I did a reservation on Booking.com with an option of Free Cancel. I canceled the reservation three days later, on December 26. First, i have been charge 50% of the amount, something that was not shown in booking.com. Second, the manager, Felipe, is very slow in the process of reimbursement. Almost two months later, i am still waiting my money... More 

We had a good experience with the front desk. He was the son of the owner, spoke decent English and was very friendly and helpful. The rooms are big and clean but pretty sterile. It's over a mile walk to the historical center but it's partly along the river which is nice. It's only a 10 minute walk to Jabaquara... More 

As the title suggests, the staff showed an unwillingness to help and seemed put out when asked general information - they did not speak any English. The hotel reception was permanently unmanned and the doors locked at about 9pm with no night staff. To make this worse the walk from town, a good 25-30 mins included a stretch of basically... More