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Hotel Royal Tulip Brasilia Alvorada

Traveler (1571)
Room & Suite (499)
Pool & Beach (196)
Certificate of Excellence

About

#6 of 57 hotels in Brasilia
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Room service
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Spa
Bar/Lounge
Breakfast included
Adult pool
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Tennis Court
Wheelchair access
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Room features
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
2,550Reviews
29Q+A
61Room tips
Traveler rating
  • 1,552
  • 711
  • 192
  • 55
  • 40
Time of year
Traveler type
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Popular mentions
This is a difficult review to write. The experience was good in general, had some really good highlights but also quite a few disappointments. This is a nice hotel, with excellent location. The swimming pool is very nice. On the not-so-good side, it is amazing that a hotel this
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Response from Jean N, Gerente geral at Hotel Royal Tulip Brasilia Alvorada
Responded 2 weeks ago
Dear Fernando Delgado, We very much appreciate your constructive feedback and will share your comments with the management team. We are so sorry that we have failed to achieve your expectations and we extend our sincere apologies for all issues you encountered during your time with us. To improve our services, we intend to do a specific training with the involved departments. Please accept our sincere apologies, and we do hope that we will have the pleasure of welcoming you once again to the hotel, that will be a way of restoring your trust in Royal Tulip Brasília Alvorada. Kinds regards, Jean Nogueira General Manager
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Pros: We loved to stay in this hotel. While we were there the wifi was working good, we had a lot of options in the breakfast. When we arrived we asked for a room with a good view and the reception staff was so friendly giving us a very good room as an upgrade (with a fair
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Response from Jean N, Gerente geral at Hotel Royal Tulip Brasilia Alvorada
Responded Apr 1, 2019
Dear Petermushroom, We're happy you enjoyed your time with us so much at the Royal Tulip Brasília Alvorada! We hope that you had a wonderful time with us. Our team is always willing to do the best and all our services are programmed to ideally serve our customers. Thank you for your compliment. Please accept our sincere apologies about the check in, and we do hope that we will have the pleasure of welcoming you once again to the hotel. Best regards, Jean Nogueira General Manager
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About a 15 minute drive from BSB airport - or a short UBER ride, the Brasilia Royal Tulip Hotel was very welcoming and provided a very cheap (R$15 a day) Valet parking service. The front desk were welcoming and efficient and provided us with all the information that we needed.
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Response from Jean N, Gerente geral at Hotel Royal Tulip Brasilia Alvorada
Responded Mar 21, 2019
Dear StuartUK30, I would like to thank you for taking the time to review us. It was a pleasure to receive you. We're delighted your time with us was good! Rest assured, we truly value your feedback as a valued guest. We do hope that we will have the pleasure of welcoming you once again to the hotel. Kinds regards, Jean Nogueira General Manager
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We were on a business trip, with my family. I chose the hotel because it is a resort thinking it would be good with kids. It is a beautiful hotel, lovely architecture and decor. The room was big, comfortable and quiet, with views to the lake. Service was friendly, breakfast very
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Response from Jean N, Gerente geral at Hotel Royal Tulip Brasilia Alvorada
Responded Feb 5, 2019
Dear Vanessa, Thank you for posting a review of your stay at Royal Tulip Brasilia Alvorada. We very much appreciate your constructive feedback and will share your comments with the management team. This is not our acceptable standards of service, and we are very disappointed that in this instance we have failed to exceed your expectations. We are eager to see you again. Kinds regards, Jean Nogueira General Manager
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+1
A nice resort hotel on the lake Good service friendly staff, BRAZILIAN breakfast no vegetables, good fruits and a lot of brasilian cakes WiFi is very poor, don’t even try to watch Netflix Nice swimming pool Nice views From the room and outside Ask for room with lake view
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Response from Jean N, Gerente geral at Hotel Royal Tulip Brasilia Alvorada
Responded Feb 5, 2019
Dear Ben, Thank you sincerely for taking the time to review your recent experience at our hotel. I regret to hear of the shortfalls in our service during your stay and sincerely apologize for your experience at leisure area. I am very glad to hear that your experience was nice. We are always glad to learn of our strengths, but it is equally important to hear of areas in which we have room for improvement. Thank you again for your review. We hope to welcome you back at the Royal Tulip Brasília Alvorada. Sincerely, Jean Nogueira General Manager
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PRICE RANGE
$87 - $149 (Based on Average Rates for a Standard Room)
LOCATION
BrazilFederal DistrictBrasilia
NUMBER OF ROOMS
395
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