One elevator working out of 3, this always taken up by staff. There are signs saying only 3 people in each elevator, I was inside with 2 guests, the elevator stopped and a worker got in, I pointed outbthe sign, the worker said thats for guests not them. I stayed here many years ago, a nice location, great pier and bar but insolent staff. On check out I had to pay 17 real, I had either 50 or 16, she took the 50 but said not enough change ange and gave me 32 back. This is indicative of the attitude here. Apart from that the place is tired.
Offered 6 rooms, all terrible. Take your pick from the following reasons I would never return here: The decor is depressing, it smells of cigarettes, dirty soft furnishings and other fumes, it has cockroaches, the lifts are dark, shaky and scary, the air conditioning is deafening, the bathrooms are very dirty and unsanitary, we needed a bucket to flush the toilet, they have no problem moping the floor around you as you eat in the restaurant but also to completely ignore you. Some of the staff tried to help us escape these problems by offering other rooms but they just go from bad to worse. I have the worst holiday photos of all the gross things I found in this hotel. It's a real horror show.
Our family of seven booked 3 rooms in this hotel. The youngest kid was 12 years old. The building itself needs repairs. The door locks were outdated and the safety vault didn’t work. The breakfast buffet was fresh and delicious. It is open until 10 am. The staff was friendly and helpful. The view from the terrace is beautiful. We loved the elevator that took us to the restaurant on the sea shore. You can swim in the sea but to do so must take a ladder and it is hard to go back up if not in good shape. No internet in the rooms unless you pay extra. WiFi free in the lobby. Close to Mercado Modelo and Pelourinho. I really hope the hotel improves the rooms. Not bad for the price. Don’t expect nothing fancy or modern.
I usually write reviews only when I am positive about something and I don’t like to destroy a business, but as the hotel staff and management were so indifferent, inflexible and did not comply with most of the things we had agreed upon, I did decide to write a review about our dissatisfying stay at this hotel. We stayed here with a group of 25 international guests from different parts of the world for a meeting of three days. Let me start with the positive points as to this hotel: - location - economic option in a rather expensive area Then, unfortunately: - beforehand I already received quite inflexible and unkind emails but I thought this was a matter of foreign language communication. - in general, the hotel is old, noisy (old air con machines that make the sound of an airplane.) - meeting room was not ready at 8 am in the morning, while we had to start our meeting at 9 am. The meeting rooms were opened late, very dirty, the management could not be contacted and staff was not helpful or moving at all. In the end we just went to another meeting room that was empty and clean and started preparing. I asked an employee to help me as I was dragging some fifty chairs to the back of the room. Though he agreed, he never came back. Staff is completely passive. - We booked an all inclusive package for our guests and we would have buffets for lunch. For a reason I don’t know, there was never a buffet and we all ate a la carte all days and had to pay accordingly. No meeting package seemed to be arranged, though this was requested and agreed. One night I had to wait over an hour for a pizza. No apologies, just an annoyed “just five minutes”. This while everyone else in the restaurant was being served and done with dinner. In general the food was very greasy yet tasteless or just salty. Chicken was dry, just topped with loads of cheese, ham and/or purée. We asked specifically not to put meat in the vegetable soup and green salad for a colleague who is vegetarian. We had checked whether that was possible. Meat was still added. The “vegetarian” option they brought back was the same dish with meat taken out, but some meat still remained in between, that’s how we knew. - At breakfast, it was just “not possible” to get a boiled egg, though fried eggs were served. Other colleagues had similar experiences of the “can’t-do” mentality of staff. - Internet quality was not very good, only in lobby and restaurant and down quite often. For internet in the room one had to pay. - my shower was cold every morning, other colleagues had brown water coming from the tap. - multiple colleagues got billed for more than they should have. In general, staff was not responsive or helpful.…
Hotel is in a good part of town, next to sea face, sea is bit rocky here, swimming in sea is not recommended. Boating is available, 2 pools are there for kids and adults. A nice restaurant on the sea shore, hotel is on s steep slope up which also has a restaurant but with limited menu. Rooms are good, choose sea facing for a great view across the bay.
We changed two rooms in our three night stay and there was no chance to get better. The hotel is well situated but the rooms looks like from a Vintage film, everything is old, broken and not working, bathroom have no hot water, had to change the room, doors are scratched etc. There s not wi-fi connections inside te rooms and the pay one is poor and does not arrive to the bed! There are giant noisy motors of air conditioner on the runway, working 24hours that makes looks like you are sleeping inside of a metallic industry. Workers have been always positive and tried to help but the place needs to be fixed.
Can't imagine how such a hotel could even be open. The whole thing is falling apart, bad pillows, bad towels, crappy bathroom. Food is terrible. Would never come back. No way this is a four star hotel.
This hotel was a good looking hotel a couple of years ago, but now it looks older and unkempt. Still you have a good located Hotel, with the beach and a lot of restaurant near you. In case you don't want to go out, you have the possibility to chill out at the 'MahiMahi'. That's a private pier, where you can jump in to the water. You'll also find a restaurant and a pool there. The breakfast is not the best, but also not the worst. For one or two days is enough, but longer you'll realize there is always the same thing. The room is spacious, the bed comfortable. I had a room to the street, and it wasn't so loud as a thought, but of course the upper rooms are better. We needed to leave our stuff there for one week, and they kept it save for us. For that we're very grateful! Instagram&Snapchat: @viajar_isgood…
I arrived at the hotel at 1am on a Friday night after a hard week travelling around Brazil and a long flight up to Salvador. The lady on reception was friendly enough, but when I got to my room it smelled as if there was a dead animal in the air conditioning system and the whole room was dirty, old and falling to pieces (the fridge door, for example, was rusty and the toilet seat was filthy). I asked for another room and was given one that was just as disgusting and dirty, but with an aircon fan that was buzzing so loudly I couldn't hear myself think. When I went to open the window instead, it was only connected by one hinge and I had to literally hold on to it to stop it falling 23 floors into the terrace below. Oh, and to get to the rooms you have to take a lift that hums, vibrates and shakes as if it's about to fail at any moment, and then walk down a dark corridor because the motion sensors for the lights don't work properly. For the first time in my life, I walked out of a hotel in the middle of the night, having already paid for the reservation (well my company did, actually) and went somewhere else. Seriously, DO NOT STAY HERE. …
Stayed 2 nights on a business trip. reception was unfriendly, uninterested. There is lots of personnel around in this Hotel, but they are apparently not well managed. I have never seen so many unfriendly, unskilled and uninterested staff around in a Hotel in Brazil. Not only the reception, but also in the restaurant, the run-down terrace restaurant near the bay, as well as house-keeping, ugh! Maintenance standard of the hotel in general and the room in particular is appaling. Breakfast was very poor, even for Brazilian standards. Dinner in the restaurant same story.., how to waste a nice piece of picanha.... The cable car to the terrace restaurant near the water was out of order and probably will be forever. There were 5 staff "working" there with only 2 tables occupied in the afternoon, but it took ages to get some attention to place an order. 1 star only, and that is only because i am in a good mood today. Never again!…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing