Avenida Atlantica, 2600 Copacabana, Rio de Janeiro, State of Rio de Janeiro 22041-001 Brazil
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About
#62 of 355 hotels in Rio de Janeiro
Location
4.7
Cleanliness
4.5
Service
4.5
Value
3.6
GreenLeaders Bronze level
The extraordinary JW Marriott Hotel Rio de Janeiro hotel offers seamless commuting to the city's best attractions, including Sugarloaf Mountain, Christ the Redeemer and a variety of nightlife, restaurants and golf courses. The world-famous Copacabana beach is just steps away from our doors, and Rio de Janeiro-Galeão International Airport is less than 10 miles away. Outdoor enthusiasts will appreciate our proximity to exciting activities like rock climbing, surfing and sailing. Guest rooms at our JW Marriott feature elegant decor, plush bedding, marble bathrooms and LCD TVs with international cable.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Wifi
Paid wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Solarium
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Classic
Languages Spoken
English, Spanish, Portuguese
Location
100Great for walkers
Grade: 100 out of 100
144Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
Contact
Avenida Atlantica, 2600 Copacabana, Rio de Janeiro, State of Rio de Janeiro 22041-001 Brazil
Name/address in local language
Getting there
Siqueira CamposRio De Janeiro Metro8 min
CantagaloRio De Janeiro Metro12 min
Rental CarsSee rental cars from $15/day
2779Reviews55Q+A100Room tips
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My stay was outstanding: clean hotel, conveniently located, good gym, good wifi, etc. But I am excited to write this review because of three individuals who worked in the restaurant each morning during my stay. Nicoly is an outstanding hostess, polite with a positive contagious personality. She somehow was aware of my request of room service for a bag of ice for my injured my knee and each morning she would ask me how the knee was and whether I needed another bag (which I did). You can see she enjoys her job and it surely comes across. Jode and Erica are waitresses offering coffee, cleaning dishes off tables, etc. Both are exceptionally pleasant, professional and have amazing senses of humor. Once they knew I drank a ton of coffee they never let me go with an empty cup. I definitely recommend this property to a business traveler or family on a holiday.…
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The location and staff make up for a lot of the room shortcomings. We loved the beach area dedicated to the hotel located directly across the street. They even run hoses from the boards walk to the seating area so you don't burn your feet walking in the sand. Beautiful touch. The hotel itself, much like myself, is starting to show its age. Rooms feel a bit dated and reminded us more of an airport Marriott than a JW on Copacabana beach. Some electrical outlets didn't work in our room, bedsheets had a hole in them, and when I needed an iron we went through 3 before getting one that worked(water actually poured out of the electrical cord on the first one...yikes). Granted we didn't pay for an ocean view room but the courtyard view is really just like looking at another building. There's nothing courtyard or atrium about it. The upstairs bar sported nice views but other than that was very lack luster. Bright spots in the room were comfy bed and pillows, ample mini bar, good water pressure and nice heavy towels. After landing at 615am and arriving shortly after, the super early check-in we got was MUCH appreciated (but that comes with Marriott status and availability).…
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Date of stay: March 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mariana Motta, Sales at JW Marriott Hotel Rio de Janeiro
Responded 5 days ago
Dear SHFT54, Thank you for sharing your comments about our property. The JW Marriott Rio de Janeiro always hope to provide our guests the quality of service they deserve to make sure the keep great memories of their trip to Rio de Janeiro. I will certainly share your points with the appropriate team. I would like to once again thank you for taking your time to provide us with your feedback, it is through comments like yours that we are able to improve the quality of service we constantly provide to all our guests. Best regards, Mariana Motta Sales & Marketing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
very bad experience. never thought a marriott was so bad. old room. dirty walls and writings. not five stars but two stars.chose the hotel for the name, but it did not meet international standards. ruined the holiday in rio.
