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Hotel Mercure Belo Horizonte Lourdes

Traveler (553)
Room & Suite (207)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
The privileged location of the Mercure Belo Horizonte Lourdes allows access to the main points of interest of the city, such as the Expominas and Minascentro convention centers, Praca da Liberdade and Mercado Central. The hotel is also close to the lively Savassi district which has important bars and restaurants in the city. The comfortable and functional rooms are equipped with air conditioning, free WiFi, minibar and cable TV. Among the hotel's main facilities are a restaurant, bar, indoor pool, gym, large event center and spa. Small pets are welcome!
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Property amenities
Restaurant
Room service
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Pool
Spa
Adult pool
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
Sauna
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Residential Neighborhood
Business
HOTEL CLASS
Hotel links
Visit hotel website
2,451Reviews
642Photos
26Q+A
41Room tips
Traveler rating
  • 954
  • 1,055
  • 324
  • 66
  • 53
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Popular mentions
I stayed in this hotel for 4 days while attending a conference. The location is fine, but is on a very busy road. Get a room on a high floor to enjoy the views and avoid the traffic noise. The food service was uneven: Breakfast was ok but not outstanding. The room service was
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This hotel has everything you need for a basic stay. nice hotel bar. Staff at the desk that speaks english/ French so they actually can help! breakfast is good, a lot of choice. The rooms are big but the airconditioning is total crap, loud, don't work properly..
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Response from MercureBHLourdes, Gerente de relações com clientes at Hotel Mercure Belo Horizonte Lourdes
Responded 3 weeks ago
thomasbC1182VL, Thank you so much for taking the time to submit your comments about our hotel. We understand that only by listening to our customers we may have the opportunity to improve our services and we will spare no effort to make this happen. We hope you will give us another opportunity to welcome you to our hotel. Regards, Nicole Costa Coordenadora de Qualidade
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All staff friendly and helpful. Donald (reception) spoke excellent English and went out of his way to be of assistance. Eliene(housekeeping) - kept our room sparkling. Even Anderson the bear got special treatment. She was always smiling. Great omelettes for breakfast - thanks to
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Response from MercureBHLourdes, Gerente de relações com clientes at Hotel Mercure Belo Horizonte Lourdes
Responded 3 weeks ago
Kath T, Thank you for choosing our hotel in Belo Horizonte and share your impressions with the users of TripAdvisor. We are very pleased to have met your expectations during your stay in our hotel. We hope to see you again soon. Sincerely, Nicole Costa Quality Coordinator
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I’ve gold status but I didn’t receive the welcome drink. I tried to call to room service at night many times but didn’t answer me. The room is better than other Mercure around the world and the price is very good.
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Review collected in partnership with Accorhotels.com
Response from MercureBHLourdes, Gerente de relações com clientes at Hotel Mercure Belo Horizonte Lourdes
Responded 3 weeks ago
Thank you for taking the time to write us about your stay at Mercure BH Lourdes. We regret that the service did not meet your expectations, we sincerely apologize. Mercure hotels always strive to provide the best quality service in their stays, so your opinion is fundamental for us to seek our constant improvement. We assure you that the necessary measures will be taken to avoid future recurrences. Once again, we appreciate your feedback and hope to regain your confidence in your next stay. Sincerely, Nicole Costa Quality Coordinator
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The Mercure Belo Horizonte is located next to 2 great neighborhoods of Lourdes and Savassi. The hotel itself was fine, but completely unmemorable. I found the breakfast basic and uninspiring. In particular the scrambled eggs and croissants, which tasted cheap and nasty. Whilst
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Response from MercureBHLourdes, Guest Relations Manager at Hotel Mercure Belo Horizonte Lourdes
Responded Mar 1, 2019
GazMan012, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet all your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us to take appropriate measures to address the situation mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator
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Photo provided by managementHotel Mercure Belo Horizonte Lourdes
Suite Executiva
Photo provided by managementHotel Mercure Belo Horizonte Lourdes
Guest room
room view
Photo provided by managementHotel Mercure Belo Horizonte Lourdes
Suite Junior
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Suite Máster
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12345642
dear client take a taxi is best and more fast solution but there is a bus station where you can pay chip prices and will arrive in Belo Horizonte in 50 minutes.
1 vote
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Vai ter alguma programação pro Réveillon?
Boa Tarde, Teremos apenas a Ceia de Reveillon. Estamos à disposição! Atenciosamente, Nicole Costa Coordenadora de Qualidade
0 votes
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Boa noite! Gostaria de saber se no valor da diária do Quarto Standard já está incluso o café da manhã. Obrigada!
Sim; todos os quartos já tem incluso o café da manhã (que é excelente, por sinal)
1 vote
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Tem estacionamento?
Temos estacionamento! R$ 30,00 à diária. Estamos à disposição. Atenciosamente, Nicole Costa Coordenadora de Qualidade
1 vote
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Olá. Gostaria de saber se todos os quartos tem frigobar.
Bom Dia, Sim! Todos os nossos apartamentos possuem frigobar. Estamos à disposição. Atenciosamente, Nicole Costa Coordenadora de Qualidade
1 vote
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123456
"I suggest the higher floors"
"Always try to negotiate."
"High floors"
"away from the elevator"
"Ask to face the mountains... Very beautiful sundown view."
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PRICE RANGE
$54 - $97 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure belo horizonte lourdes hotel belo horizonte
LOCATION
BrazilState of Minas GeraisBelo Horizonte
NUMBER OF ROOMS
379
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