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Pousada & Agencia Sao Jorge

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Rua Cel Pilad Rebua,1605, Bonito, State of Mato Grosso do Sul 79290-000 Brazil
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (104)
Room & Suite (10)
Dining (6)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pousada & Agencia Sao Jorge
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 50 B&Bs / Inns in Bonito
Location
Cleanliness
Service
Value
We are a very small and cozy hostel, located in the very center, in the heart of Bonito. It's super close to everything and walking distance to all the bars, restaurants, gasoline stations and souvenirs stores. Our breakfast is delicious, prepared with local products and it's included in the price. We also serve a snack with coffee and cookies every afternoon. We have our own Tourism Agency, so we can organise all of your tours, transportation and transfers. It's the best valeu x money in town.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Bicycle rental
Children Activities (Kid / Family Friendly)
Shuttle bus service
Baggage storage
Non-smoking hotel
Wifi
Breakfast buffet
Ironing service
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Room features
Air conditioning
Microwave
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Budget
Centrally Located
Languages Spoken
English, French, Spanish, Italian and 1 more
321Reviews10Q+A3Room tips
Traveler rating
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  • English
gijadenyc wrote a review Dec 2017
nyc162 contributions72 helpful votes
This is the second review I am posting on this property. Since my review is not favorable the Pousada is pretending that I did not stay there so I will post employees names to refresh their memory. Unfortunately I did stay at this property for a few nights with a friend, booked with Felipe. First red flag was the over 100 emails and whats app messages back in forth with Adonai Wake about different tours we would like to book stating different price quotes etc. Then our flight got messed up and we would not be arriving as planned so I emailed (Rafael responded ) and let them know that we would be arriving a day later and could they set up airport transportation for us. Adonai Wake did and you can imagine our surprise when we arrived and no one was to be found. Thank goodness the driver called the number on the door and eventually a woman came to open to door but she could not use the computer so after waiting for a long time she finally just showed us to a room when a man came apologizing stating he didn't think we would have gotten their so quickly. He said we were in the wrong room so we were going to switch but then said never mind just stay in this room. Our tours had yet to be confirmed bc of the delay in our arrival so I asked him what time should we plan to wake up so we were told in a few hours and he wanted to talk outside about why i was upset with the complete lack of professionalism but since it was around 4am I was not in the mood to discuss issues especially since he told me the owner was away on vacation and he could not make any decisions himself. In the next few hours we spoke to Adonai Wake in person who booked us a waterfall tour and my friend specifically asked him if anyone would speak English to which he replied yes but surprise when we got to the waterfalls no one spoke English and when I informed Adonai Wake of this he said Thats Brazil .I also found it very rude that he asked my friend what really happened with our flight implying that we were lying which is ridiculous because it took us 4 flights and a 3 hr ride from the airport for only 1 full day. The real problem was when we booked our airport transportation back to the airport. We booked it for 4:30 am and while we were getting ready someone was knocking and yelling at our window at 4am. I went to the lobby and no staff members were there and the door was locked but guess what it was our driver a half hour early. First we should have been told that the van could arrive early and how to get out of the building but instead I had to go through all the drawers and finally found a key to open the door and ran down the street to catch the van. I have never had so many problems in one place in my over 70 countries travels. I warn everyone to think twice about staying here and you can also read past reviews as they respond quite rudely to other travelers reviews as well.
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Date of stay: November 2017
Value
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Trip type: Traveled with friends
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Response from Rafaelloretto, Gerente de recepção at Pousada & Agencia Sao Jorge
Responded Dec 29, 2017
The Pousada São Jorge thank you for your comment, We apologize on behalf of Pousada São Jorge for the problem that was caused in your holidays, we have already taken the necessary measures so that this does not happen again
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Alexinmelbourne wrote a review Jul 2016
Melbourne, Australia324 contributions241 helpful votes
+1
My friend and I stayed at Pousada Sao Jorge for five nights while visiting Bonito as tourists. What we liked: the pousada was good value, staff were friendly, a basic breakfast was included, WIFI was reliable (even though we were warned Bonito generally has poor WIFI), the pousada offers complimentary passes to the local gym, and the location of the pousada is central and excellent. The pousada acts as a tour agency so we were able to easily book activities (we highly recommend tours to the Gruta do Lago Azul and Rio da Prata). What didn’t like and what could be improved: Our room was basic and small, which wouldn’t normally be a problem but our room had a very noticeable problem with mould and ventilation. Even though we visited Bonito during a dry month the room had a damp feel and there were visible signs of mould on the walls of the room and particularly on the ceiling of the bathroom and shower curtain (see photos). This was a issue because I don’t normally have a problem with allergies but every time I walked into the room I experienced symptoms of hayfever (sneezing, itchy palate and eyes, etc). I needed to take anti-histamines for the duration of the stay. The pousada would benefit by refreshing the room with a thorough clean and paint. We used the communal kitchen twice which was a great way to have a casual meal. However, the kitchen is very basic (limited utensils, limited crockery (no bowls), mismatch of cutlery, cigarette lighter to light the gas stove, etc). There was also very limited cleaning products including a disgusting sponge which makes it difficult for guests to keep the area clean (see photo). This kitchen was well below the standard I’ve experienced at similar accommodation but could be easily improved with some new utensils, crockery, cutlery, and regularly changing of sponges and tea towels. Overall, 3 stars. I probably wouldn’t recommend it based on the poor sleep quality and the many options available in Bonito.
