We reserved at Chez Georges on 31 October 2021 for a stay around Christmas. We reserved through AirBnB, and received notification that our reservation request was accepted. I messaged them on 13 November with a question but they were unresponsive. I engaged AirBnb support who finally got them to respond on November 25th, after several attempts. At this point, they ask for a 50% price increase (a substantial amount since Chez Georges is upscale) on the price of the reservation I already held. AirBnb support suggests a compromise, a 25% increase, which I accept, but they refuse. Then Chez Georges cancels our reservation, incurring the AirBnb penalty when a host cancels. They claim they had just found out about the AirBnb account which they say was created by a former manager, and which was configured to automatically accept reservation requests. They were not willing to honour my reservation because they prefer to rent out the entire property during the peak Christmas week instead on renting out individual rooms. With less than a month left before our trip, we are left to find another comparable place. Availability for our dates is a lot less than when we first reserved in October so this will be tough. They apologize for the inconvenience to us but basically chose to prioritize their commercial interest instead of honouring our reservation, assuming it was indeed granted by mistake. This is not how good businesses treat customers.…
Went to a pre-paid dinner that would start, as announced, punctually at 19:30h and finish at 21:30h. We were the first ones to arrive and after 21:30h we hadn’t received even our Welcome Drinks. Extremely disorganized! The menu was completely different from what was announced for dinner on Nov 6th at their account on Instagram. Several people left the place even before getting the main dish. A shame from the beginning to the end. Asked for my money back even before touching anything after 21:30h, but they refused it. It’s a place never to go back.
Do I even want to let out the secret of this place? Only because the staff will benefit or else I would never let it be known that this is Rio’s best kept secret. An architectural gem nestled in the hills of Santa Teresa this BEAUTIFUL home/Airbnb is a place for relaxation and luxury. The photos are every bit as good in person and EVERY single detail is looked after. The breakfast (included) was hands down the best in Brazil with lovely accompaniments and custom eggs to special orders - nothing is too much! The property offers private chef meals, massages and a staff that attends to anything you need. And I mean anything! They spent two hours helping me book a flight!! The rooms are comfy with exquisite decor, lovely bath amenities, great AC, quiet, etc. and the view from the pool deck…wow, I could drink coffee there forever! The location is perfect and walking to restaurants and shops in the area is only 5 min away. I am honored to have stayed in this home! Thank you thank you thank you Chez George!…
Chez Georges is a modernist villa set high in the hilltop neighbourhood of Santa Teresa. Every turn in the house is perfectly detailed with vistas overlooking the city and the famous Sugar Loaf. The staff are extremely considerate and try to help with every need. It feels more like staying at a house than a hotel with all of its privacy and comfort.
This is an excellent design villa that is located in the city center but in a very calm and safe area. You will have a view of all Rio from it. The place is amazing! The design is awesome, to all the details. And the staff is so kind and helpful!
This was our first time in Rio. We spent the first part of our trip in Ipanema but wanted to stay in Santa Teresa so we booked Chez George on the basis of its location, pictures and reviews on Trip Advisor. Well... where to begin describing this incredible place? The first thing to say is that the hosts are responsible for the welcoming and relaxing vibe of this very boutique hotel. Rita showed us all around the hotel on our arrival and explained the history of Chez George and how things work there. I think others would agree that as a guest at Chez George yo really do feel like for a while you are part of the house and its history. The rooms are incredible (all of them), the setting is dramatic and the location is second to none. The breakfasts are also not to be forgotten.One day we will return to this unique place. Thank you Chez George!!…
Charming hilltop neighborhood, the hotel is decorated with exquisite taste, the pool area is also phenomenal with a spectacular view on Rio ! Special note regarding the staff, they are really friendly and make you feel at home. An excellent chill out space from the hustle and bustle of Rio, but still close from Lapa to go out for drinks.
I'd like to keep this place a secret so I can always visit and find a free room But that would be unfair :-( If you have the opportunity to visit Rio (do it! It’s wonderful) treat yourself and stay at Chez Georges. I am sure you will have seen the beautiful pictures of the house. Believe me, it is even better in real. Great views over Rio. Beautiful spacious rooms with super comfy bed and great showers. Very very good breakfast. Super nice and helpful service from Rita and Rebeca and I think Vivienne (?). Also great recommendations for the area. Stayed for 4 nights and did not want to leave this place. Room George Brassens offers stunning views and is very nice, but I am sure every room is great. Thanks for having us. We hope to return soon. Stay healthy!
all is in the title :) Great stay, amazing view, nice rooms and very nice hosts (Rita was amazing) Pool is awesome and perfect to chill in the morning before hitting the city Breakfast is a killer :) you should definetely go! Best
We stayed two nights at Chez Georges, and we just loved it. First of all, the house and the view are INCREDIBLE, really unique. The hosts are so caring and friendly, that we felt like we were "at home". At last, the breakfast is delicious, everything is handmade by a great cooker. We are so grateful to had the chance to stay in this very special place, that we will never forget. Of course, we can only recommend it :)