Went with the family and had a great time, very clean and comfortable hotel, amazing views and most of all VERY FRIENDLY STAFF!!! Breakfast was delicious and waiters were polite, professional, made us feel welcome and comfortable, with a 10 months old baby and the mess he can make not everyone is as friendly as they were! Thank you Fairmont Rio and happy 3 yrs anniversary, we will definitely be back ! Ps: also great beach service ☑️☑️
We had an absolutely lovely experience at the Fairmont during our trip to Brazil. We took a two week trip to Brazil and Colombia. We booked Rio Othon Palace down the street and left with a full refund within ten minutes of walking into our room - absolutely foul and advertised as a luxury hotel (all good reviews left by staff and owners or whatever). We went down to the Fairmont and could not have had a better experience. Carol at the front desk really, really turned our trip around. What a kind and attentive person. Our room was absolutely gorgeous and spotless. The pools were beautiful and the food - phenomenal as well as the drinks. Breakfast was awesome - although it should be included for everyone. I cannot say enough great things about our experience and really want to commend the staff, especially Carol. We are taking a trip to Switzerland and plan to stay at the Fairmont due to such a pleasant experience!More…
Many horrible things happened during my stay. I had a guest in my room. A friend. I did not know that I could not have guests as I do in Fasano and Emiliano Suddenly my room was invaded by a bodyguard and a person. It was an horrible experience. I do not carry real credit cards anymore. So my stay was a mess. I had to pay for everthing in advance.
I had breakfast at Fairmont Copacabana for my 30th birthday and I had an amazing time! The experience was great and the staff extremely nice and attentive! Davidson & Davi made my experience more than great! My husband is Brazilian & confirmed the authenticity of the food and the great service! I highly recommend the food, the location and the service! David & Davidson - obrigada por tudo!
The Fairmont was one of the nicest most unique hotels I’ve stayed on four continents. The locations is perfect at the end of ipanema beach and the staff was out of this world. I would stay here every time I visit Rio. The spa was great and well priced and the restaurants offer delicious food including many vegetarian options. The breakfasts were consistently delicious and far better than many other hotels offer.
Great location, nice accommodations, & great staff specifically Aylén who was very attentive, always with a big smile. Really helped me feel like it was my home away from home. Whenever back in town, THIS is the place to stay.
We were at a birthday celebration at the pool area and the music was good, the night was Beautiful, the hotel View Amazing and was delicious. We decided to stay the night and everything went perfectly well . Check in was efficient, hotel room Was Big, clean and chic. Breakfast was very Good!
Last Friday, I was robbed us$300 from my baggage in the room. Hotel personnel inspected my baggage and wrote their report. I emailed Mr Netto (General Mgr) complaining about the situation twice and no response at all. I have the proof of what employee's interview and photos of their procedures Unfortunately, this is a nice hotel, but security is an issue. I trust Mr Netto will give a final response on the incident.
Great location. Beautiful hotel and pool area. Terrible service. Our family spent 2 weeks traveling all over Brazil and stayed and many different properties. Everywhere we went we had fantastic service, except at this property. The vast majority of workers we came in contact with were surly and rude. It’s a shame because otherwise this was a fantastic property.
This hotel has provided me with one of my very best experiences even not just in Brazil but worldwide; all the employees were kind, warm, and supportive, and super excellent services all around, and a fantastic location and a beautiful room with an unprecedented view.