Northern Quest Resort & Casino
100 N Hayford Rd, Airway Heights, WA 99001-9402
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About
#1 of 3 hotels in Airway Heights
Location
3.9
Cleanliness
4.7
Service
4.4
Value
4.1
Located just 10 minutes west of downtown Spokane, Northern Quest Resort & Casino is the only tribally-owned resort in the Inland Northwest to be awarded both the AAA Four Diamond Award and the Forbes Travel Guide Four-Star rating. Northern Quest welcomes visitors with a contemporary urban setting and 250 luxurious guest rooms and suites. Be pampered in the upscale La Rive Spa, one of only three Forbes Travel Guide Four-Star rated spas in Washington State. Satisfy your hunger at one more than a dozen restaurants and lounges offering everything from burgers to fine dining, including the AAA Four Diamond Masselow’s Steakhouse, the only Four Diamond restaurant in Eastern Washington. Cheer on your favorite team with the largest LED HDTV screen (measuring 30 X 10 feet) east of the Cascades. Try your luck with true Las Vegas-style gaming, enjoy world-class entertainment and bring the whole family! Kids will love Kids Quest and Cyber Quest, our new children’s entertainment center and state-of-the-art arcade. Or check out the latest trend in movie theaters at M&D, a movie and dinner theater featuring new release movies and fantastic dining options before, during or after your movie. At Northern Quest, you'll find great food, entertainment and fun for everyone!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Indoor play area for children
Children Activities (Kid / Family Friendly)
Valet parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Highchairs available
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Location
63Somewhat walkable
Grade: 63 out of 100
70Restaurantswithin 5 miles
10Attractionswithin 5 miles
100 N Hayford Rd, Airway Heights, WA 99001-9402
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I noticed in my last visit to Northern Quest, they changed their procedures on how all their Blackjack dealers play. Whereas they appeared to have stopped the traditional way of keeping the same hold card down every time they deal their hands. In that visit, their dealers placed both of their cards face down and then separated them apart side by side. By appearance the dealers were studying which card they will flip over. I've never witnessed dealers (in any casino) studying, touching or feeling both of their cards while both cards are face down while those cards were separated side by side of each other, while the dealer taking extra time to decide which card they decide to flip over. I saw seasoned dealers taking about 2 to 3 seconds to decide which card they to flip over and which card to leave face down, while other dealers (in some cases) taking more than 5 seconds to decide which card to expose while touching or feeling both cards at the same time. The win rate for the house shifted even more in their favor than any other time I visited since I began playing blackjack at Northern Quest. I have stopped playing Blackjack there and never intend to play there again, with the exception of sports wagering and dinner. Not sure if the noticeable markings in the back of each card makes a difference, (or something else) which may be construed as preventing players from cheating, however the players are never allowed to touch their cards. However, the random hold card selections by the dealers, often times gave the house more advantages as it appeared the card they choose to flip over, effected players decision to hold or take another card. I can see how some players may have the impression that the house is cheating, whether there are or are not cheating.…
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Date of stay: January 2023Trip type: Traveled with friends
Value
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Real nice facility. Had to level out a bit, but nothing difficult. Sites are spaced decently, and the pull-throughs are quite long for big rigs/vehicles. I only interacted with the front desk registration staff, and they were helpful and efficient. They have a TON of rules/regulations, but nothing outlandish. It is gated, and you are given a code to enter/exit after hours. During regular business hours, you can get a shuttle to the casino (if that's your gig). I'm no gambler, so I can't offer specific info other than they have the service. Their covered common areas are nice, with several BBQ grills available. Clean restrooms and showers. We would certainly stay here again. It was a nice little Mom & Dad overnighter...
