We recently stayed st this resort and were very very happy. The food was exceptional the hot bath wa spectacular. Rooms were clean and we loved the robes also I loved the high end shampoo and lotions the staff were extremely nice and the Chinese restaurant and staff were amazing😀😀 I ordered ice for my wine and it came extremely fast. I will definitely be back. We had an amazing stay here❤️❤️
This was supposed to be a week of skiing with the family (2 adults and 2 kids) as part of of longer Japan trip but we left after three drays. The hotel was supposed to be 4 star recommendation with half board and kids friendly. It also offered a choice of restaurants and is close to the slopes. So all sounded good. The location is ok and indeed close to the slopes. The Onsen (private and public) is ok. Parking is free and ample availability. These are the pretty much the only few positive points I can have. Here is a short summary of the bad things which left us leaving early (after a longer discussion that they wanted to charge us for the full stay): - Hotel is not at all international standard at all: very few people who speak English, very old rooms, poor very overall condition of the estate - The hotel is expensive but everything is still charged extra: e.g. the use of the pool is chargeable for hotel guest (!), half board is only for the buffet dinner which is overcrowded and everyday exactly the same food, even table tennis cost money - In spite of price, the hotel is old and outdated. The reception areas has gone through a recent renovation a few years back, but that is about it. - The rooms are a disaster. They are small, old, unkept, the Tatami Room which was supposed to house a family of 4 does not allow any luggage space and the Tatami area will be used for Futons for the kids. The furniture is run down and overall condition is poor. - The bathrooms are 1970s plastic shower cells similar to a camper, which do not even allow anyone to stand straight (floor to ceiling around 170cm). They are outdated, run down, super small and basically not usable. The hotel told me, I am supposed to use the common shower facilities at the Onsen and not the bathroom in the room? - The pool is old, under reno and completely run down. In summary, I can only warn to stay here. Overpriced and way below standard. I have attached a few picture to give you an impression.…
The hotel staff didn’t notify the bus terminal staff that the free shuttle would be cancelled and relocated to another place! A lot of hotel guests have been waiting for over 1.5 hours since 3:55pm till 5:15pm until some guests required at the info station. The info station staff had to call the hotel to realize they cancelled all the shuttles and relocated to another pick up place!! They should have sent staff to the bus station to inform the guests!!! Even after the guests have changed the location, the shuttle was further delayed... so guests had to wait for at least 2 hours while we saw shuttles from other hotels were going by to pick up their guests!!!!
Worst service ever experienced! Wasted 1.5hr waiting for the free shuttle from the bus terminal but they suddenly moved it to another location without any notification!!! The staff didn’t even inform us they might change location under heavy snowfall when we left the hotel like a few hours ago! Luckily that we asked the bus terminal staff n they called to the hotel! We had to travel to the other pick up location n wait to be picked up!
Kusatsu is the place to be if you want to enjoy skiing and onsen near Tokyo. This hotel doesn't have the best onsen but is very close to the skiing resort, and they have frequent shuttle service to the slope. I used their shuttle and drove too, either way is fine. The hotel is big, so don't expect very detailed attention. However, they do have different restaurants and cafe/bar so you won't have trouble finding what you want to eat. Food quality is good, not the mass production type.