Northern Quest Resort & Casino
100 N Hayford Rd, Airway Heights, WA 99001-9402
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About
#1 of 6 hotels in Airway Heights
Location
3.9
Cleanliness
4.7
Service
4.4
Value
4.1
This property has identified as Indigenous-owned.
Tripadvisor does not verify the accuracy of this information.
Located just 10 minutes west of downtown Spokane, Northern Quest Resort & Casino is the only tribally-owned resort in the Inland Northwest to be awarded both the AAA Four Diamond Award and the Forbes Travel Guide Four-Star rating. Northern Quest welcomes visitors with a contemporary urban setting and 250 luxurious guest rooms and suites. Be pampered in the upscale La Rive Spa, one of only three Forbes Travel Guide Four-Star rated spas in Washington State. Satisfy your hunger at one more than a dozen restaurants and lounges offering everything from burgers to fine dining, including the AAA Four Diamond Masselow’s Steakhouse, the only Four Diamond restaurant in Eastern Washington. Cheer on your favorite team with the largest LED HDTV screen (measuring 30 X 10 feet) east of the Cascades. Try your luck with true Las Vegas-style gaming, enjoy world-class entertainment and bring the whole family! Kids will love Kids Quest and Cyber Quest, our new children’s entertainment center and state-of-the-art arcade. Or check out the latest trend in movie theaters at M&D, a movie and dinner theater featuring new release movies and fantastic dining options before, during or after your movie. At Northern Quest, you'll find great food, entertainment and fun for everyone!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Indoor play area for children
Children Activities (Kid / Family Friendly)
Valet parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Highchairs available
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English
Location
100 N Hayford Rd, Airway Heights, WA 99001-9402
Northern Quest Resort & Casino
Getting there
Somewhat walkable
Grade: 63 out of 100
63
Spokane Intl Airport
3 mi•
See all flights
Rental Cars
10 Restaurants
within 0.75 miles
562Reviews24Q+A100Room tips
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I have been coming to this Hotel Casino for years. I spend thousands at this resort, got engaged there, we spend our anniversary there yearly and I also have 12 staff members I bring to the Hotel yearly for concerts, gambling and fun but unfortunately a woman staff member in the club absolutely ruined our experience and made me strongly consider going elsewhere from now on. First of all I want to say that I am a business owner in the hospitality sector and know the importance of Customer Service. My daughter just turned 21 so I booked a girls trip for 3 of us to Northern quest to see the MMA fights, gamble, dance and have some fun. It is about a 3 hour drive for us each way so it takes effort and planning for these trips. We went to the club and my daughter in law (24 years old) had a couple drinks too many. I had a lady come to my table and ask to speak to me outside of the club. She informed me that all 3 of us were kicked out and banned from the Casino floor for 12 hours. All 3 of us banned for 12 hours, wow, quite the consequence for doing absolutely nothing wrong! She had security escort us out. I did absolutely nothing wrong and was still punished. We had numerous people follow us out and ask what we did wrong. We had people we met offer to take us over to Tribe Casino down the road but we declined and just decided to grab some neon pizza and head to the room. This lady who spoke to me was rude, had no customer service skills and literally ruined our trip. I could have put my daughter to bed, come back down for some poker or slots, blackjack ect. Banning all in our group was ABSOLUTELY unnecessary. At that point we had not even done any gambling yet and this was night one out of 2. When your only there for 2 nights, banning all 3 of us from the Casino floor takes a big chunk of our limited time spent at the resort. We woke up and the 12 hours had not passed so if we wanted to gamble etc we were forced to go find somewhere else. We checked out that Casino down the road which had been mentioned the previous night and had breakfast, some $2 beers, gambled, and really enjoyed ourselves. I just may have found our new favourite spot! The customer service there was exceptional, we all signed up for players cards and were given free play and treated wonderfully by all staff we encountered. We did a tour and had staff show us the concert area which was awesome! They are building a hotel which will be finished by the time we make our next trip to the area. I know as a business owner how important it is to treat customers fairly and this did absolutely not happen at Northern Quest with this individual employee. I spoke to a hotel manager regarding our experience and she was lovely, understanding but it was not her division. She referred me to hospitality. I do have to say that the Valet is great, the rooms are clean and hotel staff are always kind and accommodating. We were going to go back to the club the following night after the fights and after our husbands showed up, but there was that employee again so I was not spending a second of our time there and another staff member informed me she would be moving to a different position in the