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded 2 weeks ago
Thank you for staying with us at our RV Resort and sharing such great feedback. We are happy to hear that you had a good experience. We hope you will visit us again very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are nice. The problem is the check in. We arrived at 215pm to see if our room was ready. The front desk person had me sign many forms about no smoking, check out time, pets, $50 deposit all to get to the part where the room wasn't ready. Np problem. Check in is at 4pm. I asked him when the room would be ready. 4pm was check in. Yes I know that. Could they test me when my room was ready. No. How would I know when the room would be ready? You can just come back and stand in line and we'll let you know. So we left for about an hour and came back at 315. Another person "helped" us and said the room wasn't ready, check in was at 4. Yes, I know that. She said that it might be ready by 430 maybe 5pm. I said but the check in is at 4pm. Makes no difference to her. It's ready when it's ready. And how will I know when it's ready? Stand in line yet again and keep asking. Not just at 4pm but keep coming up because it won't be ready. The front desk staff is like talking to robots. They make no sense. And couldn't care less about customer service. Neither does front desk management. They sent me a survey after the stay. I listed these problems and before 4pm the manager responded, said sorry and basically too bad. This is really too bad because the rooms are really nice. Oh well. Common sense does not prevail at this front desk.…
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Get ready to be very patient.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded 4 weeks ago
Hi Jeff! Thank you for staying with us and sharing your feedback. We are very sorry to hear that your check in process was frustrating. Our intent is to be helpful and answer questions during this process, and it sounds like we fell short in that area. We appreciate you sharing this feedback and we will certainly use this for further improvement in this area. We hope you will continue to be our guest and find all your future visits fully enjoyable.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible hotel and service. We stayed for 3 nights and no one cleaned out from at all!! Asked the front desk for water to drink and the reception gentleman made a face and gave us attitude. Called for room service, no room service ok but they gave us attitude too! Don’t stay here!!
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: No housekeeping. No one cleaned our room in 3 days
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded Mar 28, 2023
Thank you for being our guest and sharing your feedback. We currently have not brought back turn down service and room service to our resort since covid. Our priority is to keep all guests safe. We apologize for any inconvenience this may have caused you during your stay. We hope to return to normal very soon. Thank you for your patience. We hope you will continue to be our guest and find all your future visits fully enjoyable.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Two issues - I've come multiple times to try out the new bar - Highball. It's supposed to be a speakeasy type of place. I wouldn't know because both times I've tried to go it's been a fail. They aren't open all days of the week and the app doesn't reflect that. I called to confirm they'd be open tonight when I was I town. I got here and it's closed for a private function. Dinner at Epic Sports bar was literally the worst meal I've tried. The first try was a hummus,veggie flatbread. Stale, No flavor, inconsistent hummus on the bread so the huge chunks of veg wouldn't stay on. Second attempt was Indian Flatbread. The bread was good - the taco meat was seriously hot as F. My drink was good except for the dried out hunk of lime that I tried to squeeze into my gin. My server was great - so there's that.…
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded Feb 27, 2023
Thank you for being our guest! Please let us know if you'd be willing to share more details or speak with us directly about your experience. You can reach us, the Kalispel Hospitality Team, at kalispelhospitality@northernquest.com or (509) 481-6902.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Never can get service while playing slots and if you do it takes forever if your even still there when they do finally come and I’ve never won anything at this casino very unfair with how they payout worst casino I’ve ever been to
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Date of stay: October 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded Feb 27, 2023
Thank you for visiting us and sharing such great feedback. We are sorry to hear you did not have any luck on the gaming floor, though we do want to assure you everyone has a chance to win. Gaming is a fun aspect of our property, and we hope you will return as our guest and continue to enjoy your visits with us here at Northern Quest Resort & Casino.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible service, no room service, which was not disclosed when we paid $400 for a suite. And the Mgmt team is unresponsive when you request assistance with issues. Hugh rip off, room was a $150 room that included bad service for $400
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded Feb 27, 2023
