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Sheraton Pentagon City Hotel

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Sheraton Pentagon City Hotel
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1,131 Reviews from our TripAdvisor Community

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Showing 1,061: English reviews
Memphis, Tennessee
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Guli was the front desk clerk who checked us in and she was excellent - very pleasant, professional and informative without us having to play 20 questions. She made us feel that our decision to stay at this hotel was very much appreciated. We were in an executive suite and it was huge (both rooms). The bed was very comfortable... More 

Helpful?
Thank jg1685
Tony G, Manager at Sheraton Pentagon City Hotel, responded to this review

Thank you for the taking the time to review our hotel! Your comments are very important to us and allow us to continuously improve our product and service. We are happy to hear that you found Guli very pleasant and informative, and we are also thrilled to hear that you liked the view to your room. However, please accept my... More 

Madison, Wisconsin
Level Contributor
5 reviews
1 of 5 stars Reviewed 5 days ago NEW

The number one thing that I needed from this Sheraton Hotel is a good night's sleep and they could not provide that on the eve of my son's graduation. I am not sure which is worse: dealing with the inconvenience of no sleep or no anything from the hotel OR calling and trying to discuss with the BRAND, Sheraton and... More 

Helpful?
Thank sharon b
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

I thought that I would invest some time to properly summarize our experience at this hotel. But then on second thought I realized that it would be moot and not worth the effort. I feel this way because it's evident to me that customer feedback doesn't resonate with the executive management team at this hotel....I'm an SPG member and this... More 

Helpful?
Thank iharrill
Tony G, Manager at Sheraton Pentagon City Hotel, responded to this review

Thank you for bringing your insights to my attention. Please rest assured that we sincerely value guest feedback as it helps us to identify areas of greater opportunity. We regularly meet with our team to go over guest reviews and I can assure you that we have made many improvements based solely on guest feedback. After all, we are here... More 

Melbourne, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

The room is clean and well presented but the phone doesn't work and the picture on the TV is so distorted that it can't be watched. Internet is free in the lobby but $13 per day in the room and the little bottles of shampoo are provided only on the first of a three night stay - not replenished once... More 

Helpful?
Thank sbeeee
Tony G, Manager at Sheraton Pentagon City Hotel, responded to this review

Thank you for the taking the time to review our hotel! Your comment is very important to us and allow us to continuously improve our product and service. We are sorry to hear that your phone did not work and your TV was distorted. We alerted our engineering team and to correct these issues as soon as possible so other... More 

Alexandria, Virginia
Level Contributor
191 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Attended a professional meeting at this hotel and, while I did not stay in one of the rooms, I did park in the facility, eat in the restaurant, and attend meetings in several of the meeting rooms. The hotel, while technically in the Pentagon City region, is in fact isolated and difficult to get to, with little immediately surrounding the... More 

Helpful?
Thank DJR610
Tony G, Manager at Sheraton Pentagon City Hotel, responded to this review

Thank you for letting us know about your stay! We are sorry to hear that we did not exceed your expectations while staying with us. What you describe is not like our hospitable team members or our product. Please know that we welcome the opportunity to address anything that is going wrong prior to your departure, as we strive to... More 

Hendersonville, Tennessee
Level Contributor
95 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I had a nice couple of nights at the Pentagon City Sheraton. I was in DC during a very busy week and a suite at this hotel was the only room I could find. The staff wasn't particularly friendly, but they were fine. The room furnishings were a little dated, but the rooms in the suite were huge and the... More 

Helpful?
1 Thank MartinBlank94
West Columbia, South Carolina
Level Contributor
128 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Always our favorite place in Pentagon City,great views of Pentagon, Washington monument and Capitol. Great bar/restaurant, good gym,pool,club lounge with wonderful view and excellent shuttle service to mall and metro.Special thanks to Ashton at front desk who helped make our anniversary special with a great upgrade.Thanks again Ashton !

Helpful?
Thank DArdofSC
MDaddonaHEI, Guest Relations Manager at Sheraton Pentagon City Hotel, responded to this review

Please allow me to wish you a very happy Anniversary and thank you for this review. We love hearing stories such as yours and look forward to sharing your comments with the team, especially Ashton! We all look forward to our next opportunity to welcome you back - hopefully sooner than your next anniversary! More 

Richardson, Texas
Level Contributor
51 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I attended an annual military reunion the weekend after Labor Day, which for this year was located in the Sheraton Pentagon City hotel. This hotel was an excellent choice for this type of event. The hotel staff is friendly and helpful, the rooms were very comfortable (I paid a little extra and got the city view, which was beautiful, however... More 

Helpful?
Thank bfitworld
Racine, Wisconsin
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here over labor day, and unfortunately there was some type of India convention going on which caused havoc. Our room was on the 12th floor, and every night kids were running amok starting at 9 or 10 and going off and on until 2 or 3am. We called security the second and third nights, and it seemed to... More 

Helpful?
Thank R G
Tony G, Manager at Sheraton Pentagon City Hotel, responded to this review

Thank you for your most recent stay with us and for taking the time to let us know about your experience. We are sorry to hear that you were not happy with our Sheraton Signature Bed. We also wanted to apologize for the noise at the hotel because of the convention we had at the hotel. Please know that our... More 

Penrith, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I suppose the main reason I'm giving a 5 star rating is because of the experience had on our last night. My partner and I were lucky enough to have been given complimentary club access which we used each night and morning on our 3 night stay. Fantastic views of the pentagon and surrounds and a really chilled atmosphere. On... More 

Helpful?
Thank Dan B
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy familiar comforts and a warm welcome at the Sheraton National Hotel. With the Reagan National Airport, Metro Rail Station, downtown Washington D.C., and the Pentagon all just minutes away. ... more   less 

Additional Information about Sheraton Pentagon City Hotel

Address: 900 S Orme St, Arlington, VA 22204-4520 (Formerly Sheraton National Hotel)
Location: United States > Virginia > Arlington
Price Range: $107 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pentagon City Hotel 3.5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Sheraton Arlington
Arlington Sheraton
Hotel Style:
#8 Green Hotel in Arlington
#21 Romantic Hotel in Arlington
#29 Business Hotel in Arlington
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