The. Hotel staff was great. Rooms were clean and housekeeping was great. The problem is when you step out - the CopaCabana beach , sidewalks areas are high crime areas. We had a gold necklace snatched from our group and person was injured and two phones snatch and run. DO NOT GO TO RIO DE JANEIRO- city if crime and the cops do nothing at all.
Had a beach view room ,saw the sun riset everyday. Staff are very friendly and helpfull with all things ,such as tours ,directions and English is spoken very well ,buffe breakfast is included but is the same every day.goid for family and couples.
Super dishonest people This hotel adds what they call a "service tax" after the reservation is made. ck the bottom of your confirming e mail. that's where it is hidden. to make it worse they charged this made up "tax" again at ck in. Booking.com refunded me the first over charge but not the second because it was paid a ck in at the hotel. The manager gave me written letter saying I would get credit for the overcharge but it never appeared on my credit card. Nothing worse than staying somewhere that tries to con you the minute you walk in the door.
My partner & I stayed here for a week during Carnaval & we'll be returning. Across Avenida Atlantica is Copacabana beach - great location. The facilities are spotless, the staff is top-notch & attentive, and speak a variety of languages. They helped us with a variety of questions, always patient & smiling. In short, it's a GREAT place to stay.
Great location and amazing sea view.The breakfast was great as well We come from Greece and it was our first time in Rio. Excellent service from Mr.Emerson and Mr.Rui at the reception. We will definitely come back.
This was our first time in Brazil and we are so happy with our decision to stay at the Arena Copacabana. The room is very clean and new and the sea side view is wonderful. Also, the breakfast is great and is a must for us as we like to eat big breakfasts with lots of breads and fruit. The best part is the staff that work because they are all so nice and helpful. Even though we don’t speak Portugese, there are employees who speak English and are very informative. At the rooftop bar, Jailton is a wonderful bartender and always has a smile on his face and makes our rooftop dinners very enjoyable! Overall, I would recommend Arena Copacabana to anyone who comes to Rio.
Perfect location in Copacabana Beach. Near to restaurants and in a very safe area. The hotel is very clean and we'll maintained. Modern facility. I advise to pick an Ocean View room. It is unforgettable to wake up to a sun rise at a beautiful beach. The staff is very friendly and always eager to help. Great breakfast and a nice bar at the roof top with the best view of Copacabana Beach. Would recommend this hotel for vacation or business
I had a wunderfull stay at the Arena Hotel at the Copacabana in RIO. The location was perfect overlooking the Copababana beach. The rooms were confortable and breakfast also good. The people at the reception were exceptional, so helpful and understanding of the tourist's needs. Mr Ney in particular was most helpful in sorting out my flights and registration formalities under Corona restictions. Everone at reception spoke good English, thanks again to all of you and good luck Heinz K.
The worst hotel I’ve ever stayed in. Staff r very unhelpful. Reception staff are extremely rude and never ever did I ask for anything and they made it happen. Whether inside or outside the hotel or reservations. Absolutely rubbish Hotel…..
Lovely hotel, extremely helpful staff, perfect location. The view from the room is of Copacabana Beach, with no obstructions. The room is well appointed. The elevators are very slow, but the stairs work great and are not crowded. The breakfast buffet is great -- lots of options to choose from, including many Brazilian specialties. The rooftop bar (and pool) offer lovely views of the beach. And the caipirinhas are excellent. And the hotel is within walking distance of many great local restaurants, etc. Loved making this our first stop on a great trip to Brazil. Would recommend and would come back.