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Date of stay: February 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: non prenotare qui
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Mariana Motta, Sales at JW Marriott Hotel Rio de Janeiro
Responded 1 week ago
Dear 837ra, Thank you for sharing your comments about our property. The JW Marriott Rio de Janeiro always hope to provide our guests the quality of service they deserve to make sure the keep great memories of their trip to Rio de Janeiro. I will certainly share your points with the appropriate team. I would like to once again thank you for taking your time to provide us with your feedback, it is through comments like yours that we are able to improve the quality of service we constantly provide to all our guests. Best regards, Mariana Motta Sales & Marketing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel has seen better days. It needs a facelift in order to keep up with the JW Marriott standards. It is not bad, but not really 5 stars. It is in the lower range of 4 star properties in the area. It has a great location and the rooms are of an OK size. In the morning some rooms look at the atrium and they have a loud piano playing so that may wake you up. I was there for a conference and the price for the room was reasonable. No special treatment to Marriott Bonvoy. The decor and ambiance are dated. Not a luxury property anymore.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
A Fantastic hotel overlooking the beach. Our room had an outstanding view and we could watch all the beach activity. We had access to the lounge and free breakfast. It worked out REALLY well. The hotel buffet breakfast was excellent as was that evening buffet in the lounge. One night, it was dinner as the lounge had mushroom risotto, soup, and all kinds of other stuff. PLUS – unlimited wine and beer. We could go across the street to Copacabana and the hotel provided chairs and umbrellas. The rates were fantastic at $555 for 3 nights.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
As a Marriott Lifetime Platinum Elite y can attest that Everything here works as it should be. Great beach location. Rooms are comfortable, although a bit dated but all works and bed is very comfortable. A/C works as it should (cold). Breakfast buffet is fresh; with both American and Brazilian items. Staff is superbly friendly and attentive (Nicoly, Jared and Lorraine). The Spa although very small has an awesome Therapist in Vanessa (one of best massages ever) and Monica will coordinate your spa. The front Desk is very professional (Matheus). Doorman are extremely helpful as well. This JW Marriott is heads and shoulder over the last 3 Ritz Carlton's we have stayed. Awesome Team!!
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: The Spa therapist Vanessa will give you one of best massages ever.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The rooms are not very big but large enough for our needs. The view more than makes up for it. The spa provided a fabulous massage. The buffet for breakfast is plentiful. Second time around and it didn’t disappoint. The location is nice and I felt safe at all times.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We got to this hotel early since we flew all of the previous day and night. At approximately 11am when we checked in, we were advised that our suite wasn't ready and was being cleaned. We were however advised they could take out bags while we waited in the executive club till our room was ready. We inquired about late checkout on day of departure as our flight would leave at midnight. We were however advised that that could not be guaranteed but they could accommodate a 6p check out for a 60usd extra charge,not necessarily in the same suite but another room. We were fine with that. We went off to the club figuring the wait might not be more than 1 or 2 hours since we figured that a suite might take some additional time to clean. By 1p when we hadn't heard from the front desk, we again inquired and was advised the room was still not ready. At 3p when we presented at the front desk to collect our room keys, we were advised that an "elite customer", was in the room and they would give us a room to wait until the member had checked out. By this time I was MAD. How inconsiderate could these people have been, to have known from the onset that the "elite member" was in the room and that it would not have been ready at the 3p checkin time. Also, with this in mind why weren't we offered the room from 11am when we git there considering we were traveling all of the previous day and night and needed to shower and change our clothes. We demanded to speak to the manager. After waiting for approximately 20mins, Michel (Front Desk Manager), came, heard our story apologized profusely and offered us, as compensation, for this foul up an extended check out time until 10p on the day we depart. Even though we were disappointed, we accepted as we saw he was genuinely trying to make our experience better. We had a great time and appreciated Tony our Bell man, who provided invaluable insights on what to do and see on our stay in Rio. On the day of departure, we checked if we would have to move and was advised no, we were good in our suite until 10p. At 3p, when we returned from our stroll around the city, we were unable to access our rooms. The keys had been deactivated. These were reset by the front desk. Shortly thereafter, we received a call to ask why we hadn't checked out