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Sheraton Pentagon City Hotel

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Sheraton Pentagon City Hotel
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1,105 Reviews from our TripAdvisor Community

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Showing 1,040: English reviews
Kutztown, Pennsylvania
Level Contributor
1,831 reviews
201 hotel reviews
common_n_hotel_reviews_1bd8 1,819 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This 400 room hotel was a pleasant surprise. We used Groupon for a great deal of $151 for two nights including tax with free wifi and parking. We asked for a top floor with a view of the river and got a great room on the 12th floor (preferred customer floor) with access to the 14th floor lounge with its... More 

Helpful?
Thank Pnemiller
Level Contributor
154 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The rooms are run down. Room service didn't answer the phone. The view of the Pentagon is cool, but not enough for me to ever stay there again. The restaurant food was better than expected, but under-staffed and slow every time we were there. Large groups of teens made for some noise, but nothing terrible. Not a good location. They... More 

Helpful?
Thank Michele K
Tony G, Manager at Sheraton Pentagon City Hotel, responded to this review

Thank you for sharing your comments, and we’re so concerned to hear that you were unhappy with your stay. Please know that our team is always available during your stay to address anything that is going wrong. We hope you will consider giving us another chance in the future to provide a more positive experience. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

If you're familiar with this hotel chain it's like any other Sheraton. Price was good and close to attractions. Clean rooms, nice layout. My issues is lack of free breakfast. Continental was $13 & full breakfast was $15 per person if I recall. You also pay $15 for parking. For a family of 4, that's an extra $60 day for... More 

Helpful?
Thank Mr. K
Tony G, Manager at Sheraton Pentagon City Hotel, responded to this review

Thank you for taking the time to review your experience with us. We are sorry you were unhappy with the cost of our parking rate and breakfast price. It is true that like many other hotels, we request a fee for breakfast and parking, but we do ensure that these prices are listed during the booking process for our guests’... More 

Worcester, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago via mobile

We missed our connection at DCA and had to stay overnight. We quickly booked the Sheraton at a great rate. The staff was pleasant and prepared for our arrival. The room was clean, the beds were comfortable, and the bar was open until 1AM. There was a complimentary shuttle to bring us back to the airport at 7:30AM

Helpful?
Thank Jeremy B
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Horrible service at the restaurant and front desk we sat in the bar restaurant for about 15 minutes until I went to find someone otherwise the rooms were very clean and the shuttle service was decent. The hotel had a good shuttle service to pentagon city metro system.

Helpful?
1 Thank Mark D
Tony G, Manager at Sheraton Pentagon City Hotel, responded to this review

Thank you for letting us know about your stay. We are sorry to hear that we did not exceed your expectations while staying with us. Please know that our team is always available during your stay to address anything that is going wrong prior to your departure. Please accept our apologies about your dining experience in our restaurant. We have... More 

Port Matilda, Pennsylvania
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff at the Sheraton were very helpful. We arrived very early and they were still able to accommodate an early check-in without any problems. There is a free shuttle that can drop you off at the metro which was very nice. Room was very clean and nice. We ordered room service for the first time ever. The food arrived... More 

Helpful?
Thank stephen p
Richmond, Virginia
Level Contributor
6 reviews
3 of 5 stars Reviewed 1 week ago

The lobby is wonderful, but the rooms are outdated. They need major upgrades not to mention a fan in the bathroom. I love the shuttle being able to take me to pentagon mall and come back in a hour or 30 mins. I wouldn't say housekeeping is all that friendly when you have to call them to correct something. Besides... More 

Helpful?
Thank Mary R
Tony G, Manager at Sheraton Pentagon City Hotel, responded to this review

Thank you for taking the time to review your experience with us. We are sorry that we failed to meet your expectations, and we will certainly relay your concerns about our rooms needing renovation to our management team for their review. We are also sorry to hear that you did not have a microwave in your room. On a positive... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Overall the room was very spacious, the bathroom was clean, and the hotel was close to Arlington cemetery. After spending the day at the national mall and seeing some of the sites to our nation's capital, we/family came back to the hotel and found the door to the room was open and not locked, room service had been in the... More 

Helpful?
Thank gwilken72@hotmail.com
Tony G, Manager at Sheraton Pentagon City Hotel, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. Rest assured that your comments have been reviewed with our entire management team. We are very sorry to hear that you found your door unlocked upon your return from site seeing. We addressed the security concern with our staff and we issued additional... More 

Ohio
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Got this hotel for a great rate as a secret hotel on Hotwire. I wouldn't pay full price for it. Loved the shuttle drivers, they were very helpful. Bathrooms are tiny. No exhaust fans so you smother. They put a $50 hold on your card everyday, so if you are staying a week that would be $350.00. We will look... More 

Helpful?
Thank ccarpenter1963
Tony G, Manager at Sheraton Pentagon City Hotel, responded to this review

Thank you for letting us know about your stay! We are sorry to hear that we did not exceed your expectations while staying with us. Please know that our team is always available during your stay to address anything that is going wrong prior to your departure. On positive note, we are glad to hear that you found our shuttle... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

My husband and I went to DC to see the city for the first time but this hotel is so far away from everything. So we had to walk and explore a lot which it wasn't really the issue. But after a long journey you expect to rest when you get back to the hotel but seriously this hotel has... More 

Helpful?
1 Thank gracejan24
Tony G, Manager at Sheraton Pentagon City Hotel, responded to this review

Thank you for letting us know about your stay! We are sorry to hear that we did not exceed your expectations while staying with us. Please know that our team is always available during your stay to address anything that is going wrong prior to your departure. We look forward to serving you again in the future, and hopefully all... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy familiar comforts and a warm welcome at the Sheraton National Hotel. With the Reagan National Airport, Metro Rail Station, downtown Washington D.C., and the Pentagon all just minutes away. ... more   less 

Additional Information about Sheraton Pentagon City Hotel

Address: 900 S Orme St, Arlington, VA 22204-4520 (Formerly Sheraton National Hotel)
Location: United States > Virginia > Arlington
Price Range: $110 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pentagon City Hotel 3.5*
Number of rooms: 416
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Also Known As:
Sheraton Arlington
Arlington Sheraton
Hotel Style:
#8 Green Hotel in Arlington
#21 Romantic Hotel in Arlington
#29 Business Hotel in Arlington
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