The Ritz-Carlton, Pentagon City

The Ritz-Carlton, Pentagon City

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Room & Suite (300)
Evening desserts
Dining (106)

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About

4.5
#11 of 48 hotels in Arlington
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.2
The Ritz-Carlton, Pentagon City offers more than simply a prime address. Located in one of Northern Virginia's most desirable neighborhoods in Arlington's Pentagon City, a local influence is weaved throughout our luxury hotel which offers elegance near the Pentagon, from the artwork of Virginia artists that adorns the walls to the regionally sourced ingredients on our restaurant menus. The experience is unique to the Washington D.C. area.
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Wifi
Paid wifi
Sauna
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Wine / champagne
Banquet room
Meeting rooms
Steam room
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
Classic
City View
Languages Spoken
English, Spanish, Arabic, Chinese
Hotel links
Special Offer:Earn points toward free nights.

Location

1250 South Hayes Street, Arlington, VA 22202-5000
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 95 out of 100
95
Ronald Reagan National Airport
Dulles Intl Airport
22.2 mi
See all flights
Pentagon City
2 minWashington DC Metro
1,994Review24Q+A100Room tips
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Detailed Reviews
FS_Junkie_with_kids wrote a review Feb 2020
Richmond, Virginia712 contributions361 helpful votes
+1
5.0 of 5 bubbles
I spent two nights at this property for a ladies weekend in early February 2020.

The property was clean and the Ritz Team was friendly and efficient. Check in was easy and we were offered a late check out which helped. We were offered beverages upon check in at the front desk. Valet and bell services was helpful and friendly for the most part.
Guest services helped me make a special presentation of roses in a vase, Prosecco and chocolate covered strawberries for my friend whose birthday we were celebrating. This treats of the highest quality and the Ritz also added a balloon for her and wine. They really took care of the birthday woman.
The guest elevators require room key access to the upper levels which I like. There is some construction on the stairs from the first to second floor but as we were there over the weekend, we didn’t notice any noise.
My room was clean and the bed was comfortable. When I noticed two hairs on the ceiling in the bathroom on the second afternoon, guest services sent someone from engineering up (his work order said the ceiling needed repair, so perhaps a miscommunication) but he was generous and took care of the housekeeping issue as part of the team. I really appreciated the quick and friendly response. He even brought me back a cute little chocolate in the shape of a wrench for the inconvenience.
On the day of check out, my folio had some minibar charges that I didn’t make and the front desk manager took care of it in a friendly and professional manner and offered to email me my folio.
Daniela at Fyve provided a very high standard of professional, friendly service. Elizabeth in Fyve also brought the birthday woman a special birthday cake at breakfast.
I would certainly stay here again as the team here make a good stay great.
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CITravelfan wrote a review Sep 2020
Agoura Hills, California598 contributions109 helpful votes
+1
5.0 of 5 bubbles
What stood out for me was the impeccable service we received, from the valet to the check-in desk to the manager, the restaurant waitresses and houskeeping. Check-in was quick. Anytime we asked for anything like an extra box of tissue or extra towels they were brought up immediately. When we thought that the bathtub wasn't draining well, a technician was immediately sent up (it turns out that the previous room occupant had turned a lever to fill the tub and we just didn't notice it). This was quickly resolved. We were also always offered bottles of water, which really came in handy with the hot weather outside. Although there was no concierge (probably because of the pandemic) the front desk as well as the valets and other personnel gave good advice on where to eat, what to see, etc.

Our room was on the "smallish" side, although it wasn't too tiny. It had a marble bathroom with generous amenities. Housekeeping had to be scheduled. The fitness center was open. This hotel has valet parking only.

Pros: (1) Impeccable service (2) Tasty breakfasts (3) clean (4) quiet (5) Face masks were required (6) Hand sanitizers readily available (7) Hotel is in the "Fashion Center Mall," which has a food court. (8) Across the street from CVS where you can get toothpaste, snacks, etc.

