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The Westin Crystal City Reagan National Airport

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Traveler (247)
Room & Suite (49)
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About

#18 of 47 hotels in Arlington
Location
4.6
Cleanliness
4.5
Service
4.4
Value
4.2
GreenLeaders Silver level
Travel well at one of the top Crystal City hotels: The Westin Crystal City is across the Crystal City Metro station (blue and yellow lines) and minutes to Washington DC, Reagan National Airport (1 mile; complimentary airport shuttle), U.S. Government offices, and Crystal City restaurants. An ideal choice for business and leisure, the only four-star hotels in Crystal City, VA, with city-view rooms featuring signature Heavenly Beds, high-speed internet, and HDTVs. Move well in our new 1,500 square-foot WestinWORKOUT Fitness Studio with Peloton machines. As one of the top meeting hotels in National Landing near Alexandria, VA, we offer cutting-edge audiovisual technology and 15,000 square-feet of flexible spaces 8 event rooms ideally located for easy flow between meeting rooms. The Jefferson ballroom is an elegant choice for weddings and social events. Discover a place where you don't just get up, but you rise.
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Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking garage
Wifi
Paid wifi
Restaurant
Breakfast available
Vending machine
Free shuttle or taxi services
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Room service
Safe
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn points toward free nights.
1374Reviews33Q+A100Room tips
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NorthStar66386430862 wrote a review Jan 2024
2 contributions1 helpful vote
I stayed here twice and continue to have a great nights sleep and nice mornings waking up in these beds. The breakfast is reasonable priced for this day in age and is very good. There are nice spots to get on the computer and get work done. Nice bar area. The staff/management are sweet, understanding and accommodating. The Westin is solid.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Street parking is available, but you have to make a little effort to find one.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Dionne Birch, Guest Services / Front Office at The Westin Crystal City Reagan National Airport
Responded Jan 7, 2024
Thank you so much for taking the opportunity to rate your experience. We appreciate the 5 star review. Please join us again, should your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tripsgesq wrote a review Dec 2023
san francisco21 contributions17 helpful votes
Clean and comfortable room. Breakfast was up to standard. Unfortunately, the only disappointment was the DCA shuttle. We were waiting at the shuttle stop at DCA at 10:30 p.m., but it never showed. The front desk informed me that the shuttle left the hotel at 10:30 and should have arrived at our stop by 10:40. Apparently the driver must have skipped our terminal. Family of four had to Metro at 11:00 p.m. No compensation offered.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dionne Birch, Guest Services / Front Office at The Westin Crystal City Reagan National Airport
Responded Dec 22, 2023
Thank you so much for providing feedback regarding your recent stay at the Westin. I am sorry to see that your experience was not up to our standards. Providing the highest level of quality is our main priority and I am very sorry that we fell short during your stay. Please consider giving us another opportunity to show you a true Westin experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gail T wrote a review Dec 2023
1 contribution1 helpful vote
The hotel was clean, easy to get to from the DCA airport and all employees were friendly. This included the front desk and the dining area. The front desk gave information on the metro subway station closest and also where to eat that evening. I took down names of the employees who helped. One was Tiffany, Deann, Tyreek and Robert. But any one working November 17, 2023 to November 18th and the gentleman at the dining area on Nov. 18th. were great and so helpful. Thank you.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded Dec 7, 2023
Thank you so much for providing feedback regarding your recent stay. We are delighted that you had a positive experience. I appreciate your recognition of our team members. We are fortunate to have world class associates on staff. We hope you will consider joining us again, should your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sherellf06 wrote a review Oct 2023
Maryland141 contributions17 helpful votes
The furniture appears a bit worn and dated, and my suite had a strand of hair in the shower on the bench area, and the right edge of it was chipped and ragged. I also found an old orange peel on the floor behind the desk in the bedroom, which could have become a choking hazard for my dog. Would have been nice to also have provided a small bag of dog treats with the bed and bowls. The TV doesn’t seem to have a guide feature, the remote is extremely old, and the TV’s visual quality is poor. As for the hotel itself, the floor at the revolving door entry should be kept cleaner, and the elevator carpets need to be swept or vacuumed more frequently. A/C unit is not very intuitive. The lobby smells too strongly of perfume, scent needs to be more subtle and welcoming. The coffee machine appears to be very basic and cheap. Not exactly what I was hoping for from The Westin, which is costing us over $600 per night.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dionne Birch, Guest Services / Front Office at The Westin Crystal City Reagan National Airport
Responded Oct 29, 2023
Thank you so much for providing feedback regarding your recent stay at the Westin. I am sorry to see that your experience was not up to our standards. Providing the highest level of quality is our main priority and I am very sorry that we fell short during your stay. Please consider giving us another opportunity to show you a true Westin experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rwilliams2911 wrote a review Aug 2023
Cleveland, Tennessee18 contributions
What a great location! It is close to the train station, so it was quick to go to the wharf for dinner and to catch the train into the city in the morning. The staff is great! The bed was so comfortable, and the essential oil was an extra special touch! I loved my stay.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dionne Birch, Guest Services / Front Office at The Westin Crystal City Reagan National Airport
Responded Sep 1, 2023
Thank you for your feedback, we appreciate you staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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E Y wrote a review Aug 2023
