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The Ritz-Carlton, Pentagon City

1250 South Hayes Street, Arlington, VA 22202-5000
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Traveler (598)
Room & Suite (215)
Dining (70)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
Located in one of Northern Virginia's most desirable neighborhoods and connected to high-end shopping at The Fashion Center at Pentagon City, The Ritz-Carlton, Pentagon City offers more than simply a prime address. A local influence is weaved throughout our luxury hotel in Arlington near the Pentagon, from the artwork of Virginia artists that adorns the walls to the regionally sourced ingredients on our restaurant menus. The experience is unique to the Washington D.C. area.
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Property amenities
Parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Wifi
Public wifi
Paid wifi
Paid internet
Internet
Restaurant
Breakfast buffet
Complimentary instant cofffee
Banquet room
Meeting rooms
Fax / photocopying
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
73Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
1,873Reviews22Q+A100Room tips
Traveler rating
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Popular mentions
The Ritz Carlton, Pentagon City falls very short of a five star property. Since the merger with Marriott, the brand’s once high level of distinction has slipped. The hotel itself is showing age and I have noticed a company trend of attempting to cover it with more paint. It is not working. A redesign is needed. The bathrooms are very small. When getting in and out of the tub/shower combo (don’t you hate those in luxury hotels?), it is a challenge not to trip over the toilet or collide with the bathroom door. In room 1216, the sound of A/C units from a neighboring building is pervasive. The actual A/C in the room did a miserable job cooling; and as a connecting room, there was zero soundproofing from the room next door. The Ladies and Gentlemen greeting guests at the front of the hotel were lovely, as were the check-in staff. The timely service did not transfer once in room — waited over 40 mins for a new robe to be delivered, and there were no slippers in the room. When it comes to hotel cleanliness, I have a discerning eye because it is personal and it matters. There is nothing like finding a previous guest’s eyelashes and hair attached to pillowcases that prevents one from relaxing in comfort. At this point, the only thing that separates a Ritz Carlton from a 2/3 star hotel is the price point. At the Ritz Carlton, the days of refined and bespoke luxury are bygone.
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Response from TeamMarriott, Manager at The Ritz-Carlton, Pentagon City
Responded 5 days ago
Dear KCon55: First and foremost, we appreciate your loyalty to our brands. We strive to always exceed our guest's expectations; therefore, we apologize for the property not meeting yours and for the disappointing experience. We will be sure to share your feedback with our management and Ladies and Gentlemen as we plan for the future and to ensure our loyal travelers receive the exceptional hospitality they expect and deserve. It was a pleasure accommodating you, and we hope to welcome you back soon. Aquiles Pinzon Director of Operations
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The best part of the hotel is its staff - excellent welcoming staff at the door -- indeed the folks who welcome you at the front door are the hotel's strongest feature. The location of the hotel abuts a mall, and so there is plenty of nearby shopping and food. Within the hotel itself, though, are really no stores, and one restaurant. Nice fitness center. My room was so-so -- faced an adjacent HVAC unit on the roof of a neighboring building, whose noise was disturbing. Try to get a room with any other view. Cleaning crew could use some attentiveness - the underwear of a previous occupant was left in a drawer next to the bed, which was a downer. The physical plant was spotty - one day the AC went out and the following AM the water pressure was poor.
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Response from TeamMarriott, Manager at The Ritz-Carlton, Pentagon City
Responded 2 days ago
Dear morr316, Thank you for taking the time to share about your stay. We appreciate your encouraging compliments, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our guest experience, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Aquiles Pinzon Director of Operations
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Thanks to the wonderful staff of the Pentagon City Ritz-Carlton. The birthday surprise they left in our room was simply over the top! It was great to see old friends Henok and Mulu again, and to meet Facel (sorry if I misspelled his name). Such pleasant and professional people. My wife and I have but 2 favorite hotels in North America - The Toronto Ritz-Carlton and the Pentagon City Ritz-Carlton. These will always be our first choice in luxury hotels in those regions. Again...thanks to everyone at the Ritz. We hope to see everyone again soon.
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Response from TeamMarriott, Manager at The Ritz-Carlton, Pentagon City
Responded 1 week ago
Dear varoadking, Thank you for choosing The Ritz-Carlton Pentagon City for your stay once again and celebrating your special occasion with us. There is nothing greater than to learn that a guest returns to our hotel because they loved our devoted Ladies and Gentlemen, and everything else we have to offer. We will definitely share your compliments with Henok, Mulu, and Facel and appreciate you mentioning them by name. We are also happy knowing you do not consider other hotels when visiting the D.C. area. Thank you once more for the gracious rating, and we look forward to welcoming you and your wife back soon. Sincerely, Aquiles Pinzon Director of Operations
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Amy, Evelyn and Ryan assisted me in our Churchs Anniversary. They made our overall event a huge success, they assisted in every step of the process. The success of our event was due to this teams attention to details we provided, they made themselves available in addressing our needs. They were very responsive to scheduling face to face meetings, conference calls and emails. This is why The Ritz is a 5 Star Experience!
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Response from TeamMarriott, Manager at The Ritz-Carlton, Pentagon City
Responded 1 week ago
Dear Vanesha P, Thank you for choosing The Ritz-Carlton Pentagon City for celebrating this special occasion. We are happy to read your event was exceptional and successful in every way. Our Ladies and Gentlemen devote themselves to delivering a superior experience for each of our guests, and it will be an honor to pass along your flattering compliments. Thank you once more for the gracious rating, and we look forward to welcoming you again on your next visit to the D.C. area. Sincerely, Aquiles Pinzon Director of Operations
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The epitome of service is what I come to expect from the Ritz and if never fails to disappoint! I took my friend here after a 9 day cruise to the Bahamas to get used to dry land again. The check in and check out were flawless. The breakfast was delicious and the service and room were excellent. My favorite hotel chain. I feel at home here.
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Response from TeamMarriott, Manager at The Ritz-Carlton, Pentagon City
Responded 1 week ago
Dear LynnB226, It was a delight accommodating you and your friend to The Ritz-Carlton Pentagon City for your post-cruise visit. We are pleased that you enjoyed our modern and elegant hotel set against a backdrop rich in history and tradition near the nation's capital. Our Ladies and Gentlemen devote themselves to delivering a superior experience for each of our guests, and it will be an honor to pass along your compliments. We are also happy to know you liked the smooth check-in upon arrival, quality breakfast, and our elegant accommodations. Thank you for the perfect rating, and we gladly look forward to welcoming you again on your next visit to the D.C. area. Sincerely, Aquiles Pinzon Director of Operations
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PRICE RANGE
$183 - $794 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton pentagon city hotel arlington, ritz arlington, ritz-carlton arlington, arlington ritz-carlton, ritz carlton pentagon city
FORMERLY KNOWN AS
The Ritz-Carlton Pentagon City
LOCATION
United StatesVirginiaArlington
NUMBER OF ROOMS
365
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