First 24 hours here were fantastic. Hilton Honors Gold = room upgrade, quick early check in to a big, clean room with amazing bed and really sweet Smart TV for middle of night jetlag. Note that I was "upgraded" to Ocean Front and it was amazing, but the entire south side of the building ALSO faces the Ocean and they call this a Copacabana Ocean Front view. My point is that either ocean view is pretty incredible. Day 2 we attempted breakfast and it was then we realized that there are 30 floors in this hotel with minimum 10 rooms per floor. Assuming one room per person, thats 300 people using six (and less than six, because none were all working simultaneously) elevators to get to a tiny entrance for breakfast. When I say getting down from Floor 34 to 4 took 12 minutes, I am not exaggerating. Then you have 300ish people all clamoring for (a pretty dull) breakfast at the same time. Then its another 15 minutes to get on an elevator to go anywhere else. And if you want to go to the pool? Well the one on the 4th floor is great with amazing views/sun. And maybe- MAYBE- 20 deck chairs. And MAYBE another 30 seats at tables/benches. On the roofdeck is another pool, tiny trendy style, next to a sleek loungey area. Maybe you fit another 30 people up there? The building just cannot accommodate the number of people it houses- not the breakfast, not the elevators, not the pool areas. Worse, basic functional things are a mess. Late checkout was appreciated (Hilton Gold), but my card was turned off. OK, back on to enter my room. Then I want to access the elevator- off again. OK, back downstairs, turn it back on- then I'm at the pool and order water- nope, card is off, not allowed anything cold to drink. This is Hotels 101 and they can't get right. Wifi broke. Waited 45 minutes for Renato at the front desk to refuse to let me access the three other Hilton wifi networks for 2 minutes to send a work email. He refused. Tech manager came and told me my computer was wonky, but I noticed them doing electrical work on the mass router they have a few hours later. Cherry on top was the hotel's sheer cluelessness regarding Covid testing. Literally every single intl guest MUST deal with this but the staff was lost. The concierge latched onto my mentioning the word PCR, and insisted that I GO TO THE AIRPORT to get a test on Sunday morning to fly out Monday night. WHen I finally figured out he had no idea that I just needed an antigen test, I was able to use the resident nurse in the lobby who was LOVELY and spoke not one word of Spanish or English. So i tested negative and then had no idea how/when I would get a document I could use at the airport. Again, the staff was totally useless and clueless about how this works, as if I was the first American who needed a Covid test to fly that stayed at the Hilton. Anyway its a well located building, and my room/the views are great. But the management is running a clown show, and the sheer size of the property sinks it.…
This hotel hit on all cylinders: Exceptional service, wonderful amenities and great views of the area. If you’re a Hilton Honors member you will be recognized for your status and treated well. The hotel arranged for my COVID 19 test (required to return to the US). The process was seamless and I had no issues. If you’re looking to spend time in Copacabana area this should be your first choice.
Our experience staying at Hilton Copacabana was great. We were welcome with a good staff, they were always helpful. We had a good service, good location, good facilities, delicious breakfast, and we felt safe.
3 hours waiting for check-in, drunk people partying in a lobby, while staying needed reparatures of noisy A/C, reparature approach room system - get youself ready for not working room-cards. Compensation for inconveniences? = 170 BRL...LOL! Ho(s)tel for backpackers.
They know how to treat a DiamondHH member. They really make you feel special. Upgrade, champagne in the room (NYE special.) Special thanks to Priscilla and the entire reception team.I highly recommend this property with a perfect location in Copacabana.