Great location, I loved the direct shopping center access, proximity to the metro, and restaurant options. The doormen and check in woman (Sharon) were delightful. My TV wasn't working upon arrival. The front desk was no help, so I investigated and found the HDMI cable undone. There were also MULTIPLE empty liquor bottles in the drawers of the mini bar upon arrival. Kind of strange, but there seemed to be an overall lack of attention detail on the property.
We had a wonderful stay at the Ritz Carlton Pentagon City. The front desk staff was welcoming and professional. The room was very nice, at a high standard. Very convenient to get to downtown DC. A special shout out to Euyel Tofesse at the front desk for going the extra mile to make our stay special. Highly recommend this hotel.
I stayed the night of Jan. 6 and they may have been short staffed. I had to wait to check in because initially no one was at the desk. The did finally come and check us in, but then our TV in our room had the wrong name. Our name should not have been incorrect because we are Titanium Elite members. I did try and call the front desk to let them know, but no one answered. Being that we are the top tier for the Thankfully the valet was attentive, and the hotel was clean so that helped.
This hotel is beautiful! The staff is wonderful and the rooms are so clean. I am looking forward to returning here in spring. The mall is attached which the kids enjoyed. You will not regret your stay at the Ritz.
Spent New Year’s in this hotel and truly enjoyed it. There was champagne at checkin and a candy display of chocolates and candy canes to enjoy. Santé is delish and I highly recommend the salmon and the short ribs. There’s complimentary coffee in the lobby which is always nice. The rooms are nicely decorated and the bed is a dream to sleep in. The mall is attached so you don’t have to go outside into the elements. The workout center is excellent with a bottled water and towel situated on each machine. I hope this review was helpful.
I arrived around check in time(4pm) on a Monday and was able to check in quickly. I received a bottle of water when I checked in and there were doorman at the entrance to assist with bags as well. My room wad nice. It was a king deluxe room. There is not a microwave or refrigerator in the room but you can request them for a daily fee. They have a mini bar in the room but it’s not free. The app shows the price of all items on the bar, and they are expensive. The hotel is attached to the mall, which is great. The mall is pretty big and has lots of stores and restaurants. There are also a few stores and restaurants across the street from the hotel as well. Whenever I called guest services for bottled water(which is free from the front desk,so do they drink the water in the room ) or anything else I needed, it was brought to me quickly. The hotel was very pretty as itbwas decorated for Christmas. They had a Christmas candy table in the lobby which I enjoyed. I have no complaints about my stay.…
Flew in late from San Fran (after midnight) and needed a hotel that had all-night in-room dining. Thankfully the ritz does. Quinoa (hope I spelled it correctly) is phenomenal and so is Deja. They both took care of us. The room was modern/luxurious, we loved it. The bed was super comfortable. The food and service were great! We will always use this hotel as our pit stop when traveling to and from somewhere. Thank you!
I visited the Ritz Carlton for a quick girls trip and I loved the stay. The highlight would be the mall being connected to the hotel no need to exit the hotel and the room service was awesome. Im from Florida so the weather was a bit cold so I enjoyed not having to leave the hotel if I didn't want too. Great mall plenty stores and food options I loved the big Nordstroms one of my favorite stores. The hotel is great and the staff was friendly great food options as well.
I just returned from a weekend stay at the Ritz Carlton, Pentagon City. I was there to celebrate my birthday with family and friends. From the point of arrival to the time that we left the property, the staff was not only professional, but cheerful. They made you feel "welcomed." After checking in, the staff at the Front Desk all said, Happy Birthday. I considered this not only nice and charming, but an element of "exceptional hospitality" considering there were three(3) weddings going on in the hotel at the same time. When we got to our suite, I found the most lovely "hand-written" note from the Guest Services Manager. Ok, you think, this is their job. However, considering an industry that is short-staffed, and having to find ways to keep up with the demands of a traveling public, I thought this was a wonderful touch. My children hosted a cocktail party for me that evening. The food was beyond outstanding, and the staff were "on point" at every delivery of service. My guests were certainly happy that they were invited to this cocktail party. The following morning we had breakfast, and there I learned that our server has worked at the Ritz Carlton for 26 years. It almost brought me to tears. The thought that an organization through economic ups and downs, through renovations, through a pandemic has the leadership and the fortitude to maintain its staff... to that I say, "Amen!" We ended our evening, following dinner with cocktails, once again. A different group of friends joining the family to celebrate my birthday. Everyone was impressed at how quickly the staff accommodated our group. I heard people saying... The Ritz Carlton is going to be my hotel of choice. At the end of the evening, as I reflected upon my stay at the hotel, I tried to figure out the words which would best describe how the hotel, and its generous staff made me feel. I got it... it felt like Home! If you've never been, treat yourself. You deserve having the best home away from home. Thank you to all at the Ritz Carlton. You are simply the best. …
Our trip to DC was great and the main reason was this hotel. At first it started off on the wrong foot with having problems with my reservation disappearing and being told I never had a reservation. Then being found but wrong room type. Not the hotels fault more of a Bonvoy problem. The hotel front office manager fixed the problem and assured me I would be fine upon arrival. The front desk staff was great and called me when our room was ready. They were able to upgrade us which was great for a family of 4. The room was clean, modern, and had great space. All the staff were professional, caring, and positive. The hotel is connected to a mall and metro station which was great to get in/out of the city. We were in DC at all the sites within 20minutes. The mall had plenty of food options and it was great to be able to just run downstairs and get whatever you wanted. Almost sort of like a cruise feel with it came to dining. There is even a CVS and grocery store across the street. We will definitely be back in the near future. Thank you for a great stay, it made our trip memorable. …
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