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Mercure Belo Horizonte Vila Da Serra

Alameda da Serra 405 | Nova Lima, Belo Horizonte, State of Minas Gerais 34000-000, Brazil
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430 Reviews from our TripAdvisor Community

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Showing 34: English reviews
Sao Paulo, Brazil
1 review
3 of 5 stars Reviewed 2 weeks ago

Two non conformity occurred: -My reservation included the free breakfast, but during the check out the system di not inform this. The operator only accepted my arguments, when I showed the confirmation e mail in my smartphone; -In the second day, they forgot to put the hand towel in the bathroom

Review collected in partnership with Accorhotels.com

Helpful?
Thank Wpungs
Mercure V, Gerente de recepção at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Mr. Wpungs, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Belo Horizonte, MG
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

Rooms are good and the price is fair. Service is mediocre. The staff seems untrained and always hesitant. We ordered in-room breakfast and they forgot to bring plates and silverware. When we asked, they took 15 minutes to bring it. I recommend it, but keep your expectations low.

Helpful?
Thank Claudio S
Mercure V, Gerente de recepção at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Mr. Cláudio, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Sao_Paulo_Brazil
Level Contributor
214 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed May 12, 2016

Staying at the Mercure is always a pleasure. I was 10 days at this New Lima. Strengths service in the room and the boys to unfold to please him. Breakfast reinforced with two juices, lots of variety of breads typical of Minas Gerais, jams and variety of cheeses. After all we are in MG ... Flat good quality. The view... More 

Helpful?
Thank Fernando_Vasques
Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Mr. Fernando Vasques, good afternoon! We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope... More 

Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed April 25, 2016 via mobile

3rd time in this hotel and give up on Internet. To advertise free Internet that does not work ever. Front desk is not effective and only listen do no act. BEWARE if you need Internet This IS NOT THE PLACE

Helpful?
Thank L F
Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Monterey, California
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed April 3, 2016

This hotel is nice if you stay in back and on a high floor. It is loud if you stay in front. They have a nice breakfast buffet with great coffee. It is inexpensive with nice rooms and comfortable beds, etc. It is located close to great restaurants and grocery store. Would recommend for family or work

Helpful?
Thank Heidi421970
Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Heidi, good day! We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see... More 

Sao Paulo, SP
Level Contributor
97 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed February 19, 2016

Good hotel, in a good location, not only because the access to other cities in the region is very easy but also for the restaurants and bars close to the hotel. The room is ok, simple but confortable, seems a little apartment. Breakfast is ok, could have more options, but what they serve is good.

Helpful?
Thank RogerCruz
Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Mr. Roger, Good Afternoon! We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to... More 

Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed January 15, 2016

Accor standards, nothing new there. The Atrium area is nice and ventilated. The swimming pool at the top is not-heated. Although I had the necessary status at their relationship programme, I was not offered a welcome drink, instead I had to ask for it, but was immediately attended.

Helpful?
Thank Tiago N. C
Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Mr. Tiago, good afternoon, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. We apologize for the failure to haven`t offered the drink at the time... More 

Sao Paulo, Brazil
1 review
5 of 5 stars Reviewed May 17, 2015

excellent hotel with great service and clean accommodation, as well as friendliness of the staff, I recommend to everyone that they have to stay in Nova Lima, MG, or even those who have something to do in Belo Horizonte, MG.

Review collected in partnership with Accorhotels.com

Helpful?
Thank eduardoandre2015
Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila Da Serra, responded to this review

Dear Mr. Eduardo, good day! We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to... More 

Rio de Janeiro, RJ
Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed April 9, 2015

Rooms are shabby, internet doesn't work, towels are tiny, you can barely fit into the bathroom… No iron or boards in the room. Lots of cracks and dents on the furniture and bathroom tiles. Two phones in the room, none of which work (plus the front desk sign is on the wrong button). All of this could've been tolerated if... More 

Helpful?
Thank MrsTCMC
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Mercure Belo Horizonte Vila da Serra hotel is located in Nova Lima adjacent to the Belvedere district and a few minutes from the center of Belo Horizonte and Savassi. ... more   less 

Additional Information about Mercure Belo Horizonte Vila Da Serra

Address: Alameda da Serra 405 | Nova Lima, Belo Horizonte, State of Minas Gerais 34000-000, Brazil
Location: Brazil > State of Minas Gerais > Belo Horizonte
Price Range: $49 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Belo Horizonte Vila Da Serra 3.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Mercure Belo Horizonte Vila Da Serra Brazil
Hotel Style:
#11 Family Hotel in Belo Horizonte
#12 Business Hotel in Belo Horizonte
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