as we only had the room at 3p. We urged the caller ro contact Michel as clearly there had to be some error. Another 15mins after, a similar call came in, this time from the back office, with the same question to which we went into a lengthy discussion as to why we were in the room after being assured that we were good until 10p when we enquired earlier. We were called at qpproximately 630p by Michel himself this time advising that a guest had been waiting for our rooms and that we had to move immediately to another room. I was in the shower at this point and despite saying this to Michel, no compromise could be made even though we said we could be out by 730. Why couldn't this person be offered a room to wait in the same way we were made to wait on this "elite member", on the day we were checking in? Is this how the JW Marriott treat customers who, although we might not be "an elite customer" in Marriott's eyes, we did in fact pay elite dollars for the suite. And, why was there a double standard in treatment in hurrying out of the suite despite being told earlier that we had it until 10. This overall experience had left a bitter taste in both our mouths and we can assure you, in future when we think of luxury brands, JW Marriott will not be the first to come to mind.…
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Date of stay: February 2023Trip type: Traveled with friends
Room Tip: Avoid this property at all cost. I hear the Copacabana Palace is by far superior in service and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mariana Motta, Sales at JW Marriott Hotel Rio de Janeiro
Responded Feb 9, 2023
Dear rll0yds, Thank you for taking the time to post a review of your recent stay. I apologize that your experience with us was not satisfactory but we appreciate your sincere feedback. If I placed myself in this same situation I can see how this would be extremely frustrating. Please know, your experience is highly unusual to the standards we pride ourselves with, hence the issues expressed have been addressed. Everything we do is in our constant effort to ensure the highest level of satisfaction for our honored guests. I hope you allow us the opportunity to restore your faith in our hotel. We hope to welcome you in the near future. Best regards, Mariana Motta Director Sales & Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel staff is amazing and the executive lounge was the best food and service of all the lounges I have experienced as a lifetime Marriott titanium member. We were addressed by our names by the restaurant staff and the chef made us samplers to taste every morning as he was experimenting with the menu. I highly recommend this hotel to anyone visiting Rio.
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Date of stay: March 2022
Value
Rooms
Service
Room Tip: We had an ocean front room on the executive floor. It is well worth the expense to upgrade to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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After our excellent experience at the Marriott in Quito Ecuador in August. We were disappointed in this hotel. The location and view was excellent, the service was very good, thus the 4 stars. However, the hotel property was very rough around the edges and definitely needs upgrading to compete with what we expect at a JW Marriott. Touches of mould in our rooms, Carpet seam splitting the length of the restaurant, etc.. Definitely worn. Dinners were good but not exceptional in the restaurant. The top floor pool was exceptional. Breakfast buffet was above average, though the service was slow. The one consolation, when we told friends we had stayed in Super 8's that were in better shape, they said it was the same at the Rio Othon they were in. So maybe this is a general thing in Rio/Copacabana post Covid. …
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$217 - $361 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott rio de janeiro, marriott rio de janeiro, rio de janeiro marriott
LOCATION
BrazilState of Rio de JaneiroRio de JaneiroZona Sul (South Zone) / Copacabana
NUMBER OF ROOMS
245
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Claim Your ListingJW MARRIOTT HOTEL RIO DE JANEIRO - Updated 2023 Prices & Reviews (Brazil)
Frequently Asked Questions about JW Marriott Hotel Rio de Janeiro
Which popular attractions are close to JW Marriott Hotel Rio de Janeiro?
Nearby attractions include Copacabana Beach (0.10 miles), SESC Copacabana (0.1 miles), and Igreja Nossa Senhora de Copacabana e Santa Rosa de Lima (0.3 miles).
What are some of the property amenities at JW Marriott Hotel Rio de Janeiro?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Rio de Janeiro?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Rio de Janeiro?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Hotel Rio de Janeiro?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to JW Marriott Hotel Rio de Janeiro?
Conveniently located restaurants include Haru Sushi Bar, Braseiro, and Pappa Jack.
Are there opportunities to exercise at JW Marriott Hotel Rio de Janeiro?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Hotel Rio de Janeiro have airport transportation?
Yes, JW Marriott Hotel Rio de Janeiro offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Rio de Janeiro?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Rio de Janeiro offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Rio de Janeiro?
The staff speaks multiple languages, including English, Spanish, and Portuguese.