Cons: (1) Valet parking only (2) Expensive: Valet parking was $35 per day, and expect breakfast to cost from $40 to as much as $80 for 2 people, depending on what you order - but you can always go to the food court at the mall next door . (3) Entrance was hard to find initially. We at first parked in the mall's parking lot because our GPS told us we had arrived. Although mall parking was cheaper, we felt that valet parking would be safer. You have to enter at the "12th Street" sign going to the front of the mall, which can be backed up. Then proceed to the front of the hotel. (4) The bed was HIGH. I had to climb into it rather than just lie down

I would definitely recommend this hotel although it may cost a little more than, say, a Hyatt or a Hilton.
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Date of stay: September 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell Bruce wrote a review Mar 2020
12 contributions8 helpful votes
5.0 of 5 bubbles
Arrived Friday afternoon, valet parking, checked in, was served a glass of champagne while checking in, smooth and quick process.
I reserved the new Mr. and Mrs. Williams a room on the Club Level.
Checked into the room, king bed covered in rose petals in the form of a heart and a bottle of champagne on ice!
Room was very clean, comfortable, furnished to accommodate the bestman, flower-girl and 2 friends, with a nice view of the city and airport.
Finished the bottle of champagne, went to the Club Lounge for a snack and more champagne before dinner. A very nice lady, engineer came to adjust the room temperature, the TV and ordered a vase to hold the bride's flowers!
Again, the Club was very comfortable and well stocked to please most appetites, with serving attendents ( not available at 4 star hotels).
Had dinner in the hotel's restaurant (reservation set up by concierge attendent!) while checking in.
Placed our meal orders, chatted about the ceremony and the dinner was served, each person's meal was cooked to please. The food was delicious and we were so full, did not or could not order dessert!
Back to the room for an after dinner drink.
About 10:00 PM, we left the bride and groom to a restful night's sleep.
The hotel's amenities were so great, the newly weds didn't want to go on any tours on Saturday! They did slip out to an Irish restaurant with another friend/couple of the bride Saturday evening.
Hotel staff was very helpful, from valet parking-in to valet parking-out Sunday.
All in all, thanks to the Ritz for pleasing the the newly weds on their stay.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BBCNY wrote a review Dec 2020
Jersey City, New Jersey115 contributions91 helpful votes
5.0 of 5 bubbles
Recently stayed here to attend a funeral in the area. I was only in town less than 24 hours, but found this hotel very comforting. My room didn't have any of the the common hotel room annoyances (noisy neighbors, running toilet, ect...) and was very comfortable with a king size bed and a good size desk. The bed was one of the most comfortable I've had in an hotel. The shower in the bathroom doesn't look like anything fancy but was actually very good with a big shower head and great water pressure. All of the staff I interacted with were very warm and professional. The restaurant was recommended to me by a local, but I did not see anything I liked on the menu, so got takeout nearby instead. There is a costco, wholefoods, another supermarket, and lots of fast casual restaurants in the area. There is also a metro stop on the corner and a shopping mall. Overnight parking is valet and $35. The only things I would really change about my stay was:
- Only one of the night side tables had a place to plug in a phone charger (there should be on in both sides).
-The wifi sign in process was confusing. You have to accept the daily use charge to access the wifi and if you are are an IHG rewards member they remove the charges from you final bill. The rates for wifi without the rewards club are criminal.
-The tv was comically large. I am practically blind without my glasses and I didn't need them to watch that tv.

Those issues aside, I would definitely stay here again.
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Date of stay: December 2020
3.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
itbetterbeclean wrote a review Jul 2022
New York City, New York920 contributions220 helpful votes
+1
5.0 of 5 bubbles
3 night stay Friday after 11pm arrival check in was quick, 18th floor club level room, club is open 24 hours we were able to get cold drinks and fresh cookies before bed. Room was spotless everything in its place, housekeeping great left us extra towels and toiletries every day. They haven’t restarted turndown service yet. We really enjoyed club lounge, breakfast, lunch and hors d’oeuvre in evening plus desserts were good and alcohol is available all day long. The club lounge staff is excellent and attentive constantly clearing dishes. We ordered dinner off room service menu one night and had no problem having it delivered to club lounge which was a great help. The location cant be beat, restaurants, shopping and metro at front door. We flew into DCA and took metro 5 min to hotel. I highly recommend you stay at this hotel.
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Date of stay: June 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Delia Castro, Guest Services / Front Office at The Ritz-Carlton, Pentagon City
Responded Jul 19, 2022
Dear Guest, Thank you for taking the time to share your feedback. It truly means a lot for our Ladies and Gentlemen. We hoe to see you back in the near future. Kind Regards, Delia,
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Doughbuy wrote a review Mar 2020
Houston, Texas231 contributions173 helpful votes
4.0 of 5 bubbles
Needed a place to stay 1 night in DC and needed something close to Arlington. This Ritz fit the bill.

