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Traveler (643)
Room & Suite (288)
Dining (91)
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/23/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Pentagon City
Updated 05/23/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 50 in Arlington
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.2
GreenLeaders GreenPartner
The Ritz-Carlton, Pentagon City offers more than simply a prime address. Located in one of Northern Virginia's most desirable neighborhoods in Arlington's Pentagon City, a local influence is weaved throughout our luxury hotel which offers elegance near the Pentagon, from the artwork of Virginia artists that adorns the walls to the regionally sourced ingredients on our restaurant menus. The experience is unique to the Washington D.C. area.
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Business Center with Internet Access
Conference facilities
Steam room
Paid public parking on-site
Wifi
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Family
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
79Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Contact
1250 South Hayes Street, Arlington, VA 22202-5000
Getting there
Pentagon CityWashington DC Metro2 min
Crystal CityWashington DC Metro12 min
Rental CarsSee rental cars from $32/day
1947Reviews24Q+A100Room tips
Reviews
Traveler rating
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Most Recent
I stayed here on business - it is located on the Metro so it is easy access on the VA side of DC from National Airport, and easy to get into the district by car/taxi or Metro. The hotel is beautiful and the staff bent over backwards to get me into my room early. The hotel guest room was large (a suite) that I actually used to host a Zoom meeting with 6 colleagues. The banquet facilities were perfect.
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Date of stay: May 2022Trip type: Traveled
Value
Rooms
Service
Helpful
We've stayed at this property many times before. We love the location next to the PC Metro station and mall. We had previously stayed with club lounge access and enjoyed that. This is our first return trip after renovation and after COVID. We had an uneventful checkin. Our room was ready early, as requested. Valet parking was without issue though it was busy. We proceeded to our room on the club floor and the club lounge door was locked with no one inside (12:10pm, Saturday). So we proceeded to our room which was without frills and seemed a bit worn even though it was freshly recently updated. It appeared clean. We had a letter detailing club lounge offerings and according to the letter the lounge was supposed to be open. So we proceeded and entered the lounge through the back door. Approximately 4 other people were inside the lounge (guests, no staff). We all helped ourselves to the open refrigerators of waters and soft drinks. There was no champagne/wine out. There were no snacks out. No lunch display. No candy. No cookies. The enomatic machine displayed "LOCKED." Within a few minutes a very gruff staff member appeared and announced that she would be setting up the lunch serving. The lunch serving was the most lackluster presentation that I've ever seen at a hotel (from HoJo to Four Seasons). There was no presentation at all really. There were a few plates of halved chicken salad sandwiches, a make-your-own salad, some chips, some pasta salad, and eventually some cookies appeared that were labeled with the prior day's date under the saran wrap. The enomatic machine was attacked by the guests and promptly had to be serviced by the very unapologetic staff member. No wine was ever set out. No champagne. No labels/placards. Not a single hot item was placed under the warming lamps. Vacant tables stacked with plates of dishes sat high and unattended for 10-20-30 minutes or until a guest asked that they be cleared to free a space. There was no antimicrobial hand gel. No additional staff appeared. No offers to make specialty drinks/cocktails. The same lackluster presentation continued that evening at dinner and cocktails. Single, grumpy staff member. No frills. No cocktails. No wine except the enomatic. Probably 6 dessert selections to choose and they were out of cookies by 8pm, never refilled. Breakfast the next morning was somewhat better laid out and actually. had hot options, labels. The enomatic was "LOCKED." No offers of. mimosas or setting of champagne. No clanging of bloody marys (I didn't dare ask the same, single, unapologetic, gruff appearing staff member). Checkout was uneventful. Two valets struggled to get cars to eager guests but Sunday morning checkout does lend a busier time. This place has lost its touch. If they don't want to support the club level then they should just do everyone a favor and shutter it. Overall a property that definitely has declined. I would likely not return and just stay at another option in the DC area.…
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Date of stay: May 2022
Location
Cleanliness
Service
Helpful
Would have been great if this was a super 8 but I expected a little better. The TV didn’t work two of the electrical outlets didn’t work and there were dark curly hairs in the shower and used soap in the soap dish. Then at checkout I was charged for minibar items I hadn’t even touched.
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Date of stay: May 2022Trip type: Traveled
Helpful
From check in to check out my wife and I loved this hotel. After a long day of travel, Cameron greeted us and was able to get us into our room a little early. We stayed on the 18th floor with amazing views of the pentagon and d.c. The club lounge presentations throughout each day really took it home for us. We both enjoyed all the different food offerings. Huge shoutout to Sonia, who really stood out. Everybody who regular comes here seems to know her and for a good reason. Sonia will take care of you. Overall we were extremely impressed and will definitely stay here again.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
This hotel is a Ritz in name only. For a two-night stay it was comparable to a standard Marriott (not at the Courtyard level) or Hyatt. Certainly not a 5 star luxury hotel. Room was standard size with ugly views of the roof. Beds are extremely soft lacking support. Decor was mediocre. The staff was pleasant and friendly; however the bar and restaurant lacked style and ambiance. Valet parking was subpar especially at $45 per night. At check-out bill was incorrect (in hotel's favor naturally). Certainly would not stay again.
