Being an ambassador level with Marriott tells you I travel a lot. We stayed at the JW for five days and loved the location, right in the middle of Copacabana beach. The hotel does need a little updating but the staff and lounge more than made up for it. The one person who really made our trip was Thais Silva from guest relations. She was on top of everything, if something was not right, she made it right. Not only did she go above and beyond but she really cared. Thanks again for making our stay in Rio a truly memorable one.
The hotel rooms are - as described below, dumpy and outdated. The service is great. The food is great. The gym is convenient. The pool is nice enough and could do with a refit. The location is amazing. All the reviews below are pretty right. All in all it’s a nice place just don’t expect amazing rooms.
Presumably the JW brand is at the top end of the Marriott chain. But in no way does this hotel live up to this claim other than maybe location though all five star hotels in Rio are right on the beach. The corridors smell um leasant and my room smelled worse still. The hotel is in desperate need of refurbishment. I had a room with sea view on a high floor. I imagine if you do not have a view this place us truly depressing. The only reason I gave two stars rather than just one is because of the staff who all try really hard to make the experience a better one, very friendly and professional. My conclusion: avoid.
I just stayed there in March 2022 and I would definitely not call this hotel a 5-star hotel. The pictures look a lot nicer than the hotel is. When I arrived my hotel room was not clean. I found a clump of hair in the shower and the staff did nothing to accommodate me. When I was checking out, I still was unable to speak with the manager so I said they could email me about the bill and instead of hearing from the manager, they just charged me the full amount.
The Marriot is in my opinion in one of the the best locations in Rio. Set right on the beach in Copacabana, what more could you ask for. The service is amazing, the staff are brilliant. I want to practise my Portuguese more but every time I spoke the staff could easily tell I was a foreigner and would talk fluently in English, how ever since my wife is Brazilian she always does most of the talking when we holiday in Brazil. The rooms are great, serviced daily, the roof top area is brilliant with a little gym to suit your holidays needs. The restaurant service is 10 out of 10 however - the only negative we experienced every morning at the buffet breakfast every staff member is so lovely bar one waitress, no matter how polite you are to her, good morning, please, thank you she was so very rude every day Apart from that, one staff member wasn't going to bother our stay - we would come back in a heart beat :)…
I’m a lifetime Gold Elite member and this experience was very poor. The hotel is in desperate need of refurbishment. The whole floor smelled damp and the carpets were dirty and torn. Our suite room had no natural sunlight, was claustrophobic, shower and sink didn’t drain properly, skirting boards were dirty and damaged, lamps and carpet were dirty and light in shower did not work properly. What really upset me though is that airport transfer from Galeao airport to the hotel was charged at R$400. For comparison, we stayed at the Copacabana Place 2 weeks later and were only charged R$190 for exactly the same journey during rush hour. This hotel definitely does not meet Marriott standards, let alone JW standards.
Despite the old building (almost unavoidable on Copacabana Beach edge) nicely restored, the attention and kindness of the hotel staff was superlative (not so common in Rio). The Executive Lounge has a wonderful beachfront view. Small but well equipped gym on the roof top, close to a enjoyable pool from where we get a delightful panoramic view.
We are new members to Bonvoy. The JW Marriott Rio de Janeiro is to my experience dedicated to customer service. Our stay there was from March 2nd to March 13th. We have stayed there 3 times already. It is well situated in Copacabana beach. The breakfast is very good, with everything from omelets to gluten free selection. They have their own chairs and parasols on the beach compared to some other hotels that don’t and you have to rent them from beach vendors. It is a plus since you can leave and return without having to pay every time. There is a rooftop pool that is heated. Due to Covid there are only 14 lounge chairs available around the pool, which sometimes meant that you couldn’t get a spot. But they’re is a bit further down on the roof ; chairs, sofas that you can use, you just won’t be sitting “at” the pool. The rooms are a bit on the older side but very clean and comfortable. The staff is really professional, helpful and kind. The room service was very efficient, our room got made early during the day which we quite appreciated. We had access to the Griffin Lounge where we got to know one amazing employee/host. His name is Hermando, he was always greeting every guest, making sure everyone was enjoying themselves, he spoke Portuguese, Spanish and English. I see great potential for this amazing employee. I think he reflects exactly what Marriott stands for : amazing guest service and experience. We liked our stay so much that we are returning for Easter.…
The JW name speaks for itself but what separates it, is the staff working there,They are truly at your beckons call. Plenty of names to mention but afraid to miss even one, from the security, registration ,waiters , Omelette station,barrista , lounge chairs at the beach, bell boys and of course the happy hour staff.. To the Managers of the all, keep up the great work!!!
It can be said that the hotel’s location is problably the best in the neighborhood, right in the middle of Copacabana beach. The full and well-served breakfast combined with first-class service make the hotel experience even more pleasant. Not to say that everything is perfect, the design of rooms facing the inside of the hotel (not all rooms, of course) may disappoint those people who like to wake up with the sun light.