The Westin Crystal City Reagan National Airport
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About
#15 of 47 hotels in Arlington
Location
4.6
Cleanliness
4.5
Service
4.4
Value
4.2
GreenLeaders Silver level
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Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking garage
Wifi
Paid wifi
Restaurant
Breakfast available
Vending machine
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Room service
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
Location
83Good for walkers
Grade: 83 out of 100
189Restaurantswithin 0.75 miles
14Attractionswithin 0.75 miles
Contact
1800 Richmond Hwy, Arlington, VA 22202-3506
Getting there
Crystal CityWashington DC Metro2 min
Pentagon CityWashington DC Metro11 min
Rental CarsSee rental cars from $32/day
1359Reviews33Q+A100Room tips
Reviews
Traveler rating
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This hotel is fine. It is a little dated and the decor is tired which seems to be acknowledged by a rate that was considerably less than other properties in the area. The room was spacious and the location was convenient to the metro. They had a gym with good options.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded 4 days ago
Thank you so much for your feedback regarding your stay. I appreciate you taking the time to illustrate your experience at the hotel. We will take your comments back to senior management for consideration.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My mother was stranded during a layover and was provided a voucher here by the airlines for only one night rather than the two until her new flight date. She was very panicked, I called ahead to book her a room for a second night so she wouldn’t have to worry about finding another place to go or pay for. I got in touch with Tyreek who happened to be working the front desk that night. I told him about the situation, how panicked she was and how I wanted to ensure she was taken care of while she stayed there. TYREEK DID THE MOST AMAZING JOB MAKING MY MOM WELCOMED AND HELPING HER GET COMFORTABLE. I cannot express the gratitude I have for him! My mother called me when she got to the room and said “he practically met me at the door and he got me into the room so I could get comfortable”. Tyreek then called me back to verify the booking on the second night for my mom and got it squared away. Better yet, he ensured that she didn’t pay for anything out of her pocket (per my request) and charged any additional items to the room. Tyreek had grace, patience, and enthusiasm the entirety of this situation and I couldn’t be more appreciative. THANK YOU TYREEK!…
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Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded 4 weeks ago
Thank you so much for the amazing review of the hotel and especially the comments regarding Tyreek's service. He is a valuable asset to the team, and we are very lucky to have him. I am so happy to hear that you had an enjoyable stay. I hope that you will join us again should your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was fine for a business meeting, but not great especially for the rates being charged at the time. Furniture is old and worn, cordless phone battery was dead. Lack of room service menu is unfortunate for business travelers, although you can order food from the lobby bar in a takeout format if you need in room dining. On the plus side the staff were great - very professional and helpful at the front desk, when ordering food, and with the airport shuttle. Renovated shower was very nice, although it was a bit strange how much it outclassed the rest of the room decor and amenities.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded Nov 1, 2022
Thank you for much for taking the time to give a review of the hotel. While I am pleased to hear the staff proved excellent service, I saddened to hear that everything in the room was not in working order. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the food and beverage leadership team. We are hopeful to have in room dining return to the hotel in the near future. In addition, I have relayed your feedback about the condition of the rooms to our engineering team. We will use your verbatims to ensure the necessary touch ups are taking in the guest room for future arrivals. Thank you again for your time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for the last couple of weeks on a business trip. The room was spacious, clean, and well appointed. What really sells this place is the location though. It’s just far enough from DC to be affordable, but you’re still only a $10 Uber ride from the National Mall. Meanwhile there are multiple food options, a CVS, a 7-11, and a liquor store all within a 5 minute walk. Literally everything you need for a home-base while exploring the nation’s capital.