Thank you for being our guest and sharing feedback about your visit! We always appreciate hearing from our guests and truly value all feedback as a tool for our improvement.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amenities and all are ok, dining options are ok, but there was not a lot of room. Availability on the tables was pretty good and the dealers and put bosses very professional. Issue . Paying $7 a drink when you are dropping $$$$ on the table is just silly. Not saying this is Vegas but I can drive to Spokane, fly to Vegas, stay in a hotel, gamble, eat and stay for less than can stay at Northquest. In fact in the future that’s what I may do. What a disappointment. Staff were very good in general.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded Feb 28, 2023
Thank you for visiting us and sharing your feedback. We are sorry to hear that you were unhappy with your experience. We truly value all guest feedback and use it as a tool for our improvement.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We parked in the RV park for 4 nights in early July. We found the interior roads easy to navigate and each site had a nice concrete pad and a patch of green grass next to it. Our pull through site was plenty long enough and wide enough for our 40ft fifth wheel. It was hot when we were there and unfortunately the park is quite new and the trees are not yet big enough to provide shade. While the park was nice, it was pricey! What ever happened to casinos with inexpensive RV parking. At over $75 a night this is not a bargain. They do offer a 15% discount for players card holders and they give points, but no one mentioned this at check in. When we got our card the second day at the casino, we learned of the discount. So we went into the office and asked for an adjustment. We were told they could only adjust for the nights we hadn’t stayed yet. They couldn’t adjust the first 2 nights. Really? Why not? Wouldn’t that be good customer service? And by the amount of new construction, they obviously aren’t suffering financially. Anyway, the location, while convenient to the casino (they offer a shuttle), restaurants, a convenience store, and a movie theater, it is not very quiet. There is a busy road nearby as well as air traffic at times. Unfortunately there isn’t much to pick from in this area when we are heading back to the Seattle/Tacoma area. So we will probably stop here again for a day or two when passing through, but this time I’ll at least be prepared and get the discount. Also, they are super picky about early check in and there check in time is 1:00. It would have worked better for us to come in a little early and we called and were told we couldn’t check in until 1:00. Also there was a man arguing with the desk about the fact he was pulling out late and was going to be charged an entire extra day as it was just minutes after 2 o’clock. Be aware of there check in and check out times and policies. Most places are much more flexible and while many charge for late check out it isn’t usually an entire extra night. As for the casino, good food in the Asian restaurant but tight casino slots.…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Noisiest RV park I have ever stayed in. Sandwiched between Spokane Intl Airport and Fairchild AFB, constant overhead big jets, day and night. Road in front is main road, constant truck and construction traffic, plus noisy commuters, cars and motorcycles. Dog park near our area was constant barking. Sprinklers run every night and leave water spots on RV and truck. High crime area, always a siren going by. Railroad is close and trains are always honking. The pool was closed due to "unhealthy due to smoke decided by management" but it was healthy enough for us to stay in the RV Park. Public toilet room was out of toilet paper. Worst RV park I have ever visited, would not stay here again if it was free.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
$197 - $285 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
northern quest hotel airway heights, northern quest resort and casino
LOCATION
United StatesWashingtonAirway Heights
NUMBER OF ROOMS
250
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Frequently Asked Questions about Northern Quest Resort & Casino
Which popular attractions are close to Northern Quest Resort & Casino?
Nearby attractions include Riverside State Park - Bowl and Pitcher (4.2 miles), John A. Finch Arboretum (4.8 miles), and Northern Quest Casino (0.03 miles).
What are some of the property amenities at Northern Quest Resort & Casino?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Northern Quest Resort & Casino?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Northern Quest Resort & Casino?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Northern Quest Resort & Casino?
Yes, free parking, a parking garage, and street parking are available to guests.
What are some restaurants close to Northern Quest Resort & Casino?
Conveniently located restaurants include Rusty Moose, Remington’s Restaurant & Lounge, and Masselow's Steakhouse.
Are there opportunities to exercise at Northern Quest Resort & Casino?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Northern Quest Resort & Casino have an airport shuttle?
Yes, Northern Quest Resort & Casino offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Northern Quest Resort & Casino have airport transportation?
Yes, Northern Quest Resort & Casino offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Northern Quest Resort & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Northern Quest Resort & Casino offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.