Chicago, Illinois2 contributions
The customer service staff during check-in at the reception desk made my experience easy. Clarette showed care, respect and patience. I checked in early and she understood my needs and found at comfortable room for me. I was also fortunate to see Clarette during check-out and she answered my questions with clear explanations, care and patience. Because of the customer service, I would recommend this hotel and would stay at the Westin Crystal City again for future business trips. Excellent!
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded Aug 15, 2023
Thank you so much for providing feedback regarding your recent experience. I am delighted to hear that you enjoyed your time with us. It is always nice to hear positive recognition regarding our team members. I will ensure that Clarette is recognized for her efforts. I hope that you will consider joining us again, should your travels begin you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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daniellek wrote a review Jul 2023
St. Petersburg, Florida49 contributions12 helpful votes
We had to book a room due to a cancelled flight. But this room was lovely. Bummer we had to leave so early in morning. I had no extra clothes so the robe was a nice touch. Just really comfy, nice beds, good atmosphere. Free shuttle, but book night before.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded Jul 25, 2023
Thank you so much for taking the time to review your experience at the hotel. I really appreciate your feedback. While this was an unexpected layover, I hope you will come back and join us next time your travels bring you to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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traveler wrote a review Jul 2023
Concord, California208 contributions111 helpful votes
Very nice property but -- in my opinion -- is seriously lacking management and customer service. We arrived late at the airport due to delayed flight. Called the hotel for a shuttle which they advertise on the website, only to be told that the shuttle stops at 10:30 PM. At 11 PM Reagan airport was packed because of hundreds of delayed flights coming in late. Checked Uber and it was $46 to go 1.2 miles to the hotel. A taxi cost me $20. The response of the hotel agents was "that's our policy". Then I was told that I did NOT have an assigned room even though I had reservations that GUARENTEED me handicapped room with tub. First comment was they were going to put us in a king room with a roll away bed -- NOT what I reserved. Finally found a room with two queen which is what I had reserved for 2 adults and 13 yo female (but NOT the handicapped/accessible room that was guarantied. No apology, no nothing. People that have mobility issues fully understand having an ADA toilet that is 23" tall vice a standard toilet at 20" makes a real difference. And having grab bars in the ADA bathtub/shower can be the difference of a sprain or bruise vice broken bones, etc. The staff that I encountered acted as though they wanted to be somewhere else. Indifferent!!
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Do NOT rely on the shuttle.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded Jul 19, 2023
Thank you for taking the time to provide feedback regarding your experience. I am truly sorry that we did not meet your expectations during your stay. We will take your feedback back to the team members as teachable moments for improvement.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jamie b wrote a review Jul 2023
1 contribution1 helpful vote
Great stay. Breakfast was excellent. Amazing and short access to DC. Metro access 5 minutes away. Dining staff were incredibly kind. Peloton available. Beds were so comfortable and soft. Loved our stay!
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Yarnell Johnson, Owner at The Westin Crystal City Reagan National Airport
Responded Jul 19, 2023
Thank you so much for your 5 star feedback. We really appreciate your time and hope you will visit again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tamara D wrote a review Jul 2023
1 contribution1 helpful vote
The service at this hotel was exceptional, and I cannot praise it enough. Tyreek, the manager, was incredibly kind and helpful. He went out of his way to ensure that my teenage son was picked up by the shuttle, even though his flight was delayed and he arrived late in the evening.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tyreek Graham, Guest Services / Front Office at The Westin Crystal City Reagan National Airport
Responded Jul 10, 2023
Thank you for your kind Words! I'm glad we could fulfill your needs and ensure everything was more than stellar during his time with us. Wish you the best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$153 - $287 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton arlington, arlington sheraton
FORMERLY KNOWN AS
Sheraton Crystal City Hotel
LOCATION
United StatesVirginiaArlingtonCrystal City
NUMBER OF ROOMS
220
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN CRYSTAL CITY REAGAN NATIONAL AIRPORT $179 ($̶2̶0̶9̶) - Updated 2024 Prices & Hotel Reviews - Arlington, VA

Frequently Asked Questions about The Westin Crystal City Reagan National Airport
Which popular attractions are close to The Westin Crystal City Reagan National Airport?
Nearby attractions include Synetic Theater (0.06 miles), Alamo Drafthouse Cinema Crystal City (0.2 miles), and Bowlero Arlington (0.3 miles).
What are some of the property amenities at The Westin Crystal City Reagan National Airport?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at The Westin Crystal City Reagan National Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Crystal City Reagan National Airport?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to The Westin Crystal City Reagan National Airport?
Conveniently located restaurants include Ted's Montana Grill, Crystal City Sports Pub, and The Portofino Restaurant.
Are there opportunities to exercise at The Westin Crystal City Reagan National Airport?
Yes, guests have access to a fitness center during their stay.
Does The Westin Crystal City Reagan National Airport have an airport shuttle?
Yes, The Westin Crystal City Reagan National Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Westin Crystal City Reagan National Airport have airport transportation?
Yes, The Westin Crystal City Reagan National Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Crystal City Reagan National Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Crystal City Reagan National Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Crystal City Reagan National Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.