I stayed here on business - it is located on the Metro so it is easy access on the VA side of DC from National Airport, and easy to get into the district by car/taxi or Metro. The hotel is beautiful and the staff bent over backwards to get me into my room early. The hotel guest room was large (a suite) that I actually used to host a Zoom meeting with 6 colleagues. The banquet facilities were perfect.
We've stayed at this property many times before. We love the location next to the PC Metro station and mall. We had previously stayed with club lounge access and enjoyed that. This is our first return trip after renovation and after COVID. We had an uneventful checkin. Our room was ready early, as requested. Valet parking was without issue though it was busy. We proceeded to our room on the club floor and the club lounge door was locked with no one inside (12:10pm, Saturday). So we proceeded to our room which was without frills and seemed a bit worn even though it was freshly recently updated. It appeared clean. We had a letter detailing club lounge offerings and according to the letter the lounge was supposed to be open. So we proceeded and entered the lounge through the back door. Approximately 4 other people were inside the lounge (guests, no staff). We all helped ourselves to the open refrigerators of waters and soft drinks. There was no champagne/wine out. There were no snacks out. No lunch display. No candy. No cookies. The enomatic machine displayed "LOCKED." Within a few minutes a very gruff staff member appeared and announced that she would be setting up the lunch serving. The lunch serving was the most lackluster presentation that I've ever seen at a hotel (from HoJo to Four Seasons). There was no presentation at all really. There were a few plates of halved chicken salad sandwiches, a make-your-own salad, some chips, some pasta salad, and eventually some cookies appeared that were labeled with the prior day's date under the saran wrap. The enomatic machine was attacked by the guests and promptly had to be serviced by the very unapologetic staff member. No wine was ever set out. No champagne. No labels/placards. Not a single hot item was placed under the warming lamps. Vacant tables stacked with plates of dishes sat high and unattended for 10-20-30 minutes or until a guest asked that they be cleared to free a space. There was no antimicrobial hand gel. No additional staff appeared. No offers to make specialty drinks/cocktails. The same lackluster presentation continued that evening at dinner and cocktails. Single, grumpy staff member. No frills. No cocktails. No wine except the enomatic. Probably 6 dessert selections to choose and they were out of cookies by 8pm, never refilled. Breakfast the next morning was somewhat better laid out and actually. had hot options, labels. The enomatic was "LOCKED." No offers of. mimosas or setting of champagne. No clanging of bloody marys (I didn't dare ask the same, single, unapologetic, gruff appearing staff member). Checkout was uneventful. Two valets struggled to get cars to eager guests but Sunday morning checkout does lend a busier time. This place has lost its touch. If they don't want to support the club level then they should just do everyone a favor and shutter it. Overall a property that definitely has declined. I would likely not return and just stay at another option in the DC area.…
Would have been great if this was a super 8 but I expected a little better. The TV didn’t work two of the electrical outlets didn’t work and there were dark curly hairs in the shower and used soap in the soap dish. Then at checkout I was charged for minibar items I hadn’t even touched.
From check in to check out my wife and I loved this hotel. After a long day of travel, Cameron greeted us and was able to get us into our room a little early. We stayed on the 18th floor with amazing views of the pentagon and d.c. The club lounge presentations throughout each day really took it home for us. We both enjoyed all the different food offerings. Huge shoutout to Sonia, who really stood out. Everybody who regular comes here seems to know her and for a good reason. Sonia will take care of you. Overall we were extremely impressed and will definitely stay here again.
This hotel is a Ritz in name only. For a two-night stay it was comparable to a standard Marriott (not at the Courtyard level) or Hyatt. Certainly not a 5 star luxury hotel. Room was standard size with ugly views of the roof. Beds are extremely soft lacking support. Decor was mediocre. The staff was pleasant and friendly; however the bar and restaurant lacked style and ambiance. Valet parking was subpar especially at $45 per night. At check-out bill was incorrect (in hotel's favor naturally). Certainly would not stay again.
Great property. Just close to the Pentagon and minutes from DCA, this is a super Ritz property. As always, room was immaculate and the staff was terrific. Jack,Sandra and Shanella at the front desk were the very best in assisting with any and all of my needs, one of the best teams out there. This property has a mall attached with huge food court. A grocery store is within walking distance, everything you need. A must recommend for EVERYTHING, 5 stars in my book.
Every guest is treated like royalty no matter how short or long their duration of stay. Upon first walking in I was greeted with a glass of champagne (I guess it’s a weekend thing!) and asked if there was anything I could be further assisted with. As I was kindly navigated to the lobby restrooms and given pointers on where to grab the type of food I was craving (by Jack, Cameron, and Gonzalo) I couldn’t help but stare around me in awe at not only the stunning architecture and design of the entire place, but also soak in the cleanliness and presentation of the finest details. The Ritz Pentagon City staff as a whole clearly care very deeply and take great pride in not only each other and their guests, but the hotel’s AND city’s rich history. My father has worked in the hospitality industry for almost 40 years and I’ve had it instilled in me the importance of writing a positive review when you have a positive experience. People can be so quick to jump the gun and be negative, now more than ever before, and hospitality workers alongside doctors and nurses were hit the hardest during the thick of the pandemic. Now that travelers are itching to explore again, let’s remember hotel workers are doing their very best to keep up. Takeaway: If you are looking for a beautiful place to stay minutes from the hustle and bustle of Washington DC with shopping and kind 5-star service, look no further!…
Terrible experience with the front desk. Jack is very unhelpful, four other people in line had the same concern, one of the customers mentioned he has Ritz Ambassador status and he will never visit this property again. Very bad experience, they need to find better people and better customer service to work with customers. Gonzalo was the only one with nice customer service.
You feel like you are at home. So quiet we have not heard anyone and the hotel is super busy! Rooms are very nice. One of the best Ritz Carlton properties with updates throughout. Jack at the front desk went out of his way to make our experience wonderful.
After reading previous reviews, I thought … it’s a Ritz Carlton, certainly it can’t be that bad. Fellow travelers, it IS that bad. Upon arrival, there was one valet attendant who was hustling - and was no doubt doing his best, but there should have been more attendants on duty to support him. I was in town for business and had to wait ~15-20 minutes to get a valet ticket. This caused anxiety given I was due to lead a call soon and had yet to settle into a room or lounge. An inconvenience — yes — but one you hope to avoid by selecting a (alleged) 5* star property. Prior to arrival, I sent the property some housekeeping and room requests. Fast forward to checkin. After getting to the room, it was obvious that all of the advanced room requests were ignored and honestly, that was fine, as an elite guest — sometimes you win, sometimes you don’t. Such as life. Where I was unwilling to “chop it up” was on the cleanliness front. Hair, eyelashes, and stains from a previous guest on the linens. Unacceptable. After switching rooms, there was an improvement, but still had to remove small pieces of hair attached to the linens. Perhaps it’s their laundering system, either way, no guests should have to question whether the sheets where changed and/or cleaned. That applies from the lowest Marriott category to the highest. Other guests suggest Marriott rebrand this property to a lower category. It is a pitiful property — from daily housekeeping to the lackluster renovation that appeared to be non-existent from my perspective. It compromises Marriott’s brand and reputation.…