Located 10 min from DCA and 15 min from Arlington (Traffic dependent). The Ritz is built into a hotel so not a typical freestanding hotel. Heater area for the cool nights as you wait for ubers is nifty, and valets are very friendly. Also, metro right next to the hotel as well is a plus!

When you walk in you see a small restaurant / lounge with a decent amount of service, then a small checkin counter and elevators. Not a large or luxurious lobby, but again only here forn business so I didn't mind.

Rooms were typical Ritz - decently appointed, older style furniture but doesn't look worn. Could probably use a renovation in the future but gets the job done. Bathroom is luxurious and spacious, and bed supremely comfortable. View wasn't too bad either. No issues with wi-fi, and no noises so sound isolation is good (the fact I got a junior suite probably helped as well).

Best part is its very affordable - so not the best Ritz I've been to but good for the price.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CuriousTraveler wrote a review Dec 2022
31 contributions11 helpful votes
5.0 of 5 bubbles
I arrived around check in time(4pm) on a Monday and was able to check in quickly. I received a bottle of water when I checked in and there were doorman at the entrance to assist with bags as well. My room wad nice. It was a king deluxe room. There is not a microwave or refrigerator in the room but you can request them for a daily fee. They have a mini bar in the room but it’s not free. The app shows the price of all items on the bar, and they are expensive. The hotel is attached to the mall, which is great. The mall is pretty big and has lots of stores and restaurants. There are also a few stores and restaurants across the street from the hotel as well. Whenever I called guest services for bottled water(which is free from the front desk,so do they drink the water in the room ) or anything else I needed, it was brought to me quickly. The hotel was very pretty as itbwas decorated for Christmas. They had a Christmas candy table in the lobby which I enjoyed. I have no complaints about my stay.
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Date of stay: December 2022Trip type: Traveled on business
Room Tip: Don’t drink the water in the hotel rooms. The water at the front desk is free and they will bring...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Delia Castro, Guest Services / Front Office at The Ritz-Carlton, Pentagon City
Responded Dec 16, 2022
Dear Guest, On behalf of the Associates of the Ritz Carlton Pentagon City, I would like to thank you for taking the time to share your feedback and score of our services. We look forward to our guest feedback as its our mission to make a difference on their experienced. Thank you for staying with us we hope to see you back on the future . Happy Holidays, Delia
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TTorrez wrote a review Feb 2022
Washington19 contributions7 helpful votes
1.0 of 5 bubbles
Without question the worst Ritz I’ve been to— hopefully in existence. The flag is severely tarnished by the state of this asset. This property was renovated recently— in the most insulting fashion possible— from the sterile white corridors, which I didn’t realize until day 3 were finished with white Vinyl which is failing at the water damaged base to the sparse FF&E in the guestrooms. The vacant valet and registration desk at check in leave much to be desired.

The abandoned pool left to decay behind chained glass doors in the fitness center is a great example of how Xenia (owner) is treating this property.

The restaurant had cold beer— I’d report more but food service stops at 10:30 which is mentioned no where— the 24 hour room service ends at 11pm.

I would love to dissect the “Wonky” and insulting details of this truly historic and disrespected property— but if the owner does not care to invest, this review will do nothing to change that.

Simply disappointing— if you want a classic City Ritz property I definitely recommend the Ritz Tysons.

The ritz Tyson’s is a twin in many ways with the mall adjacent location tall classic architecture. But includes beautifully curated details large and small that tell the story of the proud Ladies and Gentlemen of the Ritz Carlton legacy.

I truly feel for the staff to have to present this property as a Ritz Carlton.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Delia Castro, Guest Services / Front Office at The Ritz-Carlton, Pentagon City
Responded Jul 5, 2022
Dear Guest, Thank you for choosing to stay with us, and for taking the time to share your valuable feedback. I have share your great and positive experience. Again thank you for staying with us and hope to see you back in the near future. Kind Regard Delia Castro, delia.castro@ritzcarlton.com
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KMC wrote a review Apr 2022
Richmond, Virginia340 contributions247 helpful votes
1.0 of 5 bubbles
After reading previous reviews, I thought … it’s a Ritz Carlton, certainly it can’t be that bad.

