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Hyatt Regency Crystal City

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2799 Jefferson Davis Highway, Arlington, VA 22202
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Hyatt Regency Crystal City
Hyatt Regency Crystal City
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1,197 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Regency Crystal City
See the most recent reviews
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed November 12, 2014 via mobile

Everything was great at this hotel. Service was excellent, food was great. The only reason I'm giving it 3 stars is because the mattress was stained so bad as if someone peed on it and I didn't notice that till the last day so I was so disgusted. If it wasn't for that I would give it 5 stars. The... More 

Helpful?
1 Thank Rose D
HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

Thank you for your feedback. We apologize about the issues you experienced with your room cleanliness but luckily will be replacing our room furniture (including mattresses) in the upcoming year. We do hope to see you back again in the future to earn that five star review. More 

Madison, WI
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed November 11, 2014

Stayed here for 3 nights over Halloween weekend. Doors and walls are paper thin. Doors are "auto-slammers". LOTS of hallway noise and slamming doors. Awakened first night at 2:30 in the morning with partiers in the hall. Went on for an hour. When we mentioned is to the desk agent the next day she said "Yeah, we had a big... More 

Helpful?
Thank CodMar
HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

Thank you for your review. We apologize about the noise concerns you experienced during your Halloween Weekend stay as well as your discomfort with the bed. We will be renovating our rooms in the upcoming year and hope to solve these issues! More 

Maryland
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed November 10, 2014

We stayed here recently for one night of a convention. Because we live a half-hour drive away, we couldn't justify the expense of staying all 3 nights, but we wanted to be able to stay up late Saturday night for the parties and then take the elevator to get home. We were happy we did; it was money well spent.... More 

Helpful?
Thank MarylandAnglophile
HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

We appreciate the five stars! We hope in the future you get to stay with us a little longer but it sounds like you took full advantage of your time and able to enjoy the lunch buffet, room, and amenities. More 

Boulder, Colorado
Level Contributor
108 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed November 10, 2014

Many good things about this hotel. Our room was spacious and comfy, with a desk, a big couch, a great king sized bed. The bathroom was tight, and the lighting waaaaaaaaaaaaaay too dim, but then, we didn't spend a lot of time in the room. The staff were friendly and helpful; the convention rooms fine and easily found, the elevators... More 

Helpful?
Thank Susan S
HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

We appreciate your review Susan! We are glad to hear you enjoyed your stay and were able to use some of the amenities such as our shuttle service. We are looking in to some of the staffing issues that occurred at the Lobbibar to try and prevent this in the future and appreciate your honesty so we can improve! More 

USA
Level Contributor
255 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
5 of 5 stars Reviewed November 8, 2014 via mobile

I had the fortune of staying at this hotel during a recent business trip to DC, and I was THOROUGHLY pleased with my stay. My ONLY regret is that my stay was not longer! Upon entering my room, I was greeted by the scent of a well-prepared, BEAUTIFUL room! I had my own, full sofa seating area that was perfectly... More 

Helpful?
2 Thank Thurman M
HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

Thank you for the 5 star review Thurman! We are happy to hear you enjoyed your room and the surrounding area. We appreciate the recommendation and hope to see you back in the future! More 

Philadelphia, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 7, 2014 via mobile

We visited DC for the Halloween weekend and we expected a nice getaway but were disappointed by the accommodations. First the room picture must have been taken with a fish eye lense. Way too small. The thing we were most disappointed about was the noise level at 3am. There was a large party in the lower level that ended in... More 

Helpful?
Thank ndenno
HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

Good morning, Thank you for all your feedback regarding your stay. We apologize that there were noise issues during your Halloween Weekend stay and we are looking in to ways to prevent this inconvenience to our guests in the future. Again we appreciate your thoughts as they will allow us to improve in the future. Thank you for your business! More 

Albany, Oregon
Level Contributor
111 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed November 6, 2014

Good location with airport and metro shuttle. Room service was great! Room was dark especially bathroom if you need light for putting on makeup. Quiet, easy to sleep. Nice conference center. Very close to airport!

Helpful?
Thank Anne W
HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

Thanks Anne for your feedback! It is great you enjoyed your room and the convenience of our location. We look forward to your next visit. More 

Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 6, 2014

Hyatt Regency Crystal City,2799 Jefferson Davis Hwy, Arligton 22202, Verginia US +17034181234 Situated only 4 miles (6.4 km) from historic Washington D.C. Check-in time starts at 3 PM Check-out time is noon Credit card or cash deposit and Government-issued photo ID required at the time of check in. Valet parking costs USD 27.00 per night with in/out privileges Room Charge:... More 

Helpful?
1 Thank sethu
HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

Thank you for your review and five stars! We are happy you enjoyed your stay and hope to see you back in the near future. More 

Honolulu, Hawaii
Level Contributor
223 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed November 5, 2014

There's a shuttle every 20 minutes from Hyatt to the airport and every 15 minutes to the metro station. Every staff person was very helpful. Standing outside staff checked - are you waiting for shuttle or taxi or someone? Do we need directions? Would we like free water? Very accommodating. Metro is blue and yellow line so easy to get... More 

Helpful?
Thank melemike
HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

Thank you for all your great comments! We are glad to hear you were able to enjoy your room and the free airport shuttle as well as our staff. We hope to welcome you back soon! More 

Kissimmee, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 5, 2014 via mobile

From the time I arrived till the time I checked out, great customer service skills were exhibited by all!! I had to return to car to airport and just wanted to check in and leave baggage. The valet staff was quite accommodating of my request. Rob greeted me at the front desk. He, as well, made sure I was a... More 

Helpful?
1 Thank Kathy S
HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

We are happy to hear you had a great stay Kathy. We pride ourselves on our outstanding staff and we are glad you got to see an example of this! More 

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