We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Belo Horizonte Vila Da Serra

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Mercure Belo Horizonte Vila Da Serra
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

470 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 34: English reviews
Sao Paulo, Brazil
Reviewed July 13, 2016

Two non conformity occurred: -My reservation included the free breakfast, but during the check out the system di not inform this. The operator only accepted my arguments, when I showed the confirmation e mail in my smartphone; -In the second day, they forgot to put the hand towel in the bathroom

 Report
Helpful?
Thank Wpungs
Mercure V, Gerente de recepção at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Mr. Wpungs, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Belo Horizonte, MG
Reviewed July 2, 2016 via mobile

Rooms are good and the price is fair. Service is mediocre. The staff seems untrained and always hesitant. We ordered in-room breakfast and they forgot to bring plates and silverware. When we asked, they took 15 minutes to bring it. I recommend it, but keep your expectations low.

 Report
Helpful?
Thank Claudio S
Mercure V, Gerente de recepção at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Mr. Cláudio, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Sao_Paulo_Brazil
Reviewed May 12, 2016

Staying at the Mercure is always a pleasure. I was 10 days at this New Lima. Strengths service in the room and the boys to unfold to please him. Breakfast reinforced with two juices, lots of variety of breads typical of Minas Gerais, jams and variety of cheeses. After all we are in MG ... Flat good quality. The view...

 Report
Helpful?
Thank Fernando_Vasques
Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Mr. Fernando Vasques, good afternoon! We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope...

Reviewed April 25, 2016 via mobile

3rd time in this hotel and give up on Internet. To advertise free Internet that does not work ever. Front desk is not effective and only listen do no act. BEWARE if you need Internet This IS NOT THE PLACE

 Report
Helpful?
Thank L F
Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Monterey, California
Reviewed April 3, 2016

This hotel is nice if you stay in back and on a high floor. It is loud if you stay in front. They have a nice breakfast buffet with great coffee. It is inexpensive with nice rooms and comfortable beds, etc. It is located close to great restaurants and grocery store. Would recommend for family or work

 Report
Helpful?
Thank Heidi421970
Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Heidi, good day! We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see...

Sao Paulo, SP
Reviewed February 19, 2016

Good hotel, in a good location, not only because the access to other cities in the region is very easy but also for the restaurants and bars close to the hotel. The room is ok, simple but confortable, seems a little apartment. Breakfast is ok, could have more options, but what they serve is good.

 Report
Helpful?
Thank RogerCruz
Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Mr. Roger, Good Afternoon! We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to...

Reviewed January 15, 2016

Accor standards, nothing new there. The Atrium area is nice and ventilated. The swimming pool at the top is not-heated. Although I had the necessary status at their relationship programme, I was not offered a welcome drink, instead I had to ask for it, but was immediately attended.

 Report
Helpful?
Thank Tiago N. C
Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Mr. Tiago, good afternoon, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. We apologize for the failure to haven`t offered the drink at the time...

Belo Horizonte, MG
Reviewed September 23, 2015

 Report
Helpful?
Thank NunesPedro
Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila Da Serra, responded to this review
Google Translation

Sao Paulo, Brazil
Reviewed May 17, 2015

excellent hotel with great service and clean accommodation, as well as friendliness of the staff, I recommend to everyone that they have to stay in Nova Lima, MG, or even those who have something to do in Belo Horizonte, MG.

 Report
Helpful?
Thank eduardoandre2015
Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Mr. Eduardo, good day! We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to...

Rio de Janeiro, RJ
Reviewed April 9, 2015

Rooms are shabby, internet doesn't work, towels are tiny, you can barely fit into the bathroom… No iron or boards in the room. Lots of cracks and dents on the furniture and bathroom tiles. Two phones in the room, none of which work (plus the front desk sign is on the wrong button). All of this could've been tolerated if...

 Report
Helpful?
Thank MrsTCMC
Questions? Get answers from hotel staff and past guests. Ask a question

193 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (160)
Viewed
Room/Suite (43)
Viewed
Dining (10)
Viewed
View from Room (11)
Viewed
Pool/Beach Area (15)
Viewed
Hotel & Grounds (42)
Viewed
Bathroom (6)
Viewed
Business Center/Function Rooms (2)
Viewed
Family/Play Areas (1)
Viewed
Other (30)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Room/Suite (7)
Viewed
Dining (2)
Viewed
Hotel & Grounds (7)
Viewed
Pool/Beach Area (2)
Viewed
Other (15)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Belo Horizonte
0.3 mi away
Caesar Business Belo Horizonte Belvedere
Caesar Business Belo Horizonte B...
#37 of 119 in Belo Horizonte
473 reviews
0.4 mi away
Piemonte Hotel
Piemonte Hotel
#2 of 3 in Nova Lima
117 reviews
0.1 mi away
Differential Flat
Differential Flat
#3 of 3 in Nova Lima
34 reviews
Show Prices
Show Prices
Show Prices
3.0 mi away
Hotel Mercure Belo Horizonte Lourdes
Hotel Mercure Belo Horizonte Lou...
#20 of 119 in Belo Horizonte
1,707 reviews
3.4 mi away
Mercure Belo Horizonte Lifecenter Hotel
Mercure Belo Horizonte Lifecente...
#33 of 119 in Belo Horizonte
427 reviews
3.0 mi away
Holiday Inn Belo Horizonte Savassi
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
  • Laundry Service
  • Conference Facilities
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Mercure Belo Horizonte Vila da Serra hotel is located in Nova Lima adjacent to the Belvedere district and a few minutes from the center of Belo Horizonte and Savassi. ... more   less 

Additional Information about Mercure Belo Horizonte Vila Da Serra

Address: Alameda da Serra 405 | Nova Lima, Belo Horizonte, State of Minas Gerais 34000-000, Brazil
Location: Brazil > State of Minas Gerais > Belo Horizonte
Price Range: $47 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Belo Horizonte Vila Da Serra 3.5*
Number of rooms: 111
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com, Travelocity, HotelTravel.com, Hotels.com, Priceline and Expedia so you can book your Mercure Belo Horizonte Vila Da Serra reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Belo Horizonte Vila Da Serra Brazil
Hotel Style:
#11 Family Hotel in Belo Horizonte
#12 Business Hotel in Belo Horizonte
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Mercure Belo Horizonte Vila Da Serra staff and other travelers.
1 question
Ask a question
Questions? Get answers from Mercure Belo Horizonte Vila Da Serra staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I prefer the 11 floor overlooking Nova Lima or BH.”
  • Mércure -View from room 1102
 of 5 bubbles Fernando_Vasques, May 12, 2016 | Read review
“One of the sides of the hotel is a hospital, if you don't want to see the hospital rooms, ask for the other sides.”
 of 5 bubbles RogerCruz, Feb 19, 2016 | Read review
“Pick a room facing the street, otherwise you will only see companies' rooftops.”
 of 5 bubbles tiagonc, Jan 15, 2016 | Read review
“Rooms facing the avenue are very noisy. Ask for a room facing the back.”
 of 5 bubbles MrsTCMC, Apr 9, 2015 | Read review
“Rooms on the higher floors are quieter.”
 of 5 bubbles theciop, Aug 19, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay