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Hotel Refugio

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Hotel Refugio
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67 Reviews from our TripAdvisor Community

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Showing 2: English reviews
United States
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 19, 2016

After a travel snafu, I was able to call the hotel to discuss a late arrival so that they would not cancel my reservation, which had to be entirely prepaid. The gentleman at the desk was very polite and accommodating. Upon arrival, however, the room was uninhabitable due to an extremely strong smell of mildew that was too strong to deal with, and no sheets or bedding in the room. With no other rooms available to solve the issue, there was no choice but to move to a different property. The staff was unwilling to assist in discounting or refunding the unused nights, which was very disappointing.

While it may have many charming features, I implore anyone considering to look beyond the $20/night savings versus some of the other options and look at other locations. Ended up at Surucua, and could not be happier with the property. This location could be fine with some simple adjustments to policies and a better focus on ensuring a clean, comfortable stay. When it's such a limited...

Thank Mark M
Mercia_Costa, Gerente geral at Hotel Refugio, responded to this review

Hello Mark, try to record your entry or arrival here at the hotel but found nothing, sorry if you do not understand what you said why not speak English but I think you must have the wrong hotel, why not find anything in his name, or hosting nor reservation. You commented the room be no bed linen and towels, it... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed January 14, 2011

If you want a a place to relax and enjoy its not your place.
i stayed there for a few days but from the beggining i noticied
that i would have trouble they charged me one more night even after
i showed an email changing the date of arrival, the reason it wasnt very clear
a real RIP OFF, the price is skyhigh for the place.

Mercia_Costa, Proprietário at Hotel Refugio, responded to this review
Google Translation

Sempre que nos é solicitada uma alteração de check-in ou check-out procuramos atender desde que tenhamos disponibilidade, vou procurar descobrir... More 

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24 photos of this hotel

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  • Pool
  • Free Parking
  • Room Service
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Public Wifi
  • Free Parking
  • Room Service
  • Free Breakfast
  • Laundry Service

Additional Information about Hotel Refugio

Address: Rua Nossa Senhora da Penha 366, Bonito, State of Mato Grosso do Sul 79290-000, Brazil
Location: Brazil > State of Mato Grosso do Sul > Bonito > City Center
Price Range: $54 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Refugio 3*
Number of rooms: 28
Reservation Options:
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Also Known As:
Hotel Refugio Bonito, Brazil
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