Fellow travelers, it IS that bad.

Upon arrival, there was one valet attendant who was hustling - and was no doubt doing his best, but there should have been more attendants on duty to support him. I was in town for business and had to wait ~15-20 minutes to get a valet ticket. This caused anxiety given I was due to lead a call soon and had yet to settle into a room or lounge. An inconvenience — yes — but one you hope to avoid by selecting a (alleged) 5* star property.

Prior to arrival, I sent the property some housekeeping and room requests. Fast forward to checkin. After getting to the room, it was obvious that all of the advanced room requests were ignored and honestly, that was fine, as an elite guest — sometimes you win, sometimes you don’t. Such as life.

Where I was unwilling to “chop it up” was on the cleanliness front. Hair, eyelashes, and stains from a previous guest on the linens. Unacceptable.

After switching rooms, there was an improvement, but still had to remove small pieces of hair attached to the linens. Perhaps it’s their laundering system, either way, no guests should have to question whether the sheets where changed and/or cleaned. That applies from the lowest Marriott category to the highest.

Other guests suggest Marriott rebrand this property to a lower category. It is a pitiful property — from daily housekeeping to the lackluster renovation that appeared to be non-existent from my perspective. It compromises Marriott’s brand and reputation.
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Date of stay: April 2022Trip type: Traveled on business
Room Tip: Avoid the entire hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Delia Castro, Guest Services / Front Office at The Ritz-Carlton, Pentagon City
Responded Jul 5, 2022
Dear Guest, Thank you for choosing to stay with us, and for taking the time to share your valuable feedback. I have share your concerns with the senior leadership. Please do not hesitate to contact me directly, if there is anything I can do to make it up to you and re-gain your trust. Kind Regard Delia Castro, delia.castro@ritzcarlton.com
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Jeff L wrote a review Nov 2020
Port Saint Lucie, Florida2 contributions
1.0 of 5 bubbles
We purchased a package that included valet parking and free breakfast for two. One of the breakfast meals was two scrambled eggs, bacon, hash browns, and toast. The other meal was a short stack which consisted of three small pancakes with butter and syrup. We also ordered orange juice and coffee for 2. When I received my bill there was a charge of over $90 for that small meal. We had already left when I got the email with the charges, so I called. The front desk apologized and said they would fix it. The next email gave a $65 credit and still left me with over a $25 bill. I called the hotel again, and they said there was a limit on what you could spend for breakfast and they could not do anything further. I called Marriott and they never got back to me. No one told me there was a limit on what was included in the package. I re-read the email confirmation and there was no mention even in the fine print. And how could two simple meals, coffee and juice possible exceed the limit??? They should have said "Toast included".
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$303 - $456 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton pentagon city hotel arlington, ritz arlington, ritz-carlton arlington, arlington ritz-carlton, ritz carlton pentagon city
FORMERLY KNOWN AS
The Ritz-Carlton Pentagon City
LOCATION
United StatesVirginiaArlington
NUMBER OF ROOMS
365
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE RITZ-CARLTON, PENTAGON CITY - Updated 2024

Frequently Asked Questions about The Ritz-Carlton, Pentagon City
Which popular attractions are close to The Ritz-Carlton, Pentagon City?
Nearby attractions include Fashion Centre at Pentagon City (0.05 miles), Pentagon Row (0.1 miles), and Pentagon Centre (0.10 miles).
What are some of the property amenities at The Ritz-Carlton, Pentagon City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Ritz-Carlton, Pentagon City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Pentagon City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Pentagon City?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Pentagon City?
Conveniently located restaurants include Lebanese Taverna, Epic Smokehouse, and Extreme Pizza.
Are there opportunities to exercise at The Ritz-Carlton, Pentagon City?
Yes, guests have access to a fitness center and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Pentagon City?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Pentagon City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Pentagon City?
The staff speaks multiple languages, including English, Spanish, Chinese, and Arabic.
Are there any historical sites close to The Ritz-Carlton, Pentagon City?
Many travelers enjoy visiting Arlington National Cemetery (1.2 miles), Alexandria's Christ Church (4.0 miles), and Old Town (4.1 miles).
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