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Date of stay: June 2016
Value
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Trip type: Traveled with friends
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Response from PousadaSaoJorge, Gerente at Pousada & Agencia Sao Jorge
Responded Aug 1, 2016
Hi Alex, We don't even know how to rensponse to your comment, such a big absurd you've just wrote. But, since TripAdvisor is not worried in anything but, make money, it's pointless trying to explain here what really happens, people will read only what they want to believe in. Allergies?! Ahaha... We're sorry, my friend, but this is pathetic. You are in a touristic destinantion in the middle of nowhere, doing Ecotourism, spends the whole day in the middle of the jungle, nature and animals and you dare to blaime OUR business of your allergies. C'mon, my friend, we assume you are more developed than that, don't you think?! Jesus...
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Marsam T wrote a review Jun 2016
14 contributions5 helpful votes
I usually don't give 5 points to a hotel as any can find improvements but these guys deserve it big time! They helped us to plan our whole tours in bonito, speak good English, bring a fun and nice vibe to the hotel, and... Once my other half twisted her ankle they helped us with everything: canceling the tours for no fee, taking us to the bus station fo free and all in a super good mood. Point to improve: the aircon makes a really big noise! Price is really good for Brazil and for a breakfast included and the ladies preparing breakfast were very friendly. Do you STILL doubt about going there?!
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Date of stay: February 2016Trip type: Traveled as a couple
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Response from PousadaSaoJorge, Proprietário at Pousada & Agencia Sao Jorge
Responded Jun 17, 2016
Hi Marsam, We don't know how to thank you for this review. We realize that you just described exactly what our philosophy is about customer care. We try to make our best, just so our guest can feel at home. Thanks a lot and be welcome to come back whenever you want. A big hug from the São Jorge Group team.
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TheNinzter wrote a review Feb 2016
Vienna, Austria3 contributions1 helpful vote
We stayed at the Eco-Camping that is part of the pousada Sao Jorge and we couldn't have chosen a better place! The beds were comfortable the bathrooms are spacious and clean. The place itself is an oasis with a huge couch to hang out and watch movies in the garden that is full of acerola trees and well maintained but the highlight is the pousadas staff. Felipe, the owner, is and incredibly friendly guy and even had time to have a beer with us. The guys at the reception, Bruno and Adonai were incredibly helpful and always had a hint about where to get the best dinner, how to go about the trips, get from a to b and booked all the day trips and transports for us. Bruno really is one of a kind. He is always on top of things and very organised. That's what I call customer care!! Without these two our stay wouldn't have been the same. Breakfast was great as well by the way!!
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Date of stay: February 2016
Value
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Trip type: Traveled with friends
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Response from PousadaSaoJorge, Proprietário at Pousada & Agencia Sao Jorge
Responded Feb 26, 2016
Wow! What a comment, what an energy, this is such a fuel for us to keep up with the good work. Wow, thanks, Ninzter, thanks a loooooot! You just public read exactly what our main goal is, to take good care of our guests. This is very exciting and motivating and we would really like to apreciate and say thank you, because this recognizes all what we have been doing to help our clients. Thanks a million!
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Susanne S wrote a review Feb 2016
Bremen, Germany6 contributions3 helpful votes
The hostel is located in the main street of Bonito, everything is easily accessible. There is a huge backyard to relax. The breakfast is excellent, coffee, juices, water, different bread, cakes and fruits, yoghurt. It is a clean atmosphere. Only minus is that the cleaning lady took 50 reais from my purse in the last 10 min of my stay. But, well, for this lockers are there and I recommend their usage till the last second!
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Date of stay: February 2016
Rooms
Cleanliness
Service
Trip type: Traveled solo
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Response from PousadaSaoJorge, Gerente at Pousada & Agencia Sao Jorge
Responded Feb 19, 2016
Hi Susanne, Thanks for your review, it's extremely important for us to know what our customers think. It's really complicated to respond to you regarding those 50 reais you are acusing our staff "took from you". We have never received any complaint informing about that. We take this complaints very seriously and we will be in contact with you by email, just so we can clarify what happened and if we prove through our surveillance system, we will take action on that. We apologize for the inconvenience. Thanks a lot. Regards!
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PRICE RANGE
$17 - $28 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Pousada São Jorge
LOCATION
BrazilState of Mato Grosso do SulBonitoCity Center
NUMBER OF ROOMS
14
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Frequently Asked Questions about Pousada & Agencia Sao Jorge
Which popular attractions are close to Pousada & Agencia Sao Jorge?
Nearby attractions include Rota Aventura Trilhas de Bike (0.6 miles), Parque Nacional da Serra da Bodoquena (0.5 miles), and Aquário de Bonito (0.7 miles).
What are some of the property amenities at Pousada & Agencia Sao Jorge?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at Pousada & Agencia Sao Jorge?
Guests can enjoy free breakfast during their stay.
Is parking available at Pousada & Agencia Sao Jorge?
Yes, free parking is available to guests.
What are some restaurants close to Pousada & Agencia Sao Jorge?
Conveniently located restaurants include Juanita Restaurante, Zapi Zen, and Sabor na Brasa Restaurant.
Is Pousada & Agencia Sao Jorge located near the city center?
Yes, it is 0.8 miles away from the center of Bonito.
Which languages are spoken by the staff at Pousada & Agencia Sao Jorge?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.