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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 07/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Crystal City
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Updated 07/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#16 of 52 hotels in Arlington
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath.
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Room & Suite (18)18
Full view
Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking garage
Wifi
Paid wifi
Restaurant
Breakfast available
Vending machine
Free shuttle or taxi services
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Room service
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
234Restaurantswithin 0.75 miles
13Attractionswithin 0.75 miles
Contact
1800 Jefferson Davis Hwy, Arlington, VA 22202-3506
Getting there
Crystal CityWashington DC Metro2 min
Pentagon CityWashington DC Metro11 min
1,328Reviews31Q+A100Room tips
Reviews
Traveler rating
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- 41
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Popular mentions
Excellent location. Parking is $39/day with in and out privileges. The exterior is dated, 70s/80s architecture, inside is updated. The room is comfortable, with a good bed. Most importantly, the hotel is clean.
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Date of stay: February 2021Trip type: Traveled with family
Helpful
Response from Tsomo Batbayar, Guest Services / Front Office at The Westin Crystal City
Responded 2 weeks ago
Dear 904justink Thank you so much for your honest feedback and we hope to see you soon. Thank you
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The hotel was nice, clean, close to Metro transit and restaurants. However, the water was lukewarm at best. Had maintenance check it out and was told "that's just the temperature." Called front desk and moved us to another room on another floor, no hot water. Was hot the following day and then the next 2 days of our stay it was back to tepid. It was colder than what you would bathe an infant in. Brrrrrrr. Won't be back! If you prefer cold showers then you will be fine.
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Date of stay: September 2020Trip type: Traveled with friends
Helpful
Response from Tsomo Batbayar, Guest Services / Front Office at The Westin Crystal City
Responded Sep 29, 2020
Dear Cindyloowho1958 Thank you for sharing your comments and we’re so concerned to hear that you were unhappy with your stay. Please know that our team leaders are always available during your stay to address anything that is going wrong. We hope you will consider giving us another chance in the future to provide a more positive experience. Thank you
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This is a nice hotel located close to the airport. The shuttle is available on demand or you can take a Lyft for about $12. The staff here were all very pleasant. The room needs a little updating and the shower didn’t get that hot but the bed was comfortable and there’s a couch for lounging.
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Date of stay: July 2020
2 Helpful votes
Helpful
Response from Yeison Arrieta, Guest Services / Front Office at The Westin Crystal City
Responded Aug 7, 2020
Dear bigfrank0, Thank you for choosing the Westin Crystal City Reagan National Airport for your recent travels to Arlington. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values. Thank you again for taking the time to provide your feedback and we hope to see you again in the near future.
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My flight was canceled and I received a voucher for the Westin Cristal City. Cassandra the night audit manager proved to me that during these times of chaos with Covid, customer service still exists in its utmost form. I arrived at the hotel past midnight and my flight was scheduled for early evening that next day. Checkout was set for 11am and I had no where to go for the 7 hours before my flight. The last place I wanted to be was in the airport sitting there for 7 hours. Cassandra immediately offered me a late check out of 3pm and some great information regarding the area surrounding the hotel and late night food delivery services. I felt at home. After my long and grueling trip of cancelations and layovers she made my stay most comfortable. She was a breathe of fresh air, kind, assertive and knowledgeable. I myself have worked in hospitality for 18 years and she went above and beyond her job description to make me feel comfortable and at home. This is the first review I have ever written. Thank you Cassandra for making my stay most peaceful.…
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Date of stay: July 2020Trip type: Traveled on business
Helpful
Response from Yeison Arrieta, Guest Services / Front Office at The Westin Crystal City
Responded Aug 7, 2020
Dear TheArtExperience13, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Westin Crystal City Reagan National Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Westin Crystal City Reagan National Airport and we hope you choose to create more memories here whenever your travels bring you back to Arlington.
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+1
Needed to get away and this area is great location due to lower weekend rates and access to so much in the DC area. The hotel is a little tired to be honest with a bit of a stale smell in the rooms but the are clean and acceptable. It is not a huge complex with just the one restaurant and lobby bar with both being closed due to the plague. They do accommodate Platinum members and above as well as people booked on breakfast rates by having you fill out a form the day before with grab and go bag options which you pick up in the morning. I give this property five stars due to going above and beyond to serve guests during this difficult operating period. Other Marriott managed properties did not do so well and I have a long memory. I recommend the Westin they will take care of you. …
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Date of stay: July 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Yeison Arrieta, Guest Services / Front Office at The Westin Crystal City
Responded Aug 7, 2020
Dear tim_21617, Thank you for choosing the Westin Crystal City Reagan National Airport for your recent travels to Arlington. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!
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PRICE RANGE
$105 - $429 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton arlington, arlington sheraton
FORMERLY KNOWN AS
Sheraton Crystal City Hotel
LOCATION
United StatesVirginiaArlingtonCrystal City
NUMBER OF ROOMS
220
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Claim Your Listing Frequently Asked Questions about The Westin Crystal City
Which popular attractions are close to The Westin Crystal City?
Nearby attractions include The Tomb of the Unknown Soldier (0.6 miles), Arlington House - The Robert E. Lee Memorial (0.6 miles), and The Fashion Centre at Pentagon City (0.6 miles).
What are some of the property amenities at The Westin Crystal City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at The Westin Crystal City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Crystal City?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to The Westin Crystal City?
Conveniently located restaurants include Lebanese Taverna, Jaleo, and Legal Sea Foods.
Are there opportunities to exercise at The Westin Crystal City?
Yes, guests have access to a fitness center during their stay.
Does The Westin Crystal City have an airport shuttle?
Yes, The Westin Crystal City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Crystal City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Crystal City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Crystal City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Crystal City?
The staff speaks multiple languages, including English and Spanish.