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Hotel Novotel Rio De Janeiro Santos Dumont

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Hotel Novotel Rio De Janeiro Santos Dumont
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1,345 Reviews from our TripAdvisor Community

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Showing 242: English reviews
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London, United Kingdom
Reviewed February 14, 2017 via mobile

The hotel was not situated in the best of location for the holiday we came for . The staff were friendly and ready to assist all the time . Rooms were ok nothing special and the breakfast was good. Would recommend this place more for business stay then holiday on the beaches

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Helpful?
Thank Aarti R
NovotelRJSDU, General Manager at Hotel Novotel Rio De Janeiro Santos Dumont, responded to this review

Dear Aarti, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcio Ramalho General Manager

Salvador, BA
Reviewed February 2, 2017

Review collected in partnership with Accorhotels.com
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Helpful?
Thank EdilsonFSantos
NovotelRJSDU, General Manager at Hotel Novotel Rio De Janeiro Santos Dumont, responded to this review

Rio de Janeiro, RJ
Reviewed December 17, 2016

Ideal for a fast trip, because it's near the Santos Dumont airport, you can go by walk from the airport. The hotel follows the Novotel patterns, which is good. Good attendants, clean and new rooms. It's far from the Rio's touristic points, but it's possible to get taxis, buses or subway. During the night the region is not so safe,...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank CarlosMissao
NovotelRJSDU, Gerente geral at Hotel Novotel Rio De Janeiro Santos Dumont, responded to this review

Dear Geraldo Luiz Cardoso Chaves, We very much appreciate your comments regarding your stay at the Novotel Rio de Janeiro Santos Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...

São Paulo, Sp
Reviewed December 16, 2016

Accomodation are OK, but service at the bar in the ground floor is terrible. I arrive to eat at 9:30PM and had to wait almost 45 minutes to have my food. I asked chicken breast and it came dry and hard. The excuse was that there were many orders for room service. As the food took to long to arrive,...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Thomaz_27
NovotelRJSDU, Gerente geral at Hotel Novotel Rio De Janeiro Santos Dumont, responded to this review

Dear Thomaz, Thank you for taking the time to tell us about your experience at the Novotel Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

São Bento do Sul
Reviewed December 13, 2016

Poor service and infraxtructure for a Novotel (comparing to others) and too expensive based on this service and structure comparison. No pool, some people of staff could not orientate properly when asked for some suggestions.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Pedro R
NovotelRJSDU, Gerente geral at Hotel Novotel Rio De Janeiro Santos Dumont, responded to this review

Dear, Thank you for taking the time to tell us about your experience at the Novotel Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Sao Paulo, SP
Reviewed December 6, 2016

The installation is on downtown, but the hotel is very calm, quiet and clear, the big advantage is that it very close of the down town offices. The restaurant is good with a Fair cost. The break-fast is very good too.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jos_celiot
NovotelRJSDU, Gerente geral at Hotel Novotel Rio De Janeiro Santos Dumont, responded to this review

Dear, We very much appreciate your comments regarding your stay at the Novotel Rio de Janeiro Santos Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Gutersloh, Germany
Reviewed September 29, 2016 via mobile

I have been three times at this hotel. Rooms are decent and breakfast good. But each time the Sauna didn't work. It takes forever to heat up and turns off itself several times during the heat up phase. I asked each time whether it can be possible to have this fixed when I left; when I arrived I was told...

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Helpful?
Thank Thomas B
NovotelRJSDU, Gerente geral at Hotel Novotel Rio De Janeiro Santos Dumont, responded to this review

Dear Thomas B, Thank you for taking the time to tell us about your experience at the Novotel Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very...

Indaiatuba, SP
Reviewed September 18, 2016 via mobile

Nice business like hotel! Good food I thought it was a little difficult to get to Barra from there but on the other hand it's always difficult to go from one place to the other in Rio. But the staff was very nice and professional.

