Italian or French restaurant but we went 3 times to the one by the pool at night. The best part for us was the tennis courts and they have a great tennis pro ( Sylvio) to take some clinics .
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Date of stay: December 2021Trip type: Traveled as a couple
Room Tip: The hote is walking distance to Leblon, the hotel has bicycles for free if not Uber is really cheap.
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Gustavo V wrote a review Dec 2021
Sao Paulo, SP123 contributions91 helpful votes
There’s a saying you became picky as you age. I can’t deny that. But the service you get on Sheraton can be so terrible that even a gorgeous beach view can compensate it. Overly priced (prepare to pay USD 2.2 for a bottle of water) and terrible services with tasteless food certainly can surprise you. Room are definitely fine and the swimming pool can be as crowded as you can imagine (which is fine). If you kids get hungry before 12:30 that could be a problem as restaurant only opens at this time. In a nutshell: nice hotel, terrible service and food.
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Date of stay: December 2021Trip type: Traveled with family
Room Tip: The solution for the bad and overly priced food is to order ifood. They deliver it quickly and...
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2 Helpful votes
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Response from Anderson Azevedo, Other at Sheraton Grand Rio Hotel & Resort
Responded Dec 13, 2021
Dear Gustavo, Thank you for taking the time to post your review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. On behalf of Sheraton Grand Rio Hotel & Resort, please kindly accept my sincerest apologies for not providing you with the highest standard of hospitality on your recent visit. With my sincere regards, Anderson Azevedo Hotel Manager on Duty
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Andre Dempsey Pianucci wrote a review Dec 2021
15 contributions5 helpful votes
Hi there Thanks for the chance to review the Sheraton Rio where I lived for six months earlier in the year. Check in - I had a great experience with Bruno, very polite and solid! Aldo with the new women working at night and new guy from Accor (Pedro) were also helpful and very kind. Bonvoy line - I went to the desk in the morning and I went to the Bonvoy Elite line and the lady at the desk continued to help all of the others and ignored me. What’s the point of having a separate line of you aren’t going to acknowledge it. Pool bar - I would love if Patrick at the pool bar was in charge of the whole thing! Everything works well when he is there ! Such a different bar when he is in charge…drinks are better, lines are faster, and has someone as a leader Not just to be there as a figurehead. Also kudos to his crew especially Gabriel and Jair. Breakfast- love them all Edney, Eliana , Paulo , D. Vera , Maciel , Ronald( chef), Caique , and Diego! These folks are the best at the entire hotel! Happyhour - Agnaldo is a star! He’s always happy and upbeat. Too bad the other aspects of happy hour are so sad. The food has to improve! Having fried food drying out in a warmer and cold cuts that look like breakfast leftovers makes the experience so low! It doesn’t seem like a privilege and it does not match the employee you have working there! Special thanks for Anderson’s Management team (both of them, or as I call the with hair and one without hair ) haha Thanks Karen , Horacio and Leandro for taking care of my reservations Leonardo and the spa team and the lifeguards(Luciano and his friends) Casa da Cachaça , Manuel e Guilhermo ! What team , L’etoile could use those two in need of new good people!! Jorge from L’etoile ! Great guy at the club and L'etoile ! Cinthia and Aldo to be there for us every time !
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Date of stay: December 2021
Value
Cleanliness
Service
Trip type: Traveled on business
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PRICE RANGE
$131 - $255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton rio hotel rio de janeiro, sheraton rio hotel and resort, sheraton rio de janeiro, rio de janeiro sheraton
LOCATION
BrazilState of Rio de JaneiroRio de JaneiroZona Sul (South Zone) / Leblon
NUMBER OF ROOMS
538
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Frequently Asked Questions about Sheraton Grand Rio Hotel & Resort
Which popular attractions are close to Sheraton Grand Rio Hotel & Resort?
Nearby attractions include Mirante Do Leblon (0.3 miles), Vidigal Beach (0.01 miles), and Trilha do Dois Irmãos (0.07 miles).
What are some of the property amenities at Sheraton Grand Rio Hotel & Resort?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Sheraton Grand Rio Hotel & Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Rio Hotel & Resort?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Sheraton Grand Rio Hotel & Resort?
Yes, valet parking is available to guests.
What are some restaurants close to Sheraton Grand Rio Hotel & Resort?
Conveniently located restaurants include Restaurante Casa da Cachaça, L'Etoile, and Bene.
Are there opportunities to exercise at Sheraton Grand Rio Hotel & Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sheraton Grand Rio Hotel & Resort have an airport shuttle?
Yes, Sheraton Grand Rio Hotel & Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Grand Rio Hotel & Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Rio Hotel & Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Grand Rio Hotel & Resort?
The staff speaks multiple languages, including Spanish and Portuguese.