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded Nov 8, 2022
Thank you for the positive feedback regarding your trip to the Westin Crystal City. I am so glad to hear that you enjoyed your stay and found everything you needed in Crystal City. Please come back and see us again should your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Front Desk Manager Gabby really set the atmosphere for me to have an outstanding experience at the hotel. I arrived three hours late due to airline carrier delay. Gabby professionalism, kind spirit, knowledge of the area, and explaining to me the details in the questions I had, and making suggestions made a lifesaving difference. She shared helpful information about parking, the meals provided, and areas to visit that were close to my interest. Gabby is the BEST and is a KEEPER. I give her 5 stars plus! The day before checkout, I received a text that my flight was canceled. I took one of Gabby's suggestions and I made the necessary quick adjustments which allowed me to rebook a flight leaving earlier the next morning and take the shutter to the airport. When you check in, I hope Gabby is your Front Desk Manager. Because of her, I will be staying at this hotel when I visit the area in the future.…
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Date of stay: September 2022Trip type: Traveled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded Oct 3, 2022
Thank you so much for your glowing review about our hotel and specifically the services provided about Gabby. We are very proud of the team and we are delighted to hear that Gabby provided you with world class service. It was a pleasure to have your at the hotel. I am pleased to hear that you will be back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was a nice catch on Priceline. Hotel was awesome. Portier helped with the meal vouchers. Parking a bit expensive. 42 overnight. But overall service and quality of the rooms is on the top notch level. Close to the downtown of Washington. Nice restaurant and buffet. So I and my family is happy 😊
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded Sep 6, 2022
Thank you for taking the time to review the hotel. I am please to hear that your stay was enjoyable. We certainly hope that if your travels bring you back to the area, you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time staying at this hotel for a weekend in DC. It was a snap to find coming from I95. When we arrived no parking or rooms were available. Shout out to the front desk staff for securing parking and getting us our room with miminal waiting. The breakfast buffet was great and the host was ready with the coffee. That alone is 5 stars in my book. We'll def return and I recommend this property.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded Aug 5, 2022
Thank you so much for the great review. I'm am so glad that you a had a positive stay with us. Please come back and see us again soon should your travels bring you back to the Washington Area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Front Desk Manager GINO along with the Front Desk Agent Clayton are the BEST!!! CUSTOMER SERVICE ON 1000!!! I arrived at the hotel not in a good space. After interacting with these two they made it all better and didn't even know it! THANKS GUYS!!!
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded Jul 9, 2022
Thank you so much for the feedback regarding your stay. The gentleman you spoke about are incredible and I will happily share your feedback with the entire hotel. Please come stay with us again should your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great location within walking distance of several restaurants. It's important because the hotel restaurant is only open for dinner. All staff were helpful. Clayton Gino ensured everything went well. It was convenient to have an airport shuttle too.
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Date of stay: June 2022Trip type: Traveled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded Jun 28, 2022
Thank you so much for the feedback regarding your stay. It is certainly wonderful to hear that you had such positive interactions with our team members Clayton and Gino. We hope that if your travels bring you back to the Washington area, you will consider our hotels for your accommodations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a very nice stay it was a lovely hotel .I never slept in a bed so comfy.the only thing I suggest is safety bars in shower .I know you have handicapped but I don't need one.im 72 just was afraid of falling nothing to grab ahold of .other then that I give them a 3 star
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Date of stay: June 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded Jun 22, 2022
Thank you so much for the feedback. I am pleased to hear that you had such a wonderful sleep experience. We are fortunate to have the next generation Westin Heavenly bed in our hotel. I will take you feedback regarding the safety bar in our shower back to management. Please consideration staying with us again, should your travels bring you back to the DC metro area. Be well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$179 - $335 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton arlington, arlington sheraton
FORMERLY KNOWN AS
Sheraton Crystal City Hotel
LOCATION
United StatesVirginiaArlingtonCrystal City
NUMBER OF ROOMS
220
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Claim Your ListingTHE WESTIN CRYSTAL CITY REAGAN NATIONAL AIRPORT $172 ($̶2̶1̶3̶) - Updated 2023 Prices & Hotel Reviews - Arlington, VA
Frequently Asked Questions about The Westin Crystal City Reagan National Airport
Which popular attractions are close to The Westin Crystal City Reagan National Airport?
Nearby attractions include Arlington House - The Robert E. Lee Memorial (0.6 miles), The Fashion Centre at Pentagon City (0.6 miles), and Long Bridge Park (0.7 miles).
What are some of the property amenities at The Westin Crystal City Reagan National Airport?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at The Westin Crystal City Reagan National Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Crystal City Reagan National Airport?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to The Westin Crystal City Reagan National Airport?
Conveniently located restaurants include Lebanese Taverna, Ted's Montana Grill, and Legal Sea Foods.
Are there opportunities to exercise at The Westin Crystal City Reagan National Airport?
Yes, guests have access to a fitness center during their stay.
Does The Westin Crystal City Reagan National Airport have airport transportation?
Yes, The Westin Crystal City Reagan National Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Crystal City Reagan National Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Crystal City Reagan National Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Crystal City Reagan National Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Crystal City Reagan National Airport?
The staff speaks multiple languages, including English and Spanish.