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The Westin Crystal City

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1,068 Reviews from our TripAdvisor Community

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Showing 1,042: English reviews
Austin, Texas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I really love staying in Crystal City when I visit DC. This hotel offers a great stay and a convenient location. I was able to hop on the metro and get to the Capitol and other areas of the city without issues. I had breakfast in the hotel - good service and a decent meal - though it's hard to... More 

Helpful?
Thank rmrincon
Hong Kong
Level Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Came here for a conference. The hotel is generally nice and clean. It is located very close to the airport and it is a good place to stay if you have an early flight. Hotel's airport shuttle starts from 5 am. It is about 20 mins to downtown by car or subway. The gym is nice and has sufficient equipment... More 

Helpful?
Thank Kit138
Rhode Island, USA
Level Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed her when visiting Washington DC. The metro(subway) is across the street from hotel. The front desk is very helpful. He answered all our questions. Parking was 35.00 day under the hotel. No pool. Room was nicely decorated and clean. Bathroom had good sized counter and shower. Room has a desk, coffee maker, refrigerator, and safe. Wi Fi is... More 

Helpful?
Thank MJCRhodeIsland_USA
Akron, Ohio
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The view was great and the hotel is beautiful. The staff was very pleasant and helpful. I traveled alone, just to get away, and was not bothered by any city noise or any hotel noise. It's close to plenty of shopping and is close to all the tourist sites in D.C. (There's a fee for wifi and parking.)

Helpful?
Thank ceeshellbell
New York City, New York
1 review
3 of 5 stars Reviewed 1 week ago

arrival;Samuel on duty 9/16 crème de la crème in customer service. all the others t i encountered after Samuel was tactfully snobbish and dismissive The facility ambiance is tasteful ,. met my needs, centrally located. room furniture in good stead HOWEVER at 2pm 9/17 returning from the city my room not clean and no water in the refridgerator at 11... More 

Helpful?
Thank just4shopping101
Corey B, Front Office Manager at The Westin Crystal City, responded to this review

Thank you so much for choosing the Westin Crystal City on your recent visit to the Washington DC area. I am so sorry that you did not have a great experience at the front desk. We strive to always be warm and comfortable with all of our guests, and I am disappointed you were treated this way. I am glad... More 

Dodge City, Kansas
Level Contributor
281 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

My biggest issue with the Westin Crystal City is that it does not have a pool. The hotel seems much better suited for business travelers than for families. The onsite bar/restaurant was pretty good and convenient, but was a little expensive. The location is convenient to Reagan Airport with shuttle service which was nice, and the Metro was convenient along... More 

Helpful?
Thank iroamaround67801
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Parking was horrible. Kings room felt like a closet. The room is dingy and the mattress was hard and lumpy. Service was rude at the front desk. This was the worst week to stay there. My family deserved better.

Helpful?
Thank Mrsjamescass
Corey B, Front Office Manager at The Westin Crystal City, responded to this review

Thank you for choosing the Westin Crystal City on your most recent visit to the Washington DC area. We are disappointed to know that you were unhappy with your stay. We strive to make sure our front desk as welcoming and excited to assist, especially and I am sorry we fell short. We will be looking into the remarks made... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel, for me, is great. From the very helpful front desk to the in house bar/restaurant everything was excellent. I had a room with a king bed and the room had all the amenities you would need. I ate dinner at the bar and Victor was attentive and the food was excellent . I have no hesitation in recommending... More 

Helpful?
Thank GraMack
Clarksburg, West Virginia
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I attended a conference over Labor day weekend here. The hotel and staff were wonderful. Probably the most comfortable bed i have ever slept in. However, the price of food in the restaurant was rediculous. The breakfast buffet was $22 a person! The buffet consisted of scrambled eggs, bacon, sausage, potatoes, pancakes, oatmeal, various cold cereals and pastries. Definitely not... More 

Helpful?
1 Thank Mtngrl67
1 review
5 of 5 stars Reviewed 2 weeks ago

I most recently spent the Labor Day weekend here with my partner and we had an absolutely wonderful time at this hotel location. The hotel was entirely sold out but we did not want for anything even with the chaos of the weekend. They went above and beyond from check in services through interactions with the bartender Garrett and Oksana... More 

Helpful?
Thank Loud L
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 

Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Hwy, Arlington, VA 22202-3506 (Formerly Sheraton Crystal City Hotel)
Location: United States > Virginia > Arlington
Price Range: $97 - $487 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 220
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Also Known As:
Sheraton Arlington
Arlington Sheraton
Hotel Style:
#3 Luxury Hotel in Arlington
#6 Green Hotel in Arlington
#10 Business Hotel in Arlington
#11 Romantic Hotel in Arlington
#15 Family Hotel in Arlington
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