My stay was outstanding: clean hotel, conveniently located, good gym, good wifi, etc. But I am excited to write this review because of three individuals who worked in the restaurant each morning during my stay. Nicoly is an outstanding hostess, polite with a positive contagious personality. She somehow was aware of my request of room service for a bag of ice for my injured my knee and each morning she would ask me how the knee was and whether I needed another bag (which I did). You can see she enjoys her job and it surely comes across. Jode and Erica are waitresses offering coffee, cleaning dishes off tables, etc. Both are exceptionally pleasant, professional and have amazing senses of humor. Once they knew I drank a ton of coffee they never let me go with an empty cup. I definitely recommend this property to a business traveler or family on a holiday.…
The location and staff make up for a lot of the room shortcomings. We loved the beach area dedicated to the hotel located directly across the street. They even run hoses from the boards walk to the seating area so you don't burn your feet walking in the sand. Beautiful touch. The hotel itself, much like myself, is starting to show its age. Rooms feel a bit dated and reminded us more of an airport Marriott than a JW on Copacabana beach. Some electrical outlets didn't work in our room, bedsheets had a hole in them, and when I needed an iron we went through 3 before getting one that worked(water actually poured out of the electrical cord on the first one...yikes). Granted we didn't pay for an ocean view room but the courtyard view is really just like looking at another building. There's nothing courtyard or atrium about it. The upstairs bar sported nice views but other than that was very lack luster. Bright spots in the room were comfy bed and pillows, ample mini bar, good water pressure and nice heavy towels. After landing at 615am and arriving shortly after, the super early check-in we got was MUCH appreciated (but that comes with Marriott status and availability).…
very bad experience. never thought a marriott was so bad. old room. dirty walls and writings. not five stars but two stars.chose the hotel for the name, but it did not meet international standards. ruined the holiday in rio.
This hotel has seen better days. It needs a facelift in order to keep up with the JW Marriott standards. It is not bad, but not really 5 stars. It is in the lower range of 4 star properties in the area. It has a great location and the rooms are of an OK size. In the morning some rooms look at the atrium and they have a loud piano playing so that may wake you up. I was there for a conference and the price for the room was reasonable. No special treatment to Marriott Bonvoy. The decor and ambiance are dated. Not a luxury property anymore.
A Fantastic hotel overlooking the beach. Our room had an outstanding view and we could watch all the beach activity. We had access to the lounge and free breakfast. It worked out REALLY well. The hotel buffet breakfast was excellent as was that evening buffet in the lounge. One night, it was dinner as the lounge had mushroom risotto, soup, and all kinds of other stuff. PLUS – unlimited wine and beer. We could go across the street to Copacabana and the hotel provided chairs and umbrellas. The rates were fantastic at $555 for 3 nights.
As a Marriott Lifetime Platinum Elite y can attest that Everything here works as it should be. Great beach location. Rooms are comfortable, although a bit dated but all works and bed is very comfortable. A/C works as it should (cold). Breakfast buffet is fresh; with both American and Brazilian items. Staff is superbly friendly and attentive (Nicoly, Jared and Lorraine). The Spa although very small has an awesome Therapist in Vanessa (one of best massages ever) and Monica will coordinate your spa. The front Desk is very professional (Matheus). Doorman are extremely helpful as well. This JW Marriott is heads and shoulder over the last 3 Ritz Carlton's we have stayed. Awesome Team!!
The rooms are not very big but large enough for our needs. The view more than makes up for it. The spa provided a fabulous massage. The buffet for breakfast is plentiful. Second time around and it didn’t disappoint. The location is nice and I felt safe at all times.
We got to this hotel early since we flew all of the previous day and night. At approximately 11am when we checked in, we were advised that our suite wasn't ready and was being cleaned. We were however advised they could take out bags while we waited in the executive club till our room was ready. We inquired about late checkout on day of departure as our flight would leave at midnight. We were however advised that that could not be guaranteed but they could accommodate a 6p check out for a 60usd extra charge,not necessarily in the same suite but another room. We were fine with that. We went off to the club figuring the wait might not be more than 1 or 2 hours since we figured that a suite might take some additional time to clean. By 1p when we hadn't heard from the front desk, we again inquired and was advised the room was still not ready. At 3p when we presented at the front desk to collect our room keys, we were advised that an "elite customer", was in the room and they would give us a room to wait until the member had checked out. By this time I was MAD. How inconsiderate could these people have been, to have known from the onset that the "elite member" was in the room and that it would not have been ready at the 3p checkin time. Also, with this in mind why weren't we offered the room from 11am when we git there considering we were traveling all of the previous day and night and needed to shower and change our clothes. We demanded to speak to the manager. After waiting for approximately 20mins, Michel (Front Desk Manager), came, heard our story apologized profusely and offered us, as compensation, for this foul up an extended check out time until 10p on the day we depart. Even though we were disappointed, we accepted as we saw he was genuinely trying to make our experience better. We had a great time and appreciated Tony our Bell man, who provided invaluable insights on what to do and see on our stay in Rio. On the day of departure, we checked if we would have to move and was advised no, we were good in our suite until 10p. At 3p, when we returned from our stroll around the city, we were unable to access our rooms. The keys had been deactivated. These were reset by the front desk. Shortly thereafter, we received a call to ask why we hadn't checked out as we only had the room at 3p. We urged the caller ro contact Michel as clearly there had to be some error. Another 15mins after, a similar call came in, this time from the back office, with the same question to which we went into a lengthy discussion as to why we were in the room after being assured that we were good until 10p when we enquired earlier. We were called at qpproximately 630p by Michel himself this time advising that a guest had been waiting for our rooms and that we had to move immediately to another room. I was in the shower at this point and despite saying this to Michel, no compromise could be made even though we said we could be out by 730. Why couldn't this person be offered a room to wait in the same way we were made to wait on this "elite member", on the day we were checking in? Is this how the JW Marriott treat customers who, although we might not be "an elite customer" in Marriott's eyes, we did in fact pay elite dollars for the suite. And, why was there a double standard in treatment in hurrying out of the suite despite being told earlier that we had it until 10. This overall experience had left a bitter taste in both our mouths and we can assure you, in future when we think of luxury brands, JW Marriott will not be the first to come to mind.…
The hotel staff is amazing and the executive lounge was the best food and service of all the lounges I have experienced as a lifetime Marriott titanium member. We were addressed by our names by the restaurant staff and the chef made us samplers to taste every morning as he was experimenting with the menu. I highly recommend this hotel to anyone visiting Rio.
After our excellent experience at the Marriott in Quito Ecuador in August. We were disappointed in this hotel. The location and view was excellent, the service was very good, thus the 4 stars. However, the hotel property was very rough around the edges and definitely needs upgrading to compete with what we expect at a JW Marriott. Touches of mould in our rooms, Carpet seam splitting the length of the restaurant, etc.. Definitely worn. Dinners were good but not exceptional in the restaurant. The top floor pool was exceptional. Breakfast buffet was above average, though the service was slow. The one consolation, when we told friends we had stayed in Super 8's that were in better shape, they said it was the same at the Rio Othon they were in. So maybe this is a general thing in Rio/Copacabana post Covid. …
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