Casino in the following weeks. Thanks for the warning as I will not be returning for a long time due to this individual as that is where we spend the majority of our time is the Casino. We then just killed time as our group had the top swing area reserved which was a blast and would highly recommend. You can make reservations for that online. There was a certain waitress in Epic (Top Swing) who provided absolutely exceptional customer service and I wish I wrote down her name as she deserves recognition and was manager material. Thank you for making our night! My husband and I then gambled all evening as we usually do. Would I recommend going to Northern Quest? Yes I do, but for me, this experience left a very, very bad mark but opened my eyes to another option not far down the road. So thank you to her for that :) Best Regards …
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded 1 week ago
Thank you for being our guest and sharing your feedback. As a property, our Core Purpose is to Make People Feel Special, and we are sorry to hear this was not your experience. We hope you will give us another chance to change your impression of us and prove we are committed to a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the cottage, which was nice. Very plain and simple.the bed was really comfortable! Since it's a "tiny house" the layout is kind of awkward, you have to go through the bathroom to get to the bedroom. The tiny house was pretty far from everything and it was extremely cold outside. They have golf carts to get around, but they are $50 extra(until recently they were complementary) My friend is a very frequent customer at the casino, she spends a lot of money there,so they give her vouchers for a free room with $50 deposit. When we checked in we asked if we could please check out 12 instead of 11, the employee at the desk said yes and it wouldn't cost extra. But they charged us $20 more. After we checked out we were told we will not only not get our $100 deposit but will be charged $250 for "smoking in the room" We did not smoke in the room! Didn't even have a ciggy butt in the room.its incredibly frustrating since the casino smells like cigarettes heavily and if you spend a couple hours in there your clothes will smell like smoke when you go back to your room.…
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Don't stay in the tiny houses, stay in the main hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded 1 week ago
Thank you for being our guest! Please let us know if you'd be willing to share more details or speak with us directly about your experience. You can reach us, the Kalispel Hospitality Team, at kalispelhospitality@northernquest.com or (509) 481-6902.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a hard time when I was staying there I did not really enjoy it because I was bored it really didn't have much to do there when I had no fun and it wasn't all my birthday so I wasn't really enjoying it
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Date of stay: October 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded 4 weeks ago
Thank you for being our guest and sharing your feedback. We are very sorry to hear that you did not enjoy your experience with us. We hope your next visit provides much to do and a fun time. We appreciate you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel does not disappoint. The staff are friendly and very professional. The rooms are extremely comfortable and the pool and hot tub are is so relaxing! I used the valet and shuttle service to the airport and it was super smooth. Can’t wait to go back!!!
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Date of stay: September 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded Sep 21, 2023
Thank you for being our guest and sharing the amazing review. We appreciate you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A gorgeous hotel-comfortable bed, huge bathroom that was sparkling clean, and attractive decor throughout. All staff I came in contact with - front desk, housekeeping, food service, event assistance, spa staff, airport shuttle van- were personable and professional. I stayed in the River Tower and had a great view of the concert venue from my room, which could be fun for a show!
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded Sep 19, 2023
Thank you for being our guest and sharing this amazing review of our resort. We are excited to hear that you enjoyed the experience with us. We you will stay with us again very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The only concern we had was when two hotel employees came to our room and ordered us out into the hallway while they "turned down" our beds. With the door open, we watched as they did what they said they were going to do, but they also checked the windows then looked down on the outdoor concert venue. When questioned by myself, they told me that the real reason they were in our room was to look for any cameras that were set up and filming an outdor concert below. They stated that they were ordered to lie to all the guests that had rooms overlooking the venue and to enter the rooms under the guise of turning down the beds. Everything else about this hotel was wonderful, but employees should never be directed to blatantly lie to customers. Honesty is the best policy!
