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Pestana Convento do Carmo

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#16 of 113 Hotels in Salvador
Certificate of Excellence
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684 Reviews from our TripAdvisor Community

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Showing 202: English reviews
Cheddar, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

It is great to see this beautiful building restored and now a wonderful hotel. While the rooms are small and antiquated it is in keeping with the overall atmosphere. The paintings and sculptures in the public areas are fantastic and overall any inconvenience is more than made up for. The only complaint is that dining is very pricey and not... More 

Helpful?
Thank Amit S
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Mr Amit, Firstly, we would like to take this opportunity to thank you for choosing the Pestana Convento do Carmo Hotel as your destination, and for sharing your opinions with us. We are sorry to know that you experienced certain inconveniences during your stay. We will focus on the necessary improvement measures. We hope that you will give us... More 

Nairobi, Nairobi, Kenya
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is just stunning, the bedrooms are a little musty but this kind of adds to the atmosphere. It has a museum which was shut when we were there but really the whole building should be a museum- you expect to see ghosts walking along the corridors. The restaurant is very good- the moqueca (Bahian fish stew) a dish... More 

Helpful?
Thank Emma S
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Mrs Emma, Thank you very much for choosing the Pestana Convento do Carmo Hotel, and for sharing your feedback with us. We are happy that you enjoyed your stay, and we hope that you will return and become a regular guest of ours. We look forward to welcoming you back in the future. Yours sincerely, Vitor Veiga General Manager... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Beautiful old building, but it needs some serious help in house keeping. Dirty, dusty,dark rooms and hallways. The pool water was not blue, and furniture around it, were dusty and stained. A rooster woke us up at 4am. Dogs barking and a rumbling sound of a machinery outside all night long. The room air conditioner vents were black. Not impressed... More 

Helpful?
Thank Jovanio M
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Mr Jovanio, Thank you for choosing the Pestana Convento do Carmo Hotel, and for your feedback regarding your stay. We are sorry to read that your experience at our hotel did not meet your expectations. Our Department Heads have been informed, and the necessary improvement measures will be taken. Your comments are being analyzed, and the necessary improvement measures... More 

Minneapolis, Minnesota
Level Contributor
64 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed 3 nights in August. Upon entering, you won't believe how beautiful the hotel is. Public areas are stunning and well maintained. Check in was easy and front desk staff are excellent and speak English well. The room, on first glance, was great. Cool wooden floors, unique feel. Very clean. Then you start to notice some things: It feels... More 

Helpful?
Thank jcaulum
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Guest , Thank you for staying with us at the Pestana Convento do Carmo Hotel, and for taking the time to send us your valuable comments. Your opinion is of great importance to us, as it helps us to monitor our performance and improve our services. Experiences like those you described are not part of our company service standards.... More 

New York City, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This property is beautiful for its history and the staff is very nice, food is good but there was something stale about it. Lots of dust, the rooms weren't very well ventilated (sheets/pillows felt damp) and the rooms felt old. I think you are paying a little too much for an outdated room.

Helpful?
Thank sanguhoya
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Guest, We would like to thank you for staying with us at the Pestana Convento do Carmo Hotel, and for taking the time to send us your valuable comments. Your feedback is so important to us, in order to improve our service and product. We would like to inform that your comments will be shared with all the staff... More 

Beirut, Lebanon
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

While the hotel is impressive as it was a convent in the past, it is not well maintained, the rooms are pretty dark even during the day and the electrical lighting is inadequate, cleanliness is highly questionable (dust bunbies galore here and there), housekeeping staff very loud (shouting from one end to the other with no regard to whether guests... More 

Helpful?
Thank maya_aad
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Mrs Maya, Thank you for choosing the Pestana Convento do Carmo Hotel and for your comments regarding your stay. We are sorry to know about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations... More 

Rio de Janeiro, RJ
Level Contributor
159 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed 4 weeks ago

A beautiful convent, that was nicely adapted to become a luxury Hotel is now decadent & run down... linens were old, wines of card missing, service lousy, a bit dirty & service inexistent. Bad isolation, you hear everyone passing in the corridor. Its really a shame, because the convent is beautiful, located in the historic part of Salvador, but the... More 

Helpful?
Thank PhoenixSaoPaulo
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Guest, Firstly, we would like to thank you for choosing our Hotel as your destination, and for taking the time to share your comments with us. We are very sorry to know that your experience did not meet your expectations. Your comments are being analyzed, and the necessary improvement measures will be taken in order to offer our guests... More 

London
Level Contributor
176 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I know that this is an historic property and that therefore allowances have to be made but really their are no excuses for some of the drawbacks:- 1. Small dirty towels with holes in them; 2. Breakfast which was ordinary at best served by surly and unhelpful staff; 3. The room was so noisy (plumbing noises) we could not sleep.... More 

Helpful?
Thank mbgandco
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Guest, We thank you for choosing the Pestana Convento do Carmo Hotel and for the feedback regarding your last stay with us. We were very sorry to know that you experienced some inconveniences. In the meantime, your comments help us to identify and improve the mentioned deficiencies, and certainly we will focus on the necessary improvement measures. Looking forward... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 9, 2016 via mobile

We really enjoyed our stay here, but there were some things that needed attention. Common areas were great, breakfast quite good but waiters sooo slow... The rooms were nice but could be improved on and cleaned up earlier. The recepcionist made us feel very welcome as he was very niced and explained us extensively everything we had to know about... More 

Helpful?
Thank Héctor N
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Mr Hector, Firstly, we would like to take this opportunity to thank you for choosing the Pestana Convento do Carmo Hotel as your destination, and for sharing your opinions with us. We appreciate your comments, they are very important to us in order to improve the quality of our service and product. Once again, we thank you for your... More 

Des Moines, Iowa
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 9, 2016

I could have rated this one "very good" instead of excellent but the overall experience was simply amazing. The staff is very educated and helpful. The place used to be a convent turned into a hostel and it has been beautifully restored. Lovely bar but no restaurant though there are soem very good restaurants in walking distance. Also in walking... More 

Helpful?
Thank Billie T
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Guest, Thank you for your visit, and for your helpful review. We are glad to know that you enjoyed your stay with us, and appreciated your compliments regarding our property. We would like to inform that we have a new restaurant. A famous chef here in Salvador is now responsible for all the hotel food service. Thank you again... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room

Additional Information about Pestana Convento do Carmo

Address: Rua do Carmo 1 | Pelourinho, Salvador, State of Bahia 40301-380, Brazil
Location: Brazil > State of Bahia > Salvador
Price Range: $102 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Convento do Carmo 5*
Number of rooms: 79
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Also Known As:
Pestana Convento Do Carmo Hotel Salvador
Pestana Convento Do Carmo Salvador, Bahia, Brazil
Hotel Style:
#2 Family Hotel in Salvador
#2 Business Hotel in Salvador
#4 Romantic Hotel in Salvador
#10 Luxury Hotel in Salvador
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