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Helpful?
Thank Victor P
NovotelRJSDU, Gerente at Hotel Novotel Rio De Janeiro Santos Dumont, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renato Dias General Manager Novotel Rio de Janeiro Santos Dumont

Mumbai (Bombay), India
Reviewed September 4, 2016

Wifi is excruciatingly slow and useless for business needs. In the evenings, speed test revealed that download speed was 0.92 Mbps. I was warned that wifi was overtaxed at checkin. It's clear that the hotel isn't investing in enough bandwidth. This was not a wi-fi signal problem. Otherwise a typical novotel business hotel in a business area. It's a quick...

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Helpful?
Thank emstone1
NovotelRJSDU, Manager at Hotel Novotel Rio De Janeiro Santos Dumont, responded to this review

Mr. Thank you for taking the time to tell us about your experience at the Novotel Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Be assured that we are analyzing the occurring of your stay to prevent future occurrences. We hope that you will...

Reviewed July 30, 2016

The hotel is simply nothing special. One of the two elevators was out of service when I arrived, and the other one had a hard time reading my room card. No bottled water offered in the room but it did at least have an electric teakettle and teabags. Decor is very bland, and room service staff left a cart full...

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Helpful?
Thank ZengSiXin
NovotelRJSDU, Manager at Hotel Novotel Rio De Janeiro Santos Dumont, responded to this review
Google Translation

Prezado ZengSiXin, Agradecemos por ter ter avaliado sua hospedagem no Novotel Rio de Janeiro Santos Dumont. Sentimos muito por não...

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Staying in Centro

Neighborhood Profile
Centro
Downtown Rio is the place where this city was born. With modern skyscrapers sharing space with historical buildings and landmarks, this neighbourhood is living proof that the old and the new can live together harmoniously. As you would expect, downtown is where all major companies house their offices. However, the region isn’t restricted to businesses. Gems such like the “Paço Imperial,” which is a cultural centre that used to serve as a residence for governors of Brazil, can be found here. Pedra do Sal, a Monday night street party, is also in this neighbourhood. This landmark is the birthplace of samba and is famous for its “roda de sambas” (“dance circles”). Stop in for one and get closer to discovering where Brazilian happiness comes from.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Novotel has more than 400 hotels in 60 countries, located in the centre of key cities and suitable both for business trips and for holidays. Whether you visit us to relax, eat, work or find yourself, our facilities and teams are entirely at your service. ... more   less 

Additional Information about Hotel Novotel Rio De Janeiro Santos Dumont

Address: Avenida Marechal Camara 300 | Centro, Rio de Janeiro, State of Rio de Janeiro 20020-080, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Centro
Price Range: $74 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Rio De Janeiro Santos Dumont 4*
Number of rooms: 149
Reservation Options:
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Also Known As:
Novotel Rio De Janeiro Santos Dumont Hotel Rio De Janeiro
Hotel Novotel Rio De Janeiro Santos Dumont Brazil
Hotel Style:
#4 Green Hotel in Rio de Janeiro
#8 Business Hotel in Rio de Janeiro
#18 Family Hotel in Rio de Janeiro
#19 Romantic Hotel in Rio de Janeiro
#27 Luxury Hotel in Rio de Janeiro
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Novotel Rio De Janeiro Santos Dumont staff and other travelers.
6 questions
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Questions? Get answers from Hotel Novotel Rio De Janeiro Santos Dumont staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose the up floors with back street view”
 of 5 bubbles Rodriguescac, Jun 28, 2016 | Read review
“Request a room on a higher floor toward the city and you can see Christ the Redeemer”
 of 5 bubbles drindab, Feb 24, 2016 | Read review
“Rooms on the top floor, facing the airport, away from lifts are the best rooms as they have better views and are quieter”
 of 5 bubbles carmeng34, Jul 10, 2015 | Read review
“This is a very modern hotel, you can't go wrong when you pick your room. I prefer the view to the Christ Redeemer.”
 of 5 bubbles stephaniemD555JN, Apr 19, 2015 | Read review
“I had room on top floor and it was very pleasant. Quiet, comfortable and spacious enough.”
 of 5 bubbles Edward2808, Mar 30, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question