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Aloft Dulles Airport North

3.0 of 5
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22390 Flagstaff Plaza, Ashburn, VA 20148
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Aloft Dulles Airport North
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485 Reviews from our TripAdvisor Community

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Seoul
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

This is a perfect stopover hotel. Call when you land and they pick you up for free. Cool lobby with lots of comfortable seating and a bar and pool table. Strong wifi. Small pool and gym that are clean and well maintained. Big room and nice amenities. Would definitely stay again. Only drawback is the location if you wanted anything... More 

Helpful?
Thank Jennifer G
Northern Illinois
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

To be fair the staff was very courteous and the room and common areas were generally clean. Due to a cancelled flight I booked a room for a few hours of sleep as this was the only hotel at which I could find a room. But I did not care for the atmosphere / style of the hotel at all.... More 

Helpful?
Thank bclarke292
Anthony P, Manager at Aloft Dulles Airport North, responded to this review

Thank you for your feedback. We are in the process of replacing all the carpeting in the guest rooms. We understand that our style isn't for everyone. I was happy to hear that the staff met your expectations. More 

Detroit, Michigan
Level Contributor
127 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

NEWer, clean, well appointed hotel. Aloft hotels don't have fully equipped kitchen's but there is a good bar and a cafe with munchies / sandwiches, etc. You can also get Pizza delivered. Gas station next door has good coffee, selection of beer and wine, snacks.

Helpful?
Thank MeaganD2
Washington DC, District of Columbia
Level Contributor
140 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a business trip as I thought it was convenient for business, but it was not. Not the hotel fault. There is a lot of traffic on Loudoun County Parkway doing the morning. The expensive toll road was also backed up the entire week. If you need to use their computer or printer, this is not the right... More 

Helpful?
Thank CharleneEsawTravels
Frederick, MD
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this property last month and had a great experience, so we rebooked for this trip out of Dulles. Unfortunately, this second visit was NOT good. We checked in late and received poor customer service from the front desk. Our room smelled like someone had dropped a bottle of perfume on the floor, the alarm clock was missing... More 

Helpful?
Thank ahaddaway
Anthony P, Manager at Aloft Dulles Airport North, responded to this review

Thank you for your feedback. I apologize for the issues that you had during your most recent stay. Considering your previous stay went well, I hope that you will give us an opportunity to show that this was an isolated incident. In regards to the car battery, we have instructed our staff to direct those requests to our sister property... More 

Bowie, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 3, 2016

The hotel is clean and the furnishings are trendy. We loved the shower. The price was also reasonable. The customer service, however, needs attention. Twice I approached the desk (there was always only one staff person there) and the woman behind the desk finished lengthy phone conversations without even acknowledging my presence. The second time she stayed on the phone... More 

Helpful?
1 Thank Summer P
Anthony P, Manager at Aloft Dulles Airport North, responded to this review

Thank you for your feedback. I am working closely with the front desk staff to improve our customer service and make sure that all of our guests receive the level of professional courtesy and service that they expect from a Starwood property. More 

Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 3, 2016

I stayed here under their stay and park rate where you can park your car at the hotel while you go on travel. I was told that when I arrive back at the airport, I need to go to a specific outdoor shuttle stop first before calling the hotel for a pick-up. I followed their instructions. I didn't call them... More 

Helpful?
1 Thank JeffT1
Anthony P, Manager at Aloft Dulles Airport North, responded to this review

Thank you for your feedback. I apologize if you were misinformed. We normally do not ask guests to wait to contact us from the pickup location, we just ask that guests not call us until they are ready for pickup. The airport does not allow shuttles to wait at the pickup location, so we try to ensure that the shuttle... More 

San Antonio, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 2, 2016 via mobile

For the price we paid, we were really satisfied with our stay at Aloft. It's not a fancy Sheraton or Marriott, the room was more like. Trendy, hipster dorm room. The staff were all very pleasant, and their snack area for purchase was trendy & fully stocked. Our stay was quiet & peaceful. We would stay again.

Helpful?
Thank Ellen E
Anthony P, Manager at Aloft Dulles Airport North, responded to this review

Thank you for your feedback, we look forward to seeing you again on your next visit! More 

Toronto, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 30, 2015 via mobile

We had a couple of minor hotel issues and the staff were super duper responsive each time. My kids loved the look and feel of the hotel - it was funky fresh according to them! Comfortable beds, and spacious rooms.

Helpful?
Thank Catherine C
Anthony P, Manager at Aloft Dulles Airport North, responded to this review

Thank you for your feedback! We look forward to seeing you again in 2016! More 

Washington DC, District of Columbia
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 28, 2015

First stay in an Aloft and it is like someone did a focus group for millennials and made a hotel based on that. It feels like a college dorm stripped of any kind of personality by a corporate sameness. Fridge was very loud, so I unplugged it. Room was not dirty, but it was obvious that the room was very... More 

Helpful?
Thank ENOTTY
Anthony P, Manager at Aloft Dulles Airport North, responded to this review

Thank you for your review. We look forward to seeing you again! More 

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