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Hotel Gran Marquise

Traveler (1099)
Room & Suite (451)
Pool & Beach (127)
Certificate of Excellence

About

#2 of 101 hotels in Fortaleza
Location
Cleanliness
Service
Value
Certificate of Excellence
Gran Marquise Hotel is classified as a luxury 5-star hotel. It is situated on Avenida Beira Mar, on the Mucuripe beach, about 7 km from the center of Fortaleza, the Hotel offers a complete structure for business and vacation trips, has 230 rooms, a lobby bar, a swimming pool, a fitness center, a SPA by L'Occitane, a business center and spacious rooms for events with a capacity of up to 1,300 people. It also has two segmented restaurants: and the Mucuripe l, specialized in pasta, risottos, salads, grilled meat and which, on Saturdays, serves the best feijoada in town, voted for eight consecutive years by the judge panel of the magazine Veja Fortaleza; the Mangostin, specialized in Thai, Chinese, Korean and Japanese cuisines.
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Property amenities
Room service
Restaurant
Fitness Center with Gym / Workout Room
Pool
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast included
Adult pool
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room amenities
Air conditioning
Minibar
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Marina View
2,465Reviews
39Q+A
29Room tips
Traveler rating
  • 1,608
  • 664
  • 133
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  • 20
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Popular mentions
This is not a 5 star hotel!!! Nothing even close to a Fairmont or Ritz. However, it is the nicest hotel in Fortaleza and closer to a 4-star. The pool is incredibly small, hallways are HOT and not air conditioned, the room AC doesn't get very cool, and the Spa staff are
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Response from Gerente G, Gerente geral at Hotel Gran Marquise
Responded yesterday
Dear Guest, Thank you for taking the time to post your comments about our service. We noticed that the Spa service, elevator and air conditioning system did not completely satisfy you. We would like to kindly ask you to accept our sincerely apologies. Your observations are being analyzed by an internal team, which will look for the causes and generate the needed improvements. The effectiveness of the found solutions will be then assessed. We are very grateful for your kindness and attention when completing our survey, and look forward to host you again in the near future at the Gran Marquise Hotel, when we will reward your trust. Sincerely yours, Philippe Godefroit General Manager Gran Marquise Hotel
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This place is wonderful! Especially, by Brazilian standards. A lot of construction going on in the road in front. I imagine in a couple of years it will be beautiful down there. But, our room views over the ocean were spectacular. Breakfast is a real treat!
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Response from Gerente G, Gerente geral at Hotel Gran Marquise
Responded 1 week ago
Dear Guest, We are very grateful for your avaliation in our Tripadvisor page specialy about our breakfast service and the room views. We look forward to host you again in the near future at the Gran Marquise Hotel, when we will reward your trust. Sincerely yours, Philippe Godefroit General Manager Gran Marquise Hotel
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*Not 5 stars - The hotel is supposed to be a very high end hotel. Most of the regular rooms are not very well cleaned. Air-conditioning vents are dirty and full of mold and dust. Maids are not very well concerned about the cleanness of the rooms. I had to deep clean my room in
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Response from Gerente G, Gerente geral at Hotel Gran Marquise
Responded May 3, 2019
Sir Guest, Thank you for evaluating our services. It is a pity that we have not received this evaluation before. We will forward the observations to the areas and implement the necessary improvements. We hope to see you again soon at the Gran Marquise Hotel, when we will reward your trust. Sincerely yours, Philippe Godefroit General Manager Gran Marquise Hotel
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Hi, My name is Eric and I was on a business trip in your hotel for one night (Wednesday 6th February 2019). I am writing to you because I tried to withdraw money (150 BRL) at the encounter of the hotel and the woman said that my card was rejected and didn't give me any money
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Response from Gerente G, Gerente geral at Hotel Gran Marquise
Responded Mar 8, 2019
Mr. Eric, Thanks for posting on our Tripadvisor page and opportunity to position ourselves. Today we received your email and we are analyzing to understand what happened to your card once the message was rejected. Please check your e-mail from our Quality Department. We will make a return as soon as possible, Best regards, Philippe Godefroit General Manager Gran Marquise Hotel
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I spent three nights here. The first night I had to change rooms because I could hear the extremely loud music from a wedding going on above. Knowing I had complained about the noise, they sent me to a room on a floor directly above another events room. The next two nights I had
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Response from Gerente G, Gerente geral at Hotel Gran Marquise
Responded Dec 16, 2018
Dear Guest, Thank you for the opportunity to know about your stay in our hotel. We would like to kindly ask you to accept our sincerely apologies. Your observations are being analyzed by an internal team, which will look for the causes and generate the needed improvements. The effectiveness of the found solutions will be then assessed. We are very grateful for your kindness and attention when completing our survey, and look forward to host you again in the near future at the Gran Marquise Hotel, when we will reward your trust. Sincerely yours, Philippe Godefroit General Manager Gran Marquise Hotel
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PRICE RANGE
$104 - $205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sol melia fortalezasol melia hotel fortalezafortaleza sol melia
LOCATION
BrazilState of CearaFortaleza
NUMBER OF ROOMS
230
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