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Date of stay: April 2022Trip type: Traveled
Location
Cleanliness
Service
2 Helpful votes
Helpful
Great property. Just close to the Pentagon and minutes from DCA, this is a super Ritz property. As always, room was immaculate and the staff was terrific. Jack,Sandra and Shanella at the front desk were the very best in assisting with any and all of my needs, one of the best teams out there. This property has a mall attached with huge food court. A grocery store is within walking distance, everything you need. A must recommend for EVERYTHING, 5 stars in my book.
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Date of stay: May 2022Trip type: Traveled
Room Tip: There is everything you need, shopping, groceries, restaurants within walking distance.
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Helpful
Every guest is treated like royalty no matter how short or long their duration of stay. Upon first walking in I was greeted with a glass of champagne (I guess it’s a weekend thing!) and asked if there was anything I could be further assisted with. As I was kindly navigated to the lobby restrooms and given pointers on where to grab the type of food I was craving (by Jack, Cameron, and Gonzalo) I couldn’t help but stare around me in awe at not only the stunning architecture and design of the entire place, but also soak in the cleanliness and presentation of the finest details. The Ritz Pentagon City staff as a whole clearly care very deeply and take great pride in not only each other and their guests, but the hotel’s AND city’s rich history. My father has worked in the hospitality industry for almost 40 years and I’ve had it instilled in me the importance of writing a positive review when you have a positive experience. People can be so quick to jump the gun and be negative, now more than ever before, and hospitality workers alongside doctors and nurses were hit the hardest during the thick of the pandemic. Now that travelers are itching to explore again, let’s remember hotel workers are doing their very best to keep up. Takeaway: If you are looking for a beautiful place to stay minutes from the hustle and bustle of Washington DC with shopping and kind 5-star service, look no further!…
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
Helpful
Terrible experience with the front desk. Jack is very unhelpful, four other people in line had the same concern, one of the customers mentioned he has Ritz Ambassador status and he will never visit this property again. Very bad experience, they need to find better people and better customer service to work with customers. Gonzalo was the only one with nice customer service.
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Date of stay: April 2022Trip type: Traveled
Helpful
You feel like you are at home. So quiet we have not heard anyone and the hotel is super busy! Rooms are very nice. One of the best Ritz Carlton properties with updates throughout. Jack at the front desk went out of his way to make our experience wonderful.
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Date of stay: April 2022Trip type: Traveled
Rooms
Cleanliness
Service
Helpful
After reading previous reviews, I thought … it’s a Ritz Carlton, certainly it can’t be that bad. Fellow travelers, it IS that bad. Upon arrival, there was one valet attendant who was hustling - and was no doubt doing his best, but there should have been more attendants on duty to support him. I was in town for business and had to wait ~15-20 minutes to get a valet ticket. This caused anxiety given I was due to lead a call soon and had yet to settle into a room or lounge. An inconvenience — yes — but one you hope to avoid by selecting a (alleged) 5* star property. Prior to arrival, I sent the property some housekeeping and room requests. Fast forward to checkin. After getting to the room, it was obvious that all of the advanced room requests were ignored and honestly, that was fine, as an elite guest — sometimes you win, sometimes you don’t. Such as life. Where I was unwilling to “chop it up” was on the cleanliness front. Hair, eyelashes, and stains from a previous guest on the linens. Unacceptable. After switching rooms, there was an improvement, but still had to remove small pieces of hair attached to the linens. Perhaps it’s their laundering system, either way, no guests should have to question whether the sheets where changed and/or cleaned. That applies from the lowest Marriott category to the highest. Other guests suggest Marriott rebrand this property to a lower category. It is a pitiful property — from daily housekeeping to the lackluster renovation that appeared to be non-existent from my perspective. It compromises Marriott’s brand and reputation.…
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Date of stay: April 2022Trip type: Traveled
Room Tip: Avoid the entire hotel.
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Helpful
PRICE RANGE
$287 - $451 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton pentagon city hotel arlington, ritz arlington, ritz-carlton arlington, arlington ritz-carlton, ritz carlton pentagon city
FORMERLY KNOWN AS
The Ritz-Carlton Pentagon City
LOCATION
United StatesVirginiaArlington
NUMBER OF ROOMS
365
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton, Pentagon City
Which popular attractions are close to The Ritz-Carlton, Pentagon City?
Nearby attractions include The Fashion Centre at Pentagon City (0.04 miles), Pentagon Row (0.1 miles), and Pentagon Centre (0.10 miles).
What are some of the property amenities at The Ritz-Carlton, Pentagon City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Ritz-Carlton, Pentagon City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Pentagon City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Pentagon City?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Pentagon City?
Conveniently located restaurants include Lebanese Taverna, Sine Irish Pub & Restaurant, and Epic Smokehouse.
Are there opportunities to exercise at The Ritz-Carlton, Pentagon City?
Yes, guests have access to a fitness center and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Pentagon City?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Pentagon City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, Pentagon City?
Many travelers enjoy visiting Arlington National Cemetery (1.2 miles), Alexandria's Christ Church (4.0 miles), and Old Town (4.1 miles).
Does The Ritz-Carlton, Pentagon City have any great views?
Yes, guests often enjoy the city view available here.