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded Sep 18, 2023
Hi Gary! Thank you for staying with us and sharing your feedback. We would love to speak to you directly about this issue. You can contact us at 509-481-6902.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place looks nice but is poorly operated, it more concerned about just pushing people through and it image instead of taking car of customers concerns. We had room 662 and you could here people talking perfectly through the vents and it kept us up till 2am. We phoned front desk 2 times and no one ever came to check as they said they would do, then when asked to change rooms it was like we were inconvenience them which is the worst business decision to make from a PR stand point. So stay away from this place as obviously the construction was not properly done when it comes to sound proofing. Also the Casino machines don't pay out very much unlike Vegas, they are just trying to be like Vegas but not even close.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Don't pay full price this place is not worth the money they are asking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded Aug 28, 2023
Thank you for staying with us and sharing your feedback regarding our resort and casino. We are sorry to hear that you were unhappy with your experience. We truly value all guest feedback and use it as a tool for our improvement.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AWFUL AWFUL AWFUL!!! Dealers and floor bosses are idiots! They would rather watch the screen above their head then do their job! Nobody pays out correctly either! Too many drunks at the table and lots of homeless asking for money!
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Date of stay: August 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded Aug 28, 2023
Thank you for gaming with us and sharing your feedback. We are always listening to our guests to find ways to improve. We hope you will give us another chance to change your impression of us and prove that we are committed to a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible pub food. Ordered Beef Dip sandwich. Beef off a pre bought roast heated and served, Awfull. Burger meat was underdone, pink never asked how I would it. Complained to server got “sorry you were unhappy”
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded Aug 8, 2023
Thank you for dining with us! Please let us know if you'd be willing to share more details or speak with us directly about your experience. You can reach us, the Kalispel Hospitality Team, at kalispelhospitality@northernquest.com or (509) 481-6902.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The perfect glamping rv spot. Has huge pull through spots. Beautiful landscaping. We had a propane fire pit. Huge pool Pet area is broken into 2 grassy fenced areas. Laundry room and bathrooms are clean You need to use app or card for laundry will not take cash. Shuttle to casino
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Stay more than a night!! Beautiful peaceful place. All sites a large both the pull throughs...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Meisha Grosshuesch, Owner at Northern Quest Resort & Casino
Responded Aug 8, 2023
Thank you for being our guest at our RV Resort and sharing such wonderful feedback. We are happy to hear that you enjoyed your experience with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Airway Heights area.
PRICE RANGE
$197 - $274 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
northern quest hotel airway heights, northern quest resort and casino
LOCATION
United StatesWashingtonAirway Heights
NUMBER OF ROOMS
250
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Claim Your ListingNORTHERN QUEST RESORT & CASINO - Updated 2023 Prices & Hotel Reviews (Airway Heights, WA)
Frequently Asked Questions about Northern Quest Resort & Casino
Which popular attractions are close to Northern Quest Resort & Casino?
Nearby attractions include Northern Quest Casino (0.03 miles), Spokane County Raceway (0.4 miles), and Movie and Dinner (0.2 miles).
What are some of the property amenities at Northern Quest Resort & Casino?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Northern Quest Resort & Casino?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Northern Quest Resort & Casino?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Northern Quest Resort & Casino?
Yes, free parking, a parking garage, and street parking are available to guests.
What are some restaurants close to Northern Quest Resort & Casino?
Conveniently located restaurants include Masselow's Steakhouse, Fatburger, and Epic.
Are there opportunities to exercise at Northern Quest Resort & Casino?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Northern Quest Resort & Casino have an airport shuttle?
Yes, Northern Quest Resort & Casino offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Northern Quest Resort & Casino have airport transportation?
Yes, Northern Quest Resort & Casino offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Northern Quest Resort & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Northern Quest Resort & Casino offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.